THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
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THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
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encouraged to try to correct the interference by using one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version
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©
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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
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©
2013 Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Preface 1
Guide organization 1
Related documentation 1
Additional information 2
Obtaining documentation and submitting service request 2
CHAPTER 2
Phone features 3
Buttons and hardware 3
Cisco Desktop Collaboration Experience DX650 buttons and hardware 3
Phone cable installation 5
Hookswitch clip removal 5
TAPS registration 6
Handset 6
Headset 6
Headset support 7
Audio quality 7
3.5 mm headsets 7
Wireless headset 7
Speakerphone 8
AutoAnswer with headset or speakerphone 8
Phone cable lock 9
Line and call definitions 9
Line and call icons 9
Energy savings 10
Android 10
Gestures 11
Lock screen 11
Unlock screen 12
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Place emergency call from Lock screen 12
Add PIN 12
Add password 12
Reset lost PIN or password 13
Awake to Phone application 13
Cisco Extension Mobility 14
Sign In to Extension Mobility from Lock screen 14
Sign in to Extension Mobility from Settings 15
Sign Out of Extension Mobility from Lock screen 15
Sign Out of Extension Mobility from Settings 15
Set screen timeout 16
Setup Assistant 16
Run Setup Assistant 16
Home screen 17
Status bar 17
Navigation icons 17
Applications menu 17
Work spaces 17
Navigate work spaces 18
Widgets 18
Set up home screen 18
Add application icon to home screen 19
Add widget to home screen 19
Move widget or icon 19
Remove widget or icon 19
Change wallpaper 20
Quick Contact Badge 20
Share menu 20
On-screen keyboard 20
Cleaning and maintenance 21
CHAPTER 3
Calling tasks 23
Common call tasks 23
Answer call 23
Disconnect call 24
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Hold and resume 25
Put call on hold 26
Remove call from hold on different line 26
Mute 26
Mute or unmute call 26
Place call 27
Place call with headset 27
Place call with speakerphone 27
Place call when another call is active 27
Redial number 28
Video calls 28
Video call control bar 28
Stop your video transmission 28
Automatic video transmission 28
Stop automatic video transmission 29
Adjust video call settings 29
Self-video 29
Show self-video 29
Visual Voicemail 29
Set up Visual Voicemail 30
Listen to voice message 30
View voice message details 30
Reply to voice message 30
Forward voice message 31
Delete voice message 31
Advanced call tasks 31
Business calls with single phone number 31
Mobile Connect and Mobile Voice Access 32
Put call picked up on mobile phone on hold 33
Connect to Mobile Voice Access 33
Turn on Mobile Connect from mobile phone 33
Turn off Mobile Connect from mobile phone 34
Turn on or off Mobile Connect access to all remote destinations from desk phone 34
Conference calls 34
Ad hoc conference 34
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Call participants to create conference 35
Add contacts to conference 35
Join conference 35
Join together existing calls on single phone line 36
Join together existing calls on multiple phone lines 36
Barge conference 36
Barge call on shared line to create conference 36
Meet Me conference 36
Start Meet Me conference 37
Join Meet Me conference 37
Conference participants list 37
Control conference with participants list 37
Call forward 38
Set up and cancel Call Forward All from phone 39
Set up or cancel call forwarding 39
Call Park 39
Store and retrieve active call with Call Park 40
Direct and store active call at Directed Call Park number 40
Retrieve parked call from Directed Call Park number 40
Direct, store, and retrieve active call at Assisted Directed Call Park number 40
Call Pickup 41
Answer call ringing on another extension within Call Pickup group 41
Answer call ringing on another extension outside Call Pickup group 41
Answer call ringing on another extension in group or in associated group 42
Answer call ringing on particular extension 42
Call transfer 42
Transfer call without talking to transfer recipient 43
Talk to transfer recipient before transferring call 43
Call transfer to voice message system 43
Send active, ringing, or held call to voice message system 44
Dial from corporate directory on personal computer using Cisco Web Dialer 44
Notify when busy or ringing extension available 44
Dial from corporate directory on phone 45
Do Not Disturb 45
Turn DND on and off 45
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Set up DND settings 45
Hunt groups 46
Sign in and out of hunt groups 46
Active call movement 46
Switch active call on desk phone to mobile phone 47
Switch active call from mobile phone to desk phone 47
Switch active call from mobile phone to desk phone that shares same line 47
Intercom calls 47
Place intercom call to preconfigured intercom number 48
Place intercom call to any intercom number 48
Receive intercom call 49
Line status features 49
Use line status pickup to answer ringing call 50
Make call from mobile phone using mobile voice access 50
Multiple calls 50
Switch between calls on one line 51
Switch between calls on different lines 51
Switch from active call to answer ringing call 51
Remove call from hold on current line 51
Place call while another call is active (using different line) 52
Secure calls 52
VPN client 53
Shared lines 54
Remote-in-use icon 54
Call information and Barge 54
Barge, cBarge, and shared lines 54
Single-button and multitouch Barge 54
Barge features 55
Privacy and shared lines 55
Prevent and allow others to view or barge calls on shared line 56
Speed Dial 56
Make call using Speed-Dial button 56
Make call using on-hook abbreviated dial 57
Suspicious call trace 57
Notify system administrator about suspicious or harassing call 57
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CHAPTER 4
Phone customization and settings 59
Rings and message indicator customization 59
Change ringtone 60
Adjust phone ringer volume level 60
Change ring pattern 60
Change audible voice-message indicator 61
Change how voice message light on handset works 61
Phone screen customization 61
Change phone screen language 61
Change phone screen brightness 62
Change line text label 62
Networks 62
Wired network connection 62
Connect to wired network 63
Share wired network connection with computer 63
Connect to wireless network 63
Connect to hidden wireless network 63
Edit wireless network 64
Delete wireless network 64
Supported wireless security 64
Web proxy 64
Add web proxy 65
Edit web proxy 65
Delete web proxy 66
TFTP 66
Connect to TFTP Server 66
AnyConnect VPN 66
AutoNetDetect 67
Password persistence 67
Add VPN connection profile 67
Edit VPN connection profile 67
Connect to VPN 68
Disconnect from VPN 68
Delete VPN connection profile 69
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CHAPTER 5
User Options web pages 71
User Options web page actions 71
Sign in and out of User Options web pages 71
Select device from User Options web page 72
Select configuration option 72
Features and services setup on web 72
Speed Dial setup on web 72
Set up speed-dial buttons 73
Set up abbreviated dialing codes 73
Phone services setup on web 73
Subscribe to service 74
Search for services 74
Change or end services 74
Change service name 75
Add service to programmable feature button 75
User settings on web 75
Change browser password 76
Change PIN 76
Change User Options web page language setting 76
Change phone display language 77
Line settings on web 77
Set up call forward for each line 77
Change voice message indicator setting for each line 78
Change audible voice message indicator setting for each line 78
Change or create line text label that appears on phone screen 79
Set up phone and access list for Mobile Connect 79
Create access list 79
Add new remote destination 80
Cisco Web Dialer 81
Use WebDialer with User Options directory 81
Use WebDialer with another online corporate directory 81
Log out of WebDialer 82
Set up, view, or change Web Dialer preferences 82
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CHAPTER 6
Applications 83
Calendar 83
Calendar account 83
Add calendar account 84
Add calendar event 84
Edit event 84
Delete event 85
Start scheduled WebEx meeting 85
Join scheduled WebEx meeting 85
Settings 85
Hide declined events 86
Set alerts and notifications 86
Select ringtone 86
Edit vibrate settings 87
Set default reminder time 87
Calendar widget 87
Contacts 87
Contact details 87
View recent activity 88
Add contact 88
Edit contact 88
Remove contact 88
Join contacts 89
Share contact 89
Favorites 89
Mark contact as favorite 89
Groups 89
Add group 90
Delete group 90
Add contact to group 90
Edit group 91
Search 91
Search your contacts 91
Import contacts 92
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Export contacts 92
Set display options 92
Availability 92
Email 93
Settings 93
Add email account 93
Inbox 93
Refresh inbox 94
Sort mailbox 94
Search email messages 94
Send email message 94
Save email message draft 95
Reply to email message 95
Forward email message 95
Add attachment to email message 95
Add CC or BCC recipient 96
Delete email message 96
Delete multiple email messages 96
Delete folder 96
Move email message 97
Mark email message as favorite 97
Mark multiple email messages as favorites 97
Mark email message as new 97
Mark multiple email messages as new 98
Search email messages 98
Set sorting options 98
Add signature to email messages 99
Digitally signed email messages 99
Set email check frequency 99
Reset email account password 99
Select ringtone 100
Edit vibrate settings 100
Jabber IM 100
Jabber IM account 100
Add Jabber IM account 100
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Signing in 101
Availability 101
Add custom status 101
Delete custom status 102
Contacts 102
Add Chat contact 102
Contact requests 102
View contact requests 103
Remove chat contact 103
Show offline contacts 103
Unsynced contacts 103
Add unsynced contact to chat contacts 104
Conversations 104
Start conversation 104
Emoticons 104
Insert emoticon into conversation 104
End conversation 104
Search 105
Start conversation with search result 105
Settings 105
Enable audio and vibration notifications 105
Enable status bar notifications 105
Set profile photo 106
Set your ringtone 106
Sign out of Jabber IM 106
Unified Inbox 106
View communications with contact 107
Search contact list 107
View email message 107
View visual voice message 107
Play visual voice message 107
Reply to visual voice message 108
View event details 108
Join WebEx meeting 108
Reorder panels 108
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Refresh application data 108
Unified Inbox widget 109
WebEx 109
Sign in to WebEx 109
Sign in to WebEx with single sign-on 109
Start instant WebEx meeting 110
Schedule new WebEx meeting 110
Start scheduled WebEx meeting 110
Join scheduled WebEx meeting 110
Join WebEx meeting by meeting number 111
View participant list 111
Chat with participant 111
Chat with everyone 111
Invite more participants to WebEx meeting 112
Invite more participants during WebEx meeting 112
Show video during WebEx meeting 112
WebEx widget 112
More applications 112
UCM App 113
Remove application 113
CHAPTER 7
Accessories 115
Bluetooth 115
Enable Bluetooth 116
Scan for Bluetooth device 116
Pair Bluetooth device 116
Unpair Bluetooth device 116
Sharing files 117
View received files 117
Make phone discoverable 117
Set Bluetooth device name 117
External camera 117
External monitor 118
Connect external monitor 118
Switch display mode 118
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Set monitor orientation 119
Launch application on external monitor 119
Autolaunch application to external monitor 119
Move application to external monitor 120
Move application to phone screen 120
HDCP support 120
Virtual desktop infrastructure 121
USB accessories 121
USB keyboard and mouse 122
VDI shortcuts 122
VDI keyboard shortcuts 122
VDI mouse actions 122
USB memory stick 122
USB-powered hub 123
USB console cable 123
CHAPTER 8
Product safety, security, accessibility, and related information 125
Safety and performance information 125
Power outage 125
Emergency response notification 125
Emergency response notification for phone 126
Emergency response notification for VPN 126
External devices 126
Headset safety 127
Bluetooth wireless headset performance 127
FCC compliance statements 127
FCC part 15.21 statement 127
FCC receivers and class B digital statement 128
CE marking 128
Cryptographic information 128
Data backup 128
Problem Report Tool 129
Report problem 129
Accessibility features 129
Change font size 130
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CHAPTER 1
Preface
This guide describes the Cisco Desktop Collaboration Experience DX600 Series phone and how to use it.
The audience for this guide is system administrators and users.
•
Guide organization, page 1
•
Related documentation, page 1
•
Additional information, page 2
•
Obtaining documentation and submitting service request, page 2
Guide organization
This guide is organized into these topics:
•
Phone features, on page 3
•
Calling tasks, on page 23
•
Phone customization and settings, on page 59
•
User Options web pages, on page 71
•
Applications, on page 83
•
Accessories, on page 115
•
Product safety, security, accessibility, and related information, on page 125
Related documentation
See these documents for additional information about Cisco Desktop Collaboration Experience DX600 Series
phones:
•
Cisco Desktop Collaboration Experience DX600 Series Administration Guide
•
Cisco Desktop Collaboration Experience DX650 Quick Start
•
Regulatory Compliance and Safety Information for Cisco Desktop Collaboration Experience DX650
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•
Cisco Desktop Collaboration Experience DX600 Series Release Notes
•
Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide
Additional information
You can access the Cisco website at this URL:
http://www.cisco.com
Cisco Desktop Collaboration Experience DX600 Series Quick Start, Administration, Deployment, and User
Guides:
http://www.cisco.com/en/US/products/ps12956/products_user_guide_list.html
Licensing information:
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html
Cisco international websites:
Access international Cisco websites from www.cisco.com by clicking the Worldwide link at the top of the
web page.
Obtaining documentation and submitting service request
For information about obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised
Cisco technical documentation, at this URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
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Additional information
CHAPTER 2
Phone features
This chapter outlines the features of the Cisco Desktop Collaboration Experience DX600 Series phones.
•
Buttons and hardware, page 3
•
Line and call definitions, page 9
•
Energy savings, page 10
•
Android, page 10
•
Cleaning and maintenance, page 21
Buttons and hardware
This section describes the phone buttons and hardware.
Cisco Desktop Collaboration Experience DX650 buttons and hardware
This figure identifies the important parts of the phone.
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Table 1: Phone buttons and hardware
DescriptionItem
Front-facing camera for video calls.Camera1
Shows phone features.Phone screen2
Allows you to dial phone numbers.Keypad3
Allows you to connect a microSD card.microSD card slot4
Locks the phone screen, restarts the phone, or turns the phone on
and off.
Lock button
5
Transfers a call.
Transfer button
6
Ends a call.
End call button
7
Places a call on hold.
Hold button
8
Creates a conference call.
Conference button
9
Controls the handset, headset, and speakerphone volume (off-hook)
and the ringer volume (on-hook).
Volume button
10
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Cisco Desktop Collaboration Experience DX650 buttons and hardware
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