Lucent Technologies MERLIN LEGEND Reporter Specification

MERLIN LEGEND

®

Reporter

Installation and Use

Printed in USA Issue 1.0

January 1997

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing.

However, information is subject to change.

Disclaimer

Intellectual property related to this product (including trademarks) and registered to AT&T Corporation has been transferred

to Lucent Technologies Incorporated. Any references to AT&T within the text can now be interpreted as references to

Lucent Technologies.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other

than your company's employees, agents, subcontractors, or persons working on your company's behalf. Note that there

may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in sub-

stantial additional charges for your telecommunications services.

You and your System Manager are responsible for the security of your system, such as programming and configuring your

equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation, instruction, and

system administration documents provided for this product in order to fully understand the features that can introduce risk of

toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is

immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or

connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Trademarks

Carbon Copy is a trademark of Microcom Systems, Inc.

Hayes is a registered trademark of Hayes Microcomputer Products, Inc.

HiCom/9 is a trademark of Cherry Hill Software.

MARK-IV is a trademark of Equinox Systems, Inc.

Microsoft and MS-DOS are registered trademarks, Windows is a trademark of Microsoft Corporation.

MERLIN LEGEND is a registered trademark of Lucent Technologies.

RocketPort is a registered trademark of Comtrol Corporation.

This product incorporates portions of the Kermit file transfer protocol which was developed by the Columbia

University Center for Computing Activities.

Ordering Information

Call: Lucent Technologies Fulfillment Center

Voice 1 800 457-1235 International Voice 317 361-5353

Fax 1 800 457-1764 International Fax 317 361-5355

Write: Lucent Technologies Fulfillment Center

P.O. Box 4100

Crawfordsville, IN 47933

Order: Document No. 555-640-210, Issue 1, January 1997, Comcode 107910085

Support Telephone Number

In the continental U.S., Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent

Technologies Helpline at 1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when

installing, programming, or using your system. Consultation charges may apply. Outside the continental U.S., contact your

local Lucent Technologies authorized representative.

Lucent Technologies Fraud Intervention

If you suspect your are being victimized by toll fraud and you need technical support or assistance, call

BCS National Service Center at 1 800 628-2888.

Heritage Statement

Lucent Technologies

formed as a result of AT&T’s planned restructuringdesigns, builds, and delivers a wide range of

public and private networks, communications systems and software, consumer and business telephone systems, and

microelectronic components. The world-renowned Bell Laboratories is the research and development arm for the company.

Contents

iii

About This Guide vii

■ How to Use This Guide vii

■ Related Resources ix

■ Terminology ix

PART I — Standard System

1 About MERLIN LEGEND Reporter 1-1

■ The Basics 1-2

What Is a Call Record? 1-2

How MERLIN LEGEND Reporter Works for You 1-3

■ The Workplace 1-4

Menus and Dialog Boxes 1-4

On-line Help 1-5

MERLIN LEGEND Reporter Icons 1-6

Starting and Ending a Work Session 1-6

2 Installation 2-1

■ Checking the Equipment 2-2

■ Gathering Information 2-4

■ Installing the Software 2-4

Loading Remote Access Software 2-4

Loading MERLIN LEGEND Reporter Software 2-6

Setting Up MERLIN LEGEND Reporter 2-7

■ Establishing the SMDR Interface 2-12

■ Verifying Call Processing 2-14

■ Completing a Minimal Setup 2-15

■ What's Next 2-15

3 System Management 3-1

■ Your Daily, Weekly, and Monthly Tasks 3-2

■ Administration 3-3

Organization Table 3-3

Immediate Output 3-6

Alert / Alarm Numbers 3-7

Account Codes 3-8

Password 3-9

Contents

iv

PART I — Standard System (continued)

3 System Management (continued)

■ Configuration 3-10

Dialed Digit Processing 3-10

Call Types 3-12

Lines 3-13

Call Collection Interface 3-15

Immediate Output to Printer 3-17

Accounting Period 3-19

Users 3-20

■ Customization 3-21

Organization Levels 3-21

Location Table 3-22

Languages 3-23

4 Reports and Listings 4-1

■ Common Functions 4-2

Running a Report or Listing on Demand 4-3

Scheduling Reports 4-4

Output 4-6

Chart 4-8

■ Report-Specific Functions 4-9

Organization Reports 4-9

Selection Reports 4-11

Account Code Reports 4-12

Traffic Reports 4-13

■ Viewing Functions 4-15

Report Viewer 4-15

Message Log 4-16

Immediate Output 4-16

5 Utilities 5-1

■ Backup and Restore 5-2

■ Call Record Edit 5-3

■ Call Record Deletion 5-4

■ File Import/Export 5-5

■ Database File Maintenance 5-7

■ System Upgrades 5-8

■ Call Processing Status 5-8

Contents

v

PART II — Multi-site Configuration

6 MERLIN LEGEND Reporter at a Polled Site 6-1

■ Helping Central Site to Add This Site 6-1

■ Preparing This Site to Be Polled 6-2

Enable "Save Call Data for Sending" 6-2

Enable the Call Sender Interface 6-2

Add the Central Site as a "System User" 6-3

7 PSU at a Polled Site 7-1

■ Connecting the Unit 7-2

■ Configuring the Unit 7-3

■ Powering Up the Unit 7-4

■ Setting Up the Site 7-4

8 Central Site of a Multi-site Configuration 8-1

■ Overview 8-2

■ Setting Up the Central Site 8-3

■ Adding Polled Sites 8-4

■ Multi-site Functions 8-6

Site Selection 8-6

Call Collection Interfaces and Schedules 8-6

Reports 8-9

Call Processing Status 8-9

Part III — Appendices

A Worksheets A-1

■ System-wide Parameters A-2

■ Call Collection Interface A-4

■ Call Collection — Polling Schedule A-6

■ Telephone Lines & Facilities A-8

■ Organization — Levels 1 and 2 A-10

■ Organization — Level 2 and higher A-12

B Sample Reports B-1

Contents

vi

C Specifications C-1

■ Processor C-1

■ Serial Port Pinouts C-2

■ Modems C-2

■ Capacities C-3

■ Implementation Guidelines C-4

D Getting Assistance for Problems D-1

■ How to Report a Problem D-1

■ Using Remote Access D-2

■ Basic Troubleshooting D-3

E PC Serial Ports E-1

■ Background E-1

IRQ Mechanism E-2

Serial Ports Under Windows E-4

■ Workarounds and Solutions to the IRQ Conflict Probrem E-5

■ Selecting an Add-In Serial Port Card E-6

GL Glossary GL-1

IN Index IN-1

Issue 1 January 1997 vii

I. About This Guide

This guide explains how the MERLIN LEGEND

®

Reporter works and how it is used for

calling group or other cost center reporting operations. The guide is divided into three

parts, corresponding to standard system functions, those specific to a multi-site

configuration, and appendices with additional reference material.

Most system functions are documented in PART I, which is organized

into chapters that follow the order of the MERLIN LEGEND Reporter

menu system, preceded by an overview and installation. Information

specific to multi-site configurations is indicated by the “Multi-site” icon in

the margin:

How to Use This Guide

This guide is intended for installers and the system manager. It assumes some

familiarity with the Microsoft Windows

®

operating environment. Examples in this guide

show Windows 3.1 / Windows for Workgroups 3.11 desktop, menus, and dialog boxes. If

you have Windows 95, these items may look slightly different. In the samples below, the

Windows 95 version is first.

Windows 95

About this Guide

viii Issue 1 January 1997

Installers should read the following material:

■ Chapter 2, Installation, provides instructions to load the application, set it up, and

verify call processing; its companion Appendix A, Worksheets, provides blank

worksheets to collect the information required at this time.

■ Chapter 6, MERLIN LEGEND Reporter at a Polled Site, provides additional

installation instructions to enable sending SMDR data to a Central Site.

■ Chapter 7, PSU at a Polled Site, provides detailed instructions to install a

Pollable Storage Unit at a remote site.

■ Chapter 8, Central Site of a Multi-site Configuration, provides additional

installation instructions in a multi-site configuration, as well as instructions to add

polled sites.

System managers should read the following material:

■ Chapter 1, About MERLIN LEGEND Reporter, provides an overview of the

system and simple explanations of logging in and using system menus and

dialog boxes.

■ Chapter 3, System Management, describes the functions used to set up and

update the information that keeps your system running smoothly.

■ Chapter 4, Reports and Listings, describes all report-generating and viewing

functions; its companion Appendix B, Sample Reports, shows report printouts.

■ Chapter 5, Utilities, describes the functions used in maintaining the system files,

as well as backup operations.

■ Appendix C, Specifications, provides technical information about the system

requirements and capacities.

■ Appendix D, Getting Assistance for Problems, describes basic troubleshooting

and, if necessary, how to obtain help.

■ Appendix E, PC Serial Ports, provides detailed information about PC serial ports,

as well as how to resolve IRQ conflict problems.

About This Guide

Issue 1 January 1997 ix

Related Resources

The documents listed below are part of the MERLIN LEGEND Communications System,

Release 3.1 and 4.0 documentation set. Within the continental United States, these

documents can be ordered from the Lucent Technologies Fulfillment Center by calling

1 800 457-1235.

MERLIN LEGEND Communications System, Release 3.1 and Release 4.0 DocumentationSet

Document Title

System Documents

555-025-600 BSC Products Security Handbook

555-640-118 System Manager’s Guide

555-640-110 Feature Reference

555-640-116 Pocket Reference

555-640-111 System Programming

555-640-112 System Planning

555-640-113 System Planning Forms

555-640-105 Data and Video Reference

555-640-200 Release 4.0 to Releases 4.1 and 4.2 Upgrade Notes

Telephone User Support

555-640-122

MLX-10D , MLX-10DP , MLX-16DP , MLX-28D , and

MLX-20L Display Telephones User’s Guide

555-640-150 MLX-10D Display Telephone Tray Cards (5 cards)

555-640-152 MLX-28D and MLX-20L Telephone Tray Cards (5 cards)

555-640-124 MLX Non-Display Telephones User’s Guide

555-640-151

MXL-10 Non-Display Telephone Tray Cards (6 cards)

555-640-120 Analog Multiline Telephone User’s Guide

555-640-126 Single-Line Telephone User’s Guide

555-640-138 MDC 9000 and MDW 9000 Telephones User’s Guide

System Operator Support

555-640-134 MLX Direct-Line Console Operator’s Guide

555-640-132 Analog Direct-Line Console Operator’s Guide

555-640-136 MLX Queued Call Console Operator’s Guide

Miscellaneous User Support

555-640-130 Calling Group Supervisor’s Guide

Documentation for Qualified Technicians

555-640-140 Installation, Programming, and Maintenance (IP&M) Binder

About this Guide

x Issue 1 January 1997

Terminology

In the context of this guide, we use the following terms:

■ Telephone system — refers to the MERLIN LEGEND Communications System,

Release 4.1 or later.

■ Multi-site configuration — refers to the configuration of a Model 5,000, Model 10,000,

or Model 20,000 MERLIN LEGEND Reporter that allows the site where it is installed

(the “Central Site”) to connect with and report on up to 25, 50 or 100 sources of call

records respectively (“polled” sites).

The term “multi-site configuration” also refers to the collection of all sites' databases

and their relationships to the Central Site. Thus, when we document in PART II -

Multi-site Configuration a “MERLIN LEGEND Reporter (or a PSU) at a Polled Site,”

we refer to a site where a Model 50 or Model 200 MERLIN LEGEND Reporter (or a

PSU) is installed and configured to send its SMDR call records to the Central Site

when requested by a Central Site poll.

■ Cost Center  is the default name for Level 2 of your organization. If you are using

MERLIN LEGEND Reporter for calling groups, you can change the name to Calling

Groups or any other name you coose. The default name Cost Center will be used

throughout this guide.

FEEDBACK FORM

Product: MERLIN LEGEND® Reporter

Document: Installation and Use, Issue 1

Note to readers:

We welcome your feedback on this book and the MERLIN LEGEND Reporter product. Your

suggestions will help us improve the quality of our reference materials and products. Thank you for

taking the time to give us your comments.

Installation and Use (when commenting on specific items, please give page numbers):

Other comments:

—Please use other side if necessary—

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FAX: (908) 953-6912

Please be advised that Lucent Technologies reserves the right to use your suggestions without any obligation to compensate you for those

suggestions.

Issue 1 January 1997 1-1

1 About MERLIN LEGEND



Reporter

1

MERLIN LEGEND Reporter is a new Windows tool designed to work with your telephone

system to help you manage telephone facilities and track their effectiveness in your

business.

Why telephone and calling group management? Simple. Telephones and calling groups

are a major asset in handling customers, as well as a source of revenue for service-

oriented companies. Here are some ways MERLIN LEGEND Reporter can help.

Monitoring usage of telephone facilities (When are our phone lines busiest?

What is the average waiting time for callers? Can we do better? ...do we

add/subtract phone lines? ...change our staffing patterns?)

Traffic reports let you understand availability problems throughout peak calling

hours and help you determine if you have a staffing problem or not enough

telephone lines.

Responding to customer calls (Did the customer hang up before anybody

answered? Who called? Is this a frequent occurrence?)

Your “Caller ID” service pays off: MERLIN LEGEND Reporter can print out

these numbers immediately so your staff can call back as soon as they become

free.

Correcting misuse/abuse of facilities (Are we using our telephones to the

fullest? Do we have a problem with unauthorized use of services?)

Too many calls using the wrong local / long distance facilities or clogging these

lines are due to a misunderstanding on the part of the users or because pooled

and/or restricted access lines in your telephone system are not set correctly.

Reports on your calling patterns — including the use of account codes for limited

access facilities — give you information to address these issues.

About MERLIN LEGEND Reporter

1-2 Issue 1 January 1997

MERLIN LEGEND Reporter can help you answer these and similar questions for

MERLIN LEGEND calling groups or any type of cost center you identify. Doing so is not

difficult; the next few pages introduce some concepts concerning telecommunications

management and briefly describe how the system works. We recommend that you

become familiar with these topics to derive the most benefit from MERLIN LEGEND

Reporter.

The Basics

Telephone management refers to the procedure of collecting call records from your

telephone system, processing them, and then producing meaningful reports. Here is how

it works:

As you complete a phone

call, your telephone system

prepares a call record which

is collected by MERLIN

LEGEND Reporter.

The call record is processed

according to the various

databases as defined by the

system manager and then it

is stored on the hard disk.

At report time, call records

are sorted by user's criteria

and then printed.

What Is a Call Record?

At the completion of every incoming or outgoing call, your telephone system can create

an electronic record of its occurrence and output it to its SMDR (for “Station Message

Detail Recording”) port.

This record “details” information such as date, time and duration of the call, talk-time

(incoming calls to calling groups only), digits dialed (may include account code if used),

and the extension and line used. In the case of incoming calls, the calling number may

appear if it is a line with Caller ID service and the originating telephone company

provided this information.

The talk-time value is 00:00:00 for incoming calls to the following:

extensions other than a calling group programmed as an Auto Login or Auto

Logout group type

a calling group assigned as an Integrated VMI group type and used when a

voice messaging system (for example, MERLIN LEGEND MAIL



) is

connected to the system

a calling group assigned a a Generic VMI group type and used when a voice

messaging system is connected to the system

1

2

3

1

2

3

MERLIN LEGEND

Reporter

Telephone

system

About MERLIN LEGEND Reporter

Issue 1 January 1997 1-3

a call answered by an eligible Calling Group overflow receiver that is

administered as the Listed Directory Number (the extension for the Queued

Call Console (QCC) queue

MERLIN LEGEND Reporter links each field in the call record to functions which sort the

call, process it, adjust running sub-totals (“summary buckets”), and finally stores or

discards it.

The figure below illustrates a breakdown of the information in an outgoing (Dir. = C) and

two incoming (Dir. = I) call records:

Dir. Date/Time Number Dialed Duration Line Ext. Acct.Code Talk-time

C

10/17/95 11:34 1716381600 00:07:28 01 32 1111

I 10/17/95 12:04 7163836880 00:05:20 12 15 00:05:12

I 10/17/95 12:30 IN 00:03:14 12 15 00:03:10

How MERLIN LEGEND Reporter Works for You

The following list highlights major features in the MERLIN LEGEND Reporter system:

Call Collection MERLIN LEGEND Reporter collects call records from a telephone

system...

directly from the telephone system SMDR port

by file transfer (another application collects SMDR and then

provides the file to MERLIN LEGEND Reporter)

from a Pollable Storage Unit (PSU). The PSU itself connects to

the telephone system; a direct line or a modem connects the

PSU to the MERLIN LEGEND Reporter.

Call Processing Call record details are processed and stored on the PC hard drive,

under the current accounting period database. If the following features

are enabled, they are executed automatically prior to storing a call:

Immediate printouts of certain calls (for example, calls with

Caller ID information that were abandoned by the caller)

Dialed number privacy (all or part of the phone numbers called

by selected extensions are masked — for example, for an

executive on a private line)

Reports The system provides an extensive library of reports suitable for tele-

communications facilities management. Reports can be scheduled to

run automatically at user-defined intervals or generated on demand:

Organization Reports

Organization

table

Account Code

table

Line / Facility

table

Call Record

database

About MERLIN LEGEND Reporter

1-4 Issue 1 January 1997

Account Code Reports

Selection Reports

Traffic Reports

Archives Data from the last accounting period is kept as an “archive.” This may

be backed up to floppy diskettes for safe-keeping and, if needed,

restored to the PC to print reports from that period.

Remote Access Optionally, MERLIN LEGEND Reporter users can install Remote

Access software and a modem to receive remote assistance from the

hotline.

Multi-site MERLIN LEGEND Reporter can also work to collect data from multiple

Configuration MERLIN LEGEND ststems. One site — the Central Site — serves as

the processing center, receiving SMDR from multiple sites for inclusion

in reports. Each site collects SMDR from its own telephone system via

PC file transfer, PSU, or another MERLIN LEGEND Reporter. The

Central Site then privately arranges for the PC file to be sent or uses

MERLIN LEGEND Reporter to schedule “polls” from a PSU or a

MERLIN LEGEND Reporter at the remote site.

Information specific to multi-site configurations is indicated by the icon

in the margin of the text.

About MERLIN LEGEND Reporter

Issue 1 January 1997 1-5

The Workplace

MERLIN LEGEND Reporter works with all basic elements in Windows — icons, menus,

and dialog boxes. Setup automatically creates the main menu and icons for various

tasks.

Menus and Dialog Boxes

The main menu displays the titles of pull-down menus. All operations are initiated here,

through a system of sub-menus like the one shown below.

An ellipsis (...) next to an

option leads to a dialog box

— for example:

A triangle (

)

leads to a

“cascading” sub-menu.

Dimmed options are not

accessible to you.

Dialog boxes are used to provide instructions to complete a task. To do so, you provide

all requested information in the list boxes , text boxes , or check boxes and

then use a command button to carry out the operation.

2

3

1

4

1

2

3

2

4

About MERLIN LEGEND Reporter

1-6 Issue 1 January 1997

You may work with a mouse and keyboard. This document shows examples using the

mouse.

Quick Reference*

Using the mouse

Using the keyboard

Open a menu or

dialog box

Click on the option's name. Press Alt and do either (1) or (2):

(1) move to the option's name with the arrow keys

and press Enter.

(2) type the underlined letter in the name — for

example, type R for Reports.

Close a menu Click elsewhere. Press Esc (this also closes a dialog box).

Move to or select a

box or a button in a

dialog box

Click on the item of

interest.

Move with Tab (forward) or Shift+Tab (backward)

and/or press and hold Alt while typing the under-

lined letter in the item’s name — for example, type

E for the Edit button.

Select from a list in a

dialog box

Click on the

arrow to

open the box, then click on

the item of interest.

Press the up and down arrow keys.

* See your Windows manuals for further details on these elements.

On-line Help

Help is available in one of two ways:

(1) From the main menu, select Help, then I

ndex

to open the main Help Contents for MERLIN

LEGEND Reporter:

Like any Windows "help," you click on

specially marked topics to “jump” to that topic.

To learn how to use Help, press F1 or select

Help from the Windows Help menu.

(2) From a dialog box, press the F1 key for

specific instructions to complete it:

Again, you click on specially marked topics, to

“jump” to...

(a) an explanation of the term

(b) or to a related topic

About MERLIN LEGEND Reporter

Issue 1 January 1997 1-7

MERLIN LEGEND Reporter Icons

After installing MERLIN LEGEND Reporter, you will see icons on your Windows' Desktop

(if using Windows 3.1), or on the task bar buttons (using Windows 95). The following

icons are used to open or use a feature:

MERLIN LEGEND Reporter. Icon to reopen the main menu after it has been

reduced.

Immediate Output. Icon to open the Immediate Output file. This function is also

accessible as an option under the Listings menu.

or

Message Log. Normal or message alert icons to open the Message Log

file. This function is also accessible under the Listings menu.

Report Viewer. Icon to reopen a report “window” after it had been reduced.

This function is accessible as an option under the Reports menu.

The following icons represent system tasks. They have been designed for access by

service personnel:

or or

Protocol. Icon for the task that manages call record trans-

missions from a site. Opens a diagnostic window to monitor

actual transmissions.

Format. Icon for the task that interprets call records as they are sent from a

site's telephone system. Opens a diagnostic window to monitor that task.

Call Collection Scheduler. Icon for the task that manages the timetable for call

record collection in the background. Not accessible by users.

Starting and Ending a Work Session

Once the system manager has configured MERLIN LEGEND Reporter for “users,” a

work session should start by “logging in” and end by “logging out.” This preserves

system security, in that only those allowed to run reports or delete or change data can do

so.

1. To start a session, select the “Login!” entry from the “startup” menu:

a. Type your User ID, tab to the next entry

and type your Password (asterisks

mask your entries), then click OK.

b. When the full MERLIN LEGEND

Reporter menu appears, open the

function desired.

2. To end a session when your work is done, select “Logout!” from the main menu:

The full MERLIN LEGEND Reporter menu is replaced by the “startup” menu.

Issue 1 January 1997 2-1

2 Installation

2

This chapter contains instructions to install MERLIN LEGEND Reporter and verify call

processing. It includes a summary of custom setup procedures, with references to the

appropriate detailed explanations in this manual.

The chapter is organized into installation tasks, as follows:

Checking the Equipment. This involves taking an inventory of the requirements

for a successful installation. This section is formatted as an “installation log” so

you can check off items and jot down important system information.

Gathering Information. This involves completing the worksheets used to collect

information required at installation.

Installing the Software. This involves loading the software package and setting

up MERLIN LEGEND Reporter with worksheet information.

Establishing the SMDR Interface. This involves checking SMDR programming at

the telephone system and connecting it to the PC.

Verifying Call Processing. This involves checking that calls are received and

processed correctly.

Completing a Minimal Setup. This involves finalizing the setup of any incomplete

databases and starting call processing.

What’s Next. This involves reviewing a list of MERLIN LEGEND Reporter

features you may wish to implement at this time.

Examples show Windows 3.1 and Windows for Workgroups 3.11 dialog boxes.

Installation

2-2 Issue 1 January 1997

Checking the Equipment

Verify that the following equipment is in place and properly set up, as documented in its

installation manuals (see the Required Configuration table for equipment specifications).

Single-site Multi-site

Processor

• 486 class / 25 MHz speed

• 8 Mb RAM

• 486 class / 66 MHz speed

• 8 Mb RAM

Storage

(1)

• 5 Mb for the application software

• 80 Mb for data (25,000 call records)

• 5 Mb for the application software

• 200 Mb for data (62,500 call records)

Serial Ports

(2)

and Modems

See Serial Port

Pinouts and

Modems in

appendix C.

• A COM port available

(3)

for SMDR

input at all times

• An additional COM port available

(3)

during Remote Access

• A 9600-baud (or faster) modem for

Remote Access

(4)

• A COM port available

(3)

for SMDR input at

all times

• A 1200-baud (or faster) modem for

SMDR input

• An additional COM port available

(3)

during

Remote Access

• A 9600-baud (or faster) modem for

Remote Access

(4)

Devices

Bus, PS/2, or serial mouse (a serial mouse may cause IRQ conflicts. See

Appendix E for information on IRQ conflicts and solutions), VGA color monitor,

parallel printer

(5)

(must support graphics and 10-17 characters/inch)

Software

Windows 3.1 or Windows for Workgroups 3.11 or Windows 95 (if PC is on a

LAN, MERLIN LEGEND Reporter will require special installation.)

Graphics

Monitor

Parallel

Printer

Mouse

Remote

Access

Modem

MERLIN

LEGEND

Keyboard

Required

Configuration

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