4 Support, information and contact
4.1 Introduction
The ArKaos Stage Server is a professional media server which was designed and configured for
the sole purpose of running the ArKaos MediaMaster software with the best possible
performance and stability.
As such, it should always be manipulated and operated by trained professionals, which should
also be capable of using the Lighting Desk that will be used to control the Stage Server (if any).
Unless recommended by ArKaos or an ArKaos Reseller, no modification should be made to the
system and no additional software should be installed on the server because it may result in
making the system unstable.
4.2
Service and repairs
For service and repairs, remember that you are bound to the Warranty and Replacement Policy
that shipped with your server.
Service and repairs for your server should always be done by ArKaos or an ArKaos Reseller. In
any case, it is always recommended to first contact the ArKaos Reseller which you bought the
server from.
Our distributors and resellers are also at your service if you would like to request specific
information in your language, advice on compatible lighting desks, LED walls, projectors or any
other additional hardware solution, quotes for a particular configuration etc..
A complete list of distributors and resellers for VJ/DJ or Show/lighting products can be found on
our web site at:
http://www.arkaos.net/distributors.php
4.3
Software (MediaMaster) support
MediaMaster is the ArKaos software that is installed on your Stage server, you will find the
complete user guide – including the Fixtures DMX chart - in PDF in the software installation
folder.
If you need support with the MediaMaster software on your Stage Server, you can contact the
ArKaos Reseller which you bought the server from.
Yo u can also contact ArKaos directly by opening a trouble ticket in our online Support Centre at
the address below. This system allows our team to receive your support requests and follow up
the resolution of your problem as well as eventual future issues. Please note that our support
team answers your requests during office hours (CET) on week days.
http://support.arkaos.net/