Cisco DX600 series User manual

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•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

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•

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CONTENTS

CHAPTER 1

Preface 1

Guide organization 1

Related documentation 1

Additional information 2

Obtaining documentation and submitting service request 2

CHAPTER 2

Phone features 3

Buttons and hardware 3

Cisco Desktop Collaboration Experience DX650 buttons and hardware 3

Phone cable installation 5

Hookswitch clip removal 5

TAPS registration 6

Handset 6

Headset 6

Headset support 7

Audio quality 7

3.5 mm headsets 7

Wireless headset 7

Speakerphone 8

AutoAnswer with headset or speakerphone 8

Phone cable lock 9

Line and call definitions 9

Line and call icons 9

Energy savings 10

Android 10

Gestures 11

Lock screen 11

Unlock screen 12

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Place emergency call from Lock screen 12

Add PIN 12

Add password 12

Reset lost PIN or password 13

Awake to Phone application 13

Cisco Extension Mobility 14

Sign In to Extension Mobility from Lock screen 14

Sign in to Extension Mobility from Settings 15

Sign Out of Extension Mobility from Lock screen 15

Sign Out of Extension Mobility from Settings 15

Set screen timeout 16

Setup Assistant 16

Run Setup Assistant 16

Home screen 17

Status bar 17

Navigation icons 17

Applications menu 17

Work spaces 17

Navigate work spaces 18

Widgets 18

Set up home screen 18

Add application icon to home screen 19

Add widget to home screen 19

Move widget or icon 19

Remove widget or icon 19

Change wallpaper 20

Quick Contact Badge 20

Share menu 20

On-screen keyboard 20

Cleaning and maintenance 21

CHAPTER 3

Calling tasks 23

Common call tasks 23

Answer call 23

Disconnect call 24

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Hold and resume 25

Put call on hold 26

Remove call from hold on different line 26

Mute 26

Mute or unmute call 26

Place call 27

Place call with headset 27

Place call with speakerphone 27

Place call when another call is active 27

Redial number 28

Video calls 28

Video call control bar 28

Stop your video transmission 28

Automatic video transmission 28

Stop automatic video transmission 29

Adjust video call settings 29

Self-video 29

Show self-video 29

Visual Voicemail 29

Set up Visual Voicemail 30

Listen to voice message 30

View voice message details 30

Reply to voice message 30

Forward voice message 31

Delete voice message 31

Advanced call tasks 31

Business calls with single phone number 31

Mobile Connect and Mobile Voice Access 32

Put call picked up on mobile phone on hold 33

Connect to Mobile Voice Access 33

Turn on Mobile Connect from mobile phone 33

Turn off Mobile Connect from mobile phone 34

Turn on or off Mobile Connect access to all remote destinations from desk phone 34

Conference calls 34

Ad hoc conference 34

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Call participants to create conference 35

Add contacts to conference 35

Join conference 35

Join together existing calls on single phone line 36

Join together existing calls on multiple phone lines 36

Barge conference 36

Barge call on shared line to create conference 36

Meet Me conference 36

Start Meet Me conference 37

Join Meet Me conference 37

Conference participants list 37

Control conference with participants list 37

Call forward 38

Set up and cancel Call Forward All from phone 39

Set up or cancel call forwarding 39

Call Park 39

Store and retrieve active call with Call Park 40

Direct and store active call at Directed Call Park number 40

Retrieve parked call from Directed Call Park number 40

Direct, store, and retrieve active call at Assisted Directed Call Park number 40

Call Pickup 41

Answer call ringing on another extension within Call Pickup group 41

Answer call ringing on another extension outside Call Pickup group 41

Answer call ringing on another extension in group or in associated group 42

Answer call ringing on particular extension 42

Call transfer 42

Transfer call without talking to transfer recipient 43

Talk to transfer recipient before transferring call 43

Call transfer to voice message system 43

Send active, ringing, or held call to voice message system 44

Dial from corporate directory on personal computer using Cisco Web Dialer 44

Notify when busy or ringing extension available 44

Dial from corporate directory on phone 45

Do Not Disturb 45

Turn DND on and off 45

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Set up DND settings 45

Hunt groups 46

Sign in and out of hunt groups 46

Active call movement 46

Switch active call on desk phone to mobile phone 47

Switch active call from mobile phone to desk phone 47

Switch active call from mobile phone to desk phone that shares same line 47

Intercom calls 47

Place intercom call to preconfigured intercom number 48

Place intercom call to any intercom number 48

Receive intercom call 49

Line status features 49

Use line status pickup to answer ringing call 50

Make call from mobile phone using mobile voice access 50

Multiple calls 50

Switch between calls on one line 51

Switch between calls on different lines 51

Switch from active call to answer ringing call 51

Remove call from hold on current line 51

Place call while another call is active (using different line) 52

Secure calls 52

VPN client 53

Shared lines 54

Remote-in-use icon 54

Call information and Barge 54

Barge, cBarge, and shared lines 54

Single-button and multitouch Barge 54

Barge features 55

Privacy and shared lines 55

Prevent and allow others to view or barge calls on shared line 56

Speed Dial 56

Make call using Speed-Dial button 56

Make call using on-hook abbreviated dial 57

Suspicious call trace 57

Notify system administrator about suspicious or harassing call 57

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CHAPTER 4

Phone customization and settings 59

Rings and message indicator customization 59

Change ringtone 60

Adjust phone ringer volume level 60

Change ring pattern 60

Change audible voice-message indicator 61

Change how voice message light on handset works 61

Phone screen customization 61

Change phone screen language 61

Change phone screen brightness 62

Change line text label 62

Networks 62

Wired network connection 62

Connect to wired network 63

Share wired network connection with computer 63

Connect to wireless network 63

Connect to hidden wireless network 63

Edit wireless network 64

Delete wireless network 64

Supported wireless security 64

Web proxy 64

Add web proxy 65

Edit web proxy 65

Delete web proxy 66

TFTP 66

Connect to TFTP Server 66

AnyConnect VPN 66

AutoNetDetect 67

Password persistence 67

Add VPN connection profile 67

Edit VPN connection profile 67

Connect to VPN 68

Disconnect from VPN 68

Delete VPN connection profile 69

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CHAPTER 5

User Options web pages 71

User Options web page actions 71

Sign in and out of User Options web pages 71

Select device from User Options web page 72

Select configuration option 72

Features and services setup on web 72

Speed Dial setup on web 72

Set up speed-dial buttons 73

Set up abbreviated dialing codes 73

Phone services setup on web 73

Subscribe to service 74

Search for services 74

Change or end services 74

Change service name 75

Add service to programmable feature button 75

User settings on web 75

Change browser password 76

Change PIN 76

Change User Options web page language setting 76

Change phone display language 77

Line settings on web 77

Set up call forward for each line 77

Change voice message indicator setting for each line 78

Change audible voice message indicator setting for each line 78

Change or create line text label that appears on phone screen 79

Set up phone and access list for Mobile Connect 79

Create access list 79

Add new remote destination 80

Cisco Web Dialer 81

Use WebDialer with User Options directory 81

Use WebDialer with another online corporate directory 81

Log out of WebDialer 82

Set up, view, or change Web Dialer preferences 82

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CHAPTER 6

Applications 83

Calendar 83

Calendar account 83

Add calendar account 84

Add calendar event 84

Edit event 84

Delete event 85

Start scheduled WebEx meeting 85

Join scheduled WebEx meeting 85

Settings 85

Hide declined events 86

Set alerts and notifications 86

Select ringtone 86

Edit vibrate settings 87

Set default reminder time 87

Calendar widget 87

Contacts 87

Contact details 87

View recent activity 88

Add contact 88

Edit contact 88

Remove contact 88

Join contacts 89

Share contact 89

Favorites 89

Mark contact as favorite 89

Groups 89

Add group 90

Delete group 90

Add contact to group 90

Edit group 91

Search 91

Search your contacts 91

Import contacts 92

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Export contacts 92

Set display options 92

Availability 92

Email 93

Settings 93

Add email account 93

Inbox 93

Refresh inbox 94

Sort mailbox 94

Search email messages 94

Send email message 94

Save email message draft 95

Reply to email message 95

Forward email message 95

Add attachment to email message 95

Add CC or BCC recipient 96

Delete email message 96

Delete multiple email messages 96

Delete folder 96

Move email message 97

Mark email message as favorite 97

Mark multiple email messages as favorites 97

Mark email message as new 97

Mark multiple email messages as new 98

Search email messages 98

Set sorting options 98

Add signature to email messages 99

Digitally signed email messages 99

Set email check frequency 99

Reset email account password 99

Select ringtone 100

Edit vibrate settings 100

Jabber IM 100

Jabber IM account 100

Add Jabber IM account 100

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Signing in 101

Availability 101

Add custom status 101

Delete custom status 102

Contacts 102

Add Chat contact 102

Contact requests 102

View contact requests 103

Remove chat contact 103

Show offline contacts 103

Unsynced contacts 103

Add unsynced contact to chat contacts 104

Conversations 104

Start conversation 104

Emoticons 104

Insert emoticon into conversation 104

End conversation 104

Search 105

Start conversation with search result 105

Settings 105

Enable audio and vibration notifications 105

Enable status bar notifications 105

Set profile photo 106

Set your ringtone 106

Sign out of Jabber IM 106

Unified Inbox 106

View communications with contact 107

Search contact list 107

View email message 107

View visual voice message 107

Play visual voice message 107

Reply to visual voice message 108

View event details 108

Join WebEx meeting 108

Reorder panels 108

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Refresh application data 108

Unified Inbox widget 109

WebEx 109

Sign in to WebEx 109

Sign in to WebEx with single sign-on 109

Start instant WebEx meeting 110

Schedule new WebEx meeting 110

Start scheduled WebEx meeting 110

Join scheduled WebEx meeting 110

Join WebEx meeting by meeting number 111

View participant list 111

Chat with participant 111

Chat with everyone 111

Invite more participants to WebEx meeting 112

Invite more participants during WebEx meeting 112

Show video during WebEx meeting 112

WebEx widget 112

More applications 112

UCM App 113

Remove application 113

CHAPTER 7

Accessories 115

Bluetooth 115

Enable Bluetooth 116

Scan for Bluetooth device 116

Pair Bluetooth device 116

Unpair Bluetooth device 116

Sharing files 117

View received files 117

Make phone discoverable 117

Set Bluetooth device name 117

External camera 117

External monitor 118

Connect external monitor 118

Switch display mode 118

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Set monitor orientation 119

Launch application on external monitor 119

Autolaunch application to external monitor 119

Move application to external monitor 120

Move application to phone screen 120

HDCP support 120

Virtual desktop infrastructure 121

USB accessories 121

USB keyboard and mouse 122

VDI shortcuts 122

VDI keyboard shortcuts 122

VDI mouse actions 122

USB memory stick 122

USB-powered hub 123

USB console cable 123

CHAPTER 8

Product safety, security, accessibility, and related information 125

Safety and performance information 125

Power outage 125

Emergency response notification 125

Emergency response notification for phone 126

Emergency response notification for VPN 126

External devices 126

Headset safety 127

Bluetooth wireless headset performance 127

FCC compliance statements 127

FCC part 15.21 statement 127

FCC receivers and class B digital statement 128

CE marking 128

Cryptographic information 128

Data backup 128

Problem Report Tool 129

Report problem 129

Accessibility features 129

Change font size 130

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Change screen brightness 130

Change touch and hold delay 130

Enable spoken passwords 131

Enable TalkBack 131

Enable web scripts 131

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CHAPTER 1

Preface

This guide describes the Cisco Desktop Collaboration Experience DX600 Series phone and how to use it.

The audience for this guide is system administrators and users.

•

Guide organization, page 1

•

Related documentation

See these documents for additional information about Cisco Desktop Collaboration Experience DX600 Series

phones:

•

Cisco Desktop Collaboration Experience DX600 Series Administration Guide

•

Cisco Desktop Collaboration Experience DX650 Quick Start

•

Regulatory Compliance and Safety Information for Cisco Desktop Collaboration Experience DX650

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•

Cisco Desktop Collaboration Experience DX600 Series Release Notes

•

Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide

Additional information

You can access the Cisco website at this URL:

http://www.cisco.com

Cisco Desktop Collaboration Experience DX600 Series Quick Start, Administration, Deployment, and User

Guides:

http://www.cisco.com/en/US/products/ps12956/products_user_guide_list.html

Licensing information:

http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html

Cisco international websites:

Access international Cisco websites from www.cisco.com by clicking the Worldwide link at the top of the

web page.

Obtaining documentation and submitting service request

For information about obtaining documentation, submitting a service request, and gathering additional

information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised

Cisco technical documentation, at this URL:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed

and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free

service and Cisco currently supports RSS Version 2.0.

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Additional information

CHAPTER 2

Phone features

This chapter outlines the features of the Cisco Desktop Collaboration Experience DX600 Series phones.

•

Buttons and hardware, page 3

•

Line and call definitions, page 9

•

Energy savings, page 10

•

Android, page 10

•

Cleaning and maintenance, page 21

Buttons and hardware

This section describes the phone buttons and hardware.

Cisco Desktop Collaboration Experience DX650 buttons and hardware

This figure identifies the important parts of the phone.

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Table 1: Phone buttons and hardware

DescriptionItem

Front-facing camera for video calls.Camera1

Shows phone features.Phone screen2

Allows you to dial phone numbers.Keypad3

Allows you to connect a microSD card.microSD card slot4

Locks the phone screen, restarts the phone, or turns the phone on

and off.

Lock button

5

Transfers a call.

Transfer button

6

Ends a call.

End call button

7

Places a call on hold.

Hold button

8

Creates a conference call.

Conference button

9

Controls the handset, headset, and speakerphone volume (off-hook)

and the ringer volume (on-hook).

Volume button

10

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Phone features

Cisco Desktop Collaboration Experience DX650 buttons and hardware

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