Cisco DX650 User guide

Cisco Desktop Collaboration Experience DX650 Administration Guide,

Release 10.1(1)

First Published: December 12, 2013

Last Modified: June 18, 2015

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CONTENTS

Preface

Preface xiii

Overview xiii

Audience xiii

Organization xiii

Document Conventions xv

Related Bluetooth Documentation 58

Important Note About Headset Types 58

External Device Use 58

Install Cisco Desktop Collaboration Experience 59

Video Displays 60

Cisco Desktop Collaboration Experience DX650 Wall-Mount Kit 60

Before You Begin 61

Wall-Mount Components 61

Install Bracket 62

Phone Startup Verification 67

Set TFTP Server Manually During Startup 67

Self-Provisioning 67

Enable Self-Provisioning 67

Network Settings 67

Cisco Desktop Collaboration Experience Phone Security 68

Set Up Locally Significant Certificate 68

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CHAPTER 5

External Camera 71

Supported Camera Models 71

Set Up External Camera 71

External Camera Settings 72

Perform External Camera Postinstallation Checks 72

CHAPTER 6

VoIP Wireless Network 73

Wireless LAN 73

WLAN Standards and Technologies 74

802.11 Standards for WLAN Communications 75

World Mode (802.11d) 76

Supported Countries 77

Radio Frequency Ranges 78

802.11 Data Rates, Transmit Power, Ranges, and Decibel Tolerances 78

Wireless Modulation Technologies 80

AP Channel and Domain Relationships 81

WLANs and Roaming 81

Bluetooth Wireless Technology 81

VoIP Wireless Network Components 82

Cisco Unified Wireless AP Interactions 82

Access Point Association 83

Voice QoS in Wireless Network 83

Set Up Flexible DSCP 86

Cisco Unified Communications Manager Interaction 86

Security for Voice Communications in WLANs 86

Authentication Methods 86

Cisco Secure Access Control Server Certificate Setup 88

EAP-TLS Setup 88

PEAP-GTC and PEAP-MSCHAPV2 Setup 89

Authenticated Key Management 90

Encryption Methods 91

AP Authentication and Encryption Options 91

VoIP WLAN Deployment 93

Supported Access Points 93

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Supported APs and Modes 94

Supported Antennas 95

Wireless LAN Setup 95

Wireless LAN Setup in Cisco Unified Communications Manager Administration 96

Provision Wireless Profile 96

Provision Wireless Profile Group 97

CHAPTER 7

Cisco Desktop Collaboration Experience Settings 99

Cisco Desktop Collaboration Experience DX650 Setup Menus 99

Display Setup Menu 100

Wireless and Networks Settings Menu 100

Wi-Fi Settings Menu 101

Bluetooth Settings Menu 103

TFTP Server Settings Menu 104

Ethernet Settings Menu 105

IPv4 Configuration Menu 108

VPN Menu Options 109

Personal Setup Menu 110

Enterprise Security Settings 110

Add PIN 111

Add Password 111

Reset Lost PIN or Password 112

CHAPTER 8

Features, Templates, Services, and User Setup 113

Telephony Features Available 113

Configure Product-Specific Options 123

Configure VPN From Cisco Unified Communications Operating System Administration

Guide 131

VPN Configuration Settings 132

VPN Authentication 133

AnyConnect VPN 134

Optimize Video Call Experience Over VPN 134

Video Transmit Resolution Setup 134

Instant Messaging and Presence Setup 136

Set Up Visual Voicemail 137

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Set Up Visual Voicemail for a Specific User or User Group 137

Set Up Web Proxy 138

Screen Lock and Automatic Lock Setup 139

Set Up Screen Unlock/Password Reset 139

Extension Mobility 140

Extension Mobility Multi-User 141

Set Up Cisco Extension Mobility 141

Application Setup 143

Enable Cisco UCM App Client 144

Create End User to Log in to UCM App 144

Subscribe User with UCM App 144

Push Android APK Files Through Cisco Unified Communications Manager 145

Add Android Service in Cisco Unified Communications Manager 145

Subscribe Device to Android Phone Service 146

Phone Button Templates Modification 146

Set Up Feature Control Policies 147

Feature Control Policy Default Values 148

Reset Options and Load Upgrades 148

Remote Lock 149

Remote Lock Device 149

Remote Wipe 149

Remote Wipe Device 150

Add Users to Cisco Unified Communications Manager 150

Manage the User Options Web Pages 151

Add User to Cisco Unified Communications Manager User Group 151

Associate Cisco Desktop Collaboration Experience with User 151

PART III

Cisco Desktop Collaboration Experience Configuration 153

CHAPTER 9

Cisco Desktop Collaboration Experience Customization 155

Customization and Modification of Configuration Files 155

Wideband Codec Setup 156

Phone Only Mode 156

Enable Phone Only Mode 157

Automatically Disable Cisco Desktop Collaboration Experience Display 157

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EnergyWise on the Cisco Desktop Collaboration Experience Setup 158

Default Wallpaper 161

Assign Wallpaper Control 161

Specify Default Wallpaper 162

SSH Access 162

Application Dial Rules 163

PART IV

Cisco Desktop Collaboration Experience Administration 165

CHAPTER 10

Model Information Status and Statistics 167

Model Information 167

Status Menu 168

Status Messages Screen 169

Ethernet Statistics Screen 174

WLAN Statistics Screen 174

Call Statistics (Audio) Screen 175

CHAPTER 11

Remote Monitoring 179

Access Web Page for Cisco Desktop Collaboration Experience 179

Enable and Disable Web Page Access 180

Device Information 181

Network Setup 182

Network Statistics 187

Device Logs 190

Streaming Statistics 190

CHAPTER 12

Basic Cisco Desktop Collaboration Experience Administration Steps 195

Example User Information for These Procedures 195

Adding a User to Cisco Unified Communications Manager 196

Adding a User From an External LDAP Directory 196

Adding a User Directly to Cisco Unified Communications Manager 196

Identify Cisco Desktop Collaboration Experience Model 197

Set Up Cisco Desktop Collaboration Experience Required Fields 197

Performing Final End User Configuration Steps 200

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PART V

Cisco Desktop Collaboration Experience Maintenance and Support 201

CHAPTER 13

Maintenance 203

Reset Cisco Desktop Collaboration Experience 203

Boot Alternate Image 204

Data Migration 205

Debugging Log Profiles 205

Set Debugging Log Profile for Call Processing 205

Reset Debugging Log Profile to Default 206

CHAPTER 14

Internal Support Website 207

Cisco Desktop Collaboration Experience User Support 207

Problem Report Tool 207

Configure Customer Support Email Address 208

Problem Report Tool in Phone-Only Mode 208

Application Support 208

Access to the User Options Web Pages 208

Service Subscription and Feature Setup 208

User Voice Messaging System Access 209

CHAPTER 15

International User Support 211

Unified Communications Manager Endpoints Locale Installer 211

International Call Logging Support 211

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Preface

This document describes the administration of the Cisco Desktop Collaboration Experience DX650.

•Overview, page xiii

•Audience, page xiii

•Document Conventions, page xv

•Related Documentation, page xvi

•Documentation, Support, and Security Guidelines, page xvii

Overview

Cisco Desktop Collaboration Experience DX600 Series Administration Guide provides the information you

need to understand, install, configure, and manage the phones on a VoIP network.

Because of the complexity of an IP telephony network, this guide does not provide complete and detailed

information for procedures that you need to perform in Cisco Unified Communications Manager or on other

network devices.

Audience

Network engineers, system administrators, and telecom engineers should review this guide to learn the steps

that are required to set up Cisco Desktop Collaboration Experience DX600 Series phones. The tasks described

in this document involve configuring network settings that are not intended for phone users. The tasks in this

manual require a familiarity with Cisco Unified Communications Manager.

Organization

The following table describes the organization of this manual.

DescriptionChapter

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Provides technical specifications of the Cisco Desktop Collaboration

Experience DX650.

Technical Specifications, on page 3

Provides a conceptual overview and description of the Cisco Desktop

Collaboration Experience DX650.

Cisco Desktop Collaboration

Experience, on page 9

Describes how the Cisco Desktop Collaboration Experience DX650

interacts with other key IP telephony components, and provides an

overview of the tasks required before installation.

Cisco Desktop Collaboration

Experience and Your Network, on page

31

Describes how to properly and safely install the Cisco Desktop

Collaboration Experience DX650 on your network. Also provides

Cisco Desktop Collaboration

Experience Installation, on page 47

procedures on how to configure and add accessories, such as

Bluetooth wireless headsets, USB headsets, and analog wideband

headsets, to the Cisco Desktop Collaboration Experience DX650.

Describes how to configure the Logitech C920-C Webcam and add

it to the Cisco Desktop Collaboration Experience DX650.

External Camera, on page 71

Provides an overview and describes the setup of the wireless local

area network (WLAN), which the Cisco Desktop Collaboration

Experience DX650 supports.

VoIP Wireless Network, on page 73

Describes how to configure network settings, verify status, and

make global changes to the Cisco Desktop Collaboration Experience

DX650.

Cisco Desktop Collaboration

Experience Settings, on page 99

Provides an overview of procedures for configuring telephony

features, configuring directories, configuring phone button and

Features, Templates, Services, and User

Setup, on page 113

softkey templates, setting up services, and adding users to Cisco

Unified Communications Manager.

Explains how to customize phone ring sounds and the phone idle

display at your site.

Cisco Desktop Collaboration

Experience Customization, on page 155

Explains how to view model information, status messages, network

statistics, and firmware information from the Cisco Desktop

Collaboration Experience DX650.

Model Information Status and

Statistics, on page 167

Describes the information that you can obtain from the web page

for the phone to remotely monitor the operation of a phone and to

assist with troubleshooting.

Remote Monitoring, on page 179

Provides procedures for basic administration tasks such as adding

a user and phone to Cisco Unified Communications Manager and

then associating the user to the phone.

Basic Cisco Desktop Collaboration

Experience Administration Steps, on

page 195

Provides suggestions for setting up a website for providing users

with important information about their Cisco Desktop Collaboration

Experience DX600 series devices.

Internal Support Website, on page 207

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Organization

Provides information about setting up devices in non-English

environments.

International User Support, on page 211

Document Conventions

This document uses the following conventions:

DescriptionConvention

Commands and keywords are in boldface.boldface font

Arguments for which you supply values are in italics.italic font

Elements in square brackets are optional.[ ]

Alternative keywords are grouped in braces and separated by vertical bars.{ x | y | z }

Optional alternative keywords are grouped in brackets and separated by vertical

bars.

[ x | y | z ]

A nonquoted set of characters. Do not use quotation marks around the string or the

string will include the quotation marks.

string

Terminal sessions and information the system displays are in screen font.screen font

Information you must enter is in input font.input font

Arguments for which you supply values are in italic screen font.italic screen font

The symbol ^ represents the key labeled Control - for example, the key combination

^D in a screen display means hold down the Control key while you press the D key.

^

Nonprinting characters such as passwords are in angle brackets.< >

Means reader take note. Notes contain helpful suggestions or references to material not covered in the

publication.

Note

Means reader be careful. In this situation, you might do something that could result in equipment damage

or loss of data.

Caution

Warnings use the following convention:

IMPORTANT SAFETY INSTRUCTIONS

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Document Conventions

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work

on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard

practices for preventing accidents. Use the statement number provided at the end of each warning to locate

its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Related Documentation

Terminology Differences

The following table highlights some of the differences in terminology found in the Cisco Desktop Collaboration

Experience DX600 Series User Guide, the Cisco Desktop Collaboration Experience DX600 Series

Administration Guide, and the Cisco Unified Communications Manager Administration Guide.

Table 1: Terminology Differences

Administration GuidesUser Guide

Busy Lamp Field (BLF)Line Status

Message Waiting Indicator (MWI) or Message Waiting LampMessage Indicators

Voice Messaging SystemVoicemail System

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific

to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Business Edition 3000 Documentation

Refer to the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to

your Cisco Business Edition 3000 release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps11370/tsd_products_support_series_home.html

Cisco Business Edition 6000 Documentation

Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to

your Cisco Business Edition 6000 release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps11369/tsd_products_support_series_home.html

Documentation, Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, reviewing

security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New

in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

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Cisco Unified Communications Manager Documentation

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed

and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free

service and Cisco currently supports RSS Version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing

import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority

to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible

for compliance with U.S. and local country laws. By using this product you agree to comply with applicable

laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/

ear_data.html.

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Cisco Product Security Overview

PART I

Cisco Desktop Collaboration Experience

Deployment

•Technical Specifications, page 3

•Cisco Desktop Collaboration Experience, page 9

•Cisco Desktop Collaboration Experience and Your Network, page 31

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