Avaya IP Line User manual

Nortel Communication Server 1000

Nortel Communication Server 1000 Release 4.5

IP Line

Description, Installation and Maintenance

Document Number: 553-3001-365

Document Release: Standard 4.00

Date: August 2005

Year Publish FCC TM

Produced in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design

or components as progress in engineering and manufacturing may warrant.

Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and

Succession are trademarks of Nortel Networks.

Title page

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IP Line Description, Installation and Maintenance

4

Revision history

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication

Server 1000 Release 4.5.

September 2004

Standard 3.00. This document is up-issued to support Nortel Networks

Communication Server 1000 Release 4.0.

May 2004

Standard 2.00. This document is up-issued to support the

Nortel Networks Mobile Voice Client 2050 (MVC 2050).

October 2003

Standard 1.00. This document is a new NTP for Succession 3.0. It was created

to support a restructuring of the Documentation Library. This document

contains information previously contained in the following legacy document,

now retired: IP Line: Description, Installation and Operation (553-3001-

204).

Content from IP Line: Description, Installation and Operation (553-3001-

204) also appears in:

• Converging the Data Network with VoIP (553-3001-160),

• Communication Server 1000M and Meridian 1: Small System Planning

and Engineering (553-3011-120), and

• Communication Server 1000M and Meridian 1: Large System Planning

and Engineering (553-3021-120).

Page 4 of 910 Revision history

553-3001-365 Standard 4.00 August 2005

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IP Line Description, Installation and Maintenance

12

Contents

List of procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About this document . . . . . . . . . . . . . . . . . . . . . . . 25

Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Interworking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Software delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Required packages .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

IP Line package components lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Voice Gateway Media Cards .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Virtual superloops, virtual TNs, and physical TNs .. . . . . . . . . . . . . . . 62

Licenses .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Administration .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

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553-3001-365 Standard 4.00 August 2005

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Active Call Failover for IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

DSP peg counter for CS 1000E systems .. . . . . . . . . . . . . . . . . . . . . . . 107

Enhanced UNIStim Firmware Download for IP Phones . . . . . . . . . . . 108

Firmware download using UNIStim FTP .. . . . . . . . . . . . . . . . . . . . . . 150

NAT Traversal feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Personal Directory, Callers List, and Redial List . . . . . . . . . . . . . . . . . 182

IP Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

pbxLink connection failure detection . . . . . . . . . . . . . . . . . . . . . . . . . . 196

LD 117 STAT SERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

IP Phone support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Element Manager support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Call Statistics collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

User-defined feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Private Zone configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Run-time configuration changes .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Network wide Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Branch Office and Media Gateway 1000B .. . . . . . . . . . . . . . . . . . . . . 235

802.1Q support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Data Path Capture tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Graceful Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Hardware watchdog timer .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Codecs .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Set type checking and blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Enhanced Redundancy for IP Line nodes .. . . . . . . . . . . . . . . . . . . . . . 251

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Personal Directory, Callers List, and Redial List . 253

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Personal Directory .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

IP Phone Application Server configuration and administration . . . . . . 260

IP Phone Application Server database maintenance .. . . . . . . . . . . . . . 267

Call Server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Password administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

User profile management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Codec configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Codec registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Codec negotiation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Codec selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Installation and configuration summary . . . . . . . . 303

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Installation summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Voice Gateway Media Card installation summary sheet . . . . . . . . . . . 306

Installation and initial configuration of an

IP Telephony node . . . . . . . . . . . . . . . . . . . . . . . . . 309

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

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553-3001-365 Standard 4.00 August 2005

Equipment considerations .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Install the hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Initial configuration of IP Line 4.5 data . . . . . . . . . . . . . . . . . . . . . . . . 336

Node election rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Configuration of IP Telephony nodes

using Element Manager . . . . . . . . . . . . . . . . . . . . . 361

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Configure IP Line 4.5 data using Element Manager . . . . . . . . . . . . . . 363

Transfer node configuration from Element Manager

to the Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Upgrade the Voice Gateway Media Card software and

IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Configure Alarm Management to receive IP Line

SNMP traps .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Assemble and install an IP Phone .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Change the default IPL> CLI Shell password . . . . . . . . . . . . . . . . . . . 448

Configure the IP Phone Installer Passwords .. . . . . . . . . . . . . . . . . . . . 448

Import node configuration from an existing node . . . . . . . . . . . . . . . . 449

Configuration of IP Telephony nodes

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Configure IP Line data using OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Transmit node configuration from OTM 2.2

to the Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Upgrade the Voice Gateway Media Card software

and IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Configure OTM Alarm Management to receive IP Line

SNMP traps .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

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Assemble and install an IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Change the default IPL> CLI Shell password .. . . . . . . . . . . . . . . . . . . 529

Configure the IP Phone Installer Passwords . . . . . . . . . . . . . . . . . . . . . 529

IP Line 4.5 administration . . . . . . . . . . . . . . . . . . . . 531

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

IP Line feature administration .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Password security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

IP configuration commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

TLAN network interface configuration commands . . . . . . . . . . . . . . . 559

Display the number of DSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

Display IP Telephony node properties . . . . . . . . . . . . . . . . . . . . . . . . . 561

Display Voice Gateway Media Card parameters . . . . . . . . . . . . . . . . . 563

Packet loss monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Transfer files using the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Download the IP Line 4.5 error log .. . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Reset the Operational Measurements file . . . . . . . . . . . . . . . . . . . . . . . 569

IP Line administration using Element Manager . . 571

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Element Manager administration procedures . . . . . . . . . . . . . . . . . . . . 572

Backup and restore data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Update IP Telephony node properties .. . . . . . . . . . . . . . . . . . . . . . . . . 588

Update other node properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

Telnet to a Voice Gateway Media Card using Virtual Terminal . . . . . 620

Check the Voice Gateway Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Setting the IP Phone Installer Password . . . . . . . . . . . . . . . . . . . . . . . . 627

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553-3001-365 Standard 4.00 August 2005

IP Line administration using OTM 2.2 . . . . . . . . . 635

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

OTM administration procedures .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

Back up and restore OTM data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Update IP Telephony node properties using OTM . . . . . . . . . . . . . . . . 650

Update Voice Gateway Media Card card properties . . . . . . . . . . . . . . 673

Add an IP Telephony node in OTM by retrieving an existing node .. . 681

IP Line CLI access using Telnet or local RS-232 maintenance port . . 685

Voice Gateway Media Card maintenance . . . . . . . 687

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Faceplate maintenance display codes . . . . . . . . . . . . . . . . . . . . . . . . . . 688

System error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

IP Line and IP Phone maintenance and

diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

IP Line CLI commands .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

Lamp Audit and Keep Alive functions .. . . . . . . . . . . . . . . . . . . . . . . . 752

Voice Gateway Media Card self-tests . . . . . . . . . . . . . . . . . . . . . . . . . 758

Troubleshoot a software load failure . . . . . . . . . . . . . . . . . . . . . . . . . . 758

Troubleshoot an IP Phone installation . . . . . . . . . . . . . . . . . . . . . . . . . 761

Maintenance telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762

Upgrade Voice Gateway Media Card firmware . . . . . . . . . . . . . . . . . . 763

Replace the Media Card’s CompactFlash .. . . . . . . . . . . . . . . . . . . . . . 769

Voice Gateway Media Card maintenance

using Element Manager . . . . . . . . . . . . . . . . . . . . . 771

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771

Replace a Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . . . 772

Contents Page 11 of 910

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Add another Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . 778

Access CLI commands from Element Manager . . . . . . . . . . . . . . . . . . 781

Access the IPL> CLI from Element Manager .. . . . . . . . . . . . . . . . . . . 798

Voice Gateway Media Card maintenance

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Replace a Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . . . 800

Access the IPL> CLI from OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Add a “dummy” node for retrieving and viewing

IP Telephony node configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Convert IP Trunk Cards to Voice Gateway

Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

Convert the IP Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

Add the converted cards to an IP Telephony node . . . . . . . . . . . . . . . . 837

Appendix A: NAT router requirements for NAT

Traversal feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Requirements .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850

Natcheck output .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854

Appendix B: I/O, maintenance, and

extender cable description . . . . . . . . . . . . . . . . . . . 857

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857

NTMF94EA I/O cable .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858

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553-3001-365 Standard 4.00 August 2005

Connector pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860

NTAG81CA maintenance cable description . . . . . . . . . . . . . . . . . . . . 864

NTAG81BA maintenance extender cable . . . . . . . . . . . . . . . . . . . . . . 865

Replace the NT8D81BA cable with the NT8D1AA cable

and install the NTCW84JW special IPE filter . . . . . . . . . . . . . . . . . . . 866

Appendix C: RM356 Modem Router . . . . . . . . . . . 871

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

RM356 Modem Router security features . . . . . . . . . . . . . . . . . . . . . . . 872

Install the RM356 Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

Configure the RM356 Modem Router from the manager menu . . . . . 875

RM356 Modem Router manager menu description . . . . . . . . . . . . . . . 883

Appendix D: Product integrity . . . . . . . . . . . . . . . . 893

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 894

Electrical regulatory standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 896

Appendix E: Subnet Mask Conversion from CIDR

to Dotted Decimal Format . . . . . . . . . . . . . . . . . . . 901

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 901

Appendix F: Download IP Line 4.5 files from Nortel

web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Download files from Nortel web site . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905

Page 13 of 910

IP Line Description, Installation and Maintenance

24

List of procedures

Procedure 1

Selecting IP Phone firmware . . . . . . . . . . . . . . . . . . . . . 133

Procedure 2

Distributing selected IP Phone firmware . . . . . . . . . . . 138

Procedure 3

Accessing Ethernet Diagnostics in Element Manager 141

Procedure 4

Accessing the Maintenance Mode commands . . . . . . . 147

Procedure 5

Accessing the call log options . . . . . . . . . . . . . . . . . . . . 258

Procedure 6

Configuring the IP Phone Application Server on a

separate Signaling Server . . . . . . . . . . . . . . . . . . . . . . . 264

Procedure 7

Backing up the IP Phone Application Server database

server manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Procedure 8

Performing a full database recovery . . . . . . . . . . . . . . . 270

Procedure 9

Performing a selective database recovery . . . . . . . . . . 272

Page 14 of 910 List of procedures

553-3001-365 Standard 4.00 August 2005

Procedure 10

Accessing User Profile Management in

Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Procedure 11

Resetting the IP Phone user password . . . . . . . . . . . . . 282

Procedure 12

Copying a Personal Directory to another user . . . . . . . 283

Procedure 13

Deleting a Personal Directory, Callers List, Redial List,

or user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Procedure 14

Installing the ITG-P 24-port line card . . . . . . . . . . . . . . 316

Procedure 15

Installing the CompactFlash card on the Media Card . 318

Procedure 16

Installing the Media Card . . . . . . . . . . . . . . . . . . . . . . . . 324

Procedure 17

Replacing the existing I/O Panel Filter Connector . . . . 326

Procedure 18

Installing the NTMF94EA ELAN, TLAN, serial interface

cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Procedure 19

Installing the Shielded 50-pin to Serial/ELAN/TLAN

Adapter onto the Media Card . . . . . . . . . . . . . . . . . . . . . 336

Procedure 20

Configuring the ELAN network interface IP address

for the active ELNK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Procedure 21

Viewing Element Manager for Zone Configuration . . . 340

List of procedures Page 15 of 910

IP Line Description, Installation and Maintenance

Procedure 22

Using Element Manager to configure Voice Gateway

channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343

Procedure 23

Configuring a virtual Superloop in Element Manager . 350

Procedure 24

Turning off browser caching in Internet Explorer . . . .365

Procedure 25

Launching Element Manager . . . . . . . . . . . . . . . . . . . . . 367

Procedure 26

Adding an IP Telephony node manually . . . . . . . . . . . . 370

Procedure 27

Configuring SNMP trap destinations . . . . . . . . . . . . . . . 376

Procedure 28

Configuring the community name strings . . . . . . . . . . 378

Procedure 29

Configuring DSP Profile data . . . . . . . . . . . . . . . . . . . . . 380

Procedure 30

Configuring QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385

Procedure 31

Configuring the Call Server ELAN network interface

IP address (Active ELNK), TLAN voice port, and

routes on a Small System . . . . . . . . . . . . . . . . . . . . . . . . 387

Procedure 32

Configuring access to the file server . . . . . . . . . . . . . . 393

Procedure 33

Setting the loss plan for the UK . . . . . . . . . . . . . . . . . . . 394

Page 16 of 910 List of procedures

553-3001-365 Standard 4.00 August 2005

Procedure 34

Adding card and configuring Voice Gateway

Media Card properties . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Procedure 35

Submitting and transferring the node information . . . 398

Procedure 36

Configuring the Leader IP address for a second or

subsequent node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

Procedure 37

Transmitting node properties to Leader . . . . . . . . . . . . 405

Procedure 38

Configuring the Follower cards . . . . . . . . . . . . . . . . . . . 411

Procedure 39

Determining card software version . . . . . . . . . . . . . . . . 420

Procedure 40

Determining the IP Phone firmware version . . . . . . . . . 423

Procedure 41

Downloading loadware and firmware from the

Nortel web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424

Procedure 42

Uploading loadware and firmware files . . . . . . . . . . . . 426

Procedure 43

Upgrading the card loadware . . . . . . . . . . . . . . . . . . . . . 427

Procedure 44

Rebooting the Voice Gateway Media Card . . . . . . . . . . 432

Procedure 45

Re-enabling the Voice Gateway Media Card . . . . . . . . 433

List of procedures Page 17 of 910

IP Line Description, Installation and Maintenance

Procedure 46

Upgrading the IP Phone firmware . . . . . . . . . . . . . . . . . 438

Procedure 47

Upgrading the Voice Gateway Media Card firmware . . 447

Procedure 48

Importing node files . . . . . . . . . . . . . . . . . . . . . . . . . . . .449

Procedure 49

Launching OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456

Procedure 50

Adding a site, system, and customer . . . . . . . . . . . . . . 458

Procedure 51

Adding an IP Telephony node manually . . . . . . . . . . . . 464

Procedure 52

Configuring card properties for the Voice Gateway

Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Procedure 53

Configuring DSP profile data using OTM . . . . . . . . . . . 472

Procedure 54

Configuring SNMP traps and ELAN GW Routing table 477

Procedure 55

Configuring node synchronization with the Call Server 481

Procedure 56

Configuring the Call Server ELAN network interface IP

address (Active ELNK) and the TLAN voice port . . . . . 483

Procedure 57

Configuring SNMP access and community

name strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Page 18 of 910 List of procedures

553-3001-365 Standard 4.00 August 2005

Procedure 58

Configuring SNMP trap destinations for an

IP Telephony node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Procedure 59

Configuring access to the File Server . . . . . . . . . . . . . . 492

Procedure 60

Enabling 802.1Q and configuring DSCP settings . . . . 493

Procedure 61

Configuring the Leader 0 IP address . . . . . . . . . . . . . . 497

Procedure 62

Transmitting node and card properties to Leader 0 . . 499

Procedure 63

Transmitting card properties to all cards in the node . 501

Procedure 64

Verifying card loadware and IP Phone firmware

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Procedure 65

Upgrading Voice Gateway Media Card software from

the OTM 2.2 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Procedure 66

Upgrading the Voice Gateway Media Card software . . 516

Procedure 67

Upgrading the IP Phone firmware . . . . . . . . . . . . . . . . . 517

Procedure 68

Configuring SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . 523

Procedure 69

Configuring the Administrative IP Phone Installer

Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

List of procedures Page 19 of 910

IP Line Description, Installation and Maintenance

Procedure 70

Configuring the temporary IP Phone Installer

Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Procedure 71

Resetting the user name and password to default . . . 558

Procedure 72

Retrieving the current OM file from the Voice

Gateway Media Card using Element Manager . . . . . . . 573

Procedure 73

Viewing IP Line log files . . . . . . . . . . . . . . . . . . . . . . . . .580

Procedure 74

Backing up the Call Server data . . . . . . . . . . . . . . . . . . 585

Procedure 75

Restoring the Call Server data . . . . . . . . . . . . . . . . . . . . 587

Procedure 76

Updating the IP Telephony node properties . . . . . . . . . 588

Procedure 77

Adding a Voice Gateway Media Card to the node . . . . 591

Procedure 78

Deleting a follower Voice Gateway Media Card from

the node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

Procedure 79

Deleting the Leader Voice Gateway Media Card . . . . . 605

Procedure 80

Changing the IP addresses of an IP Telephony node

in Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . .606

Procedure 81

Restarting a Voice Gateway Media Card at the CLI . . . 616

Page 20 of 910 List of procedures

553-3001-365 Standard 4.00 August 2005

Procedure 82

Restarting a Voice Gateway Media Card in Element

Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Procedure 83

Restarting all Voice Gateway Media Cards . . . . . . . . . . 619

Procedure 84

Accessing a Voice Gateway Media Card using Telnet 620

Procedure 85

Checking the Voice Gateway Channels . . . . . . . . . . . . 623

Procedure 86

Setting the administrative and temporary IP Phone

Installer Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

Procedure 87

Scheduling Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

Procedure 88

Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

Procedure 89

Opening an Operational Measurement (OM) report . . . 641

Procedure 90

Retrieving the current OM file from the Voice Gateway

Media Card using OTM . . . . . . . . . . . . . . . . . . . . . . . . . . 643

Procedure 91

Viewing IP Line info and error log . . . . . . . . . . . . . . . . . 649

Procedure 92

Updating the IP Telephony node properties . . . . . . . . . 650

Procedure 93

Adding a Voice Gateway Media Card to the node . . . . 651

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Avaya IP Line User manual

Avaya IP Line User manual

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