Jabra XPress is a cloud-based device management solution that enables IT administrators to easily manage and monitor Jabra devices within their organization. With Jabra XPress, IT admins can:
- Gain insights into device usage and performance through customizable dashboards and analytics.
- Remotely manage firmware updates and device settings, ensuring that all devices are running the latest software and configurations.
- Troubleshoot device issues and provide support to end-users, reducing downtime and improving productivity.
Jabra XPress is a cloud-based device management solution that enables IT administrators to easily manage and monitor Jabra devices within their organization. With Jabra XPress, IT admins can:
- Gain insights into device usage and performance through customizable dashboards and analytics.
- Remotely manage firmware updates and device settings, ensuring that all devices are running the latest software and configurations.
- Troubleshoot device issues and provide support to end-users, reducing downtime and improving productivity.
Jabra Xpress
User manual
April 30
th
2020
Version 4
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 2
Content
1. Before you get started 3
2. SOC II declaration 4
3. Registration in Jabra Xpress 4
Step 1 - Click on Register 4
Step 2 - Fill out Registration form 4
4. Navigation in Jabra Xpress 6
Home 6
Devices 7
Inventory 7
Manage 7
Analytics 8
Dashboard 8
Search 8
Reports 8
Administration 9
Download 9
Jabra Direct Settings 9
Packages 9
User Management 9
5. First deployment of Jabra Direct 9
Step 1 - Select the settings for Jabra Direct 10
Step 2 - Download Jabra Direct 11
Step 3 - Deploy Jabra Direct 11
Step 4 - Package overview 11
6. Overview of connected devices 13
7. Manage devices 14
8. Analytics 18
9. Jabra Xpress On-Premise 19
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 3
1. Before you get started
Here are a few things you need to know before you start using Jabra Xpress.
a) We support the following browsers: Chrome, Firefox, Safari and Edge. We do not support Internet
Explorer.
b) Data from the Jabra Direct application is sent to Jabra Cloud, hosted by Microsoft Azure.
c) The Dashboards and Analytics are for new devices that will be released soon, so don’t worry if you
don’t see any data yet. We will continue to build relevant dashboards for other devices.
d) The end-user must have admin rights to install Jabra Direct and Jabra Firmware Updater.
e) This version of Jabra Xpress and Jabra Direct support on-premise deployment.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 4
2. SOC II declaration
SOC II is an international security standard and for Jabra Xpress and Jabra Direct. Deloitte has confirmed
the SOC II declaration stating that the use of this software is compliant with the current standard. This
means that the software and the processes around it are secure and data is collected, processed and stored
with focus on confidentiality. We offer a one-pager where you can read more about this at
Jabra.com.(https://www.jabra.com/-/media/Files/Software-and-
Services/Jabra_Software_Jabra_Xpress_Jabra_Direct_SOC_II_One_pager_Web.pdf?la=en)
3. Registration in Jabra Xpress
To get started, go to the webpage xpress.jabra.com.
Step 1 - Click on Register
In the Login dialogue window, click Register to begin setting up your user profile:
Step 2 - Fill out Registration form
A new pop-up will open; all three fields must be filled out. Click Register to create your company:
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 5
You will now be able to login with the credentials you just created.
Note: Please remember your password — we are currently not able to resend it to you. We suggest that
you create two admin users with different passwords after the first login, to ensure your account can be
accessed in case of a lost or forgotten password. To do this, go to Administration > User management in
the Jabra Xpress application.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 6
4. Navigation in Jabra Xpress
Once you are logged in, you can manage your Jabra devices within Jabra Xpress.
The side menu within Jabra Xpress lets you quickly access all the features you may need.
Home
The Home section gives an overview of the status of your devices, utilization of deployments, most-used
Jabra devices, important notifications and more. Click on the header to open the relevant page.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 7
Devices
Inventory
All the devices that you have in your inventory are listed here. Poly and Epos products will also be visible in
this list.
The inventory function can quickly provide valuable insight on the quantity of devices, while the Firmware
overview quickly indicates if a firmware update is available for a specific device.
Manage
This function lets you manage your Jabra devices, including selecting the firmware and changing the
settings for each device.
Settings that are managed by the IT Admin will not be configurable on the end-user’s computer, and will
appear with a ‘lock’ indication. To manage a device, you must select it from the ‘new devices found’ list.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 8
Analytics
Dashboard
For the most advanced Jabra devices, the Dashboard gives you access to their digital experiences. The
features displayed here are for those headsets that share audio parameters like background noise, audio
spikes, defective microphones and more. Please note that not all Jabra products are able to share this data
with Jabra Xpress; current supported Jabra headsets are Jabra Engage 50, 65 and 75 and all headsets from
the Jabra Evolve 2 product family.
Search
The Search function is used to increase the efficiency of identifying the Jabra product or firmware an
individual user has at their disposal. If a user files a ticket in the reporting system, for example, it can be
helpful to check if the product is being used in accordance with the firmware or settings policies, defined by
the admin. The search function also offers IT admins the option to export the data in CSV file format,
enabling more structured analysis.
Reports
You can use Reports to analyze the details of the data collected. Here you can deep dive into your
organization’s data and export data in CSV format to other programs, like Microsoft Excel.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 9
Administration
The Administration section of Jabra Xpress is where you can download Jabra Direct to be deployed to your
users. You can also administrate your Jabra Xpress users and their privileges, and configuretheir version of
the Jabra Direct app to your setup and preference.
Download
Use this section to download Jabra Direct software for Windows or Mac. This is also where you agree to the
End-User License Agreement.
Jabra Direct Settings
This is the section where you can control the Jabra Direct experience for the end-user, for example, by
selecting the preferred softphone for the end-user.
Packages
Here you can see the packages and groups that you have in your organization. A package is a configuration
of settings that can be deployed for a group of products or devices, so they will have the same setup and
settings.
User Management
Here you can create and manage the user profiles and permissions that have been setup for your company.
There are only two possible roles: the IT Admin role with writable permission rights, and the Supervisor role
with read-only permission rights.
5. First deployment of Jabra Direct
To get started managing Jabra devices within your organization, you first need to deploy the Jabra Direct
software to each PC and Mac that will be connected to the Jabra devices you want to manage.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 10
Step 1 - Select the settings for Jabra Direct
In order to control a setting, you must first check the checkbox associated with that setting. Once you
have checked a setting and clicked Save, the setting will be write-protected and the end-user will not
be able to change it.
If you have not checked a setting, it will be adjustable to the end-user.
Please note that these settings have nothing to do with device firmware updates or device settings, and
are only for the application itself.
Remember to click Save when you are done – otherwise your setting changes will be lost.
Settings explanation
● Enable Feedback: Determines if the user is allowed access to provide feedback on Direct and
Devices. Feedback is assessed by our quality team to ensure suggestions received are used to
improve the overall experience with the Jabra Direct application.
● Analytics Endpoint: Specifies where analytics data is stored. Without this endpoint, analytics
cannot be collected.
● Show Desktop Notifications: Enables native desktop notifications with messages from Jabra
Direct.
● Show Application Icon in Tray: Shows and enables access to the Jabra Direct application from
the desktop tray.
● Presence Synchronization: Matches your online presence to your physical device, e.g. if you are
marked ‘busy’ in Microsoft Teams, then the Evolve 80 headset also indicates busy via its LEDs.
● Preferred Softphone: Choose the preferred softphone to use with connected devices, defining
which softphone application will be launched when the end-user clicks on the Headset Hook
button while being idle.
● Backend Endpoint:
o Analytics Endpoint: The URL where headset data is sent to. If this is empty you will not
be able to use Jabra Xpress.
o Manifest URL: This is used for the on-premise solution, and determines where Jabra
Direct should look to retrieve headset information such as settings, images etc.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 11
o Firmware URL: This is used for the on-premise solution, and determines where Jabra
Direct should look for firmware files.
● Privacy (Collecting Personal Data): If you turn this setting on, Jabra Direct will send the
username and PC name to the Jabra Xpress 2.0 backend along with device data. Ultimately,
enabling this option will provide the IT Admin with the ability to utilize the ‘search’ function
located in the ‘Analytics’ section.
Step 2 - Download Jabra Direct
The next step is to go to the Download page and download the software packages, where you can select
which version you want of Windows or macOS. The identification key in the application is automatically
generated and linked to the company you created when you first registered.
Step 3 - Deploy Jabra Direct
Once the file is downloaded, you need to deploy the application. This is done like any other software
that you want to deploy in your organization. There are several ways to do this – but here are the main
two:
● Store the package on a server of your own choice and send the link via email to all your users.
Allow them to decide when, or if, to install the application.
● Use your deployment system (e.g. SCCM) to control the installation process for all your users.
IMPORTANT: Please take the time to read the readme.txt file in the zip package. It states that you must run
the install file and not the MSI package itself. This is very important as the system will not function without
the software on the local client.
Step 4 - Package overview
The software packages you create are listed in the Packages page where you can get an overview of
each, or edit, delete or download them. You can name each package for easier identification, e.g. if you
want to deploy the application to different locations, you can use the country/city as an identifier.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 12
Packages provide you with a way to have different groups with different settings, firmware, etc. If you
want a group of computers to have the same settings for Jabra Direct, just deploy that same package to
those computers. Afterwards, you will be able to have several different configurations maintained in
the same system.
You need to select the different packages in the top right corner of the screen in order to see the
corresponding inventory or to manage the devices:
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 13
6. Overview of connected devices
Once you have deployed and installed your package, the application will begin sending data to the Jabra
Xpress backend (otherwise known as the analytics endpoint, as stated in the Direct Settings section).
Currently, we send and obtain this data every two hours, but this will soon be configurable, allowing you to
decide the frequency.
The results can be seen in the Home section.
All the attached devices, the softphones running on the machines, the split between Windows and macOS,
and the different Jabra Direct versions will be visible in the Home dashboard on Jabra Xpress 2.0. The data
shown in Dashboard is only for the last 30 days. Data older than 30 days will be automatically removed
from Jabra databases.
Further down the page, you will see an overview of the firmware the different devices have reported:
In the above case, you can see two examples, one Jabra Engage 75 and one Jabra Evolve 65 Stereo MS,
have been identified with the installed firmware placed in the row to the far right.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 14
7. Manage devices
With this information, you can begin managing the devices via the Manage device section.
This overview will provide you with a list of newly connected devices:
On the right side of the screen you can see the Add a device button, which is used to manually add devices
you want to control.
When you click on this button, you will see a complete list of all Jabra devices. You can select the devices
you want to add, including the relevant firmware version.
Simply add the devices you want to manage and then click Add Devices.
You can also add to your Managed Devices from the list of New Devices Found.
Simply select the device(s) you want to add and then click on the Add device button in the lower right
corner of the list.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 15
As you can see from the image above, products from other manufactures may also appear in the New
Devices List. However, as they are not Jabra products, they are not manageable through Jabra Xpress 2.0 or
Jabra Direct.
You can remove a device from your list by hovering over the line and clicking on the trash icon.
To manage a device, simply click on the line of the device to open the modal dialogue.
When you click the line of a device, the below appears.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 16
On the left side, you can select the firmware that you wish to be installed on the device. In this case,
version 3.4.1 is selected. This means that all Jabra Engage 75 Stereo devices with Jabra Direct running will
have this firmware installed after you click Save.
The right side of the screen shows the settings that are available for the selected device – in this case Audio
Bandwidth has been selected to Wideband and more.
When you click Save, the settings will be stored in the Jabra cloud and all Jabra Direct applications with this
specific model attached will retrieve the selected firmware and settings when the application searches for
new settings and firmware.
The firmware and settings you apply from Jabra Xpress 2.0 will not be adjustable for the end-user to change
– you control this now through Jabra Xpress. This means that if you only changed the Audio bandwidth to
Narrowband, users can change anything except for the Audio bandwidth, as that setting is now locked.
Refer to picture below for an example of the parameters locked from adjusting on the Jabra Direct
application.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 17
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 18
8. Analytics
In the Analytics section, you can visualize data and generate reports allowing you to dive deeper into the
data that is gathered from the connected devices.
Dashboards
Some of our most recent products – like the Engage 50 and Evolve 2 lineup – offer visualization of audio
parameters, for example showing the background noise level during an active conversation, or telling you
whether the microphone boom arm is positioned correctly or not by the user.
Search
In the Search panel you can search for username, PC name and device name. This means you can search for
the Engage 65, and you will find all entries with this device for all users and all PCs. To use this functionality,
you need to check the Privacy option in Direct Settings under Administration.
GN Audio A/S | Lautrupbjerg 7 | DK-2750 Ballerup | +45 45 75 88 88 Page 19
9. Jabra Xpress On-Premise
Jabra Xpress and Jabra Direct are also available in an On-Premise version. It is possible to deploy Jabra
Xpress/Direct to any cloud storage (private or public), or to a server of your own choice, inside or outside
your organizational firewall.
We use container technology for the On-Premise version of Jabra Xpress, utilizing the Docker hub.
The server requirements needed for this type of deployment are:
● A server that can run Linux docker
● A server that can run a SQL database
We have documented how to set up the servers and to deploy the containers here:
https://hub.docker.com/r/gnaudio/jabra-xpress-frontend
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
Jabra XPress User manual
- Type
- User manual
- This manual is also suitable for
Jabra XPress is a cloud-based device management solution that enables IT administrators to easily manage and monitor Jabra devices within their organization. With Jabra XPress, IT admins can:
- Gain insights into device usage and performance through customizable dashboards and analytics.
- Remotely manage firmware updates and device settings, ensuring that all devices are running the latest software and configurations.
- Troubleshoot device issues and provide support to end-users, reducing downtime and improving productivity.
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI
Related papers
-
Jabra Engage 55 User guide
-
-
-
Jabra Evolve 75 SE Operating instructions
-
Jabra Evolve 20 Operating instructions
-
Jabra XPress User manual
-
-
Jabra GN Xpress for Windows/macOS User manual
-
Jabra Evolve2 65 Flex - USB-A MS Stereo (Wireless Charging) Quick start guide
-
