USER MANUAL
G500 SERIES
User Manual
Version
Issue Date
P/N
: G500 series
: Rev 1.5
: 2013.07.22
: 920-014011-00
Table of Contents
G500 Series
1 Barcode Printer
1-1 Box Content
1-2 Getting To Know Your Printer
2 Printer Setup
2-1 Open The Printer Cover
2-2 Open The Printing Mechanism
2-3 Loading The Ribbon
2-4 Loading The Label Roll
2-5 Installing The Label Supply Hub
2-6 Preparing For Tag Printing
2-7 Connecting The Printer To The Host Computer
2-8 Installing The Driver
3 Operation Panel
3-1 LED Operation Panel
3-2 Label size calibration and Self Test Page
3-3 Error Alerts
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001
001
002
004
004
004
005
007
009
010
011
012
015
015
016
017
P/N : 920-014011-00
4 NetSetting for Ethernet
4-1 Installing The NetSetting Software
4-2 The Interface Of NetSetting
5 Accessories
5-1 Installing The Label Dispenser
5-2 Installing The Cutter
6 Maintenance And Adjustment
6-1 Cleaning The Print Head
6-2 Adjusting The Print Head Pressure
6-3 Adjusting The Print Line
6-4 Adjusting The Cutter
6-5 Troubleshooting
Appendix
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018
019
020
026
027
032
036
036
036
037
037
038
TABLE OF CONTENTS
Table of Contents
G500 Series
1 Barcode Printer
1-1 Box Content
1-2 Getting To Know Your Printer
2 Printer Setup
2-1 Open The Printer Cover
2-2 Open The Printing Mechanism
2-3 Loading The Ribbon
2-4 Loading The Label Roll
2-5 Installing The Label Supply Hub
2-6 Preparing For Tag Printing
2-7 Connecting The Printer To The Host Computer
2-8 Installing The Driver
3 Operation Panel
3-1 LED Operation Panel
3-2 Label size calibration and Self Test Page
3-3 Error Alerts
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001
001
002
004
004
004
005
007
009
010
011
012
015
015
016
017
P/N : 920-014011-00
4 NetSetting for Ethernet
4-1 Installing The NetSetting Software
4-2 The Interface Of NetSetting
5 Accessories
5-1 Installing The Label Dispenser
5-2 Installing The Cutter
6 Maintenance And Adjustment
6-1 Cleaning The Print Head
6-2 Adjusting The Print Head Pressure
6-3 Adjusting The Print Line
6-4 Adjusting The Cutter
6-5 Troubleshooting
Appendix
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018
019
020
026
027
032
036
036
036
037
037
038
TABLE OF CONTENTS
G500 Series
Declaration
P/N : 920-014011-00
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic compatibility
based on the standards EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and
EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, The equipment also tested and passed in
accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.
G500 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB9254-2008 (Class A ) ; GB17625. 1-2003; GB4943.1-2011,
EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and EN55024:1998/A1:2001/A2:2003,
IEC 61000-4-2:2008 series, UL 60950-1, 1st Edition, 2007-10-31, CSA C22.2 No. 60950-1-03, 1st Edition, 2006-07,
CFR 47, Part 15
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
此为
Class A
产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对其干扰采取切实可行
的措施。
SAFETY INSTRUCTIONS Please read the following instructions carefully.
Keep the equipment away from humidity.
Before you connect the equipment to the power outlet, please check the voltage of the power
source.
Make sure the printer is off before plugging the power connector into the power jack.
It is recommended that you connect the printer to a surge protector to prevent possible
transient overvoltage damage.
Be careful not to get liquid on the equipment to avoid electrical shock.
For safety and warranty reasons, ONLY qualified service personnel should open the equipment.
Do not repair or adjust energized equipment under any circumstances.
Safety Instructions
P/N : 920-014011-00
G500 Series
CAUTION
Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Only use with designated power supply adapter model.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
1
Barcode Printer
001
1 Barcode Printer
G500 Series
Box Content
Please check that all of the following items are included with your printer.
Barcode Printer
Power Cord
AC Adapter
USB Cable
Ribbon
Label Stock
1-1
Ribbon Hubs ( set of 2 )
Empty Ribbon Core
Label Supply Hub
Label Guide Plates ( set of 2 )
Quick Reference Guide
CD ( with QLabel software / user manual )
SAFETY INSTRUCTIONS Please read the following instructions carefully.
Keep the equipment away from humidity.
Before you connect the equipment to the power outlet, please check the voltage of the power
source.
Make sure the printer is off before plugging the power connector into the power jack.
It is recommended that you connect the printer to a surge protector to prevent possible
transient overvoltage damage.
Be careful not to get liquid on the equipment to avoid electrical shock.
For safety and warranty reasons, ONLY qualified service personnel should open the equipment.
Do not repair or adjust energized equipment under any circumstances.
Safety Instructions
P/N : 920-014011-00
G500 Series
CAUTION
Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Only use with designated power supply adapter model.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
2
1 Barcode Printer
G500 Series
Getting To Know Your Printer
Device Overview
Front View
Rear View
1-2
TOP COVER
COVER OPEN BUTTONS
Release buttons for opening the printer cover
FRONT COVER
SERIAL PORT ( RS-232 )*
POWER SWITCH
- ON
- OFF
FAN-FOLD LABEL INSERT
Feed slot for external label feeding
POWER JACK
USB PORT
Barcode Printer
002
OPERATION PANEL
The combination of connection ports may vary with printer model.
NOTICE
ETHERNET PORT*
3
1 Barcode Printer
G500 Series
Open The Printer Cover
Open The Printing Mechanism
ADJUSTMENT SCREW ( LEFT )
Screw for adjusting the print head pressure
ADJUSTMENT SCREW ( RIGHT )
Screw for adjusting the print head pressure
LABEL SUPPLY MODULE
- LABEL SUPPLY HUB
- LABEL GUIDE PLATES ( SET of 2 )
RIBBON MODULE
- RIBBON FEED MECHANISM
- RIBBON HUB
- EMPTY RIBBON CORE
LABEL GUIDE ( RIGHT )
RELEASE CATCH ( RIGHT )
RIBBON SUPPLY HUB
RELEASE CATCH ( LEFT )
LABEL GUIDE ( LEFT )
PRINTING MECHANISM
PLATEN
LABEL SENSOR
Movable
ADJUSTMENT SCREW
Screw for adjusting
the print line
Barcode Printer
003
4
2 Printer Setup
G500 Series
Open The Printer Cover
Pressing The Cover Open Buttons
Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the
printer housing and lift the cover.
Open The Printing Mechanism
Pressing The Release Catches
Release and lift the printing mechanism.
2-1
Pressing the button
COVER OPEN BUTTONS
Release buttons for opening the printer cover.
Pressing the button
Lift the printer cover backward
Lift the printing mechanism
Pressing
Pressing
RELEASE CATCHES
2-2
Printer Setup
004
5
2 Printer Setup
G500 Series
Loading The Ribbon
A New Ribbon Module Installation
Place the new ribbon on the hub which forms a ribbon supply hub.
Place the empty ribbon core on the hub which forms a ribbon rewind hub.
Stick the ribbon supply hub on the ribbon rewind hub and wind the rewind hub 2~3 circles.
2-3
RIBBON SUPPLY HUB
Place on the hub
RIBBON HUB NEW RIBBON
Place on the hub
EMPTY RIBBON CORERIBBON HUB
RIBBON FEED MODULE
Printer Setup
005
Wind the ribbon around the core
6
2 Printer Setup
G500 Series
Install The Ribbon On The Printer
Place the ribbon supply hub at the back of the printing mechanism.
Pass the ribbon supply hub under the print head.
Insert the ribbon rewind hub on the ribbon feed mechanism.
Close the printing mechanism, making sure that it clicks into place.
Place on the printing mechanism
RIBBON FEED MECHANISM
Wind to the back
Insert into the printing mechanism
Printer Setup
006
7
2 Printer Setup
G500 Series
Loading The Label Roll
A New Label Roll Module Installation
Place the label stock on the label supply hub, attach the guide plates to the label stock holder.
Install The Label Roll Module On The Printer
Now load the label stock into the printer.
2-4
Place on the ribbon hub
LABEL STOCK
LABEL SUPPLY HUB
LABEL GUIDE PLATES
Place on the printer
Printer Setup
007
8
2 Printer Setup
G500 Series
Release the printing mechanism and lift it.
Pass the labels through the label guides up to the tear-off plate.
Adjust the label guides to the label width.
Close the printing mechanism.
Through the label guides
LABEL GUIDES
Printer Setup
008
Close
9
2 Printer Setup
G500 Series
Installing The Label Supply Hub
1" Cores
Installing the label supply hub for 1" cores.
1.5" Cores
Installing the label supply hub for 1.5" cores.
3" Cores
Installing the label supply hub for 3" cores.
2-5
Printer Setup
009
10
2 Printer Setup
G500 Series
Preparing For Tag Printing
In tag printing, the tag hole indicates the height of a label. During adjustment, the sensor must therefore be positioned
directly below the tag hole as shown in the illustration. The tag hole should be at least 3 mm in diameter to ensure
correct functioning.
2-6
SENSOR POSITION
Printer Setup
010
11
B1
USB PORT
B2
USB PORT
A1
POWER JACK
A2
PLUG
2 Printer Setup
G500 Series
Connecting The Printer To The Host Computer
Please make sure that the printer is switched off.
Connect the power cord to the AC adapter and connect the adapter to the printer.
Connect the USB / parallel cable to the printer and host computer.
Switch on the printer. The LED indicator should now lights up.
2-7
B1
USB PORT
A1
POWER SLOT
A2
THE SOCKET OF THE WALL
B2
USB PORT
Printer Setup
011
12
2 Printer Setup
G500 Series
Installing The Driver
STEP-01Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull-Driver" folder on
the CD.
STEP-02Select the icon for the driver file and click it to start the installation.
STEP-03Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
STEP-04Select "Install printer drivers".
STEP-05Specify your printer model.
2-8
Printer Setup
012
13
2 Printer Setup
G500 Series
STEP-06Specify the port used to connect the printer to the host computer.
STEP-07Enter a printer name and assign the appropriate rights.
STEP-08Once the installation is complete, a summary of the printer settings is displayed.
STEP-09Check whether the printer settings are correct and click "Finish" to start copying the driver files.
STEP-10Wait until copying is complete, then finish the installation.
Printer Setup
013
14
2 Printer Setup
G500 Series
STEP-11Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
Printer Setup
014
15
3 Operation Panel
G500 Series
LED Operation Panel
FEED Button
When you press the FEED button, the printer moves the label to the defined stop position. If you are using
continuous labels, pressing the FEED button will move label stock until you release the button again. If you are
using individual labels, pressing the FEED button will move only one label. If the label does not stop at the correct
position, please run the auto calibration
(See Section 3-2. for the label size calibration function)
on the label stock.
LED Indicators
3-1
Operation Panel
015
LED indicator Status Description
Green
Standby mode
The printer is ready for operation.
READY
XSTATUS
XREADY
RedSTATUS
Error mode
The printer has detected an error.
(See Section 3-3. for Error alerts)
Beeps
X
2 x 2 beeps
2 x 3 beeps
2 x 4 beeps
16
3 Operator Panel
G500 Series
3-2
Label size calibration and Self Test Page
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
And the self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.
STEP-01Check that the label stock is loaded correctly.
STEP-02Switch off the printer.
STEP-03Switch the printer on again, keeping the FEED button pressed. When the READY LED starts to flash
red and the STATUS LED lights up orange, release the FEED button. The printer will now measure
the label stock and store the label height.
STEP-04Once the printer has successfully measured the label stock, it will print a self-test label.
G500 GX.XXX
USB S/N: XXXXXXXX
Serial port : 96,N,8,1
MAC Addr: xx-xx-xx-xx-xx-xx
DHCP Enable
IP xxx.xxx.xxx.xxx
Gateway xxx.xxx.xxx.xxx
Sub-Mask xxx.xxx.xxx.xxx
###############################
1 DRAM installed
Image buffer size : 1500 KB
000 FORM(S) IN MEMORY
000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
2048 KB FREE MEMORY
^S4 ^H10 ^R000 ~R200
^W108 ^Q100,0,0 ^E12
Option : ^D0 ^O0 ^AD
Reflective AD : 1.80 2.01 1.89 [0.21_0]
Code Page : 850
Default state= No
Model & Version
USB ID setting
Serial port setting
MAC address of Ethernet port
IP protocol setting
IP address of Ethernet port
Gateway setting
Netmask setting
Number of DRAM installed
Image buffer size
Number of forms
Number of graphics
Number of fonts
Number of Asian fonts
Number of Databases
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
Label width, Form length, Stop position
Cutter, Label Dispenser, Mode
Sensor Setting
Code Page
Printer is on factory default
Operation Panel
016
The contents of a self-test printout are listed below.
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
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