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Product Correction Notice # 1891S
PCN Template Rev Date: 08 June 2012
© 2012 Avaya Inc. All Rights Reserved.
A
vaya
–
Proprietary & Confiden
t
ial.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners
.
Page 1 of 4
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
Product Correction Notice (PCN)
Issue Date:
Supplement Date:
3‐Oct‐2012
N/A
Archive Date: N/A
PCN Number: 1891S
SECTION 1 ‐ CUSTOMER NOTICE
Products
affected by this
PCN:
Avaya 2033 IP Conference Phones deployed on Avaya Communications Manager 1000, Avaya
Business Communications Manager 50/450, and Avaya Communications Server 2100.
Description:
3 October 2012
–
This PCN is being issued to document the availability of UNIStim 2310S96 software
for the Avaya 2033 IP Conference Phone.
Level of
Risk/Severity
Class 1=High
Class 2=Medium
Class 3=Low
Class 3
Is it required
that this PCN be
applied to my
system?
Avaya recommends that all customers upgrade both new and installed Avaya 2033 IP Conference
Phones to this version at their earliest convenience.
The risk if this
PCN
is not installed:
People using the 2033 IP Conference Phone may encounter issues that have been addressed with this
latest software.
Is this PCN for
US customers,
non‐US
customers, or
both?
Applies to Avaya customers globally.
Does applying
this PCN disrupt
my service
during
installation?
Yes. Each 2033 IP Conference Phone will be unavailable for use while it is downloading and installing
the new software. This is a process that usually takes about 5 minutes.
To minimize service disruption, applying the Software Upgrade should be a planned activity.
Product Correction Notice # 1891S
PCN Template Rev Date: 08 June 2012
© 2012 Avaya Inc. All Rights Reserved.
A
vaya
–
Proprietary & Confiden
t
ial.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners
.
Page 2 of 4
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
Installation of
this PCN
is required by:
Customer or Avaya Authorized Service Provider. This maintenance release is customer installable.
Release notes
and
workarounds
are located:
The Readme file for this software is available from the Avaya support portal at
http://support.avaya.com/css/P8/documents/100166827
.
What materials
are required to
implement this
PCN
(If PCN can be
customer
installed):
Implementing this PCN will require downloading the zip file containing the software from
support.avaya.com and either installing it in the same directory on the TFTP server used for previous
releases of 2033 IP Conference Phone software.
How do I order
this PCN
(If PCN can be
customer
installed):
This software is available for download from support.avaya.com.
Finding the
installation
instructions
(If PCN can be
customer
installed):
A zip file containing this release can be downloaded from support.avaya.com under Downloads for
“2033 IP Conference Phone”. Installation instructions can be found in the NTP associated with the
call server being deployed (CS 1000, BCM, CS 2100).
SECTION 1A – SOFTWARE SERVICE PACK INFORMATION
Note: Customers are required to backup their systems before applying the Service Pack.
How to verify
the installation
of the Service
Pack has been
successful:
To verify that the software is installed, use the Services ‐> Telephone Options ‐> Set Info menu on the
2033 IP Conference Phone to check the version of software.
What you
should do if the
Service Pack
installation
fails?
Download the files from support.avaya.com and try again. If it fails again, please contact your Avaya
Authorized Business Partner or Avaya Services directly.
How to remove
the Service Pack
Replace the software files with the previous versions that were used prior to this maintenance
release and reboot the 2033 IP Conference Phone.
Product Correction Notice # 1891S
PCN Template Rev Date: 08 June 2012
© 2012 Avaya Inc. All Rights Reserved.
A
vaya
–
Proprietary & Confiden
t
ial.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners
.
Page 3 of 4
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
if malfunction
of your system
occurs:
SECTION 1B – SECURITY INFORMATION
Are there any
security risks
involved?
None
Avaya Security
Vulnerability
Classification:
N/A
Mitigation: N/A
SECTION 1C – ENTITLEMENTS AND CONTACTS
Material
Coverage
Entitlements:
There is no incremental charge for the material in this PCN. The maintenance release is available on
support.avaya.com. The file is available during the warranty period or if a valid maintenance contract
is in force.
Avaya Customer
Service
Coverage
Entitlements:
Avaya is issuing this PCN as installable by the customer. If the customer requests Avaya to install this
PCN, it is considered a billable event as outlined in Section 4 (Software Updates and Product
Correction Notices) of the Avaya Service Agreement Supplement (Full Maintenance Coverage) unless
the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product
Correction Support offer.
Additionally, Avaya on‐site support is not included. If on‐site support is requested, Avaya will bill the
customer current Per Incident charges unless the customer has purchased an Avaya Services
enhanced offer such as the Avaya Services Product Correction Support offer.
Customers under the following Avaya coverage:
‐Full Coverage Service Contract*
‐On‐site Hardware Maintenance Contract*
Remote Installation Current Per Incident Rates Apply
Remote or
On‐site
Services Labor
Current Per Incident Rates Apply
• Service contracts that include both labor and parts support – 24x7, 8x5.
Customers under the following Avaya coverage:
‐Warranty
‐Software Support
‐Software Support Plus Upgrades
‐Remote Only
‐Parts Plus Remote
‐Remote Hardware Support
‐Remote Hardware Support w/ Advance Parts Replacement
Product Correction Notice # 1891S
PCN Template Rev Date: 08 June 2012
© 2012 Avaya Inc. All Rights Reserved.
A
vaya
–
Proprietary & Confiden
t
ial.
Use pursuant to the terms of signed agreements or Avaya
policy. All other trademarks are the property of their owners
.
Page 4 of 4
All trademarks identified by the ® or TM are
registered trademarks or trademarks,
respectively, of Avaya Inc.
Help‐Line
Assistance
Per Terms of Services Contract or coverage
Remote or
On‐site
Services Labor
Per Terms of Services Contract or coverage
Avaya Product Correction Notice Support Offer
The Avaya Product Correction Support Offer provides out‐of‐hours support for
remote and on‐site technician installable PCNs, and Avaya installation for all
Avaya issued PCNs that are classified as “Customer‐Installable”. Refer to the
PCN Offer or contact your Avaya Account Representative for complete details.
Avaya
Authorized
Partner
Service
Coverage
Entitlements:
Avaya Authorized Partner
Avaya Authorized Partners are responsible for the implementation of this
PCN on behalf of their customers.
Contact Avaya Support
Avaya Contacts:
For assistance
with this PCN
contact your
local or regional
Service group.
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