Polycom SoundPoint IP 331 User manual

Brand: Polycom

Model: SoundPoint IP 331

Type: User manual

Polycom SoundPoint IP 331 is a versatile business phone designed to enhance your communication experience. With its user-friendly interface and advanced features, this phone offers efficient call handling and crystal-clear audio. Enjoy hands-free conversations with the built-in speakerphone, easily transfer and conference calls, and access a range of features including call waiting, mute, and hold. Stay connected and productive with Polycom SoundPoint IP 331, your reliable communication companion.

User guide for Polycom 331IP

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General index

1.General Notes................................................................................................................................................ 2

2.Speakerphone............................................................................................................................................... 3

2.1 Activating the speakerphone during a selection....................................................................................3

2.2 Switching to speakerphone during a selection......................................................................................3

3.Hold (hold function)........................................................................................................................................ 3

4.Deactivating the Microphone (mute function)................................................................................................. 3

5.Call transfer................................................................................................................................................... 4

5.1 Blind transfer......................................................................................................................................... 4

5.2 Transferring with call waiting................................................................................................................. 4

6.Conference calls (max 3 people)................................................................................................................... 4

7.Call waiting.................................................................................................................................................... 4

7.1 Accepting call waiting............................................................................................................................ 5

7.2 Declining call waiting............................................................................................................................ 5

8.Static deviation.............................................................................................................................................. 5

8.1 Enabling static deviation....................................................................................................................... 5

8.2 Enabling static deviation....................................................................................................................... 5

9.Call list........................................................................................................................................................... 5

10.Returning a call............................................................................................................................................ 6

11.Addressbook management.......................................................................................................................... 6

11.1 Entering a contact............................................................................................................................... 6

11.2 Finding a contact................................................................................................................................. 6

11.3 Editing a contact.................................................................................................................................. 6

11.4 Deleting a contact............................................................................................................................... 6

12.Obtaining an IP address for the phone........................................................................................................6

1.General Notes

In this manual, the soft keys are defined in red as shown in the figure below:

These keys allow access to different functions depending on the writing that appears on the screen of the

phone near each single key.

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2.Speakerphone

2.1 Activating the speakerphone during a selection

Enter the phone number

Press the key to start the call on speakerphone

2.2 Switching to speakerphone during a selection

Press the key to activate/deactivate the speakerphone during a conversation.

Please note: if you place the handset back on its base during a conversation while on speakerphone, this

will not end the call and it is necessary to deactivate the speakerphone before hanging up.

3.Hold (hold function)

To pkace a call on hold during a conversation, press the key, which will deactivate the microphone of

the phone. The other party will hear a “hold melody”.

If you have one single call on hold, to resume the conversation and reactivate the microphone of the phone,

just press the key again. If multiple calls are on hold, you must first select the call on hold by using the

up/down directional key and then press the key.

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4.Deactivating the Microphone (mute function)

To deactivate the microphone during a conversation or a conference call, press the key. The display

will show the icon.

To reactivate the microphone of the phone, press the key again.

5.Call transfer

There are two ways to transfer a call: blind transfer where the number to transfer the call cannot decide

whether or not to accept the call transfer or the hold call transfer, where this option is available.

5.1 Blind transfer

During a conversation press the soft key to place the incoming call on hold. At this point you

will hear a dial tone. Press the Blind Forwarding key and enter the number of the person you want to

transfer the call to. The call will automatically be transferred when the caller answers and you will be

automatically disconnected from the call on hold.

5.2 Transferring with call waiting

During a conversation press the soft key to place the incoming call on hold. At this point you

will hear a dial tone and you can enter the number of the person you want to transfer the call to. As soon as

the dialed number answers, you can decide whether to transfer the call or not.

 To transfer the call, simply press the soft key. The call will then be transferred and you

will disconnected from the previous call on hold

 In case the call transfer is rejected, you can resume the call put on hold earlier by pressing the

Cancel soft key.

6.Conference calls (max 3 people)

During a conversation press the Conference soft key to place the incoming call on hold.

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At this point you will hear a dial tone and you can enter the number of the person to add to the conference

call. Press the Submit soft key. As soon as the called party answers, you can add it to the conference by

pressing again the Conference soft key. To end the conference call, simply hang up the receiver ending the

call with both parties, which will remain connected between each other.

7.Call waiting

Requirement: Call waiting must be activated as a feature from your telephone service provider. If a call is

received during another call in progress, the display shows the name and number of the caller. At this point

you can decide whether or not to accept the new call while putting the first one on hold.

7.1 Accepting call waiting

Select the name or number of the incoming call using the up/down directional key and pressing

the Answer soft key. At this point the first call is put on hold and you are connected to the second one.

You can switch between calls using the up/down directional key to select the second call

currently on hold and by pressing the Resume soft key.

To end the current call, simply press the End Call soft key. To return to the previous call on hold press the

Resume soft key after selecting it with the up/down directional key.

7.2 Declining call waiting

Press the Decline soft key. The caller will hear a busy signal.

8.Static deviation

Static deviation is defined as the deviation of the incoming call always on another number.

8.1 Enabling static deviation

To activate unconditional call forwarding press the key using the up/down directional

key and scroll to Features and confirm by pressing the key.

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Scroll to Send using the up/down directional key and confirm by pressing the key. Select

Always using the up/down directional key and confirm by pressing the key. Select Contacts

using the up/down directional key

and after selecting it with the key enter phone number to forward your call. Confirm the number by

pressing the OK soft key. Select Send using the up/down directional key and after selecting it

with the key select Enabled using the

and key. Confirm by pressing the OK soft key. To activate static deviation press the

key and confirm by pressing the Yes soft key. The display will show

Call Forwarding.

8.2 Disabling static deviation

To deactivate unconditional call forwarding press the key and by using the up/down

directional key scroll to Features and confirm by pressing the key.

Scroll to Always using the up/down directional key and confirm by pressing the key. Select

Send using the up/down directional key and after selecting it with the key, select

Deactivated using the left/right directional key. Confirm by pressing the OK soft key. To disable

static deviation press again the key and confirm the changes by pressing the Yes soft key.

9.Call list

The phone list will memorize all missed, received and dialed calls.

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9.1 Missed or Received calls

If there are any missed calls not yet viewed, the display will show new calls indicating the number of missed

calls. To view missed calls press the Received Calls soft key.

Please note: in the list of received calls you can view the missed as well as the received calls. To distinguish

between the two types of calls, use the icon for the missed calls and the icon for the ones that were

answered.

Missed calls from the same number, if consecutive, are saved in the list only once showing only the last

missed number. On the other hand each received call will be saved in the list.

9.2 Placed Calls

To view the dialed calls, press the key and by using the up/down directional key, scroll

to Features and confirm by pressing the key.

Using the up/down directional key, scroll to List of Calls and confirm by pressing the key.

Using the up/down directional key, scroll to Assigned Calls and confirm by pressing the key.

Also in this list the and the icons are used to show the placed calls that were not answered and the

ones that were answered. Even in this case every placed call that was answered will be saved in the list

multiple times, while the unanswered calls will only save the most recent one.

9.3 Received Calls

To view the received calls press the arrow key towards the left. Each incoming call, even if received

from the same number, is reported several times.

10. Returning a call

You can call back a missed, received or dialed number by going into the call list as explained in the previous

section, and, after selecting the name or number to be called back, simply lift up the handset to call back that

number. To view the details of the calls, once you have selected the call, use the up/down

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directional key

by pressing the key twice. You can then scroll through the details of the call by using the

up/down directional key.

11.Managing the Address Book

11.1 Entering a contact

Press the Rub soft key to access the directory. Select New using the up/down directional key and

press the key to add a new contact to the address book. Enter all the information of the contacts using

the up/down directional key and the key to access them. To confirm each individual entry

press the OK soft key. Once all the entries are completed, simply press the XX key and save the contact to

the address book by pressing the Yes key or the Cancel key to delete all the changes.

11.2 Finding a contact

Press the Rub soft key to access the directory. Using the keyboard enter the first few characters of the last

name of the contact you are looking for. Select the contact from the address book by using the

up/down directional key and lift up the handset to start the call.

Please note: by default the search is done by using the person’s last name.

However, you may change this behavior to allow the search by first name of the contacts by pressing the

key and following the list of contacts (using the up/down directional key and by

pressing the key to access the submenu):

Installation-> Basic Configuration-> Preferences-> Search List

Now select First Name and confirm with the key and then use the Yes soft key. At this point the phone

will restart itself.

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11.3 Editing a contact

Press the Rub soft key to access the directory. Move to the contact you want to modify using the

up/down directional key and press the key. To modify the contact press the Edit soft key.

Modify the details of the contact as explained in section entering a contact. Once all the required fields have

been modified, simply press the left arrow key and confirm by pressing the Yes soft key.

11.4 Deleting a contact

Press the Rub soft key to access the directory. Move to the contact you want to delete using the

up/down directional key and press the key. To delete the contact press the Cancel soft key. Confirm the

deletion using the Yes soft key.

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Polycom SoundPoint IP 331 User manual

Polycom SoundPoint IP 331 User manual

Polycom SoundPoint IP 331 User manual

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