Product Bulletin
Bulletin Number: P-2006-0295-Global
Date: 10 November 2006
IP Phone 1150E:
Important Information for Communication Server 1000 Deployments
REVISION HISTORY
Date Revision # Summary of Changes
10 November 2006 1.0 Original Publication
Introduction
This product bulletin contains important information for accessing the most up-to-date
firmware, and information on Nortel’s new IP Phone 1150E when used with the
Communication Server 1000 (formerly Succession 1000) Release 4.5 and later and Call
Center 6.0 and later.
This document includes links to current IP Phone 1150E firmware, IP Phone Firmware
Currency File for Communication Server 1000 (CS 1000), and IP Phone documentation for
use with the CS 1000. It outlines how IP 1150E Phone firmware downloads are managed.
It also references Product Advisements, and where to find related documentation and
product information.
IP Phone 1150E
Nortel is pleased to announce the latest addition to the new IP Phone 1100 Series, the IP
Phone 1150E which is now generally available in North America, CALA, EMEA, APAC, and
Greater China. Availability in EMEA, CALA and Asia Pacific countries is dependent on
achieving the appropriate regulatory compliance which is underway – please consult your
Nortel regional representative.
Nortel Page 1 of 10
Initial support for the IP Phone 1150E is with CS 1000 (formerly Succession 1000) Release
4.5 and later and Contact Center 6.0 and later. For support plans with other Nortel
Communication Servers, please contact your Nortel Account representative.
For detailed product and feature information, please refer to the information on the IP Phone
1100 Series currently available on the IP Phone 1100 Series Partner Information Center
(PIC) product page or on www.nortel.com. PIC can be accessed at:
http://www.nortel.com/prd/picinfo/index.html .
Nortel Page 2 of 10
Important Information and Datasets for Deployments with CS 1000
Please review the following information and website links to ensure you have the most up-
to-date product information and datasets available for your IP Phone 1150E deployments.
Use the following steps to access the IP Phone
1150E “0627C36” firmware.
Go to
www.nortel.com
Choose: Support & Training -> Software Downloads
Choose the tab “Browse product support” to see the “Easy as 1-2-3” selection
boxes.
In box 1, under Select from Product Categories, scroll down and under
“Telephones & Accessories” and choose: “---IP Phones”
In box 2 select “IP Phone 1150E”
In box 3, select “Software” and click on “Go”. On the following screens choose the
version of software you want, and follow the download instructions.
IP Phone Firmware Upgrade Method – Communication System dependent
The IP Phone 1100 Series supports remote firmware upgrades through both a TFTP
process and a more automated UFTP process direct from the CS 1000 Release 4.5 or later.
Communication Server 1000 Release 4.5 or later systems can use UFTP or TFTP
IP Phone 1150E Firmware Upgrade Procedure
The IP1150E phone will ship initially with FW version 0627C36 and the factory FW version
will be updated for shipment when new loads become available. If a newer FW version
becomes available for the two methods of upgrade are provided for reference below.
The two methods to automatically upgrade the IP1150E Phone firmware, listed in order of
simplicity, are each covered in the following sections.
1) Automatic UNIStim File Transfer Protocol (UFTP) download initiated by the server
2) Automatic Trivial File Transfer Protocol (TFTP) download on Bootup
Each is covered in one of the following sections:
Method 1: Automatic UFTP Download Initiated by Server
The UFTP download process requires the server to be able to correctly identify the IP
Phone 1150E sets before it can initiate the firmware upgrade process using the correct
firmware image. If it can, then the UFTP download occurs similar to all other existing IP
Phones. In general, this approach will work on any Telephony Proxy Server (TPS) that
supports the FW_ID and UFTP, to identify the set and to download load through UFTP.
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Communication Server 1000
This approach works on Communication Server 1000 (CS 1000) with Release 4.5 or later.
For IP Phone 1150E, use Element Manager (EM) to load the 0627C36.bin file to the SSs.
The phones will then upgrade when they register.
Use the following steps to manually load and distribute the FW file on the CS system.
1. The firmware can be uploaded via the "Centralized File Upload" page by navigating
"IP Telephony > Software > File Upload". This will place the files in the "/u/fw"
directory on the signaling server.
2. Once the file exists on the signaling server, locate the "IP Telephony Firmware
Upgrade" page by navigating "IP Telephony > Software > Telephony Firmware".
3. By default, the "Firmware Versions" table displays information on "All Phone
Models", which is really all phones models listed in the currency file. The new
firmware will not appear here since the set type is not identified in the currency file.
4. Selecting "Local Models Only" will display information on all phone models for which
firmware exists on the signaling server. Although the 1150E is not identified in the
currency file, it will still appear in this view and can be managed accordingly.
5. Distribute the FW file to the cards in the system.
6. After distribution, when 1150E phones register, the new FW will be
downloaded to them. After downloading, the phone should reset and come
back up, running the new FW.
Method 2: Automatic TFTP Download at Bootup Procedure
IP Phone 1150E will always execute an automatic TFTP download on bootup if a TFTP IP
address has been configured and a FW upgrade is available. The 1150e.cfg file is
downloaded and the Download_Mode and Version information processed. If the
Download_Mode is FORCED, the FW file is always downloaded. If the Download_Mode is
AUTO, the Version field is compared to the phone’s current FW version string. If the
existing version is older than the new version, the FW download is started.
Since the Download_Mode of FORCED always triggers a download of the FW, it is
recommended to only use that mode when the FW must be downgraded and
return the
Mode to AUTO after all of the phones have been downgraded.
During a TFTP download and upgrading of the phone’s Flash memory, please be patient. Do not
unplug/reboot the phone during the process!
The TFTP file transfer takes about 15 seconds, followed by another 2.5 minutes to burn the
file into the Flash memory.
During that time the phone displays the message “[FW] writing…” and flashes the Blue
Feature Status LED.
When finished writing the new FW, the Blue LED will stop flashing and the phone displays
“[FW] finished”, reboots, and comes up running the new FW version.
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1150E Setup
First, this method requires the TFTP server to have a configuration file called “
1150e.cfg” in
addition to the image file. The configuration file is a plain text file with the following fields:
Field Name Field Value Descriptions
[FW] Section header for firmware download
info
DOWNLOAD_MODE AUTO
or
FORCED
Recommended setting. The application
looks at the version and downloads the
FW if it is a newer version than what is on
the phone.
The version is ignored and the FW is
always downloaded. This should be used
when upgrading a phone from a
candidate build to a normal build (e.g.
upgrading from version Cx27C33 to
0627Cnn).
VERSION
0627C36 The version string compared to what is on
the phone.
FILENAME
0627C36.bin Image file name. Must match the
filename of the actual 1150E’s FW file.
PROTOCOL TFTP Download protocol. Must be TFTP.
SERVER_IP xxx.xxx.xxx.xxx IP Address of the TFTP server in decimal
SECURITY_MODE 0 For future use
A sample of the configuration file is listed below:
[FW]
DOWNLOAD_MODE AUTO
VERSION 0627C36
FILENAME 0627C36.bin
PROTOCOL TFTP
SERVER_IP 192.168.1.123
SECURITY_MODE 0
Note
:
The configuration file can be created with a default filename like “1150E.img” so it doesn’t
have to be changed each time a new IP Phone 1150E FW load is released. However, if this
approach is taken, be sure to rename the released FW file (e.g. 0627Cxx.bin) to the default
filename in the config file when the new FW file is copied into the TFTP server’s directory
and update the VERSION string in the config file.
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Once the config file is in the TFTP server’s home directory together with the image file, the
firmware can be upgraded using the following procedure.
Upgrade Procedure
1. Configure the TFTP Server address. This can be done in one of two ways:
1. Use the local Tools Network Configuration menu. Go to the end of the dialog
and enter the address at the “TFTP IP” item. Then press the “ApplyandReset”
softkey to save the change.
2. Download the address via the DHCP response TFTP IP field.
2. After the phone boots up, it TFTP downloads the 1150e.cfg file.
3. After retrieving the .cfg file, the Download_Mode and Version fields are checked.
4. If a FW download is necessary, the phone resets to the BootC code and downloads
the FW file using TFTP. The display will show “[FW] reading…”.
5. If the download is successful, the display shows “[FW] writing…” and the blue LED
starts to flash.
6. After the FW image has been written to the phone, the message “[FW] finished” is
displayed, the blue LED stops flashing and the phone resets.
7. The phone then comes up and registers to the TPS with the new FW version.
For more information on TFTP and UFTP firmware upgrade processes, please refer to the IP Phones
Description, Installation and Operation Document 553-3001-368, listed under the IP Phone User
Documentation heading below.
IP Phone Documentation
The latest IP Phone 1150E documentation is available online at the Support & Training
page of
www.nortel.com, accessed the same as above. In box 3, select “Documentation”
and click on “Go” to access the available User Guides including for use with Communication
System 1000 and in Call Centers, Getting Started Card, Quick Reference Card, and the IP
Phones Description, Installation and Operation Document 553-3001-368.
IP Phone Firmware Currency File for CS 1000
The IP Phone Firmware Currency File for CS 1000 resides on the
www.nortel.com website
and is used by the signaling server, via Element Manager, to display the latest available
versions of IP phone firmware (including the IP Phone 1150E).
On your CS 1000 Release 4.5 or later within Element Manager under
IP Telephony -> Software -> Telephony Firmware:
1. Click on “Refresh Currency File”
2. Download the IP Phone Firmware Currency File for CS1000 to the desired location
on your PC.
3. Click “Browse” and select the “currency.xml” file found in the “FirmwareCurrency.zip”
that you previously saved to your PC in step 2.
4. Click “Upload”
After the upload is complete, the “IP Telephony Firmware Upgrade” window opens where
the administrator can then choose to deploy the firmware to the IP phones connected to the
CS1000 system.
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For more detailed information, please refer to the “Enhanced UNIStim Firmware Download
for IP Phones” section found in the IP Line Description, Installation, and Maintenance NTP
(553-3001-365) Version 6 or later.
Current IP Phone 1150E Firmware
A separate firmware (FW) file exists for each phone type.
The firmware version number for the 1150E is 0627C36.
The latest IP Phone 1150E firmware is available online at
www.nortel.com.
Product Advisements
Activity and Feature Keys
The “Activity” and “Feature” keys on the 1150E are not supported in CS1000 Release 4.5
and will be supported in a future call server release. These keys will be nonfunctional when
used with CS1000 Release 4.5.
Support in Telephony Manager
The 1150E will be supported in Telephony Manager in the 3.1 release. The time frame for
this is Q1 2007.
External Application Server (XAS) Capability
Support for the Nortel Application Gateway 1000 will not be available at the time of general
availability. Support for the 1150E within the XAS server is plan-of-intent at this time.
For customers with Citrix Application Gateways, these will also require software updates to
support the IP Phone 1150E. Contact your Citrix representative for further details.
Contrast adjustment: Local & TPS contrast adjustment are not synchronized
The IP Phone 1150E graphical display contrast control can be adjusted either locally (on the
phone) or through the call server (TPS) control. The CS 1000 TPS does not yet
synchronize its contrast setting with the local control. This means if the local control is used
exclusively, then whenever the phone has a power cycle, the TPS contrast setting is
restored and the user may need to adjust contrast again. The local contrast control on the
IP Phone is accessed by a “double press”
of the Services key, and selecting “1.
Preferences”, then “1. Display Settings” in the menu. The TPS contrast control is accessed
with a “single press
” of the Services key, then selecting “Telephone Options”, then “Contrast
Adjustment”. The last contrast setting received from either method (local or TPS
adjustment) sets the contrast. When the local contrast adjustment (double press of Services
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key) is used, the “contrast bar” display will match the actual display contrast regardless of
where the contrast was set.
References and Related Documents
Additional information for channel partners on the IP Phone 1100 Series is available on the
IP Phone 1100 Series Product Page on
www.nortel.com and within the Partner Information
Center (PIC) at:
http://www.nortel.com/prd/picinfo/index.html
The following documents can be accessed at this link:
Sales and Marketing Bulletin SM-2006-0296-GLOBAL can be referenced for
information about the IP1150E
Technical Product Specification (in PDF format) for IP Phone 1150E
IP Phone User Documentation
The latest IP Phone 1150E documentation is available online at the Support & Training
page, accessed,
Go to
www.nortel.com
Choose: Support & Training -> Software Downloads
Choose the tab “Browse product support” to see the “Easy as 1-2-3” selection
boxes.
In box 1, under Select from Product Categories, scroll down and under
“Telephones & Accessories” and choose: “---IP Phones”
In box 2 select “IP Phone 1150E”
User Documentation
IP Phone 1150E Getting Started Card (In-box documentation)
CS 1000 NTP 553-3001-368 (IP Phones Description, Installation, and Operation)
IP Phone 1150E for CS 1000 Quick Reference Card
IP Phone 1150E for CS 1000 User Guide
CS 1000 - IP Phone 1150E Call Center User Guide
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Ordering Guidelines and Procedures
Product codes for the new 1150E are:
Separately orderable parts include:
The IP1150E can be ordered as part of a system order or purchased as merchandise
through the standard Nortel order process.
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The IP Phone 1150E presumes use of 802.3af standard Power over Ethernet (PoE) and
thus, does not
include a global power supply as standard offer for support of local powering.
If local power is desired, both a global power supply (one per IP Phone 1150E set) and
power cord (for the respective region of interest) must be ordered separately.
Two optionally available AC power supplies will support the IP Phone 1150E. The 48V DC,
90-260 VAC, 50-60Hz “brick style” supply, which was introduced with IP Phone 2007 and is
common to the IP Phone 1100 Series, can be leveraged by customers within countries
where RoHS compliance is not mandated. In turn, a 48V DC 100/240 VAC/ 50 – 60Hz
Universal “brick style” power supply, which is RoHS compliant, is available for customers
where regulations mandate RoHS compliant purchases. IP Phone 1150E is RoHS compliant
as of its general availability.
The IP Phone 1150E will come standard with a Category 5e (CAT5e) cable of 2m length,
which like Category 6 (CAT6) cable is rated per the EIA/TIA industry specification to support
Gigabit Ethernet networking speeds. CAT5 cable today contains four pairs of copper wire of
which two are used today in support of 10/100 Mbps speeds. A new specification for CAT5
cable (CAT5e – the “e” referring to enhanced) supports short run (<15m) Gigabit Ethernet
networking by using all four pairs of wire. While there are new technologies such as CAT6
and CAT7, Nortel has made the selection to support CAT5e because of its affordability for
customers as well as backward compatibility on CAT5 infrastructures.
*Nortel, the Nortel logo and the Globemark are trademarks of Nortel.
©2006 Nortel Networks Limited. All rights reserved. Nortel, the Nortel logo, and the Globemark design are trademarks of
Nortel Networks Limited. All other trademarks are the property of their respective owners.
The information in this document is subject to change without notice.
Nortel reserves the right to make changes, without notice,
in equipment design as engineering or manufacturing methods may warrant.
The statements, configurations, technical data,
and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information in
this document is proprietary to Nortel Networks Limited.
To view the most recent version of this bulletin, please visit Nortel’s Partner Information Center on the web at:
http://www.nortel.com/pic.
Nortel Page 10 of 10
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