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Kofax Communication Server 10.3.0 Owner's manual

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Kofax Communication Server
TC/SNMP Integration Manual
Version: 10.3.0
Date: 2019-12-13
Legal Notice
©
2019 Kofax. All rights reserved.
Kofax is a trademark of Kofax, Inc., registered in the U.S. and/or other countries. All other trademarks
are the property of their respective owners. No part of this publication may be reproduced, stored, or
transmitted in any form without the prior written permission of Kofax.
2
Table of Contents
Chapter 1: Preface...................................................................................................................................... 7
Chapter 2: References................................................................................................................................ 8
Chapter 3: SNMP Objects Available for KCS Applications.................................................................... 9
MIB Files.............................................................................................................................................9
SNMP Traps..................................................................................................................................... 10
Event Categories................................................................................................................... 10
Event Reasons.......................................................................................................................11
All Kofax Communication Server Applications...................................................................... 12
TCOSS................................................................................................................................... 12
TC/LINK..................................................................................................................................12
TC/MWA-MX.......................................................................................................................... 13
TC/VoiceAccess..................................................................................................................... 13
TC/VoiceLink.......................................................................................................................... 13
TC/Archive..............................................................................................................................13
TCDCSIGN.............................................................................................................................14
TC/FILBRK............................................................................................................................. 14
TC/LANPRT........................................................................................................................... 14
TC/BROADCAST................................................................................................................... 14
TC/PROBE............................................................................................................................. 14
TC/REPORT...........................................................................................................................14
TC/FoIP (T.38 Fax)................................................................................................................15
TC/Message Release Manager.............................................................................................15
TWS....................................................................................................................................... 15
SNMP Traps per Module..................................................................................................................15
Module TCARCH................................................................................................................... 15
Module TCDCLINK................................................................................................................ 20
Module TCECP......................................................................................................................23
Module TCESCAL..................................................................................................................24
Module TCFILBRK.................................................................................................................24
Module TCGENDEP.............................................................................................................. 24
Module TCIMGIO...................................................................................................................27
Module TCLAD...................................................................................................................... 28
Module TCLANPRT............................................................................................................... 28
Module TCLFI........................................................................................................................ 28
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Kofax Communication Server TC/SNMP Integration Manual
Module TCLIB........................................................................................................................29
Module TCLINK..................................................................................................................... 30
Module TCLINKGW............................................................................................................... 35
Module TCLINKLN.................................................................................................................36
Module TCLINKMD................................................................................................................47
Module TCLINKMX................................................................................................................47
Module TCLINKSC................................................................................................................ 49
Module TCLINKWM...............................................................................................................51
Module TCLINKX4.................................................................................................................52
Module TCLMQ......................................................................................................................54
Module TCLPD...................................................................................................................... 54
Module TCLSJ....................................................................................................................... 54
Module TCLSI........................................................................................................................55
Module TCLSM......................................................................................................................55
Module TCMWAMX............................................................................................................... 56
Module TCDCEXE.................................................................................................................57
Module TCOSS......................................................................................................................58
Module TCPDD......................................................................................................................64
Module TCPREPROCESS.................................................................................................... 64
Module TCPROBE.................................................................................................................64
Module TCREPORT.............................................................................................................. 65
Module TCRTF...................................................................................................................... 68
Module TCRESOLVE.............................................................................................................69
Module TCSPILN...................................................................................................................70
Module TCSPIMX.................................................................................................................. 71
Module TCSRV......................................................................................................................73
Module TCSX.........................................................................................................................75
Module TCVMAIL...................................................................................................................76
Module TOM.......................................................................................................................... 77
Module TCRELAGT...............................................................................................................77
Module PrintRtf...................................................................................................................... 78
Module TCLINKDMS............................................................................................................. 78
Module TCLSI_BATCH.......................................................................................................... 78
Module TWS.......................................................................................................................... 78
Module Module TNC_WSA................................................................................................... 79
Module TCLDAP....................................................................................................................79
Module TCLDIF......................................................................................................................80
Module TCLINKAC................................................................................................................ 80
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Kofax Communication Server TC/SNMP Integration Manual
Module TCOCR..................................................................................................................... 81
Module TCPOP3....................................................................................................................81
Module TCSOAP................................................................................................................... 81
KCIC_AEF_KC_Plug_In.........................................................................................................83
Module KCSBACKUP............................................................................................................ 83
Module KCSLYNCLINK......................................................................................................... 84
Module Merlin........................................................................................................................ 85
Module TCDISK.....................................................................................................................87
Module TCDISTMF................................................................................................................87
Module TCE_H323................................................................................................................ 87
Module TCE_RES..................................................................................................................87
Module TCLICONV................................................................................................................88
Module TCMsgWait............................................................................................................... 88
Module TCSTATUS................................................................................................................88
Module TCVLink2.................................................................................................................. 88
Module TFC........................................................................................................................... 90
Module TNC_DocConv.......................................................................................................... 91
Module TNC_File...................................................................................................................91
Module TNC_XSLT................................................................................................................ 91
Module USRDDE...................................................................................................................91
Module USRIO.......................................................................................................................92
Performance Counters......................................................................................................................92
All Kofax Communication Server Applications...................................................................... 93
TCOSS................................................................................................................................... 93
TC/LINK..................................................................................................................................98
TC/REPORT.........................................................................................................................102
Chapter 4: Integration with HP OpenView Network Node Manager...................................................105
Loading Kofax Communication Server MIBs Interactively............................................................. 105
Loading Kofax Communication Server MIBs via Command Line Tools.........................................106
Monitoring Kofax Communication Server Traps (Manual Configuration)....................................... 106
Querying Kofax Communication Server Performance Counters....................................................109
Displaying Performance Counter Information in a Graphic........................................................... 110
Configuring Data Collection Automatically..................................................................................... 112
Configuring Data Collection Manually............................................................................................ 114
Chapter 5: Integration with IBM Tivoli NetView...................................................................................120
Loading Kofax Communication Server MIBs Interactively............................................................. 120
Loading Kofax Communication Server MIBs via Command Line Tools.........................................120
Monitoring KCS Traps (Manual Configuration).............................................................................. 121
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Kofax Communication Server TC/SNMP Integration Manual
Monitoring KCS Traps (Automatic Configuration).......................................................................... 123
Querying Kofax Communication Server Performance Counters....................................................124
Displaying Performance Counter Information in a Graphic........................................................... 125
Configuring Data Collection Automatically..................................................................................... 127
Configuring Data Collection Manually............................................................................................ 129
Chapter 6: How To…...............................................................................................................................136
Alert When Application Availability Stops...................................................................................... 136
Via TCSRV Performance Counter.......................................................................................137
Via TCSRV Events.............................................................................................................. 137
Via TCSRV Heartbeat Event............................................................................................... 137
Via Application-Specific Events........................................................................................... 137
Alert When TCSRV Is Unable to Restart an Application............................................................... 138
Alert When Application Is Unavailable for 10 Minutes...................................................................138
Alert If Faxes Cannot Be Sent.......................................................................................................138
Alert If TCLINK Does Not Pick Up Messages from TCOSS..........................................................138
Alert If No Messages Received from Remote Mail System...........................................................138
Alert If TC/LINK Encounters Too Many Document Conversion Errors.......................................... 139
6
Chapter 1
Preface
Kofax Communication Server applications can be monitored via SNMP management applications like HP
OpenView or IBM Tivoli. The basics of SNMP and the Kofax Communication Server SNMP extension DLL
(TC/SNMP) are described in a separate document (TC/SNMP Technical Manual).
This document gives an overview about information that is available via SNMP, from various Kofax
Communication Server applications, and about integration possibilities with different SNMP management
applications.
Important The Kofax Communication Server and its components formerly used the name TOPCALL.
Some screen images and text in this manual may still use the former name.
7
Chapter 2
References
The technical details of Kofax Communication Server SNMP Integration are described in the TC/SNMP
Technical Manual:
• Definition of SNMP and related terms (OID, MIB, SNMP Agent, SNMP Manager)
• Conversion of Kofax Communication Server event log entries to SNMP traps
• Access to Kofax Communication Server performance data via SNMP Get
• Installation of TC/SNMP and SNMP tools
• Trap configuration
• TC/SNMP registry settings
• Advanced SNMP information
8
Chapter 3
SNMP Objects Available for KCS Applications
All workstations where TC/SNMP is installed can create traps for Kofax Communication Server
applications and offer data collection from Kofax Communication Server performance counters via SNMP
Get.
MIB Files
SNMP manager applications like HP OpenView Network Node Manager or IBM Tivoli NetView can use
MIB files to retrieve information about Kofax Communication Server SNMP objects.
The following MIB files can be installed via TC/SP or TC/LP Setup.
File Description
TOPCALL.MIB Defines SNMP traps for all applications
BOOT.MIB TCSRV performance counters (for all applications)
TCOSS.MIB Standard performance counters for non-ASP TCOSS
TCOSS01.MIB to TCOSS20.MIB Standard performance counters for ASP TCOSS instances 01
to 20
TCLINKAC.MIB TC/LINK-AC performance counters
TCLINKCCD.MIB TC/LINK-CCD performance counters
TCLINKFI.MIB TC/LINK-FI performance counters
TCLINKGW.MIB TC/LINK-GW performance counters
TCLINKLN.MIB TC/LINK-LN performance counters
TCLINKMD.MIB TC/LINK-MD performance counters
TCLINKMFP.MIB TC/LINK-MFP performance counters
TCLINKMQ.MIB TC/LINK-MQ performance counters
TCLINKMX.MIB TC/LINK-MX performance counters
TCLINKMX7.MIB TC/LINK-MX7 performance counters
TCLINKOC.MIB TC/LINK-OC performance counters
TCLINKRS.MIB TC/LINK-RS performance counters
TCLINKSC.MIB TC/LINK-SC performance counters
TCLINKSDD.MIB TC/LINK-SDD performance counters
TCLINKSI.MIB TC/LINK-SI performance counters
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Kofax Communication Server TC/SNMP Integration Manual
File Description
TCLINKSJ.MIB TC/LINK-SJ performance counters
TCLINKSM.MIB TC/LINK-SM performance counters
TCLINKWM.MIB TC/LINK-WM performance counters
TCLINKX4.MIB TC/LINK-X4 performance counters
TCLINKXML.MIB TC/LINK-XML performance counters
TCREPORT.MIB TC/REPORT performance counters
SNMP Traps
SNMP Traps are created from event log entries. All KCS applications share a single trap OID.
All SNMP traps created by Kofax Communication Server applications have OID .1.3.6.1.4.1.3007.0.1
(.iso.org.dod.internet.private.enterprises.topcall.topcall_OV_v1trap)
The traps have parameters that allow to distinguish between:
• Computer name (trap parameter 1)
• Name of the application creating the trap (trap parameter 4), such as “TCOSS05”
• Event ID (trap parameter 5)
• Event type (trap parameter 6)
• Module creating the trap (trap parameter 7), such as “TCSI”
• Event description (trap parameter 8)
For better classifications, events can be grouped into categories (according to their consequences).
Events can also be grouped by reason.
See SNMP Traps by Module for a list of all events created by Kofax Communication Server applications
sorted by module, category and reason.
Event Categories
Event categories indicate severity and consequences of an event. Every event has exactly 1 category. In
the SNMP_CONFIG application, you can display events sorted by category.
The following table lists the currently available categories; it may be changed in the future.
Category TCOSS error
level
Description
Process available 1 Application starts or becomes available (such as end of TCLINK idle
mode)
Process unavailable Not applicable Application stops or becomes unavailable (such as change to idle mode)
Fatal error 6 An error that leads to application shutdown
Line out of order 3 Line out of order (TCOSS only)
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Kofax Communication Server TC/SNMP Integration Manual
Category TCOSS error
level
Description
Feature unavailable 5 Part of the application’s features is unavailable, but the application keeps
running.
Single item error no
data loss
4 A non-fatal error occurred while processing a single item (such as
message, user, etc.) or a one-time error that has been corrected
Single item error with
data loss
Not applicable A non-fatal error occurred while processing a single item, information
discarded to keep process alive, such as TCOSS Init4.
(not for normal cleanup or text field truncation)
General warning 2 A temporary error that does not lead to application shutdown and does
not fit into the above categories (such as directory sync finished with
errors).
General information 1 An informational event that does not fit into the above categories (such as
directory sync successfully finished)
Event Reasons
Event reasons indicate where to look for the reason of the problem (on TCOSS, on the local workstation,
etc.). Every event has exactly 1 reason. In the application SNMP_CONFIG, you can display events sorted
by reason.
Reason Description
TCOSS: objects Missing users, messages, templates
TCOSS: credentials TCOSS login error due to wrong user id or password
TCOSS: licenses No valid license
TCOSS: permissions Missing permissions on TCOSS server
TCOSS: other Other errors in interaction with TCOSS server, problem connecting to TCOSS
server
OS: files Problem accessing a file on the local workstation or on a used network share
OS: applications Problems with third party applications
OS: resources Problems with memory allocation, thread creation, ..
OS: permissions “Access denied” errors
OS: other Other errors with local workstation
application: integrity Wrong DLL version
application: configuration Missing configuration values in the registry
application: interface Error in communication between application components
Mail Server Error in communication with a remote mail server
User Input Problem caused by information entered by a user
Other Reason unknown, not matching above reasons, or no real error
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Kofax Communication Server TC/SNMP Integration Manual
All Kofax Communication Server Applications
The following modules are used by all Kofax Communication Server applications.
Module (trap parameter 7) Description See chapter …
TCSRV KCS Service
Traps inform about the status of TCSRV, the started
application or the workstation.
Module TCSRV
TCLIB TCLIB.DLL
Most traps signal performance counter problems.
Module TCLIB
Traps that can be correlated to an application instance have the application name (registry subkey name)
in trap parameter 4.
TCOSS
Trap parameter 1 holds the name of the TCOSS server; trap parameter 4 holds the name of the TCOSS
instance (registry subkey name).
See the chapter Module TCDCEXE for details.
TC/LINK
Trap parameter 1 holds the name of the link server, and trap parameter 4 holds the name of the link
instance (registry subkey name).
The following modules are used by all link types.
Module (trap parameter 7) Description See chapter …
TCLINK TCLINK.EXE Module TCLINK
TCDCLINK Document converter Module TCDCLink
TCGENDEP TCGENDEP.DLL,
Automatic creation of KCS dependencies
Module TCGENDEP
TCLAD Optional, for Active Directory dirsync Module TCLAD
TCLPD Optional, for Sun/iPlanet dirsync Module TCLPD
TCPDD Printer driver Module TCPDD
Special link modules
Module (trap parameter 7) Link type See chapter …
TCLINKAC TC/LINK-AC Module TCLINKAC
TCLFI TC/LINK-FI, XML and CCD Module TCLFI
TCLINKGW TC/LINK-GW Module TCLINKGW
TCLINKLN TC/LINK-LN Module TCLINKLN
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Kofax Communication Server TC/SNMP Integration Manual
Module (trap parameter 7) Link type See chapter …
TCLINKMX TC/LINK-MX Module TCLINKMX
TCLINKSC TC/LINK-SC Module TCLLINKSC
TCLMQ TC/LINK-MQ Module TCLMQ
TCLSJ TC/LINK-SJ Module TCLSJ
TCLSI TC/LINK-SI Module TCLSI
TCLSM TC/LINK-SM, OC, SDD, MX7 and MFP Module TCLSM
TCLINKDMS TC/LINK-RS Module TCLINKDMS
PrintRtf TC/LINK-MX Module PrintRtf
TCLSI_BATCH TCLSI_BATCH (tool for TC/LINK-SI) Module TCLSI_BATCH
TC/MWA-MX
See section Module TCWAMX.
TC/VoiceAccess
The following modules are used by TC/VoiceAccess:
Module (trap parameter 7) Description See chapter …
TCECP TCECP (host for TC/VoiceAccess and TC/
VoiceLink)
TCVMAIL VoiceMail application Module TCVMAIL
TCPREPROCESS Optional. Preprocessor. Module TCPREPROCESS
TCSPILN Optional. Notes integration. Module TCSPILN
TCSPIMX Optional. Exchange integration. Module TCSPIMX
TC/VoiceLink
The following modules are used by TC/VoiceLink:
Module (trap parameter 7) Description See chapter …
TCECP Host for TC/VoiceLink and TC/VoiceAccess
TC/Archive
The following modules are used by TC/ARCHIVE:
Module (trap parameter 7) Description See chapter …
TCARCH TC/ARCHIVE application Module TCARCH
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Kofax Communication Server TC/SNMP Integration Manual
TCDCSIGN
The following modules are used by TCDCSIGN:
Module (trap parameter 7) Description See chapter …
TCDCEXE For digital signature Module TCDCEXE
TC/FILBRK
The following modules are used by TC/FILBRK:
Module (trap parameter 7) Description See chapter …
TCFILBRK TC/FILEBREAK application Module TCFILBRK
TC/LANPRT
The following modules are used by TC/LANPRT:
Module (trap parameter 7) Description See chapter …
TCLANPRT TC/LANPRINT application Module TCLANPRT
TC/BROADCAST
The following modules are used by TC/BROADCAST:
Module (trap parameter 7) Description See chapter …
TCRESOLVE TCRESOLVE.EXE Module TCRESOLVE
TCGENDEP Automatic creation of Kofax Communication Server
objects
Module TCGENDEP
TC/PROBE
The following modules are used by TC/PROBE:
Module (trap parameter 7) Description See chapter …
TCPROBE TCPROBE.EXE Module TCPROBE
TCGENDEP Automatic creation of KCS objects Module TCGENDEP
TC/REPORT
The following modules are used by TC/REPORT:
Module (trap parameter 7) Description See chapter …
TCREPORT Fetch agent and report agent Module TCREPORT
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Kofax Communication Server TC/SNMP Integration Manual
TC/FoIP (T.38 Fax)
The following modules are used by TC/FoIP:
Module (trap parameter 7) Description See chapter …
TCCAPIFX CAPI interface for TC/FoIP
TC/Message Release Manager
The following modules are used by TC/Message:
Module (trap parameter 7) Description See chapter …
TCRELAGT Automatic cleanup of Kofax Communication Server
message store
Module TCRELAGT
TWS
The following modules are used by TWS:
Module (trap parameter 7) Description See chapter …
TWS Module TWS
SNMP Traps per Module
This section describes the SNMP traps for each module.
Module TCARCH
Category Reason Trap / Event Severity Description
Fatal error application:
integrity
C0025341 /
21313
E Corrupt volume index file size %1.
Fatal error application:
integrity
C0025342 /
21314
E Corrupt volume index file header.
Fatal error application:
integrity
C0025345 /
21317
E Volume number %1 required for creation
of index volume.
Fatal error application:
integrity
C0025346 /
21318
E Index volume would exceed the maximum
volume size (%1 Bytes).
Fatal error application:
integrity
C0025347 /
21319
E Index volume would include more than %1
regular volumes.
Fatal error OS: files C0025339 /
21305
E Unable to access volume index on path
%1.
Fatal error OS: files C002533B /
21307
E Transaction rollback error %1.
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Kofax Communication Server TC/SNMP Integration Manual
Category Reason Trap / Event Severity Description
Fatal error OS: files C002533C /
21308
E Create volume %1 error %2.
Fatal error OS: files C002533D /
21309
E Open volume %1 error %2.
Fatal error OS: files C002533E /
21310
E Close volume %1 error %2.
Fatal error OS: files C002533F /
21311
E Reorganize volume %1 error %2.
Fatal error OS: files C0025340 /
21312
E Cyclic delete volume %1 error %2.
Fatal error Other C0025334 /
21300
E Hardware not supported (no TC9x
detected).
Fatal error Other C0025335 /
21301
E Hardware not supported (no TP80
detected).
Fatal error Other C0025336 /
21302
E Hardware not supported (unable to read
disk size, error %1).
Feature
unavailable
application:
configuration
8002526C /
21100
W Stop word file %1 too long, truncated.
Feature
unavailable
application:
configuration
8002526D /
21101
W Unable to open stop word file %1.
Feature
unavailable
application:
configuration
8002527E /
21118
W User %1 profile not loaded – error %2.
General
information
Other 4002520A /
21002
I Startup information: archive has %1
volumes
General
information
Other 40025209 /
21001
I Startup information: archive path %1
closed online volumes: %2, maximum:
%3%4
General
information
Other 4002520B /
21003
I New archive volume %1 complete
General
information
Other 80025281 /
21121
W Please put a blank CD into the Archive
server's CD writer.
General
information
Other 80025282 /
21122
W Please put blank CDs into jukebox (current
number of blank CDs in jukebox: %1)
General
information
Other 4002520D /
21005
I CD #%1 of volume %2 has been written
and verified
General
information
Other 703 E wrong type of stream
General
information
Other 704 E
maximum number of documents on
archive volume reached
General
information
Other 705 E buffer for mail entry too small
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Kofax Communication Server TC/SNMP Integration Manual
Category Reason Trap / Event Severity Description
General
information
Other 706 E info record split
General
information
Other 707 E string too long for word tree
General
information
Other 708 E error inserting key into word tree
General
information
Other 709 E info occurrence list record full
General
information
Other 710 E info already set in occurrence list
General
information
Other 711 E wrong index in volume table
General
information
Other 712 E error creating win32 event
General
information
Other 713 E info incompatible file version
General
information
Other 714 E error in file access
General
information
Other 715 E
transaction handler blocks maximum
number reached
General
information
Other 716 E info search thread reset
General
information
Other 717 E no search thread found
General
information
Other 718 E search result buffer overflow
General
information
Other 719 E wrong document number
General
information
Other 720 E CD volume compare failed, files not equal
General
information
Other 721 E maximum number of volumes reached
General
information
Other 722 E search stopped for CD writing
General
information
Other 723 E error with tcrOpen function
General
information
Other 724 E volume space full
General
information
Other 725 E archive data base file corrupt
General
information
Other 726 E error allocating memory
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Kofax Communication Server TC/SNMP Integration Manual
Category Reason Trap / Event Severity Description
General
information
Other 727 E archive disk full
General
information
Other 728 E index volume can't be created
General
information
Other 729 E corrupt word tree building index volume
General
information
Other 730 E
corrupt occurrence list building index
volume
General
information
Other 731 E internal error opening index volume
General
information
Other 732 E
Error in communication with TCJUKE
process
General
information
Other 733 E
TCJUKE process did not complete
function within timeout
General
information
Other 734 E internal error in CD writer thread
General
information
Other 735 E encrypted copy of volume not found
General
information
Other 736 E no blank CD or no CD writer accessible
General
information
Other 737 E CD could not be written without errors
General
information
Other 738 E
the jukebox manager service is not
responding
General
information
Other 739 E jukebox or magazine inactive
General
information
Other 740 E not enough space on CD
General
information
Other 741 E generic jukebox access or CD writing error
General
information
Other 742 E jukebox / CD writer license error
General
information
Other 743 E file size exceeds 4 GB limit
General warning OS: files 8002526E /
21102
W Unable to access logical drive %1 (error
%2).
General warning OS: files 8002526F /
21103
W Create file %1 mode %2 error %3.
General warning OS: files 80025270 /
21104
W Write file position %1 size %2 written %3
Bytes error %4.
General warning OS: files 80025271 /
21105
W Read file position %1 size %2 read %3
Bytes error %4.
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Kofax Communication Server TC/SNMP Integration Manual
Category Reason Trap / Event Severity Description
General warning OS: files 80025272 /
21106
W Remove Directory %1 error %2.
General warning OS: files 80025278 / 21112 W Disk full, extra cyclic delete / move to
secondary path performed to free disk
space.
General warning OS: files C0025338 /
21304
E Not enough disk space on %1.
General warning OS: files C002533A /
21306
E Unable to open data base file %1 of
volume %2 on path %3. Volume will be
skipped in archive search !
General warning Other 80025273 /
21107
W Transaction start error %1.
General warning Other 80025274 /
21108
W Transaction commit error %1.
General warning Other 80025276 / 21110 W Move volume %1 to path %2 error %3.
General warning Other 80025277 / 21111 W Volume %1 has not been saved to CD yet
(it will be due for cyclic deletion).
General warning Other 8002527B /
21115
W Archive not up-to-date, last message
archived %1, last error %2 (%3).
General warning Other 8002527D /
21117
W No new messages found to be archived
since %1.
General warning Other C0025337 /
21303
E Logical drive %1 type %2 not supported.
General warning Other 80025283 /
21123
W Error %1 (%2) occurred preparing
encrypted copy of volume %3 on path %4.
General warning Other 80025284 /
21124
W Error %1 (%2) occurred writing CD of
volume %3
General warning Other 80025285 /
21125
W Error %1 (%2) occurred verifying CD of
volume %3 on path %4
General warning User input 8002527C /
21116
W Archive not up-to-date, last message
archived %1, archiving stopped by
operator.
Process
available
Other 40025208 /
21000
I TC/ARCHIVE release %1 started
Process
unavailable
Other C0025344 /
21316
E TC/ARCHIVE process ends with error %1
(%2).
Process
unavailable
User input 4002520C /
21004
I TC/ARCHIVE process terminated by
operator.
Single item error
with data loss
application:
integrity
80025275 /
21109
W Corrupt %1 file record at position %2.
Single item error
with data loss
TCOSS: objects 80025279 / 21113 W Document content (folder %1 file %2)
already removed from short term archive.
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Kofax Communication Server TC/SNMP Integration Manual
Category Reason Trap / Event Severity Description
Single item error
with data loss
TCOSS: objects 8002527A /
21114
W Linked attachment (folder %1 file %2) not
found on KCS Message Server.
Single item error
with data loss
User input C0025343 /
21315
E Message too big to fit on archive volume,
will skip message.
Single item error
with data loss
User input 8002527F /
21119
W Message too big, not archived: Folder:
"%1", File:"%2", Size:%3, Date:%4,
From:"%5 (%6)", To:"%7 (%8)", Subject:
"%9".
Single item error
with data loss
User input 80025280 /
21120
W Linked attachment too big, not archived:
Folder: " %1", File: "%2", Size: %3.
Module TCDCLINK
Category Reason Trap / Event Severity Description
General warning Other 80030816 / 2070 W The process %1 has exceeded the timeout
of %2 ms to react to a "new default printer"
notification for the %3. time.
General warning Other 80030817 / 2071 W The process %1 has exceeded the timeout
of %2 ms to react to a "new default printer"
notification more often, than the configured
tolerance of %3. Therefore, it will no
longer receive such notifications.
General warning Other C003080F / 2063 E Unhandled Print Jobs found in Print
Queue
General warning application:
integrity
2100 E
TCDCLINK Error: %1
General warning Other 2101 W TCDCLINK Warning: %1
General warning application:
configuration
2103 W
TCDCLINK Warning: %1;
Single item error
no data loss
application:
integrity
C00307F2 / 2034 E Cannot convert .exe, .bat, .com or .reg
files
Single item error
no data loss
Other 40030806 / 2054 I A document (%1) could not be converted
for any reason (macro, layout). TCDC is in
HelpMode.
Single item error
no data loss
Other 80030808 / 2056 W Could not convert file %1. It is saved as
%2 for further checking.
Single item error
no data loss
Other C0030809 / 2057 E Could not convert file %1. The limit of
%2 KB of the Problem Directory %3 is
reached. No further files are written to this
directory.
Single item error
no data loss
Other C003080A / 2058 E Could not convert file %1. The limit of
%2 KB of the Helpme Directory %3 is
reached. No further files are written to this
directory.
20
/