Contents
Read this first . . . . . . . . . . . v
Chapter 1. Finding information . . . . . 1
This guide and other publications . . . . . 1
Finding information with the ThinkVantage
button . . . . . . . . . . . . . . 2
Additional information for Access Help ...3
Chapter 2. Taking care of your ThinkPad
computer . . . . . . . . . . . . . 5
Important tips. . . . . . . . . . . . 5
Be careful about where and how you work 5
Be gentle with your computer . . . . . 6
Register your computer . . . . . . . 6
Carry your computer properly . . . . . 6
Handle storage media and drives properly 6
Be sure not to modify your computer . . . 7
Take care in setting passwords . . . . . 7
Care for the fingerprint reader . . . . . 7
Cleaning the cover of your computer . . . 7
Cleaning your computer keyboard . . . . 8
Cleaning your computer display . . . . 8
Chapter 3. Solving computer problems . . 9
Frequently asked questions . . . . . . . 9
Entering the BIOS Setup Utility . . . . . 10
Diagnosing problems . . . . . . . . . 11
HDD diagnostic program . . . . . . 11
Diagnosing problems using PC-Doctor
from the service partition . . . . . . 12
Troubleshooting. . . . . . . . . . . 12
Error messages . . . . . . . . . . 12
Errors without messages . . . . . . . 18
Memory problems . . . . . . . . . 20
Password problems . . . . . . . . 20
Keyboard problems . . . . . . . . 21
Pointing device problems . . . . . . 21
Sleep (standby) or hibernation problems 22
Computer screen problems . . . . . . 24
Battery problems . . . . . . . . . 27
AC adapter problems . . . . . . . . 27
Hard disk drive (HDD) or solid state drive
(SSD) problems . . . . . . . . . . 28
Optical drive problems . . . . . . . 29
Fingerprint reader problems . . . . . 29
Startup problems . . . . . . . . . 29
Chapter 4. Recovery options . . . . . . 31
Introducing Rescue and Recovery . . . . . 31
Solid state drive (SSD) . . . . . . . 31
Restoring the factory contents . . . . . . 32
Recovering data. . . . . . . . . . . 33
Chapter 5. Upgrading and replacing
devices . . . . . . . . . . . . . 35
Replacing the battery . . . . . . . . . 35
Upgrading the hard disk drive or solid state
drive . . . . . . . . . . . . . . 38
Replacing memory . . . . . . . . . . 41
Replacing the second battery . . . . . . 45
Using the travel cover. . . . . . . . . 47
Chapter 6. Getting help and service . . . 49
Getting help and service . . . . . . . . 49
Getting help on the Web . . . . . . . . 49
Calling the Customer Support Center . . . 49
Getting help around the world . . . . . . 51
Worldwide telephone list. . . . . . . . 51
Appendix A. Warranty information . . . . 57
Types of warranty service . . . . . . . 58
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . . 61
Appendix C. Features and Specifications 63
Features . . . . . . . . . . . . . 63
Specifications . . . . . . . . . . . 64
Appendix D. Notices. . . . . . . . . 67
Notices. . . . . . . . . . . . . . 67
Export classification notice . . . . . . 68
Electronic emissions notices . . . . . . . 68
Federal Communications Commission
(FCC) Statement . . . . . . . . . 68
Industry Canada Class B emission
compliance statement . . . . . . . . 69
Avis de conformité à la réglementation
d’Industrie Canada. . . . . . . . . 69
© Copyright Lenovo 2008 iii