Care@Home
™
PERS
Control Panel
User Guide
ESUG05008
Version 3.6
September 2014
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© 2014 All rights reserved to Essence SmartCare Ltd.
For more information, please contact: Essence SmartCare Ltd.
12 Abba Eban Avenue,
Ackerstein Towers Bldg. D
Herzliya Pituach, 4612001 Israel
www.essence-grp.com
Tel: +972-73-2447777
Fax: +972-9-7729962
Table of Contents
Care@Home
™
PERS Control Panel User Guide
3
Table of Contents
1. Product Description ........................................................................................................................................................ 4
1.1. Features ............................................................................................................................................................ 4
1.2. Monitoring Activities ...................................................................................................................................... 5
2. Operation Summary ........................................................................................................................................................ 8
2.1. Emergency ....................................................................................................................................................... 8
2.2. Safety 8
2.3. Activity .............................................................................................................................................................. 9
2.4. Front Panel Features ...................................................................................................................................... 9
2.5. Removing the Bottom Cover ...................................................................................................................... 11
2.6. Bottom Panel Features ................................................................................................................................. 12
2.7. Installing the SIM-Card ................................................................................................................................ 12
2.8. Installing the Backup Battery ...................................................................................................................... 13
2.9. Connecting the Power Adapter ................................................................................................................. 14
2.10. Securing the Power Adapter Cube ............................................................................................................ 14
2.11. Telephone Connections .............................................................................................................................. 16
2.12. Adding a Peripheral Device ......................................................................................................................... 16
2.12.1 RF Signal Strength .................................................................................................................... 17
2.13. Erasing Peripherals and Resetting to Factory Defaults ......................................................................... 18
3. System Operation .......................................................................................................................................................... 19
3.1. Standby Status ................................................................................................................................................ 19
3.2. Emergency ...................................................................................................................................................... 19
3.3. Activity Timer ................................................................................................................................................ 20
3.4. Speakerphone ............................................................................................................................................... 20
3.5. Trouble Conditions ....................................................................................................................................... 21
3.6. Programming Parameters ........................................................................................................................... 21
3.7. Installer's Worksheet..................................................................................................................................... 22
Appendix A Terms, Abbreviations and Acronyms ........................................................................................... 23
Appendix B Technical Specifications .................................................................................................................. 31
Appendix C FCC Compliance ............................................................................................................................... 32
Appendix D End User License Agreement and Terms & Conditions .......................................................... 33
Appendix E Care@Home
™
System Terms of Use ............................................................................................ 36
Product Description
4
Care@Home
™
PERS Control Panel User Guide
1. Product Description
The Care@Home
™
PERS system is designed to provide on-demand emergency assistance in a safe and
discreet manner. The heart of this system is the Care@Home
™
PERS Control Panel (CP), which is an immediate
response, control device designed for personal emergency applications.
This manual describes the installation and operation of the Care@Home
™
PERS CP and should be given to the
homeowner.
The Care@Home
™
PERS CP is offered in two distinct versions:
n Wired communication via a telephone line – the PSTN version
The Communication channel between the CP and the Monitoring Station is via a standard telephone
network Public Switched Telephone Network (PSTN).
n Wireless communication via a cellular network – the Cellular version.
The Communication channel between the Control Panel and the Monitoring Station via a cellular
network
An emergency alarm may be triggered by pressing the large EMERGENCY button on the front of the Control
Panel (CP), or by pressing one of the wireless EMERGENCY button peripherals.
Following an emergency alarm:
n PSTN version
The emergency alarm initiates a 2-way verbal conversation with the Monitoring Station
representative to assess the event and provide the proper response.
After the conversation disconnects, the CP opens a programmable time slot enabling the Monitoring
Station to call back and get an immediate response.
n Cellular version
The CP opens a 10 minute time slot enabling the Monitoring Station representative to call and
receive an answer automatically to assess the event and provide the proper response.
After the conversation disconnects, the CP opens a programmable time slot enabling the Monitoring Station
to call back and receive an immediate response.
1.1. Features
The Care@Home
™
PERS Control Panel (CP) has the following features for ease of operation:
n The EMERGENCY and RESET buttons on the CP are molded with Braille characters for ease of
recognition by visually impaired users
Product Description
Care@Home
™
PERS Control Panel User Guide
5
n A built-in high volume speaker plus a very sensitive microphone
n Support for both half and full duplex conversation modes.
n Visual indications (flashing lights), audible (beeps and sirens) and vocal (voice) announcements
generated by system alarms and statuses.
Within the premises, the CP can communicate with up to 64 wireless peripherals. Alarms triggered by these
peripherals, as well as status reports, are sent from the CP to the Monitoring Station according to the status of
the peripheral.
Certain environmental occurrences may trigger the alarms:
n Fire alarm - triggered by the smoke detector
n Extreme temperature alarm – triggered by any of the peripherals
n Open door or window alarm – triggered by the magnetic sensor
1.2. Monitoring Activities
Monitoring activity within the premises is possible by applying specific features:
n Activity Timer
Up to two (2) programmable activity-detection periods may be set for the Control Panel (CP) by the
monitoring station.
The detection-periods monitor activity within specific time slots during the day. This feature may be
enabled or disabled by the user.
When enabled; a blue LED ring lights up around the EMERGENCY button. If this function is disabled,
the blue LED ring remains off.
Fifteen (15) minutes prior to the end of the session, the CP beeps and displays a blinking blue LED
ring. To stop this warning and reset the activity timer, press the RESET button on the CP.
If during an activity period, you press the EMERGENCY button on the CP or on one of the
EMERGENCY button peripherals, it generates an alarm.
This action also resets the activity timer. But you should not use it for this purpose. Instead, use the
RESET button on the CP.
If no activity was detected during the session, the CP initiates an Inactivity Alarm, which is reported to
the Monitoring Station.
n Inactivity Timer
If no activity from the CP or any of the peripherals is detected within a pre-programmed period, the
CP generates an Inactivity Alarm, which is reported to the monitoring station.
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Care@Home
™
PERS Control Panel User Guide
This is an additional layer of assurance, provided by the system, that monitors user activity within the
premises, utilizing its peripherals.
This feature is activated by the Monitoring Station and provides no visual or audible indications to the
monitored user.
The CP may also be configured to function as a speakerphone. When the telephone rings, the user
may press an EMERGENCY button, on the Control Panel or on one of the wireless peripherals, which
initiates a full-duplex conversation with the monitoring station.
Terminate the call by again pressing the EMERGENCY button.
n All the wireless peripherals are supervised. The peripherals send periodic reports to the CP showing
their status. The possible statuses are:
˜ Low battery
˜ Tamper
˜ Temperature
The portable EMERGENCY button is an exception since it may be configured as non-supervised.
n Trouble Conditions
The Control Panel may indicate trouble conditions by beeps and/or vocal announcements. Reports
are sent to the monitoring station.
The CP can route calls to up to 13 different telephone numbers or IP addresses. In addition, the CP can filter
the type of messages that should be delivered to each number.
This feature significantly enhances both the communication channels redundancy and message handling
efficiency.
The CP has a power adapter and a rechargeable backup battery to ensure 24 hours of uninterrupted
operation, in case of a power outage. The CP also monitors and reports if there are battery malfunctions
including low battery.
NOTE: An ON/OFF switch, at the bottom of the CP, enables the user to turn the device
off for storage or while away from home for long periods of time. This prevents battery
discharge and false alarms being sent to the monitoring station.
The Essence Control Panel (CP) device model identification number is ES6502HC.
Product Description
Care@Home
™
PERS Control Panel User Guide
7
Figure 1 – The Care@Home™ PERS System Overview
Operation Summary
8
Care@Home
™
PERS Control Panel User Guide
2. Operation Summary
The Care@Home
™
PERS Control Panel (CP) can communicate with up to 64 wireless alarm triggering
peripherals. The peripherals have the following functions.
n Emergency
n Safety
n Activity
2.1. Emergency
The emergency peripherals are panic buttons that come in two types,
n A portable version (ES700EP)
n A stationary version (ES700SPB)
The portable version is completely waterproof and may be carried as a pendant or strapped on the wrist.
To sound an alarm, press the EMERGENCY button on the CP or any of the emergency peripherals. The CP
sounds an alarm and sends a report to the monitoring station, initiating a 2-way verbal conversation with the
Monitoring Station representative.
NOTE: Activation of Emergency operations is allowed only 30 seconds following
establishment of a cellular connection to the CMS (verified by the Communication
indicator turning green) and pending registration of the CP by the CMS.
2.2. Safety
The Care@Home
™
PERS system can also sound an alarm that reports about specific safety conditions, such as
fire within the premises.
In case of fire, utilizing the Essence Smoke Detector (ES700SK2), the system can provide an early warning
when enough smoke is detected indicating the possibility of fire. The ES700SK2 features an internal siren
supporting independent smoke alarm operation.
NOTE: For compliance with the UL 985 and ULC-S545 standards, the ES700SK2 Smoke
Detector must be part of the Care@Home
™
PERS system.
Operation Summary
Care@Home
™
PERS Control Panel User Guide
9
2.3. Activity
The Care@Home
™
PERS Control Panel (CP) monitors the user activity within the premises, utilizing the motion
detector (ES700PIR) and the window/door magnetic sensor (ES700MGLS). It initiates alerts when no activity is
detected. To monitor activity use the Activity/ Inactivity Timer feature described in the section ?1.2,
Monitoring Activities.
In addition, utilizing the window/door magnetic sensor and a timer, the Control Panel can be configured to
monitor and alert upon doors/windows (usually – the front door) left open. However, the System has not
been evaluated for burglary protection.
All of the peripherals in the system support temperature measurements thus enabling system alerts upon
extreme temperatures within the premises.
2.4. Front Panel Features
Figure 2 – The Care@Home
™
PERS Front Panel
Emergency Button
n Press to initiate an emergency call
n Press during ring for speakerphone
n Press when using speakerphone to
disconnect
Power Indicator
Activity Timer and Pairing Indicator
(the ring around the EMERGENCY button)
Pairing Button
To add new peripheral
to the system
Microphone
Reset button
The RESET button has multiple functions:
n Resetting the Activity Timer
n Cancel an active alarm report in progress
n Clears reminders
n Stops Trouble Beeper
Trouble Indicator
Speaker
Communication Indicator
Operation Summary
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Care@Home
™
PERS Control Panel User Guide
Type Symbol Display Meaning Type Symbol Display Meaning
Power
Green
ON
AC power
connected
Trouble
Red
ON
Control Panel or
peripherals
malfunction
Blinking
Battery
operation
Blinking
Supervisory lost
OFF No power
Communication
Green
ON
Communication
available
Activity
Timer or
pairing
Blue (ring)
ON Timer is ON
Blinking
Active
transmission
OFF Timer is OFF
Red
ON
No SIM-card for
cellular
communication
Blinking
Timer expires in
less than 15
minutes
Blinking GSM RSSI
Circular
run
Time-slot for
Pairing
Orange
ON
Active
conversation
Blinks
three
times
Pairing
succeeded
Reset
Orange
ON (for
three
Seconds)
Button pressed Emergency
Red
ON
Message
acknowledged
Blinking
Unacknowledged
pressed button
OFF Idle
Table 1 – The Care@Home
™
PERS Front Panel Indicators
Operation Summary
Care@Home
™
PERS Control Panel User Guide
11
2.5. Removing the Bottom Cover
To expose the Back Panel of the Control Panel, pull the tab while pressing from the inner part (power switch
cavity) and remove the Bottom Cover.
Figure 3 – Removing the Bottom Cover
Operation Summary
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Care@Home
™
PERS Control Panel User Guide
2.6. Bottom Panel Features
Figure 4 – CP Back Panel Features
2.7. Installing the SIM-Card
Remove the bottom cover of the Control Panel (CP). The backup battery is exposed as well as the place to
install a SIM-card for CPs that use wireless. Insert the SIM-card, with its contacts face down, as illustrated in
Figure 5 below.
3.7V
DC
/1.4A/Hour
Backup Battery
Power Switch
Test Button and Mini-
USB connector (serial)
for Local Programming
5V
DC
/2A Plug-In
Power Adaptor
SIM-card and
Socket
Operation Summary
Care@Home
™
PERS Control Panel User Guide
13
NOTE: Refer to the graphic representation of the SIM-card engraved onto the plastic
bottom of the cavity, next to the socket, for accurate installation.
Figure 5 – Insertion of the SIM-card
2.8. Installing the Backup Battery
WARNING! The power switch must be turned OFF prior to the installation of the
Backup Battery and the Power Adapter
Once the bottom cover of the Control Panel (CP) is removed, the battery’s cavity is exposed to allow
installation of the Backup Battery, as follows:
Figure 6 – Insertion of the Battery
Operation Summary
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Care@Home
™
PERS Control Panel User Guide
The battery’s contacts should point towards the center of the CP and face down as shown in Figure 6 above.
2.9. Connecting the Power Adapter
Following the installation of the Backup Battery, the Power Adapter connector should be plugged into the
Control Panel (CP) Power Socket as follows:
Figure 7 – Connecting the Power Adapter
2.10. Securing the Power Adapter Cube
WARNING! Power switch must be turned OFF prior to the installation of the Backup
Battery and the Power Adapter
Secure the cable
Operation Summary
Care@Home
™
PERS Control Panel User Guide
15
Figure 8 – Securing the Power Adapter Cube
NOTE: The Bracket must be installed to maintain the UL Home Healthcare (UL 1637)
Listing. The Bracket may not be used for the ULC Canadian Residential Fire Alarm (UL
S545) Listing.
1. Turn the Power Switch ON
2. Return the bottom cover back to its place.
There is an option to secure it with a screw.
3. Install the Control Panel (CP) in its final location.
Once the power is switched ON, the CP goes into standby mode, as indicated by the Power Indicator turning
green and the Communication Indicator turning red.
If the CP was delivered pre-configured, the ring around the EMERGENCY button turns blue as well.
NOTE: When testing the system, test with the AC connected and then with the AC
disconnected. If there are restraints, remove the restraints during testing. Reconnect
the restraints when testing is completed.
Secure the bracket with a
screw for standard style
outlets
Power Adapter
Secure the bracket with a screw
for decorative style outlets
Operation Summary
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Care@Home
™
PERS Control Panel User Guide
2.11. Telephone Connections
NOTE: This chapter is only applicable for the PSTN model of the Control Panel.
Two (2) standard phone sockets (RJ-11) are provided on the rear panel of the PSTN model of the CP:
Figure 9 – The Telephone Sockets
To connect the telephone to the landline, perform the following procedure:
1. Connect a telephone set to the socket marked PHONE
2. Connect a telephone cable between the LINE socket and your home telephone outlet. The telephone
cable used must be a minimum of 26 AWG and a maximum of 1000m (3280 ft.) long.
Once the telephone cable is connected to a functional telephone outlet, the Communication Indicator color
should switch from red to green.
NOTE: In the Cellular model, these PSTN telephone sockets are covered by a plastic
hood.
2.12. Adding a Peripheral Device
Peripherals may be added to the system by activating the Pairing process, for each peripheral.
To add a peripheral device, perform the following procedure:
1. Press the Pairing Button on the right edge of the front of the Control Panel (CP) for five seconds. The CP
beeps and the ring (around the EMERGENCY Button) lights in blue with circular movement effect.
2. Holding the peripheral device, move about 50 cm (20 in) from the CP.
3. Power up the device by inserting the batteries. If it is a portable device, press the button to power the
device.
Operation Summary
Care@Home
™
PERS Control Panel User Guide
17
The pairing process can have the following results:
n If the pairing process is successful, the ring around the EMERGENCY button blinks blue three times
and the CP beeps.
n If the pairing process is not successful, the CP beeps and the ring around the EMERGENCY button
lights red for two seconds.
n If the peripheral device is already paired, the CP beeps and the ring alternates with a blue and red
light.
n If no additional peripheral devices can be integrated, as when the CP memory is full, the CP beeps
and the ring light red.
The CP returns to its previous operation mode automatically following the pairing process.
2.12.1 RF Signal Strength
The signal strength between the device and the Control Panel can be verified via the Care@Home
™
PERS CMS
application, version 5.4.xx and up.
An RF level of 80% and above is recommended.
An RF level lower than 50% is defined as 'Supervision Loss'. In this case, the peripheral device should be
installed in a better reception area.
The installer can verify each device's RF level via the Activity Sensors or Safety & SOS modules in the
Care@Home
™
PERS CMS application, according to the device type in question.
Figure 10 and Figure 11 below show the RF level of the devices configured in the Activity Sensors and Safety &
SOS modules respectively.
Figure 10 – PERS CMS Activity Sensors Module
Operation Summary
18
Care@Home
™
PERS Control Panel User Guide
Figure 11 – PERS CMS Safety & SOS Module
For more information about the Care@Home
™
PERS CMS application, see the Care@Home
™
PERS CMS User
Guide.
2.13. Erasing Peripherals and Resetting to Factory Defaults
To erase all peripherals from the Control Panel (CP) and reset the CP settings to factory defaults, press and
hold the Reset button (on the front panel) together with the Test button (under the bottom cover) for five
seconds.
All indicators flash and the CP beeps three times.
The CP automatically returns to its normal operation mode in accordance with the factory defaults once the
process finishes.
WARNING! All peripherals are erased from the CP memory after this process is
activated
System Operation
Care@Home
™
PERS Control Panel User Guide
19
3. System Operation
The Control Panel (CP) has the following features:
n Stand-by status - For information about this feature, see section 3.1 below.
n Emergency - For information about this feature, see section 3.2 below.
n Activity timer - For information about this feature, see section 3.3 on page 20.
n Speakerphone - For information about this feature, see section 3.4 on page 20.
n Trouble conditions - For information about this feature, see section 0 on page 21.
n Programming Parameters - For information about this feature, see section 3.6 on page 21.
n Installer’s Worksheet - For information about this feature, see section 3.7 on page 22.
The purpose of this chapter is to describe the features of the Control Panel (CP)
3.1. Standby Status
When the CP is in “stand-by” status, the CP lights appear as follows:
n The power Indicator lights are steady green.
n The communication Indicator lights are steady green.
n The activity timer Indicator (the ring around the EMERGENCY button) may be either ON or OFF.
3.2. Emergency
When there is an emergency situation, press the EMERGENCY button and hold for a short duration or press
the Emergency Button on either the portable panic button (EP) or the stationary panic button (SPB).
If the EMERGENCY button on the CP is pressed:
n The EMERGENCY button blinks red.
n The Communication Indicator blinks green.
n The CP siren sounds.
n An “emergency alarm” event report is generated and transmitted to the Monitoring Station.
To stop the siren, press the Reset button. The emergency alarm event report is cancelled.
System Operation
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Care@Home
™
PERS Control Panel User Guide
3.3. Activity Timer
The Control Panel (CP) has a feature called the Activity Timer. The activity timer monitors activity daily during
pre-defined periods. The Activity Timer can be set for two (2) sessions per day, either locally or remotely by
the Monitoring Station.
If no activity is detected (timeout), the CP generates an “Inactivity” event report to the Monitoring Station.
The Activity Timer can be enabled or disabled by pressing the RESET button for five (5) seconds.
To reset the Activity Timer, press the RESET button or trigger any peripheral.
NOTE: The Activity Timer feature may be disabled locally or by the Monitoring Station.
The ring around the EMERGENCY button is the Activity Timer indicator.
n When the Activity Timer is enabled, the Activity Timer Indicator lights blue.
n When the Activity Timer is disabled, the indicator remains OFF.
n The Activity Timer Indicator blinks and sounds a short beep every ten seconds until 15 minutes before
the monitoring period ends.
3.4. Speakerphone
The Control Panel (CP) has a speakerphone used only for incoming calls. It does not function if the CP is
running on a backup battery.
NOTE: This feature may be disabled, locally or remotely, by the Monitoring Station.
Attempting to answer a call while on battery generates an Emergency Alarm.
Once the telephone rings, press any Emergency button (on the CP or on one of the Emergency peripherals)
to initiate a full-duplex conversation.
To terminate the call, press any Emergency button again (on the CP or on one of the Emergency peripherals)
In the case of an emergency, press the Emergency button again.
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