9
2.6 Messages
From time to time you may receive messages through your IHD – just touch the envelope symbol at the
top of the home screen to view them.
3 Frequently Asked Questions
Will a smart meter save me money?
The meters themselves don’t save you money – what they do is give you all the information you need
to start cutting back on your energy spending. By understanding how much and when you use energy
you’ll be able to make changes to your behaviour and start making savings. We can also help you
understand how to save the most energy using your smart meter data.
What do I do if there is an issue with my meter or in-home display?
If your IHD isn’t working, make sure it is properly connected to a power supply or has fresh batteries
inserted.
If you’ve still got any issues, call our team on 0333 405 5555 and we’ll help you fix it.
What if I’ve lost supply?
If you’ve lost electricity, call 105 to get in touch with your Distribution Network Operator (DNO), who
maintain the power lines.
If you’re having issues with your gas, call the emergencies line on 0800 111 999.