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NCR 7197 Thermal Receipt
Printer
Release 1.0
Owner's Manual
B005-000-1409
Revision C
November, 2002
NCR 7197 owners ManualNCR 7197 owners ManualNCR 7197 owners ManualNCR 7197 owners Manual
7197 Owner’s Manual Contents
November 2002
ix
Contents
Quick Reference ..........................................................................................................v
How to Use this Book.........................................................................................vi
Who Should Use this Book? ..............................................................................vi
How to Obtain More Information ....................................................................vi
Revision Record .........................................................................................................vi
Contents ......................................................................................................................ix
Chapter 1: About the 7197 Printer 1
Features and Options .................................................................................................2
Receipt Station......................................................................................................2
General Features..................................................................................................3
Options..................................................................................................................3
Thermal Print Head....................................................................................................3
Ordering Paper and Supplies....................................................................................4
Ordering Thermal Receipt Paper.......................................................................4
Ordering Other Supplies ....................................................................................5
Ordering Documentation ...................................................................................5
Cleaning the Printer....................................................................................................6
Cleaning the Cabinet........................................................................................... 6
Cleaning the Thermal Print Head .....................................................................6
Chapter 2: Setting Up and Using the Printer 8
What Is in the Box?.....................................................................................................8
Removing the Packing Material.........................................................................9
Repacking the Printer........................................................................................ 10
Choosing a Location.................................................................................................10
Wall mounted.....................................................................................................11
Wall mounted Power Supply (Option)...........................................................11
Setting Switches ........................................................................................................12
Connecting the Cables..............................................................................................13
About the Universal Serial Bus...............................................................................15
Advantages of USB connections......................................................................15
Advantages of the NCR USB Solution............................................................15
Checking for USB Support on the Host Computer.............................................. 16
Host Configuration............................................................................................16
Configuring the Printer............................................................................................17
Installing the USB Printer Drivers..........................................................................20
Checking the Installation.........................................................................................30
Configuring Serial Port Number Assignments.....................................................33
Running the Edgeport Utility ..........................................................................33
Serial Port Configuration Methods .................................................................34
Uninstalling the Drivers ...................................................................................34
Using the Printer....................................................................................................... 36
Contents 7197 Owner’s Guide
September 1998
x
Loading and Changing the Receipt Paper.............................................................37
Removing the Paper Roll.................................................................................. 37
Loading the Paper Roll .....................................................................................39
Advancing Paper ...............................................................................................40
Chapter 3: Solving Problems 39
Green LED Does Not Come On/Printer Will Not Print...................................... 40
Green LED Blinking (Slow) .....................................................................................40
Green LED Blinking (Fast).......................................................................................40
Receipt Printing is Light or Spotty .........................................................................41
Other Serious Problems ...........................................................................................42
Contacting a Service Representative......................................................................42
Chapter 4: Diagnostics 44
Level 0 Diagnostics...................................................................................................44
Level 1 Diagnostics...................................................................................................45
Printer Configuration........................................................................................45
Configuring the Printer.....................................................................................46
Communication Interface Modes....................................................................49
Diagnostic Modes .............................................................................................. 51
Emulation/Software Options ..........................................................................53
Hardware Options.............................................................................................56
Default Code Page.............................................................................................58
EEPROM to Default Settings............................................................................60
Level 2 Diagnostics...................................................................................................61
Level 3 Diagnostics...................................................................................................62
Chapter 5: Communication 61
Communication Overview......................................................................................61
Interface...............................................................................................................61
Sending Commands..........................................................................................61
RS-232C Interface......................................................................................................62
Print Speed and Timing....................................................................................62
XON/XOFF Protocol......................................................................................... 63
DTR/DSR Protocol............................................................................................63
RS-232C Technical Specifications .................................................................... 63
Setting Extra RS-232C Options ........................................................................67
Chapter 6: Commands 67
Command Conventions...........................................................................................67
Introduction............................................................................................................... 67
List of Commands and Location.............................................................................67
By Command Code ...........................................................................................68
By Function.........................................................................................................72
Printer Function Commands............................................................................72
Vertical Positioning and Print.......................................................................... 72
Horizontal Positioning Commands ................................................................73
Print Characteristic Commands.......................................................................73
7197 Owner’s Manual Contents
November 2002
xi
Graphics Commands.........................................................................................74
Status Commands.............................................................................................. 74
Real Time Commands....................................................................................... 74
Auto Status Back Commands...........................................................................75
Barcode Commands .......................................................................................... 75
Page Mode Commands.....................................................................................75
Macro Commands .............................................................................................75
User Data Storage Commands.........................................................................76
Asian Character Commands ............................................................................76
Flash Download Commands............................................................................76
Comparison Chart .............................................................................................77
Command Descriptions ...........................................................................................79
Printer Function Commands............................................................................80
Vertical Positioning and Print Commands ....................................................86
Horizontal Positioning Commands ................................................................92
Print Characteristic Commands.....................................................................100
Graphics Commands.......................................................................................116
Status Commands............................................................................................ 126
Real Time Commands..................................................................................... 137
Auto Status Back Commands.........................................................................143
Bar Code Commands ...................................................................................... 146
Page Mode Commands................................................................................... 152
Macro Commands ...........................................................................................160
User Data Storage Commands.......................................................................162
Asian Character Commands ..........................................................................170
Flash Download Commands..........................................................................174
Chapter 7: Reflashing the Printer Firmware 181
Flash Utility Information................................................................................181
File Configurations.......................................................................................... 181
Printer Languages Cross Reference...............................................................182
Appendix A: Specifications 199
Printing Specifications............................................................................................ 199
Power Requirements ..............................................................................................200
Environmental Conditions .................................................................................... 200
Reliability................................................................................................................. 201
Dimensions and Weight.........................................................................................201
Density of Receipt Print Lines...............................................................................201
Duty Cycle Restrictions (Printing Solid Blocks) .................................................201
Appendix B: Print Characteristics 203
Character Size.......................................................................................................... 203
Receipt Station..................................................................................................203
Print Zones...............................................................................................................204
Receipt Station..................................................................................................204
Character Sets.......................................................................................................... 206
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