SMART Technologies 3000i User manual

99-00360-02 Rev A0

Room Control Module

Installation Guide

for the

Interactive Whiteboard

FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own

expense.

U.S. Patent No. 5,448,263 and 6,141,000. Canadian Patent No. 2,058,219. Other U.S. and foreign patents pending.

Trademark Notice

SMART Board and X-Port are trademarks of SMART Technologies Inc. Phillips is a registered trademark of Phillips Screw Company. Microsoft and Windows

are registered trademarks of Microsoft Corporation in the U.S. and/or other countries. All other third-party product and company names are mentioned for

identification purposes only and may be trademarks of their respective owners.

Copyright Notice

translated into any language in any form by any means without the prior written consent of SMART. Information in this manual is subject to change without notice

and does not represent a commitment on the part of SMART.

99-00360-02 REV A0 Contents

Contents

Installing the Room Control Module................................................ 1

About the Custom Straight-Through MOD4 I

2

C Cables.................................1

Removing the Blank Panel.............................................................................2

Completing the Computer 2 (X-Port 20) Serial Panel Connections...............3

Inserting the Room Control Module ...............................................................5

Updating the Control Panel Firmware ............................................. 7

Connecting the I

2

C Flash Adapter Cable (Serial No. 05000-05999) .............7

Connecting the I

2

C Control Panel Flash Cable (Serial No. 07000-07999) ....9

Connecting to a Third-Party Room-Control System ....................................10

Updating the Control Panel Firmware..........................................................11

Customer Support........................................................................... 14

Contacting SMART Technical Support ........................................................14

Other SMART Contacts ...............................................................................14

Product Warranty .........................................................................................14

99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 1

Installing the Room Control Module

These instructions explain how to install the SMART Room Control Module (part No. 3000i-RCM). For

information about programming the module to work with a third-party system, refer to the Room Control

Module Integration Guide for the Rear Projection SMART Board™ 3000i Interactive Whiteboard.

You can use a third-party room-control system to change the projector settings for a Rear Projection

SMART Board 3000i interactive whiteboard. However, when used on its own, a third-party room-control

system doesn’t provide access to the many features available from the control panel on the 3000i. To

provide an interface between the room control system and the 3000i, you need the SMART Room

Control Module. You can then use the control panel or the room control system to change the standby

state, source, display and volume settings for the 3000i.

NOTE: Check that the last four digits of the serial number for your 3000i are greater than 05000. The

Room Control Module only works with SMART Board 3000i interactive whiteboards that have a serial

number greater than 05000, because these units contain the SMART X-Port™ 20 switch.

The Room Control Module kit for the 3000i contains the following:

• the Room Control Module

• a custom straight-through MOD4 I

2

C cable with RJ11-6 (RJ12) connectors at both ends

(part No. 93-199-00) and a tie wrap

• a custom I

2

C flash adapter cable (part No. 93-00350-00) only for use if the serial number on your

3000i is between 05000 and 05999

• an anti-static wrist strap

• the warranty document

• a diskette with the hex file for upgrading the control panel firmware

• the Room Control Module Installation Guide and Room Control Module Integrator’s Guide

You’ll need a Phillips® No. 2 screwdriver and cutting pliers or wire cutters to perform the installation.

About the Custom Straight-Through MOD4 I

2

C Cables

Before you install the Room Control Module in the patch panel, you need to connect two cables. We

supply one of the cables and you must reroute the other from inside the cabinet. Both are custom

MOD4 I

2

C cables that use RJ11-6 (RJ12) connectors with four colored wires attached and identical pin

assignments at both ends. The pin assignments for the connectors, shown below, are vital for the

cables to work correctly.

WARNING: This is a custom straight-through cable, not a standard crossover telephone cable. Using a

telephone cable instead of this custom cable could damage the Room Control Module and the 3000i.

Connector 1

Pin 1

Connector 2

Pin 1

MOD4 I C Cable

2

Pin 1

Black

Red

Yellow

Green

Pin 1

Black

Red

Yellow

Green

Connector 1

Connector 2

Pin 1

Pin 2

Pin 3

Pin 4

Pin 5

Pin 6

Pin 1

Pin 2

Pin 3

Pin 4

Pin 5

Pin 6

Black

Red

Yellow

Green

Connector 1 Connector 2

Black

Red

Yellow

Green

(Blue, not used)

(White, not used)

(Blue, not used)

(White, not used)

2 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0

Removing the Blank Panel

NOTE: We recommend that you wear the supplied anti-static wrist strap throughout the

installation process. This wrist strap protects electronic components from damage due to

electrostatic discharge. Attach the adhesive side of the strap to your wrist and wrap the copper

tape on the other end of the strip around either of the two screws shown below.

Cables removed from

illustration for clarity

Wrap the copper tape on the anti-static

wrist strap around either screw

1 Shut down the computer, and put the projector into Standby mode. Wait a full minute to allow

the fans to cool the projector, and then unplug the 3000i from the power outlet.

2 With a Phillips No. 2 screwdriver, remove the four screws used to attach the blank panel at

the left end of the patch panel (rear of cabinet). Discard the blank panel, but keep the screws

handy. You’ll need them later to install the Room Control Module.

Cables removed from

illustration for clarity

Blank Panel

Screw x 4

Patch Panel

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99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 3

Completing the Computer 2 (X-Port 20) Serial Panel

Connections

1 Disconnect the computer 2 serial cable from the computer 2 serial panel.

Computer 2

Serial Cable

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2 Remove the four screws used to attach the computer 2 serial panel. Keep the screws handy,

because you’ll need them later.

Computer 2

Serial Panel

Screw x 4

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3 Pull the computer 2 serial panel towards you by approximately 1/2" (12.7 mm), tilt the panel

diagonally, and fit the panel inside the cabinet. As you fit the panel inside the cabinet, flip it to

make the RJ11-6 (RJ12) connectors accessible. The back of the panel should face you.

Pull the panel towards you Tilt the panel diagonally Fit it inside the cabinet

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Make RJ11-6

(RJ12)

connectors

accessible

4 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0

4 Disconnect the MOD4 I

2

C cable at the top of the computer 2 serial panel.

MOD4 I C Cable

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5 Run this cable behind the patch panel and through the opening where the blank panel was

removed.

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MOD4 I C Cable

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6 Hold the computer 2 serial panel with your right hand. Use your left hand to run the MOD4

I

2

C cable that came with the Room Control Module kit through the opening where you

removed the blank panel. Connect this cable to the jack on the computer 2 serial panel from

which you removed the other MOD4 I

2

C cable.

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Run the MOD4 I C cable

through the opening

Connect the MOD4 I C cable

to the computer 2 serial panel

2

99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 5

7 Tilt the computer 2 serial panel and pull it outside the cabinet. As you pull the panel out, flip it

so the RJ11-6 (RJ12) connectors remain inside the cabinet. The front of the panel should

face you.

Pull it outside the cabinet

Tilt the panel diagonally

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8 Partially tighten the four screws that hold the computer 2 serial panel in place. Once all of the

screws are in position, fully tighten them. Avoid over-tightening the screws.

Computer 2

Serial Panel

Screw x 4

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Inserting the Room Control Module

1 Connect the two MOD4 I

2

C cables to the RJ11-6 (RJ12) jacks on the Room Control Module.

You can connect either cable to either jack.

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RJ11-6 (RJ12)

Jacks

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Module

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MOD4 I C Cables

(You can connect either cable to either jack)

2

6 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0

2 Bundle any excess cable, fasten it with the supplied tie wrap, and clip off any excess tie-wrap

length.

Room Control

Module

Tie Wrap

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3 Partially tighten the four screws that hold the Room Control Module in place. Once all the

screws are in position, fully tighten them. Avoid over-tightening the screws.

Screw x 4

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4 Reconnect the computer 2 serial cable.

Computer 2

Serial Cable

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99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 7

Updating the Control Panel Firmware

The procedure for updating the control panel firmware varies depending on the last four digits of

the serial number on your 3000i. You’ll find serial number labels in two places: on the patch panel

at the rear of the cabinet and inside the right-hand door on the front of the cabinet.

Last Four Digits of the Serial No. on Your 3000i

Tasks Required to Update the Control Panel Firmware 05000–

05999

06000–

06999

07000–07999 08000+

Connect the I

2

C flash adapter cable to the I

2

C control

panel flash cable and the SC7 serial controller (page 7)

1

st

task

Connect the I

2

C control panel flash cable to the SC7 serial

controller (page 9)

1

st

task

Connect the SMART Room Control Module to a third-

party room-control system (page 10)

2

nd

task 1

st

task 2

nd

task 1

st

task

Use WBDiag to determine the control panel firmware

version (page 11)

3

rd

task 2

nd

task 3

rd

task 2

nd

task

If the control panel firmware version is 2.0, 2.10 or 2.11,

update the firmware to version 2.12 (page 12)

4

th

task 3

rd

task 4

th

task

Connecting the I

2

C Flash Adapter Cable (Serial No. 05000-

05999)

If the last four digits of the serial number on your 3000i are between 05000 and 05999, you must

insert the I

2

C flash adapter cable between the I

2

C control panel flash cable and SC7 serial

controller before you attempt to update the control panel firmware.

1 Open the right-hand door of the cabinet. Partially loosen the two screws that attach the serial

controller metal housing to the front panel. Two or three turns will suffice. The screws are

located on the outside of the front panel.

Partially loosen both screws

NOTE:

Several figures show the top

half of the cabinet removed fo

r

illustration purposes.

However, you should leave

the screen and the top half of

the cabinet attached

throughout the installation

p

rocedure.

8 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0

2 Reach inside the cabinet, behind the front panel. Lift the serial-controller metal housing up

and then back to release it from the keyholes on the panel.

3 Carefully lower the serial controller through the opening in the front panel. The cables should

remain connected to the serial controller.

4 Disconnect the I

2

C control panel flash cable from the vertical jack on the serial controller.

I C Control Panel

Flash Cable

Vertical Jack

2

5 Connect this cable to the female end of the I

2

C flash adapter cable. Then connect the male

end of the I

2

C flash adapter cable to the vertical jack on the serial controller.

I C Flash Adapter Cable

I C Control Panel

Flash Cable

Vertical Jack

2

99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 9

6 Reach inside the cabinet and attach the serial controller metal housing to the inside of the

front panel. To do this, fit the two partially inserted screws on the metal housing into the

keyholes on the front panel.

Connecting the I

2

C Control Panel Flash Cable (Serial No.

07000-07999)

If the last four digits of the serial number on your 3000i are between 07000 and 07999, you must

connect the I

2

C control panel flash cable to the SC7 serial controller before you can update the

control panel firmware.

1 Open the right-hand door of the cabinet. Partially loosen the two screws that attach the serial

controller metal housing to the front panel. Two or three turns will suffice. The screws are

located on the outside of the front panel.

Partially loosen both screws

2 Reach inside the cabinet, behind the front panel. Lift the serial-controller metal housing up

and then back to release it from the keyholes on the panel.

NOTE:

Several figures show the

top half of the cabinet

removed for illustration

p

urposes. However, yo

u

should leave the screen

and the top half of the

cabinet attached throughout

the installation procedure.

NOTE:

A

void pinching any of the

cables between the metal

housing and the cabinet.

10 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0

3 Carefully lower the serial controller through the opening in the front panel. The cables should

remain connected to the serial controller.

You’ll notice that the I

2

C control panel flash cable is bundled with the DB9 serial cable.

4 Using cutting pliers or wire cutters, cut the tie wraps as required to free the control panel flash

cable.

5 Connect this cable to the vertical jack on the serial controller.

I C Control Panel

Flash Cable

Vertical Jack

2

6 Reach inside the cabinet and attach the serial controller metal housing to the inside of the

front panel. To do this, fit the two partially inserted screws on the metal housing into the

keyholes on the front panel.

Connecting to a Third-Party Room-Control System

1 Plug the 3000i power cable into a power outlet, turn on the computer, and take the projector

out of Standby mode.

NOTE:

A

void pinching any of the

cables between the metal

housing and the cabinet.

99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 11

2 Connect the DB9F end of a DB9F/custom cable to the Control port on the Room Control

Module. This cable isn’t supplied by SMART Technologies. It’s usually supplied by the third-

party room control vendor.

NOTE: Do not use an off-the-shelf DB9 null-modem cable to connect the SMART Room

Control Module to a third-party room-control system, as the DTR/DSR pin will cause the

system to malfunction.

DB9F End of

DB9F/Custom Cable

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Control Port

Use the following pin assignment for the cable:

Rear Projection SMART Board 3000i Interactive Whiteboard

Room Control Module

RxD

TxD

RTS

CTS

TxD

RxD

CTS

RTS

Third-Party Room-

Control System

DB9F

3

2

8

7

5Signal GND Signal GND

Custom Connector

3 Connect the other end of the cable to the third-party room-control system.

Updating the Control Panel Firmware

If the control panel card in your 3000i uses firmware version 2.0, 2.10 or 2.11, you'll need to

update the firmware to version 2.12.

NOTE: This procedure takes between 20 and 30 minutes. If you use a laptop computer to

complete the following steps, make sure it’s connected to a continuous power source.

To determine your firmware version

1 Disconnect the port in the SMART Board Control Panel as follows:

a Click the SMART Board icon in the System Tray and select Control Panel.

The SMART Board Control Panel opens.

b On the Boards tab, select the port for your interactive whiteboard.

c Click the Disconnect button.

12 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0

2 Open the WBDiag application as follows:

a On the Boards tab, click the Log button.

The Status Log opens.

b Click the Diagnostics button.

The WBDiag application opens.

3 Open the port in WBDiag as follows:

a There are four numbered COM port buttons on the WBDiag toolbar. Ensure that the

correct one for your interactive whiteboard is selected.

COM 1 Selected

b Click the Open Port button.

When the port is successfully opened, an OPEN SUCCEEDED!! message appears.

4 Select Wonderbar > Hardware Info and take note of the firmware version in the dialog box

that appears.

5 If the firmware version is 2.0, 2.10 or 2.11, update the firmware as explained in the next

section.

OR

If the firmware version is 2.12 or higher, there’s no need to update the control panel firmware.

However, before you integrate the Room Control Module:

a Select File > Exit in the WBDiag window.

b Click the Close button in the Status Log.

The SMART Board Control Panel appears.

c On the Boards tab, click the Connect button.

The Select COM Port dialog box opens.

d Under Manual, select the correct COM port from the list and then click the Select button.

OR

Click the Detect SMART Hardware button. The system searches for the presence of the

interactive whiteboard until the correct COM port is located.

To update the control panel firmware

The port for your interactive whiteboard should still be disconnected. If it isn’t, follow the

instructions in step 1 on page 11. In addition, the WBDiag application should still be open. If it

isn’t, follow the instructions in step 2 on page 12.

1 Copy the hex file on the supplied diskette to the hard drive of the laptop or internal computer.

The hex file is also available from our Web site at www.smarttech.com/support/firmware.

NOTE: The port should still be open. If it isn't, select the COM port for your interactive

whiteboard in WBDiag and click the Open Port button.

2 Select Wonderbar > Download Firmware.

The Open dialog box appears.

WARNING:

Do not click the

button or the Download

Firmware command on

the Board menu, as that

would replace your serial

controller firmware with

firmware intended for the

control panel, thereby

rendering your system

inoperable.

99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 13

3 Browse to the hex file and open it. The download process takes approximately 20 to 30

minutes. We recommend that you not disturb this process by performing any work on the

laptop or internal computer for the duration of the download.

During the download, a series of messages appear. At the end of the download, you will

see the following:

ATTEMPTING TO PROGRAM THE FIRMWARE ON THE WONDERBAR

010.808 -> WONDERBAR IN BOOTLOADER CODE

011.058 -> WONDERBAR BOOTLOADER VERSION: 3.11

016.088 -> (0x00, 0x00, 0x00, 0x00) - ERROR FLAG SET:0x0002

...................................................................................................................................

DOWNLOAD SUCCESS!

4 To check the downloaded version, select Wonderbar > Hardware Info. You should see the

following values:

WONDERBAR F/W VERSION: 2.12

WONDERBAR CHECKSUM: F721h

NOTE: If you were to download a version other than 2.12 from our Web site, the values for the

control panel version and checksum would differ from those shown above.

5 Select File > Exit.

6 Press the Close button in the Status Log.

7 Reconnect the serial port in the SMART Board Control Panel as follows:

a Click the Connect button.

The Select COM Port dialog box opens.

b Under Manual, select the COM port from the list and click the Select button.

OR

Click the Detect SMART Hardware button. The system searches for the presence of the

interactive whiteboard until the correct COM port is located.

14 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0

Customer Support

SMART’s Technical Support team welcomes your call. However, you may want to contact your

local reseller first if you experience problems with any SMART product. SMART’s resellers can

readily provide you with quick advice so you can start enjoying the benefits of the Room Control

Module for the Rear Projection SMART Board 3000i interactive whiteboard without delay.

Contacting SMART Technical Support

All SMART software includes free telephone, fax and e-mail support. There are a number of ways to

contact SMART Technical Support:

Telephone: toll-free at 1.866.518.6791 (Canada/U.S.) or +1.403.228.5940 (all other countries)

(Available 7 a.m. − 6 p.m. Mountain Time from Monday to Friday)

Fax: +1.403.245.0366

E-mail: [email protected]

Web site: www.smarttech.com

Please note when you purchased the Room Control Module, the reseller’s name and the serial

number of both the Room Control Module and the 3000i so we may better assist you. The Room

Control Module serial number label is located above the Control port on the module (rear of

cabinet). The serial number label for the 3000i is provided in two places: on the patch panel at the

rear of the cabinet and inside the right-hand door on the front.

Other SMART Contacts

Main switchboard: toll-free at 1.888.42.SMART (Canada/U.S.) or +1.403.245.0333 (all other

countries)

Fax: +1.403.228.2500

E-mail: [email protected]

Our address: SMART Technologies Inc.

Suite 600, 1177 − 11th Avenue SW

Calgary, AB CANADA T2R 1K9

Product Warranty

The Room Control Module is covered by a one-year parts and labor warranty. Customers must

return any defective merchandise to an authorized service center as directed by the distributor,

dealer or manufacturer.

Warranty Shipping Charges

Shipping charges incurred from warranty service are paid as follows: The customer is responsible

for shipping the system to the service center. SMART pays return shipping via ground service on

any product returned for service within the warranty period. Any charges associated with a

customer-requested rush order are billed to the customer. Following the warranty period, the

customer is responsible for shipping the product to and from the service center. Read the warranty

shipped with your Room Control Module for details.

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