3com HomeConnect 3CP3617B User manual

Brand: 3com

Model: HomeConnect 3CP3617B

Category: Modems

Type: User manual

Introduction

Using your Modem

Connecting to your

Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

What is ADSL?

ADSL provides high speed video and data communications to residences and

businesses over standard telephone lines. ADSL service is provided by connecting a

pair of very high speed modems to each end of the phone line; one in the central office

(ATU-C), and the other at the customer's premises (ATU-R).

Because ADSL is asymmetric, there is a measurable difference in the bit rate between

the upstream (how fast you can send data) and downstream (how fast you can receive

data) transmissions.

The 3Com HomeConnect ADSL Modem utilizes full rate, G.dmt, or lite, G.lite,

ADSL. The speed and type of DSL your modem uses, will be determined by the type

of service you have ordered from your DSL provider.

A typical ADSL installation will require either a POTS (Plain Old Telephone Service)

Splitter or Micro filters to be used for your analog voice service. The use of these

devices enables simultaneous usage of normal telephone service and the modem, with

no interruption to the normal telephone service. Your DSL provider will normally

supply you with a Splitter or Micro filters and explain their usage.

Introduction

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Introduction

Using your Modem

Connecting to your

Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

Using your Modem

This section contains information on using your HomeConnect ADSL Modem.

Using Quick View to verify your Connection

Connecting to your Internet Provider

Using Control Center

Getting Started

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Introduction

Using your Modem

Connecting to your

Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

Connecting to your Internet Provider

When your modem was installed, based upon the selections you made for your ISP or

DSL provider, the proper software for the operation of your modem was set up.

Normally, you require nothing further in order to connect to their service. If there are

further requirements, they are covered in documentation provided by your Internet

Service Provider(ISP).

Microsoft Dial-up Networking

The following information only applies if your modem was installed in such a way as

to use Microsoft Windows Dial-up Networking to connect to your ISP. Some providers

use Dial-up Networking to connect to their service, but don't require that your modem

be using it. (This is normally the case if the provider is using PPP over Ethernet

(PPPoE)). If your connection is set up in such a way as to require that your connect by

Dial-Up Networking, you may find that you need to modify the existing connection or

create another one. If so, follow these instructions.

The codes and settings necessary to set up the Dial-up connection should be in the

material supplied by your ISP.

Creating a Dial-up Connection

Modifying or Changing the Values of a Dial-up Connection

Connecting (Dialing in) to a Dial-Up Connection

Creating a Dial-up Connection

The following is the basic procedure. Screens and procedures may vary from those

shown slightly depending on the version of Windows you are using.

First, open Microsoft Windows Dial-Up Networking. This can be done through the

Start menu, by selecting the appropriate path:

Win9x:

Start > Programs> Accessories >

Communications > Dial-Up Networking

WinMe: Start > Settings > Dial-Up Networking

Win2k:

Start > Settings > Networking and Dial-Up

Connections

Creating or Modifying Dial-up Connections

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WinNT:

Start > Programs > Accessories > Dial-Up

Networking

The Dial-Up Networking icon may look like one of the following two icons. (Note: In

Windows 2000, go directly to the next step.)

When you click on Dial-Up Networking, you will see an icon for Make New

Connection. Click on that.

This opens the following window.

Type in a name to identify the connection. This can be anything you choose.

Select the 3Com PCIA DSL Line 0 or 1 from the drop down list "Select a device" .

(There may be other numeric selections. That's ok.)

Press the Next button, which displays the following screen.

Creating or Modifying Dial-up Connections

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Don't use the Area Code field. In the Telephone number field, enter the VCI value

given to you by your Service Provider. Since you are establishing an ADSL

connection, you will not use a standard telephone number. Instead, the VCI value you

enter here will be used in conjunction with the VPI value you entered during setup of

the HomeConnect modem in order to establish the connection.

Press the Next button to complete the definition of the Service Profile connection.

Then click Finish to save the profile in your Dial-Up Networking folder. You can also

move a copy of this icon to the desktop if you like by clicking on it with the right

mouse button and dragging to the desktop.

Modifying the values of a Dial-up Connection

To modify the options that your Dial-up Connection is using, open the connection by

selecting its Properties. This is done by highlighting the connection in the Dial-up

Networking Folder and then either choosing Properties from the File menu or

right-clicking the mouse and selecting Properties from the pop-up menu. An example

is shown here:

Creating or Modifying Dial-up Connections

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When you click Properties, you will see the Properties window. Make sure that the

General tab is shown.

General Properties Tab

Creating or Modifying Dial-up Connections

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The General properties screen allows you to choose/change the Modem you are using

for the connection and allows you to change the phone number.

Telephone number

This field should be set to the VCI for your connection.

Use area code and Dialing Properties

This check box should NOT be checked. If it is, it may be modifying the Telephone

number field And therefore changing your VCI to something else.

Connect using

This list box allows you to change the name of the modem you are using to connect

with. For Your 3Com ADSL Modem you should have two choices. They are 3Com

PCIA DSL Line 0 and 3Com PCIA DSL Line 1.

Server Types Tab

The Server Types properties screen is used to set various options related to your

connection and to define the protocols you wish to use to talk to the computer you are

dialing.

Advanced Options

For many ISPs, you will want to check the boxes to Log on to Network, and also to

Creating or Modifying Dial-up Connections

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Enable software compression. Some prefer that you don't. Check with your provider.

Allowed Network Protocols

If you are connecting to the Internet then you must check the TCP/IP option as shown

above. (In general, unless you have been told otherwise by your Internet Provider or

Systems Administrator, this is the only option that you should have checked when

connecting to the Internet. IPX/SPX is used if you are connecting to a Novell Netware

LAN, and Netbeui refers to Microsoft Networking.)

The TCP/IP Settings button allows you to configure your specific TCP/IP settings for

this connection. This opens the following window.

Unless instructed by the Service Provider who gives you access to the Internet, do not

change any of these values.

Scripting Tab

Unless instructed by your Service Provider there is nothing here to modify or change.

Multilink

Unless instructed by your Service Provider there is nothing here to modify or change.

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Dialing a Connection

To connect to your Network Provider, open up the Dial-Up Networking window, and

double-click on the connection you have defined. Enter in the User name and the

Password assigned to you by your service provider who gives you access to the

Internet. The Phone Number should be the VCI your service provider has given you

to establish a DSL connection.

Once you have entered in the User Name and Password, press the Connect button to

make the call.

Creating or Modifying Dial-up Connections

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Introduction

Using your Modem

Connecting to your

Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

Uninstalling the modem

It may be necessary at some point to uninstall the HomeConnect ADSL Modem. This

may be necessary if an updated version of the HomeConnect ADSL Modem software

has been obtained, or the HomeConnect ADSL Modem needs to be removed from the

system.

Removing HomeConnect ADSL Modem application and

drivers

Windows 95/98/Me

Windows 2000

Windows NT

Removing HomeConnect ADSL Modem Hardware

Uninstalling the HomeConnect ADSL Modem will erase your configuration, removing

all connection definitions you have established. Please make a note of all important

information before uninstalling the HomeConnect ADSL Modem.

To uninstall the 3Com HomeConnect ADSL modem, follow the instructions below for

the version of Microsoft Windows you are using.

Microsoft Windows 95/98/Millennium (Me)

Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall

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Step 2. You will be asked to confirm that you really do want to completely remove the

application. Select OK.

Step 3.The Install Wizard will perform the maintenance and will now present a screen

that prompts you to launch the Windows Control Panel Applet. Select Finish.

Step 4. You should see a screen like the one below.

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Select 3Com HomeConnect ADSL Modem and then press the Add/Remove Button.

This will run the Applications Remove program for the ADSL Modem applications

software.

Select HomeConnect Interview and then press the Add/Remove Button. This will

run the Applications Remove program for the HomeConnect Interview.

Select Instant Update and then press the Add/Remove Button. This will run the

Applications Remove program for Instant Update.

Step 5. Open the Network Applet in the Control Panel.

Step 6. Remove the Modem Software.

After opening the Network Applet you should see a screen like the one below.

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Select your modem from the list. Then press the Remove button.

NOTE: Your modem may have one of the following names.

3Com ADSL Modem Dialup/PPP (Win95 ... or ...98,Me,2K,NT)

3Com ADSL Modem Lan/1483 (Win95 ... or ...98,Me,2K,NT)

The name of the modem depends on the type of configuration which you were

originally assigned.

After Windows has removed the Modem software you will be asked to restart

Windows to complete. Press OK. After your PC has begun to restart, turn it off

before getting back into Windows. Remove the Modem card from your machine

(continue to the Removing HomeConnect ADSL Modem hardware section, if

necessary).

Your Modem is now completely removed.

NOTE: If you do not remove the Modem card from the machine, you will be asked by

Windows to re-install it. You can select Cancel at this time if you have not removed

the card yet.

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Microsoft Windows 2000

Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall

Step 2. You will see the following screen, informing you that Windows is in the

process of performing the uninstall.

Step 3.The next screen lets you know that the maintenance is complete.

After Windows has removed the Modem software, remove the Modem card from your

machine (continue to the Removing HomeConnect ADSL Modem hardware section, if

necessary).

Your Modem is now completely removed.

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NOTE: If you do not remove the Modem card from the machine, you will be asked by

Windows to re-install it. You can select Cancel if you have not removed the card yet.

Windows NT Workstation or Server

Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall

Step 2. You will be asked to confirm that you really do want to completely remove the

application. Select OK.

Step 3. NT will now present a screen that prompts you to launch the Windows Control

Panel Applet. Select Finish.

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Step 4. In the Network Applet, you should see the 3Com Modem displayed. Select it

and click OK.

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Step 5. An alert screen will appear, giving you the opportunity to change your mind.

Select Yes.

Step 6. Your software uninstall is now complete. You will be instructed to shutdown

and restart your computer.

Press OK. After your PC has begun to restart, turn it off before getting back into

Windows. Remove the Modem card from your machine (continue to the Removing

HomeConnect ADSL Modem hardware section, if necessary).

Your Modem is now completely removed.

Removing HomeConnect ADSL Modem Hardware

After uninstallation of the software and drivers, it may be necessary to remove the

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HomeConnect ADSL Modem.

If the HomeConnect ADSL Modem has been uninstalled from a Windows 95/98

system, the system will detect the HomeConnect upon restarting the computer (if Plug

& Play was enabled on the modem).

Removing the HomeConnect ADSL Modem

WARNING: Don't shock yourself. Unplug the computer and any attached

equipment before you uninstall the HomeConnect ADSL Modem.

1 Turn off and unplug the computer, then remove the computer cover. You don't need

to disconnect anything but the power. If you don't know how to remove the cover, see

your computer user's guide.

CAUTION: Don't damage the HomeConnect ADSL Modem with static

electricity. Ground yourself by touching the computer's metal back or side panel.

2 Remove the screw holding the metal bracket for the HomeConnect ADSL Modem.

Ground yourself by touching the metal part of the computer case, and remove the

HomeConnect ADSL Modem by grabbing the nonmetallic sides of the card.

3 Replace the bracket that was removed prior to the installation of the HomeConnect

ADSL Modem.

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Introduction

Using your Modem

Connecting to your

Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

Troubleshooting

If the HomeConnect ADSL Modem is not operating properly, select from the

following list of possible problems:

Quick View is not running, or Quick View is showing a red light which indicates the

DSL connection is not up

I can't connect to my Internet Service Provider (ISP) or I am receiving Dial-Up

Networking errors

I am unable to connect to or display web pages, or they seem to be loading extremely

slow

I can't install the software for my Internet Service Provider (ISP), or their software

can't find the modem

Troubleshooting

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Introduction

Using your Modem

Connecting to your

Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

Glossary

ABR

Available Bit Rate

ADSL

Asymmetric Digital Subscriber Line

AFE

Analog Front End

API

Application Programming Interface.

ATM

Asynchronous Transfer Mode

ATU-C

ADSL Transceiver Unit - CO End.

ATU-R

ADSL Transceiver Unit - Remote End.

Burst Tolerance

(also referred to as Maximum Burst Size), in cells/second (only applicable for VBR

service). This is the maximum number of cells that can be sent at the peak rate. This

information should be obtained from the service provider.

CAP

Carrier Amplitude and Phase Modulation.

CBR

Constant Bit Rate.

CHAP

Challenge Handshake Authentication Protocol. Part of the PPP protocol to ensure

authentication of the connection between two devices.

Central Office

Constellations

The constellation size is directly proportional to the total rate of bit transmission. The

larger the constellation size, the faster transmission will be.

CPE

Customer Premises Equipment.

Glossary

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3com HomeConnect 3CP3617B User manual

Brand: 3com

Model: HomeConnect 3CP3617B

Category: Modems

Type: User manual

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3com HomeConnect 3CP3617B User manual

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