Digital Watchdog DWC-MV84WiAC6, DWC-MV84WiAC1, DWC-MV84WiAC2 User manual

User’s Manual

Ver. 03/20

Before installing and using the camera, please read this manual carefully.

Be sure to keep it handy for future reference.

MEGApix

®

CaaS

TM

4MP

Vandal dome IP camera

DWC-MV84WiAC6 - 64GB storage

DWC-MV84WiAC1 - 128GB storage

DWC-MV84WiAC2 - 256GB storage

Safety Information

This symbol indicates that dangerous voltage

consisting a risk of electric shock is present within

this unit.

Warning Precaution

This exclamation point symbol is intended to alert the

user to the presence of important operating and

maintenance (servicing) instructions in the literature

accompanying the appliance.

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER SERVICEABLE

PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION

:

CAUTION

RISK OF ELECTRIC SHOCK.

DO NOT OPEN.

To prevent damage which may result in fire or electric shoc

hazard, do not expose this appliance to rain or moisture.

WARNING

Be sure to use only the standard adapter that is specified i

the specification sheet. Using any other adapter could caus

fire, electrical shock, or damage to the product

Incorrectly connecting the power supply or replacing battery

may cause explosion, fire, electric shock, or damage to th

product.

Do not connect multiple cameras to a single adapter.

Exceeding the capacity may cause excessive heat generation

or fire

Securely plug the power cord into the power receptacle.

Insecure connection may cause fire

When installing the camera, fasten it securely and firmly

A falling camera may cause personal injury.

Do not place conductive objects (e.g. screw drivers, coins,

metal items, etc.) or containers filled with water on top o

the camera. Doing so may cause personal injury due to fire

electric shock, or falling objects.

Do not install the unit in humid, dusty, or sooty locations.

Doing so may cause fire or electric shock

If any unusual smells or smoke come from the unit, stop

using the product. Immediately disconnect the power sorce

and contact the service center. Continued use in such a

condition may cause fire or electric shock

If this product fails to operate normally, contact the nearest

service center. Never disassemble or modify this product in

any way.

When cleaning, do not spray water directly onto parts of the

product. Doing so may cause fire or electric shock

WARNING

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Precaution

Operating

• Before using, make sure power supply and all other parts are

properly connected.

• While operating, if any abnormal condition or malfunction

is observed, stop using the camera immediately and contact

your dealer.

Handling

• Do not disassemble or tamper with parts inside the camera.

• Do not drop the camera or subject it to shock or vibration as

this can damage the camera.

• Clean the clear dome cover with extra care. Scratches and

dust can ruin the quality of the camera image.

Installation and Storage

• Do not install the camera in areas of extreme temperature,

exceeding the allowed range.

• Avoid installing in humid or dusty environments.

• Avoid installing in places where radiation is present.

• Avoid installing in places where there are strong magnetic

fields and electric signals.

• A

void installing in places where the camera would be subject

to strong vibrations.

• Never expose the camera to rain or water.

Important Safety Instructions

Disposal of Old Appliances

1. When this crossed-out wheel bin symbol is attached to a product it means the product is covered by the

European Directive 2002/96/EC.

2. All electrical and electronic products should be disposed of separately form the municipal waste stream

stream in accordance to laws designated by the government or the local authorities.

3. The correct disposal of your old appliance will help prevent potential negative consequences for the

environment and human health.

4. For more detailed information about disposal of your old appliance, please contact your city office,

waste disposal service or the shop where you purchased the product.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause

harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user

will be required to correct the interferenece at his own expense.

1. Read these instructions. - All safety and operating instructions should be read before installation or operation.

2. Keep these instructions. - The safety, operating and use instructions should be retained for future reference.

3. Heed all warnings. - All warnings on the product and in the operating instructions should be adhered to.

4. Follow all instructions. - All operating and use instructions should be followed.

5. Do not use this device near water. - For example: near a bath tub, wash bowl, kitchen sink, laundry tub, in a wet

basement; near a swimming pool; etc.

6. Clean only with dry cloth. - Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners.

7. Do not

block any ventilation openings. Install in accordance with the manufacturer’s instructions. - Slots and

openings in the cabinet are provided for ventilation, to ensure reliable operation of the product, and to protect it

from over-heating. The openings should never be blocked by placing the product on bed, sofa, rug or other similar

surfaces. This product should not be placed in a built-in installation such as a bookcase or rack unless proper

ventilation is provided and the manufacturer’s instructions have been adhere to.

8. Do not install near any heat sources such as radiators, heat registers, or other apparatus (including amplifiers)

that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with

one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade

or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an

electrician for replacement.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and

the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Use only with cart, stand, tripod, bracket, or table specified by the manufacturer,

or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus

combination to avoid injury from tip-over.

13. Unplug the apparatus during lightning storms or when unused for long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged

in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been

dropped.

Table of Contents

Introduction

Product & Accessories......................................................................................................................................................................5

Parts Name...........................................................................................................................................................................................6

Installation

Factory Reset......................................................................................................................................................................................7

Installation......................................................................................................................................................................................8-11

Cabling................................................................................................................................................................................................12

SD Memory Card..............................................................................................................................................................................13

Network Setup

DW IP Finder......................................................................................................................................................................................14

Network Connection ......................................................................................................................................................................15

DDNS Registration..........................................................................................................................................................................16

Network Environments...........................................................................................................................................................17-19

Port Forwarding...............................................................................................................................................................................20

Starting the IP Camera...................................................................................................................................................................21

Web Viewer

GUI Overview....................................................................................................................................................................................22

Camera Settings

Setup > Video & Audio Setup > Video Configuration.................................................................................................23-26

Setup > Video & Audio > OSD Configuration.......................................................................................................................27

Setup > Video & Audio > Region of Interest Configuration ...........................................................................................28

Setup > Video & Audio > Privacy Mask Configuration......................................................................................................29

Setup > Camera > Camera Image adjustment and Enhancement.........................................................................30-35

Setup > Network Settings......................................................................................................................................................37-46

Setup > Trigger Action............................................................................................................................................................47-49

Setup > Security........................................................................................................................................................................59-63

Setup > System > Firmware Update..................................................................................................................................65-66

Setup > System > Date & Time...................................................................................................................................................67

Setup > System > User Management......................................................................................................................................68

Setup > System > System Log....................................................................................................................................................69

Setup > System > System Information....................................................................................................................................64

Setup > System > Factory Reset................................................................................................................................................70

Setup > System > Restart.............................................................................................................................................................71

Appendix...............................................................................................................................................72-73

FAQs............................................................................................................................................................74

Dimensions.................................................................................................................................................75

Warranty.....................................................................................................................................................76

Limits & Exclusions.....................................................................................................................................77

Setup > Events Setup...............................................................................................................................................................50-53

Disassembling the Camera............................................................................................................................................................7

Setup > Camera > Video Enhancement..................................................................................................................................36

Setup > Edge Setup..................................................................................................................................................................54-58

Product & Accessories

Introduction -

Screw &

Plastic Anchor-3pcs

Camera Cables

Template Sheet

for Installing by Bolt & Nut

Mount Plate

Template Sheet

for Installing by Plate

Mount Bolt & Nut

Torx Wrench

Waterproof cap & Gasket

Moisture absorber

& Absorber Guide

Quick Manual &

Download Guide

Note : Micro SD Card is built-in in this camera.

Test Monitor Cable

6

Part Name

Introduction -

Dome Cover

Mount Plate

Plate Hook

Lens

Waterproof cap

Bottom Case

SD Card Slot

Bezel

Reset Button

Tilt Stopper Screw

Gimbal

DC Power Jack

RJ-45 Connector

Test Monitor Cable Connector

6

Disassemble the camera

Installation -

Reset to the Factory Default

Press the reset button for 5 seconds to return the setup

to the factory default.

Warning:

If you press the ‘Reset’ buon, you will lose all seng

data. If needed, please, make a note for further installation.

Reset Buon

Protecon

Film

2

1

Screw hole cap

3

Before installing your camera, you have to read the following cauons.

1. You have to check whether the locaon can bear ﬁve mes of the weight of your camera.

2. Don’t let the cable to be caught in improper place or the electric line cover to be damaged. Otherwise

it may cause a breakdown or ﬁre.

3. When installing your camera, don’t allow any person to approach the installaon site. If you have any

valuable things under the place, move them away.

Detach the dome cover by torx wrench provided from

boom case before installaon the camera.

1

Before install the camera, remove the Protecon Film.

2

Remove the screw hole cap according to the installaon.

When using Mount plate, mount bolt / nut do not need

to be removed when using.

3

7

Install a

Installa

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a

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1

2

3

4

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5

6



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Warning:





TM

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2

3

4

Install aUMnPlate

Installa

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1

2

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

7

a

b

c

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

5

6



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3

4

Warning:





TM



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

Installation -

Installation Using Mount Bolt & Nut

Template Sheet

1

Disassemble the camera. See the section ‘Installation -

Disassemble the camera’ for details.

Using the template sheet, make the cabling holes on

the ceiling panel.

Insert the 2 mount bolts into bottom case of camera.

3

2

10

Installa

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5

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4

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6

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6

Warning:

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

TM

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Cabling

Installation -

Power

Two Options

Use a PoE-enabled switch to connect data and power through a single cable and begin viewing and recording images instantly.

A non-PoE switch will require an adaptor for power transmission.

Ethernet cableEthernet cable

2. Using a Non-PoE Switch

If a PoE-enabled switch is not used, use a power adaptor

for power transmission and non-PoE switch for data

transmission.

Follow the illustrations below to connect the camera

without a PoE-enabled Switch.

1. Using a PoE-Enabled Switch

The Camera is PoE-compliant, allowing transmission of

power and data via a single Ethernet cable.

power, record, or control the camera. Follow the illustration

below to connect the camera to a PoE-enabled switch using

an Ethernet cable.

12

SD Memory Card

Installation -

Micro

The memory card is an external data storage device

that has been developed to oﬀer an en�rely new way

to record and share video, audio, and text data using

digital devices.

Warning :

Do not remove the built-in micro SD card which has

been qualiﬁed CAAS TM purpose. Make sure check the

built-in micro SD card at the system before installa�on.

(Other Micro SD cards may not work properly.)

DWC-MV84WiAC6

DWC-MV84WiAC1

64GB based model

128GB based model

DWC-MV84WiAC2 256GB based model

6 To save the changes made to the camera's settings, input

ID and PW of the camera for authentication.

7 If the camera needs to be rebooted after the settings were

changed, press the 'Reboot' button. The camera will power

cycle and will appear back in the search results once the

reboot is complete.

8 Click 'Save' to save changed values.

9 To update the camera's firmware from the DW IP Finder

TM

,

click on the firmware tab, upload the firmware file and

select the camera to update. You can update multiple

cameras at the same time.

Go to : http://www.digital-watchdog.com and search for

‘IP Finder’ on the quick search bar at the top of the page.

2

The latest IP Finder software will appear in the search

results. Click on the link to download the file to your

computer.

3

The software will scan your network for all supported

cameras and display the results in the tabel. Allow up to

5 seconds for the IP Installer to find the camera on the

network.

4

You can press the ‘Refresh List’ to search the network

again, or filter the search results by entering a value in

the filter box.

5

Check the box next to ‘Display Camera Thumbnail’ to view

a JPEG image of the camera’s view next to the camera

name on supported models.

Network setup -

DW IP Finder

TM

i

The default network type of camera is DHCP mode.

i

If you have a DHCP server, it will automatically set the

Camera IP.

i

Contact your network administrator for more

information.

Thumbnail view

Select network to scan

Filter device type to scan

Scan devices

Show/hide

thumbnail view

Refresh thumbnail view

Bulk IP assignment

Firmware upgrade

Firmware version

Camera's uptime

Open device

configuration

settings

Device's

information

i

Default ID / PW : admin / admin

i For security purposes, it is highly recommended to

change your password after initial setup.

16

1

Network Setup -

Quick Start of Network Connection

Please follow the steps below to complete

the initial setup of the network function.

1. Connect the IP Camera and PC to the conﬁgured network.

2. Open the IP Installer on a PC, then search for the IP camera.

3. If multiple numbers of camera are connected it should be

distinguished by the mac address of the Camera.

4. Click the Camera IP, and connect to the WEB PAGE.

11. Access your IP Camera via the Internet :

If you use a static IP address assigned by your ISP

1) Open Internet Explorer.

2) Type the IP of the IP Camera.

3) If you use a router, type the routers’ static IP and the web port

number of the IP Camera.

If you have a dynamic address provided by your ISP

1) Open Internet Explorer and visit the DDNS website.

2) Register the IP Camera.

3) Reboot the IP Camera.

4) Give the DDNS server 10 minutes to locate your IP Camera’s

IP information.

5) Click the refresh button in the Internet Explore.

6) After your camera is connected, select your camera.

5. Default ID/Password to access IP Camera are both the

word: admin.

6. Familiarize yourself with the Viewer Interface Screen.

7. please install VLC to display live video.

8. The IP setting can be set to ‘STATIC’ at IP Installer or web

viewer followed by Setup -> Network -> Network Settings

9. If the IP Camera is connected to a network which utilizes a

router, you must have Port Forwarding conﬁgured on your

personal router to forward all ports to the IP address you

have assigned the IP Camera.

10. After conﬁguring Port Forwarding on your router

(if necessary), you may access your IP Camera on your local

network by opening Internet Explorer and specifying the IP

address and Web Port that you have assigned to the IP

Camera.

Please do not power on the IP Camera until instructed.

Temporarily disable any proxy servers conﬁgured in internet

Explorer.

If connecting the IP Camera directly to a modem, power down

and reset the modem. Leave the modem powered down until

conﬁgurations are ﬁnalized with the IP Camera and the IP Camera

has been correctly connected to the modem.

If you have a DHCP server, it will automatically set the Camera IP.

If you do not have a DHCP server, Camera IP is set to 192.168.1.80

after one minute. In this case, PC IP must be changed to the IP to

be able to access the 192.168.1.80.

Example: http://192.168.0.200:8888

If you leave your Web Port set to 80, you don’t need to specify

the port in the Address Bar to access to your IP Camera.

15

Network Setup -

DDNS Registration

If you have DYNAMIC IP service from your

Internet Service Provider (ISP), you can’t tell the

current IP address of the IP Camera.

To solve this problem, you have to register to our

DDNS service.

At ﬁrst, you have to check if you are using

dynamic addressing. If so, register your IP Video

Server on our DDNS website before you

conﬁgure, setup, or install the IP Camera.

Even though your IP is not dynamic, you will get

beneﬁt if you register to DDNS. In this case, just

remember ‘hostname.dyndns.com/gate1’

instead of complicated series of numbers like

http://201.23.4.76:8078.

For more details, contact our Support Center.

To use a public DDNS called ‘dyndns’ or ‘no-ip’, refer to the detail

information on how to use the service.

(Visit the web site : http://www.dyndns.com or

http://www.no-ip.com)

16

Network Setup -

Guide to Network Environment

Please conﬁgure the IP Camera at the

installation site. You must determine your

network scenario in order to conﬁgure the IP

Camera with the proper TCP/IP settings.

This tutorial will guide you through the

process. Before actually conﬁguring the IP

Camera, determine settings to be applied.

Record those settings to be used to conﬁgure

your IP Camera for reference.

When conﬁguring your IP Camera, treat the

IP Camera as another PC on your network.

You will assign it several addresses and other

TCP/IP properties to match your current

network.

This step-by-step tutorial will teach what IP

addresses and network conﬁgurations should

be assigned based on the network scenario.

5. The following descriptions are several basic network

scenarios. Determine which scenario describes your network.

If your network does not match one of the scenarios below

and you are unsure how to setup your IP Camera, contact

your network administrator and then call our Support Center.

1. Before you begin, locate any information and settings received

from your Internet Service Provider (ISP). You may need to

refer to these IP addresses at a later time during the

conﬁguration.

Current TCP/IP Settings

IP Address

Subnet Mask

Default Gateway

Primary DNS Server

Secondary DNS Server (Option)

Static Dynamic

2. You must determine whether the IP address is STATIC or

DYNAMIC. At this moment, you are only concerned about the ISP.

Did they provide you with a STATIC or DYNAMIC address? If you

are unsure, contact your ISP.

3. Conﬁgure your IP Camera’s TCP/IP settings for network

connectivity by selecting Setup from the main interface and

selecting TCP/IP located on the left of the Setup screen.

4. If prompted for ID and Password, use ‘admin’ for both entries.

The default web port number is 80. If port 80 is blocked by the

ISP, a value between 1025 ~ 60000 should be used. If TCP port

80 is blocked, consult the ISP

You cannot control the rectangular gray areas and only the ISP

has access to the devices.

If you were not given any IP addresses or the ISP was responsible

for the setup and installation of your Internet connection, go to

step 2.

If you are not using a router on your network, your ‘Current TCP/IP

Settings’ (from the previous section) and ‘Assigned IP Addresses

from My ISP’ will be exactly the same.

17

Network Setup -

Setup Case A, B

Conﬁgure your IP Camera’s TCP/IP properties

as follows :

1. Network Type : STATIC (even though you have Dynamic IP from

your ISP, use STATIC on the IP Camera)

2. Internet Address : A private IP address such as

192.168.0.200 (Example)

3. Subnet Mask : 255.255.255.0 (Example)

You must use the same subnet mask as the one you noted under

‘Current TCP/IP Settings’.

4. Default Gateway : 192.168.0.1 (Example)

5. Preferred DNS Server : Use the 1st DNS Server from ‘Assigned IP

Address from My ISP’.

6. DDNS Server : Use the DDNS server.

7. Web Port : 8888

You need to assign an IP address to the IP Camera just as you do

with PC.

The IP address you assign must be unique to your network and

match your network as well. For information on how to choose

a unique IP and match your network, read the FAQ.

The IP address you assign must be a private IP. For information

on how to choose a private IP please, read the FAQ.

If you did not receive any IP addresses from your ISP, contact

the ISP and acquire the IP address of their DNS server.

This IP address must be the IP address of your router.

(private or LAN side)

Use the same Default Gateway you noted under ‘Current TCP/IP

Settings’.

This is the same site you will register later to accommodate

dynamic IP from your ISP.

Do not use the default port 80 as this number must be changed.

You may select any number between 1025 ~ 60000.

Case A:

Dynamic IP +

Personal Router [Most SOHO]

Camera

PC

Personal Router

W/Intergrated Switch

Phone Line

or CATV

Cable/xDSL Modem

(ISP Provided)

Internet

Case B:

Static(Fixed) IP +

Personal Router [Eﬃcient]

Camera

PC

Personal Router

W/Intergrated Switch

Public Line

Gateway or Router

at ISP

Internet

18

Network Setup -

Setup Case C, D

Conﬁgure your IP Camera’s TCP/IP properties

as follows :

1. Network Type : STATIC

2. Internet Address : A static IP address received from your ISP such

as 24.107.88.125 (Example)

Conﬁgure your IP Camera’s TCP/IP properties

as follows :

3. Subnet Mask : Subnet mask assigned from your ISP such as

255.255.255.240 (Example)

1. Network Type :

2. DDNS Server :

DYNAMIC

Use the DDNS server

4. Default Gateway : 24.107.88.113 (Example)

5. Preferred DNS Server : Use the 1st DNS Server from ‘Assigned IP

Address from My ISP’

3. Web Port : 80

6. DDNS Server : Use the DDNS server

7. Web Port : 80

Use the assigned default gateway from your ISP

If you have not received any IP addresses from your ISP, contact

them to acquire the IP address of their DNS server.

Case C:

Static(Fixed) IP [Dedicated line directly

to the IP Camera]

Camera

Phone Line

or CATV

Cable/xDSL Modem

(ISP Provided)

Internet

This is the same site you will register later to utilize our DDNS

service.

You may select any number between 1025 ~ 60000.

Case D:

Dynamic IP + DSL/Cable Modem [Connected

directly to the IP Camera]

Camera

Public Line

Gateway or

Router at ISP

Internet

To connect the IP Camera directly to a modem, power down

and reset the modem. Leave the modem powered down until

conﬁgurations are ﬁnalized with the IP Camera and the IP]

Camera has been connected correctly to the modem. Then

power on the modem, followed by the IP Camera.

You may select any number between 1025 ~ 60000.

This is the same site you will register later to accommodate

dynamic IP from your ISP.

You need to assign an IP address to the IP Camera just as you do

with PC.

19

Network Setup -

Port Forwarding

After entering the correct TCP/IP settings, you are

ready for ‘Port Forwarding’(Cases A, B).

1. Please record the TCP/IP settings of your IP Camera for future

reference. You may need this information to access your IP

Camera and to conﬁgure ‘Port Forwarding’.

IP Camera TCP/IP Settings

IP Address

Subnet Mask

Default Gateway

Preferred DNS Server

DDNS Server

Web Port

2. After clicking ‘Apply’, the system will prompt for reboot. Please

allow the system 50 seconds to reboot and accept the changes.

After 50 seconds, close the conﬁguration screen. The view will

display ‘Trying to Reconnect’. If the ACTIVE light on the IP

Camera has gone oﬀ and is now back on again ﬂashing, the IP

Camera has rebooted. After the system reboots completely,

remove the power supply from the

unit and close Internet Explorer.

3. Return your PC/Laptop TCP/IP properties to their original

settings.

4. Before installing the IP Camera, you must use ‘Port

Forwarding’ on your personal router (Cases A, B).

You will need to forward 1 ports:

• Web Port

All the ports will be forwarded to the IP address you

assigned to the IP Camera.

In the example above, you would forward:

• 8888 192.168.0.200

For information on how to use ‘Port Forwarding’, please read

Appendix C.

20

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