Essence ESUG05008 User manual

Care@Home

™

PERS

Control Panel

User Guide

ESUG05008

Version 3.6

September 2014

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For more information, please contact: Essence SmartCare Ltd.

12 Abba Eban Avenue,

Ackerstein Towers Bldg. D

Herzliya Pituach, 4612001 Israel

www.essence-grp.com

Tel: +972-73-2447777

Fax: +972-9-7729962

Table of Contents

Care@Home

™

PERS Control Panel User Guide

3

Table of Contents

1. Product Description ........................................................................................................................................................ 4

1.1. Features ............................................................................................................................................................ 4

1.2. Monitoring Activities ...................................................................................................................................... 5

2. Operation Summary ........................................................................................................................................................ 8

2.1. Emergency ....................................................................................................................................................... 8

2.2. Safety 8

2.3. Activity .............................................................................................................................................................. 9

2.4. Front Panel Features ...................................................................................................................................... 9

2.5. Removing the Bottom Cover ...................................................................................................................... 11

2.6. Bottom Panel Features ................................................................................................................................. 12

2.7. Installing the SIM-Card ................................................................................................................................ 12

2.8. Installing the Backup Battery ...................................................................................................................... 13

2.9. Connecting the Power Adapter ................................................................................................................. 14

2.10. Securing the Power Adapter Cube ............................................................................................................ 14

2.11. Telephone Connections .............................................................................................................................. 16

2.12. Adding a Peripheral Device ......................................................................................................................... 16

2.12.1 RF Signal Strength .................................................................................................................... 17

2.13. Erasing Peripherals and Resetting to Factory Defaults ......................................................................... 18

3. System Operation .......................................................................................................................................................... 19

3.1. Standby Status ................................................................................................................................................ 19

3.2. Emergency ...................................................................................................................................................... 19

3.3. Activity Timer ................................................................................................................................................ 20

3.4. Speakerphone ............................................................................................................................................... 20

3.5. Trouble Conditions ....................................................................................................................................... 21

3.6. Programming Parameters ........................................................................................................................... 21

3.7. Installer's Worksheet..................................................................................................................................... 22

Appendix A Terms, Abbreviations and Acronyms ........................................................................................... 23

Appendix B Technical Specifications .................................................................................................................. 31

Appendix C FCC Compliance ............................................................................................................................... 32

Appendix D End User License Agreement and Terms & Conditions .......................................................... 33

Appendix E Care@Home

™

System Terms of Use ............................................................................................ 36

Product Description

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Care@Home

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PERS Control Panel User Guide

1. Product Description

The Care@Home

™

PERS system is designed to provide on-demand emergency assistance in a safe and

discreet manner. The heart of this system is the Care@Home

™

PERS Control Panel (CP), which is an immediate

response, control device designed for personal emergency applications.

This manual describes the installation and operation of the Care@Home

™

PERS CP and should be given to the

homeowner.

The Care@Home

™

PERS CP is offered in two distinct versions:

n Wired communication via a telephone line – the PSTN version

The Communication channel between the CP and the Monitoring Station is via a standard telephone

network Public Switched Telephone Network (PSTN).

n Wireless communication via a cellular network – the Cellular version.

The Communication channel between the Control Panel and the Monitoring Station via a cellular

network

An emergency alarm may be triggered by pressing the large EMERGENCY button on the front of the Control

Panel (CP), or by pressing one of the wireless EMERGENCY button peripherals.

Following an emergency alarm:

n PSTN version

The emergency alarm initiates a 2-way verbal conversation with the Monitoring Station

representative to assess the event and provide the proper response.

After the conversation disconnects, the CP opens a programmable time slot enabling the Monitoring

Station to call back and get an immediate response.

n Cellular version

The CP opens a 10 minute time slot enabling the Monitoring Station representative to call and

receive an answer automatically to assess the event and provide the proper response.

After the conversation disconnects, the CP opens a programmable time slot enabling the Monitoring Station

to call back and receive an immediate response.

1.1. Features

The Care@Home

™

PERS Control Panel (CP) has the following features for ease of operation:

n The EMERGENCY and RESET buttons on the CP are molded with Braille characters for ease of

recognition by visually impaired users

Product Description

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PERS Control Panel User Guide

5

n A built-in high volume speaker plus a very sensitive microphone

n Support for both half and full duplex conversation modes.

n Visual indications (flashing lights), audible (beeps and sirens) and vocal (voice) announcements

generated by system alarms and statuses.

Within the premises, the CP can communicate with up to 64 wireless peripherals. Alarms triggered by these

peripherals, as well as status reports, are sent from the CP to the Monitoring Station according to the status of

the peripheral.

Certain environmental occurrences may trigger the alarms:

n Fire alarm - triggered by the smoke detector

n Extreme temperature alarm – triggered by any of the peripherals

n Open door or window alarm – triggered by the magnetic sensor

1.2. Monitoring Activities

Monitoring activity within the premises is possible by applying specific features:

n Activity Timer

Up to two (2) programmable activity-detection periods may be set for the Control Panel (CP) by the

monitoring station.

The detection-periods monitor activity within specific time slots during the day. This feature may be

enabled or disabled by the user.

When enabled; a blue LED ring lights up around the EMERGENCY button. If this function is disabled,

the blue LED ring remains off.

Fifteen (15) minutes prior to the end of the session, the CP beeps and displays a blinking blue LED

ring. To stop this warning and reset the activity timer, press the RESET button on the CP.

If during an activity period, you press the EMERGENCY button on the CP or on one of the

EMERGENCY button peripherals, it generates an alarm.

This action also resets the activity timer. But you should not use it for this purpose. Instead, use the

RESET button on the CP.

If no activity was detected during the session, the CP initiates an Inactivity Alarm, which is reported to

the Monitoring Station.

n Inactivity Timer

If no activity from the CP or any of the peripherals is detected within a pre-programmed period, the

CP generates an Inactivity Alarm, which is reported to the monitoring station.

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Care@Home

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PERS Control Panel User Guide

This is an additional layer of assurance, provided by the system, that monitors user activity within the

premises, utilizing its peripherals.

This feature is activated by the Monitoring Station and provides no visual or audible indications to the

monitored user.

The CP may also be configured to function as a speakerphone. When the telephone rings, the user

may press an EMERGENCY button, on the Control Panel or on one of the wireless peripherals, which

initiates a full-duplex conversation with the monitoring station.

Terminate the call by again pressing the EMERGENCY button.

n All the wireless peripherals are supervised. The peripherals send periodic reports to the CP showing

their status. The possible statuses are:

˜ Low battery

˜ Tamper

˜ Temperature

The portable EMERGENCY button is an exception since it may be configured as non-supervised.

n Trouble Conditions

The Control Panel may indicate trouble conditions by beeps and/or vocal announcements. Reports

are sent to the monitoring station.

The CP can route calls to up to 13 different telephone numbers or IP addresses. In addition, the CP can filter

the type of messages that should be delivered to each number.

This feature significantly enhances both the communication channels redundancy and message handling

efficiency.

The CP has a power adapter and a rechargeable backup battery to ensure 24 hours of uninterrupted

operation, in case of a power outage. The CP also monitors and reports if there are battery malfunctions

including low battery.

NOTE: An ON/OFF switch, at the bottom of the CP, enables the user to turn the device

off for storage or while away from home for long periods of time. This prevents battery

discharge and false alarms being sent to the monitoring station.

The Essence Control Panel (CP) device model identification number is ES6502HC.

Product Description

Care@Home

™

PERS Control Panel User Guide

7

Figure 1 – The Care@Home™ PERS System Overview

Operation Summary

8

Care@Home

™

PERS Control Panel User Guide

2. Operation Summary

The Care@Home

™

PERS Control Panel (CP) can communicate with up to 64 wireless alarm triggering

peripherals. The peripherals have the following functions.

n Emergency

n Safety

n Activity

2.1. Emergency

The emergency peripherals are panic buttons that come in two types,

n A portable version (ES700EP)

n A stationary version (ES700SPB)

The portable version is completely waterproof and may be carried as a pendant or strapped on the wrist.

To sound an alarm, press the EMERGENCY button on the CP or any of the emergency peripherals. The CP

sounds an alarm and sends a report to the monitoring station, initiating a 2-way verbal conversation with the

Monitoring Station representative.

NOTE: Activation of Emergency operations is allowed only 30 seconds following

establishment of a cellular connection to the CMS (verified by the Communication

indicator turning green) and pending registration of the CP by the CMS.

2.2. Safety

The Care@Home

™

PERS system can also sound an alarm that reports about specific safety conditions, such as

fire within the premises.

In case of fire, utilizing the Essence Smoke Detector (ES700SK2), the system can provide an early warning

when enough smoke is detected indicating the possibility of fire. The ES700SK2 features an internal siren

supporting independent smoke alarm operation.

NOTE: For compliance with the UL 985 and ULC-S545 standards, the ES700SK2 Smoke

Detector must be part of the Care@Home

™

PERS system.

Operation Summary

Care@Home

™

PERS Control Panel User Guide

9

2.3. Activity

The Care@Home

™

PERS Control Panel (CP) monitors the user activity within the premises, utilizing the motion

detector (ES700PIR) and the window/door magnetic sensor (ES700MGLS). It initiates alerts when no activity is

detected. To monitor activity use the Activity/ Inactivity Timer feature described in the section ?1.2,

Monitoring Activities.

In addition, utilizing the window/door magnetic sensor and a timer, the Control Panel can be configured to

monitor and alert upon doors/windows (usually – the front door) left open. However, the System has not

been evaluated for burglary protection.

All of the peripherals in the system support temperature measurements thus enabling system alerts upon

extreme temperatures within the premises.

2.4. Front Panel Features

Figure 2 – The Care@Home

™

PERS Front Panel

Emergency Button

n Press to initiate an emergency call

n Press during ring for speakerphone

n Press when using speakerphone to

disconnect

Power Indicator

Activity Timer and Pairing Indicator

(the ring around the EMERGENCY button)

Pairing Button

To add new peripheral

to the system

Microphone

Reset button

The RESET button has multiple functions:

n Resetting the Activity Timer

n Cancel an active alarm report in progress

n Clears reminders

n Stops Trouble Beeper

Trouble Indicator

Speaker

Communication Indicator

Operation Summary

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Care@Home

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PERS Control Panel User Guide

Type Symbol Display Meaning Type Symbol Display Meaning

Power

Green

ON

AC power

connected

Trouble

Red

ON

Control Panel or

peripherals

malfunction

Blinking

Battery

operation

Blinking

Supervisory lost

OFF No power

Communication

Green

ON

Communication

available

Activity

Timer or

pairing

Blue (ring)

ON Timer is ON

Blinking

Active

transmission

OFF Timer is OFF

Red

ON

No SIM-card for

cellular

communication

Blinking

Timer expires in

less than 15

minutes

Blinking GSM RSSI

Circular

run

Time-slot for

Pairing

Orange

ON

Active

conversation

Blinks

three

times

Pairing

succeeded

Reset

Orange

ON (for

three

Seconds)

Button pressed Emergency

Red

ON

Message

acknowledged

Blinking

Unacknowledged

pressed button

OFF Idle

Table 1 – The Care@Home

™

PERS Front Panel Indicators

Operation Summary

Care@Home

™

PERS Control Panel User Guide

11

2.5. Removing the Bottom Cover

To expose the Back Panel of the Control Panel, pull the tab while pressing from the inner part (power switch

cavity) and remove the Bottom Cover.

Figure 3 – Removing the Bottom Cover

Operation Summary

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Care@Home

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PERS Control Panel User Guide

2.6. Bottom Panel Features

Figure 4 – CP Back Panel Features

2.7. Installing the SIM-Card

Remove the bottom cover of the Control Panel (CP). The backup battery is exposed as well as the place to

install a SIM-card for CPs that use wireless. Insert the SIM-card, with its contacts face down, as illustrated in

Figure 5 below.

3.7V

DC

/1.4A/Hour

Backup Battery

Power Switch

Test Button and Mini-

USB connector (serial)

for Local Programming

5V

DC

/2A Plug-In

Power Adaptor

SIM-card and

Socket

Operation Summary

Care@Home

™

PERS Control Panel User Guide

13

NOTE: Refer to the graphic representation of the SIM-card engraved onto the plastic

bottom of the cavity, next to the socket, for accurate installation.

Figure 5 – Insertion of the SIM-card

2.8. Installing the Backup Battery

WARNING! The power switch must be turned OFF prior to the installation of the

Backup Battery and the Power Adapter

Once the bottom cover of the Control Panel (CP) is removed, the battery’s cavity is exposed to allow

installation of the Backup Battery, as follows:

Figure 6 – Insertion of the Battery

Operation Summary

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Care@Home

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PERS Control Panel User Guide

The battery’s contacts should point towards the center of the CP and face down as shown in Figure 6 above.

2.9. Connecting the Power Adapter

Following the installation of the Backup Battery, the Power Adapter connector should be plugged into the

Control Panel (CP) Power Socket as follows:

Figure 7 – Connecting the Power Adapter

2.10. Securing the Power Adapter Cube

WARNING! Power switch must be turned OFF prior to the installation of the Backup

Battery and the Power Adapter

Secure the cable

Operation Summary

Care@Home

™

PERS Control Panel User Guide

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Figure 8 – Securing the Power Adapter Cube

NOTE: The Bracket must be installed to maintain the UL Home Healthcare (UL 1637)

Listing. The Bracket may not be used for the ULC Canadian Residential Fire Alarm (UL

S545) Listing.

1. Turn the Power Switch ON

2. Return the bottom cover back to its place.

There is an option to secure it with a screw.

3. Install the Control Panel (CP) in its final location.

Once the power is switched ON, the CP goes into standby mode, as indicated by the Power Indicator turning

green and the Communication Indicator turning red.

If the CP was delivered pre-configured, the ring around the EMERGENCY button turns blue as well.

NOTE: When testing the system, test with the AC connected and then with the AC

disconnected. If there are restraints, remove the restraints during testing. Reconnect

the restraints when testing is completed.

Secure the bracket with a

screw for standard style

outlets

Power Adapter

Secure the bracket with a screw

for decorative style outlets

Operation Summary

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PERS Control Panel User Guide

2.11. Telephone Connections

NOTE: This chapter is only applicable for the PSTN model of the Control Panel.

Two (2) standard phone sockets (RJ-11) are provided on the rear panel of the PSTN model of the CP:

Figure 9 – The Telephone Sockets

To connect the telephone to the landline, perform the following procedure:

1. Connect a telephone set to the socket marked PHONE

2. Connect a telephone cable between the LINE socket and your home telephone outlet. The telephone

cable used must be a minimum of 26 AWG and a maximum of 1000m (3280 ft.) long.

Once the telephone cable is connected to a functional telephone outlet, the Communication Indicator color

should switch from red to green.

NOTE: In the Cellular model, these PSTN telephone sockets are covered by a plastic

hood.

2.12. Adding a Peripheral Device

Peripherals may be added to the system by activating the Pairing process, for each peripheral.

To add a peripheral device, perform the following procedure:

1. Press the Pairing Button on the right edge of the front of the Control Panel (CP) for five seconds. The CP

beeps and the ring (around the EMERGENCY Button) lights in blue with circular movement effect.

2. Holding the peripheral device, move about 50 cm (20 in) from the CP.

3. Power up the device by inserting the batteries. If it is a portable device, press the button to power the

device.

Operation Summary

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PERS Control Panel User Guide

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The pairing process can have the following results:

n If the pairing process is successful, the ring around the EMERGENCY button blinks blue three times

and the CP beeps.

n If the pairing process is not successful, the CP beeps and the ring around the EMERGENCY button

lights red for two seconds.

n If the peripheral device is already paired, the CP beeps and the ring alternates with a blue and red

light.

n If no additional peripheral devices can be integrated, as when the CP memory is full, the CP beeps

and the ring light red.

The CP returns to its previous operation mode automatically following the pairing process.

2.12.1 RF Signal Strength

The signal strength between the device and the Control Panel can be verified via the Care@Home

™

PERS CMS

application, version 5.4.xx and up.

An RF level of 80% and above is recommended.

An RF level lower than 50% is defined as 'Supervision Loss'. In this case, the peripheral device should be

installed in a better reception area.

The installer can verify each device's RF level via the Activity Sensors or Safety & SOS modules in the

Care@Home

™

PERS CMS application, according to the device type in question.

Figure 10 and Figure 11 below show the RF level of the devices configured in the Activity Sensors and Safety &

SOS modules respectively.

Figure 10 – PERS CMS Activity Sensors Module

Operation Summary

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Care@Home

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PERS Control Panel User Guide

Figure 11 – PERS CMS Safety & SOS Module

For more information about the Care@Home

™

PERS CMS application, see the Care@Home

™

PERS CMS User

Guide.

2.13. Erasing Peripherals and Resetting to Factory Defaults

To erase all peripherals from the Control Panel (CP) and reset the CP settings to factory defaults, press and

hold the Reset button (on the front panel) together with the Test button (under the bottom cover) for five

seconds.

All indicators flash and the CP beeps three times.

The CP automatically returns to its normal operation mode in accordance with the factory defaults once the

process finishes.

WARNING! All peripherals are erased from the CP memory after this process is

activated

System Operation

Care@Home

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PERS Control Panel User Guide

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3. System Operation

The Control Panel (CP) has the following features:

n Stand-by status - For information about this feature, see section 3.1 below.

n Emergency - For information about this feature, see section 3.2 below.

n Activity timer - For information about this feature, see section 3.3 on page 20.

n Speakerphone - For information about this feature, see section 3.4 on page 20.

n Trouble conditions - For information about this feature, see section 0 on page 21.

n Programming Parameters - For information about this feature, see section 3.6 on page 21.

n Installer’s Worksheet - For information about this feature, see section 3.7 on page 22.

The purpose of this chapter is to describe the features of the Control Panel (CP)

3.1. Standby Status

When the CP is in “stand-by” status, the CP lights appear as follows:

n The power Indicator lights are steady green.

n The communication Indicator lights are steady green.

n The activity timer Indicator (the ring around the EMERGENCY button) may be either ON or OFF.

3.2. Emergency

When there is an emergency situation, press the EMERGENCY button and hold for a short duration or press

the Emergency Button on either the portable panic button (EP) or the stationary panic button (SPB).

If the EMERGENCY button on the CP is pressed:

n The EMERGENCY button blinks red.

n The Communication Indicator blinks green.

n The CP siren sounds.

n An “emergency alarm” event report is generated and transmitted to the Monitoring Station.

To stop the siren, press the Reset button. The emergency alarm event report is cancelled.

System Operation

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Care@Home

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PERS Control Panel User Guide

3.3. Activity Timer

The Control Panel (CP) has a feature called the Activity Timer. The activity timer monitors activity daily during

pre-defined periods. The Activity Timer can be set for two (2) sessions per day, either locally or remotely by

the Monitoring Station.

If no activity is detected (timeout), the CP generates an “Inactivity” event report to the Monitoring Station.

The Activity Timer can be enabled or disabled by pressing the RESET button for five (5) seconds.

To reset the Activity Timer, press the RESET button or trigger any peripheral.

NOTE: The Activity Timer feature may be disabled locally or by the Monitoring Station.

The ring around the EMERGENCY button is the Activity Timer indicator.

n When the Activity Timer is enabled, the Activity Timer Indicator lights blue.

n When the Activity Timer is disabled, the indicator remains OFF.

n The Activity Timer Indicator blinks and sounds a short beep every ten seconds until 15 minutes before

the monitoring period ends.

3.4. Speakerphone

The Control Panel (CP) has a speakerphone used only for incoming calls. It does not function if the CP is

running on a backup battery.

NOTE: This feature may be disabled, locally or remotely, by the Monitoring Station.

Attempting to answer a call while on battery generates an Emergency Alarm.

Once the telephone rings, press any Emergency button (on the CP or on one of the Emergency peripherals)

to initiate a full-duplex conversation.

To terminate the call, press any Emergency button again (on the CP or on one of the Emergency peripherals)

In the case of an emergency, press the Emergency button again.

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Essence ESUG05008 User manual

Essence ESUG05008 User manual

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