Sierra Wireless AirCard 310U Quick Start Installation Manual





 





















 



01  

02  

  





03 

  

04 

  The3GWatcherManagement

  Program

  Troubleshooting

  FrequentlyAskedQuestions

  RemovingtheAirCard

®

310U



05 

  

  Interference

  MedicalAdvice

  Areawithinammables

  andexplosives

  TrafcSecurity

  Safetyofchildren

  EnvironmentProtection

  WEEECompliance

  CareandMaintenance

  EmergencyCall

  SpecicAbsorptionRate

  (SAR)

  BodyWornOperation

  RegulatoryInformation



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 

TheOptusMobileBroadbandAirCard

310U

USBModemhasbeencustomisedforbusiness

customers.Toensurethetroublefreeinstallation

ofyournewmodem,pleasefollowtheinstructions

inthisQuickStartGuide.













 Werecommendyoureadthemanualbeforeusingthe

  AirCard310U.

 YoumustreadtheImportantSafetyInformationin

  Section05.















 





 1xAirCard310U

 1xConnectionManagerInstallationMiniCD

 ThisQuickStartGuide

 1xUSBextensioncable

 1xLaptopclip

 1xLanyard

 1xExternalantenna

YoucanpurchasethefollowingaccessoryforyourUSB

modem:

 microSD™card—forexternaldatastorage

  (soldseparately)

YoucanuseyourUSBmodemwiththefollowingoperating

systems:

 Windows

7,WindowsVista

,Windows

XP

 Windows32&64‑biteditionsaresupported

 MacOS

X10.4.11andhigher





 

➊

 

➋

 HoldstheUSIM/SIMcard.

➌

 HoldsthemicroSDcard

 (soldseparately).

➍

Indicatesthestatusofthe

AirCard310U.



 OFF:oneofthefollowing

 states:

‑ Themodemisnotinserted

 inthecomputer.

‑ Thecomputerisofforin

 “suspendandresume”

 mode.

‑ Themodemradiohasbeen

 turnedoffusing3G

 Watcheroranother

 connectionclient.

 SolidBlue:Thepoweris

 on,themodemisworking.

 BlinkingBlue:The

 rmwareisbeingupdated.

 Donotremovethemodem

 fromthecomputer.









➊

➍

➎

➋

➌





 

 BlinkingAmber:The

 modemissearchingfor

 service(initialising).

 SolidAmber:Modemerror

 —eitherthemodemis

 havingaproblem

 initialising(searchingfor

 service)orisofine

 becauseofafailure.

➍

(continued)

Indicatesthestatusofthe

AirCard310U.



 OFF:Themodemisunable

 todetect2Gor3Gservice.

 BlinkingAmber:The

 modemhasdetectedthe

 Optus2Gnetwork(GPRS)

 andisreadytoconnect.

 SolidAmber:Themodem

 isconnectedtotheOptus

 2Gnetworkandisableto

 sendandreceivedata.

 BlinkingBlue:Themodem

 hasdetectedanOptus3G

 network(UMTS,HSPA)and

 isreadytoconnect.

 SolidBlue:Themodemis

 connectedtotheOptus3G

 networkandcansendand

 receivedata.

➎

 

Enablestheattachmentofan

externalantenna(supplied).

 Connecttheexternal

 antennatotheAirCard

 310Uonlyifattemptingto

 connectinalowsignal

 strengtharea. 

 Performancemaybe

 improvedbyconnecting

 theexternalantenna

 suppliedtotheAirCard

 310Umodem.

TheAirCard310Uisatri‑band

2100/1900/900MHznetwork‑capable

deviceandiscertiedforuseonthe

OptusDualBandNetwork.TheOptus

DualBandNetwork,referstoour

2100MHz/900MHzNetwork.Wireless

devicesthatsupportthe2100MHzand

900MHzbandscanprovideaccessto

Optus3GservicesintheOptusdual

bandcoveragearea.Forfullcoverage

information,gotowww.optus.com.au/

coverage.





 







 StandardUSBinterface

 Windows

7,WindowsVista

,Windows

XP

 Windows32&64‑biteditionsaresupported

 MacOS

X10.4.11andhigher

 ThehardwareofyourPCmustmeetorexceedthe

  recommendedsystemrequirementsfortheinstalled

  versionofOS

 Displayresolution:800×600orabove



 microSDcardisanoptionalaccessory.Thecardisnot

  providedandmustbepurchasedseparately.

 DonotremovetheUSIM/SIMcardandthemicroSD

  whentheyarebeingused.Removingthecardsduring

  anoperationmaydamagethecardsaswellasthe

  device,anddatastoredonthecardsmaybecorrupted.





 













TheAirCard310UmodemsuppliedhasTRU‑Installdisabled.The

followingstepsshouldbefollowedtoset‑uptheAirCard310U3G

WatcherManagementProgram.Ifanoldversionofthe3GWatcher

ManagementProgramisinstalleditshouldberemovedpriortothe

installationofnewsoftware.





1. Tocommencethe3GWatcherconnectionmanagersoftware

 installationprocess,inserttheminiCDintheCD‑ROMdrive*,

 opentheminiCDanddouble‑clicktheinstallerpackage.

 Oncetheinstallationiscomplete,restartyourcomputerwhen

 prompted.







 

*:DonotinserttheminiCDifyourcomputerhasa

slot‑loadingCDdrive(suchasaMacBook).UsetheminiCDonlyifyou

haveatray‑loadingCDdrive.Ifyourcomputerhasaslot‑loadingCD

drive,pleasedownloadthe“3GWatcher”managementprogramfrom

theSierraWirelesssupportwebpage(www.sierrawireless.com/

support/.UndertheCarriersdrop‑downmenuonthispage,select

“Optus”).

2. RemovethecapfromtheendofthemodemandinserttheSIMcard

 asshownintheillustration.

3. InsertthemodemintotheUSBslot.





 

4. 3GWatcherlaunchesafteryouinsertthemodem.Themodem

 beginssearchingforanetwork.Whenthemodemndsanetwork,

 theConnectbuttoninWatcherbecomesavailable.

5. ClicktoconnecttotheOptusDualBandNetwork.



ToconnecttotheOptusDualBandNetworkusingWindows7Mobile

Broadband:

1. Rightclickthesignalstrengthiconinthesystemtray.TheMobile

 Broadbandconnectionwindowopens.

2.ClickandselecttheOptusDualBandNetwork.

 FeaturessuchasSMSareonlyavailablebyusingWatcher.

 *ThisproducthaspassedMicrosoft‑designedtestsforahigh

 standardofperformance,reliability,andcompatibilitywith

 Windows7.

TodisconnecttotheOptusDualBandNetworkusingWindows7

MobileBroadband:

1. Rightclickthesignalstrengthiconinthesystemtray.

2.Click



1. Afterinstallingthesoftwareandrestartingyourcomputer,insert

 themodem.

2. Goto.The“New 

 portdetected”windowopensontopoftheNetworkwindow.

3.Click.

4.Clickandthenclosethewindow.





 



1. Afterinstallingthesoftwareandrestartingyourcomputer,insert

 themodem.

2.Whenyourcomputerdetectsthemodem,themessage“New 

 networkinterfaceshavebeendetected”appears.

3. Clickthe...button.

4. IntheNetworkwindow,click.

Youwillneedtocongurethecorrectprole.In,clickthe

tab,thenselectyoursubscriptiontypefromthe

list.SelecttheDefaultProlethatmatchesyourOptusMobile

Broadbandsubscription.Click.Themodemisreadytouse.



Foradditionalinformationaboutyourmodem,refertotheUser

Guide.You’llnditin>>

.

ToaccesstheHelpsysteminWatcher,select>

.

Oncethesoftwareissuccessfullyinstalled,theUserGuideis

availablefromtheStartmenu:

 ForWindowsXP:>>.

 ForWindowsVistaorWindows7:>>

 .





 







Yes,WatcherisbackwardscompatiblewithallSierraWirelessUSB

andExpressCardmodems.

Itisnotcompatiblewithnon‑SierraWirelessproducts.Youcanset3G

Watchertoautomaticallycheckforupdates.Formoreinformation,

seethe3GWatcherHelp(select>).



Iftheorientationofyourcomputer’sUSBslotorthethicknessofyour

computeraresuchthatpressureisappliedtotheendorsideofthe

modem,youmaydamagethemodemoryourcomputer.Insuchcases,

donotinsertthemodemdirectlyintoyourcomputer’sUSBslot.Use

theUSBextensioncableinstead.



Inlowsignalstrengthareasperformancemaybeimprovedby

connectingtheexternalantennasuppliedtotheAirCard310Umodem.

Onlyconnecttheexternalantennasuppliedifconnectinginlowsignal

strengthareas.



 BeforeremovingtheAirCard310U,exitthe3GWatcher.

1. Double‑clickinthesystemtray.TheUnplugorEject

 Hardwareinterfaceisdisplayed.

2. SelectthehardwarerelatedtotheAirCard310Uandclick

 .

3. Whentheprompt“”is

 displayed,removetheAirCard310U.





 









Donotuseyourwireless

deviceifusingthedeviceis

prohibitedorwhenitmay

causedangerorinterference

withelectricdevices.



 Onlyuseyourwireless

 deviceinaccordancewith

 therulesandregulations

 setforthbyhospitalsand

 healthcarefacilities.

 Somewirelessdevices

 mayaffectthe

 performanceofhearing

 aids.Forsuchproblems,

 consultyourservice

 provider.

 Ifyouareusingan

 electronicmedical

 device,consultthedoctor

 ordevicemanufacturerto

 conrmwhetherthe

 radiowaveaffectsthe

 operationofthis

 device.







Topreventexplosionsand

resinareasthatarestored

withinammableand

explosivedevices,donotuse

yourwirelessdeviceand

observetherules.





 

Areasstoredwith

inammablesandexplosives

includebutarenotlimitedto

thefollowing:

 Petrolstation.

 Fueldepot,(suchasthe

 bunkbelowthedeckofa

 ship).

 Container/Vehiclefor

 storingortransporting

 fuelsorchemical

 products.

 Areawheretheair

 containschemical

 substancesandparticles,

 (suchasgranule,dust,or

 metalpowder).

 Areaindicatedwiththe

 “Explosives”sign.

 Areaindicatedwiththe

 “Poweroffbi‑direction

 wirelessequipment”sign.

 Areawhereyouare

 generallysuggested

 tostoptheengineofa

 vehicle.



 Observelocallawsand

 regulationswhileusing

 thewirelessdevice.To

 preventaccidents,donot

 useyourwirelessdevice

 whiledriving.

 RFsignalsmayaffect

 electronicsystemsof

 motorvehicles.Formore

 information,consultthe

 vehiclemanufacturer.

 Inamotorvehicle,donot

 placethewirelessdevice

 intheairbagdeployment

 area.Thewirelessdevice

 mayhurtyouowingtothe

 strongforcewhentheair

 baginates.

 Observetherulesand

 regulationsofairline

 companies.When

 boarding,switchoffyour

 wirelessdevice.The

 radiosignalofthe

 wirelessdevicemay





 

 interferewiththeplane

 controlsignals.



Donotallowchildrentouse

thewirelessdevicewithout

guidance.Smallandsharp

componentsofthewireless

devicemaycausedangerto

childrenorcausesuffocation

ifchildrenswallowthe

components.





Observethelocal

regulationsregardingthe

disposalofyourpackaging

materials,usedwireless

deviceandaccessories,and

promotetheirrecycling.



Thewirelessdevicecomplies

withtheessential

requirementsandother

relevantprovisionsofthe

WasteElectricaland

ElectronicEquipment

Directive2002/96/EC(WEEE

Directive).





Itisnormalforyourwireless

devicetoheatwhenyouuse

orchargeit.Tomaintainyour

wirelessdevice:

 Useyourwirelessdevice

 andaccessorieswithcare

 andinaclean

 environment.Keepthe

 wirelessdevicefromre

 oralitcigarette.

 Protectyourwireless

 deviceandaccessories

 fromwaterandvaporand

 keepthemdry.

 Donotdrop,throworbend

 yourwirelessdevice.

 Cleanyourwireless

 devicewithasoft,





 

 antistaticcloth.Donot

 useanychemicalagents

 (suchasalcoholand

 benzene),chemical

 detergent,orpowder.

 Donotleaveyourwireless

 deviceandaccessoriesin

 aplacewitha

 considerablyloworhigh

 temperature.

 Useonlyaccessoriesof

 thewirelessdevice

 approvedbythe

 manufacture.

 Contacttheauthorised

 servicecenterforany

 abnormityofthewireless

 deviceoraccessories.

 Ifdismantled,the

 wirelessdeviceand

 accessoriesarenot 

 coveredbythewarranty.



Thiswirelessdevice

functionsthroughreceiving

andtransmittingradio

signals.Therefore,the

connectioncannotbe

guaranteedinallconditions.

Inanemergency,youshould

notrelysolelyonthe

wirelessdeviceforessential

communications.





Yourwirelessdeviceisa

radiotransmitterand

receiver.Itisdesignednotto

exceedthelimitsfor

exposuretoradiowaves

recommendedby

internationalguidelines.

Theseguidelineswere

developedbythe

independentscientic

organisationICNIRPand

includesafetymargins





 

designedtoassurethe

protectionofallpersons,

regardlessofageandhealth.



Importantsafetyinformation

regardingradiofrequency

radiation(RF)exposure.

Toensurecompliancewith

RFexposureguidelinesthe

devicemustbeusedwitha

minimumof1.5cm

separationfromthebody.

Failuretoobservethese

instructionscouldresultin

yourRFexposureexceeding

therelevantguidelinelimits.





Thefollowingapprovalsand

noticesapplyinspecic

regionsasnoted.



Thewirelessdeviceis

approvedforusageinthe

memberstatesoftheEU.The

wirelessdeviceisin

compliancewiththe

essentialrequirementsand

otherrelevantprovisionsof

theRadioand

Telecommunications

TerminalEquipmentDirective

1999/5/EC(R&TTEDirective).



Thisdevicecomplieswiththe

applicableAustralian

CommunicationsandMedia

Authority(ACMA)regulations

andisafxedwiththeA‑tick

mark.





 





 

OptusMobileBroadbandAirCard310UUSBModemispartofa

rangeofintegratedbusinesssolutionsprovidedbyOptus.

AsacorporateadministratoryoucancontactOptuson

orif

youhaveanyquestionsonOptusMobileBroadband.

IfyourstaffhavehandsetrelatedquestionsaboutOptus

MobileBroadbandtheyshouldcallforassistance.

TheAirCard

isa(registered)trademarkofSierraWireless,

Inc.Othertrademarksarethepropertyoftherespective



SingTelOptusPtyLimitedABN90052833208tradingasOptusCommunications,

1LyonparkRoad,MacquarieParkNSW2113,Australia.Optus,theOptuslogo,

OptusEvolveand‘yes’aretrademarksofSingTelOptusPtyLimited.Optus

Communications’servicesareprovidedbyOptusNetworksPtyLimited

ABN92008570330andOptusMobilePtyLimitedABN65054365696.





Sierra Wireless AirCard 310U Quick Start Installation Manual

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