SmartHome1’s system
Go to Step
5
“Ding
Dong”
Didn’t Ring?
If the existing doorbell does not ring the indoor chime when the button
is pressed, there may be a power issue and an electrician should be
consulted before beginning the doorbell camera installation process.
Slimline Video
Doorbell
Wall Mounting
Bracket
Wall Screws
Drill
(Optional)
Existing Chime Box
Smartphone or
Tablet
Masonry Drill BitMasonry Anchors
Digital Doorbell
Adapter
Low Voltage Power
(10-36AC or 12DC)
2.5 Mbps Upload
Wi-Fi
You’ll need:
Slimline Doorbell
Camera
Quick Start
Guide
What’s in the box?
No Wires?
If the existing doorbell does not have wires then it is incompatible with
the Doorbell Camera.
Test Doorbell
Don’t have one of these?
If your chime box is not either of the above options or you have an
intercom system, then it is incompatible with the Doorbell Camera.
LED ashing orange?
If ashing orange, press and hold the main button for 60 seconds until
the light begins alternating green and red.
2 Wires
Mechanical Chime
Digital Chime
Turn ON power to doorbell
Our customer support agents are available 24/7 at 1-855-255-8828.
For additional installation instructions and videos, please visit
telus.com/doorbellcamera.
Additional Support
Flashing
x2
x2
Shut OFF power to doorbell
Stucco Brick Stone
Forgot your SmartHome Security log in?
Learn how you can recover it.
Mechanical Chime
Digital Chime
TIP
Bend the doorbell wires
so they don’t slip back
into the wall.
Wood Vinyl Aluminum
Requires installation of Digital Doorbell Adapter.
For installation instructions, please refer to Step 8
or visit telus.com/doorbellcamera.
Normal Operation
Flashing
Rapid Double
Flash
Rapid Double
Flash
Flashing
Flashing
Solid
Solid
Requires Attention
Flashing
Flashing
Troubleshooting
Solid
Ready and working normally
Use the TELUS SmartHome app to choose a custom
colour in place of default green.
In call mode
A call has been initiated or is occurring.
Starting up
Please wait while the doorbell is booting up.
Connected to Wi-Fi, waiting for server connection
Please wait.
Firmware update in progress
Please wait.
Battery is charging
Battery may charge for ~30 minutes after installation.
Entering troubleshooting modes
Continue to press & hold for troubleshooting steps below.
Wi-Fi access point mode
Connect to the camera’s temporary network and use the app to
re-add the camera. Push & hold ~60 sec until ashing, then release.
Power cycle
Reboots the camera. Push & hold ~70 sec until ashing, then
release.
Factory reset
Factory resets the camera. Deletes all Wi-Fi and conguration
information. Push & hold ~80 sec until ashing, then release.
No Wi-Fi connectivity
Check your Internet connection. Your Wi-Fi credentials may
have changed. Enter Wi-Fi Access Point Mode (see
Troubleshooting) and re-add the doorbell camera using the app.
Power supply issue
Contact your installer. The doorbell transformer
may need to be replaced.
No Colour
Possible power supply issue
If the LED on the Doorbell Camera is not showing any colour,
there may be a power issue or the LED may have been turned
off in the Video Settings on the Customer Website.
Flashing
Flashing
Check Your Wi-Fi Speed at the Door
The Doorbell Camera requires a minimum of 2.5
Mbps upload speed to operate. In a browser on
your phone visit telus.com/speedtest to
determine the Internet speed.
Check Your Doorbell
Screwdriver Pencil
LED & Troubleshooting Guide
Determine Your Siding
3
Before You Start Installation
Remove Existing Doorbell
You’ll need:
Screwdriver
You’ll need:
Mounting Bracket Pencil
Mark Screw Holes
2
Check Your Chime
Masonry Install
4
You’ll need:
Screwdriver Wall ScrewsMounting Bracket
You’ll Need:
Screwdriver
Mounting Bracket
Attach Mounting Bracket
5
Connect Power Wires
6
Restore Power Add Doorbell CameraAttach Doorbell Camera
7
Get the TELUS SmartHome App
You’ll need:
Screwdriver Doorbell Camera
You’ll need:
Masonry Drill Bit
Anchors
Hammer
(Optional)
Drill
Manage Settings
Attach Digital Doorbell Adapter
8
You’ll need:
SmartHome1’s Home
You’ll need:
Screwdriver Mounting Bracket
Connect Power Wires
6
Overall Dimensions: 12” x 36”
9 Folds
Using Digital Doorbell
Adapter? Select Chime Type
and change to Digital.
ScrewdriverDigital Doorbell Adapter Digital Chime Box
Go to Step
9
Go to Step
4
1
Sharper Image Ring® Video Doorbell 4 User manual
ALC AWF71D User manual
ZMODO Greet Installation guide
Ring Video Doorbell 3 Plus Owner's manual
Ismartgate Doorbell Owner's manual
Rind Ring Video Doorbell User manual
Ring Video Doorbell 3 User manual
Aoni E93G Smart Battery Doorbell Camera User guide
