HP Pavilion g4-1300 Notebook PC series User guide

Category
Notebooks
Type
User guide
HP G4 Notebook PC (UP School)
Maintenance and Service Guide
© Copyright 2011, 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, Athlon,
Phenom, Sempron, Turion, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Celeron, Core, and Pentium
are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Sixth Edition: March 2013
First Edition: January 2011
Document Part Number: 635396-006
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 9
Display .................................................................................................................................................. 9
Top ..................................................................................................................................................... 10
Button ................................................................................................................................ 10
Keys ................................................................................................................................... 11
Lights ................................................................................................................................. 12
TouchPad .......................................................................................................................... 13
Left side .............................................................................................................................................. 14
Front ................................................................................................................................................... 15
Right side ........................................................................................................................................... 15
Bottom components ........................................................................................................................... 16
3 Illustrated parts catalog ............................................................................................................................... 17
Service tag ......................................................................................................................................... 17
Computer major components ............................................................................................................. 18
Cable Kit ............................................................................................................................................. 26
Display assembly subcomponents ..................................................................................................... 27
Mass storage devices ......................................................................................................................... 29
Miscellaneous parts ............................................................................................................................ 30
Sequential part number listing ............................................................................................................ 31
4 Removal and replacement procedures ....................................................................................................... 40
Preliminary replacement requirements ............................................................................................... 40
Tools required .................................................................................................................... 40
Service considerations ....................................................................................................... 40
Plastic parts ....................................................................................................... 40
Cables and connectors ..................................................................................... 40
Drive handling ................................................................................................... 41
Grounding guidelines ......................................................................................................... 41
v
Electrostatic discharge damage ........................................................................ 41
Packaging and transporting guidelines ............................................. 43
Component replacement procedures ................................................................................................. 45
Service tag ......................................................................................................................... 45
Computer feet .................................................................................................................... 46
Battery ............................................................................................................................... 47
Optical drive ....................................................................................................................... 48
Hard drive .......................................................................................................................... 50
Memory module ................................................................................................................. 52
WLAN module .................................................................................................................... 53
Keyboard ........................................................................................................................... 55
Top cover ........................................................................................................................... 58
Power button board ........................................................................................................... 62
TouchPad button board ..................................................................................................... 63
TouchPad LED board ........................................................................................................ 64
Speakers ............................................................................................................................ 66
Optical drive cable ............................................................................................................. 67
USB board ......................................................................................................................... 69
Power connector cable ...................................................................................................... 70
System board ..................................................................................................................... 71
RTC battery ....................................................................................................................... 76
Fan and heat sink .............................................................................................................. 78
Processor ........................................................................................................................... 83
LED board .......................................................................................................................... 86
Display assembly ............................................................................................................... 87
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 95
Using Setup Utility .............................................................................................................................. 95
Starting Setup Utility .......................................................................................................... 95
Changing the language of Setup Utility ............................................................................. 95
Navigating and selecting in Setup Utility ............................................................................ 96
Displaying system information ........................................................................................... 96
Restoring factory settings in Setup Utility .......................................................................... 97
Exiting Setup Utility ............................................................................................................ 97
Updating the BIOS ............................................................................................................. 97
Determining the BIOS version ........................................................................... 98
Downloading a BIOS update ............................................................................. 98
Using System Diagnostics .................................................................................................................. 99
6 Specifications .............................................................................................................................................. 100
Computer specifications ................................................................................................................... 100
vi
14.0-inch, display specifications ....................................................................................................... 101
Hard drive specifications .................................................................................................................. 102
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive specifications ....................................... 103
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ............................... 104
7 Backup and recovery .................................................................................................................................. 105
Restore ............................................................................................................................................. 105
Creating restore media ..................................................................................................................... 106
Performing a system restore ............................................................................................................ 107
Restoring using the dedicated recovery partition (select models only) ............................ 107
Restoring using the restore media ................................................................................... 108
Changing the computer boot order .................................................................................. 108
Backing up and recovering your information .................................................................................... 109
Using Windows Backup and Restore .............................................................................. 110
Using Windows system restore points ............................................................................. 110
When to create restore points ......................................................................... 110
Create a system restore point ......................................................................... 111
Restore to a previous date and time ............................................................... 111
8 Power cord set requirements .................................................................................................................... 112
Requirements for all countries .......................................................................................................... 112
Requirements for specific countries and regions ............................................................................. 113
9 Recycling ..................................................................................................................................................... 114
Battery .............................................................................................................................................. 114
Display .............................................................................................................................................. 114
Index ................................................................................................................................................................. 120
vii
1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Product Name HP G4 Notebook PC √√
Processors AMD® Fusion E-450 1.65-GHz processor
(dual core, 18 W)
AMD Fusion E-350 1.60-GHz processor
(dual core, 18 W)
AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
AMD A6-3420M 2.40-GHz processor (1.5-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
AMD A6-3400M 2.30-GHz processor (1.4-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
AMD A4-3320M 2.60-GHz processor (2.0-GHz FSB,
4.0-MB L2 cache, dual core, 35 W)
AMD A4-3305M 2.50-GHz processor (1.9-GHz FSB,
2.0-MB L2 cache, dual core, 45 W)
AMD A4-3300M 2.50-GHz processor (1.9-GHz FSB,
4.0-MB L2 cache, dual core, 35 W)
AMD E2-3000M 2.40-GHz processor (1.8-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
AMD Athlon II P360 2.30-GHz processor (1.0-
MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W)
AMD Athlon II P340 2.20-GHz processor (1.0-
MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W)
AMD Phenom II N970 2.20-GHz processor (2.0-
MB L2 cache, 1333-MHz, 3.6GT/sec, quad core, 35 W)
AMD Phenom II N870 2.30-GHz processor (1.5-
MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35 W)
AMD Phenom II N850 2.20-GHz processor (1.5-
MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35 W)
1
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
AMD Phenom II N660 3.00-GHz processor (2.0-
MB L2 cache, 1333-MHz, 3.6GT/sec, dual core, 35 W)
AMD Phenom II P960 1.80-GHz processor (2.0-
MB L2 cache, 1066-MHz, 3.6GT/sec, quad core, 25 W)
AMD Phenom II P860 2.00-GHz processor (1.5-
MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 25 W)
AMD Phenom II P650 2.60-GHz processor (2.0-
MB L2 cache, 1066-MHz, 3.6GT/sec, triple core, 25 W)
AMD Turion II P560 2.50-GHz processor (2.0-
MB L2 cache, 1066-MHz, 3.6GT/sec, dual core, 25 W)
AMD V160 2.40-GHz processor (512-KB L2 cache,
1066-MHz 3.2-GT/sec, single core, 25 W)
AMD V140 2.30-GHz processor (512-KB L2 cache,
1066-MHz 3.2-GT/sec, single core, 25 W)
Intel® Core i7-2640M 2.80-GHz (SC turbo up to 3.50-
GHz) processor (4.0-MB L3 cache, dual core, 35 W)
Intel Core i7-2620M 2.70-GHz (SC turbo up to 3.40-
GHz) processor (4.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
i5-2450M 2.50-GHz (SC turbo up to 3.10-GHz)
processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-480M 2.66-GHz (SC turbo up to 2.93-GHz)
processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i3-2370M 2.40-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
Intel Core i3-2350M 2.30-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
Intel Core i3-2330M 2.20-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
Intel Core i3-2310M 2.10-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
Intel Core i3-390M 2.66-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
Intel Core i3-380M 2.53-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
2 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Intel Pentium B970 2.30-GHz processor (2.0-
MB L3 cache, dual core, 35 W)
Intel Pentium B960 TJ85 2.20-GHz processor (2.0-
MB L3 cache, dual core, 35 W)
Intel Pentium B950 TJ85 2.10-GHz processor (2.0-
MB L3 cache, dual core, 35 W)
Intel Pentium B940 TJ85 2.00-GHz processor (2.0-
MB L3 cache, dual core, 35 W)
Intel Pentium P6200 2.13-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
Intel Pentium P6300 2.26-GHz processor (3.0-
MB L3 cache, dual core, 35 W)
Chipset Northbridge: AMD A60M Fusion controller hub
Northbridge: AMD RS880M and AMD RS880MD
Southbridge: SB820M
Intel® HM65 and Intel HM55 Express chipset
Graphics Internal graphics:
AMD Radeon™ HD 6620M graphics used in
A8-3520M processor (APU)
AMD Radeon HD 6520M graphics used in
A6-3420M processor (APU)
AMD Radeon HD 6480M graphics used in
A4-3305M and 3320M processors (APUs)
AMD Radeon HD 6380M graphics used in
E2-3000M processor (APU)
AMD Radeon HD 6310 discrete class graphics
supporting DX11
AMD Mobility Radeon HD 4250 graphics
supporting DX10.1
3
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Switchable discrete graphics:
AMD Radeon HD7450M with 1024-MB of
dedicated video memory (128 MB×16 DDR3 @
900 MHz × 4 modules); support for Blu-ray and/or
HD-DVD playback with HD decode
AMD Radeon HD6470M with 1024-MB of
dedicated video memory (128 MB×16 DDR3 @
900 MHz × 4 modules); support for Blu-ray and/or
HD-DVD playback with HD decode
AMD Radeon HD6470M with 512-MB of dedicated
video memory (64 MB×16 DDR3 @ 900 MHz × 4
modules); support for Blu-ray and/or HD-DVD
playback with HD decode
DX11 support on computer models equipped with
an AMD A8, A6, or A4 processor
DX10 support on computer models equipped with
an AMD Athlon, Phenom, or Turion processor and
a graphics subsystem with UMA memory
Internal graphics:
Intel HD Graphics 3000 on computer models
equipped with an Intel Core i7, i5, or i3 processor
Intel HD Graphics on computer models equipped
with an Intel Pentium processor
Switchable discrete graphics:
nVidia N12P-GV (NVIDIA® GeForce® GT 610M)
with 1024-MB of dedicated video memory (128
MB×16 DDR3 @ 900 MHz × 4 modules); 64-bit
23×23mm muxless switchable, supports HD
Decode, DX11, and HDMI
nVidia N12P-GV (NVIDIA GeForce GT 520M) with
1024-MB of dedicated video memory (128 MB×16
DDR3 @ 900 MHz × 4 modules); 64-bit 23×23mm
muxless switchable, supports HD Decode, DX11,
and HDMI
Radeon HD 7450M with 1024-MB of dedicated
video memory (128-MB×16 DDR3 @ 900 MHz × 4
modules); 64-bit S3 package muxless switchable,
supports HD Decode, DX11, and HDMI
Radeon HD 6470M with 1024-MB of dedicated
video memory (128-MB×16 DDR3 @ 900 MHz × 4
modules); 64-bit S3 package muxless switchable,
supports HD Decode, DX11, and HDMI
Radeon HD 6470M with 512-MB of dedicated
video memory (64-MB×16 DDR3 @ 900 MHz × 4
modules); 64-bit S3 package muxless switchable,
supports HD Decode, DX11, and HDMI
4 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Panel 14.0-in, high-definition (HD), light-emitting diode (LED),
SVA BrightView (1366×768) display;
typical brightness: 200 nits
All display assemblies include 2 wireless local area
network (WLAN) antenna cables
Supports 16:9 wide aspect ratio
Lighted logo on top bezel
√√
Memory 2 customer-accessible/upgradable memory module
slots
√√
Supports dual-channel memory √√
Supports up to 8192 GB of system RAM √√
DDR3/1600-MHz √√
Supports the following configurations:
8192-MB total system memory (4096×2; not
supported with Windows® 7 32-bit
operating system)
6144-MB total system memory (4096×1 + 2048×1)
4096-MB total system memory (4096×1 or
2048×2)
3072-MB total system memory (2048×1 + 1024×1)
2048-MB total system memory (2048×1 or
1024×2)
1024-MB total system memory (1024×1; not
supported with Windows 7 64- or 32-bit
operating system)
√√
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-
in) and 7.0-mm (.28-in) thicknesses
√√
Customer-accessible √√
Serial ATA √√
Supports the following single hard drive configurations:
750 GB, 5400 rpm, 9.5 mm
640 GB, 5400 rpm, 9.5 mm
500 GB, 7200 rpm, 9.5 mm
500 GB, 5400 rpm, 9.5 mm
320 GB, 7200 rpm, 7.0 mm
√√
Optical drive Fixed √√
Serial ATA √√
12.7-mm tray load √√
5
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Supports Blu-ray ROM DVD±R/RW Super Multi Double-
Layer Drive
√√
Supports DVD±RW and CD-RW Super Multi Double-
Layer Combo Drive
√√
Supports zero-power optical drive
Audio and video One digital microphone √√
HD audio √√
Supports SRS Premium Sound √√
2 Pavilion-branded Altec Lansing speakers √√
Low-light HD VGA webcam (fixed, no tilt) with
activity LED, 640×480 by 24 frames per second
√√
Ethernet Integrated 10/100 network interface card (NIC) √√
Wireless Integrated wireless local area network (WLAN) options
by way of wireless module
√√
Two WLAN antennas built into display assembly √√
Support for the following WLAN formats:
Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter
Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter
Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070
Bluetooth 2.1+EDR Combo Adapter
(Bluetooth 3.0+HS ready)
Intel Centrino Wireless-N 1000
Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter
Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and
Bluetooth 2.1+EDR Combo Adapter
(Bluetooth 3.0+HS ready)
√√
External media
card
HP Multi-Format Digital Media Reader supports
the following digital card formats:
MultiMediaCard
Secure Digital (SD) Memory Card
Secure Digital High Capacity Memory card
Secure Digital Extended Capacity Memory Card
with support of UHS104
√√
6 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Ports
3-pin AC power
Audio-in (mono microphone)
Audio-out (stereo headphone)
HDMI version 1.4 supporting up to 1080p,
1920×1200 @ 60Hz and 1920×1200 @ 60Hz in
DVI mode
RJ-45 (Ethernet, includes link and activity lights)
USB 2.0 (3 ports)
VGA (Dsub 15 pin) supporting:
2048×1536 external resolution @ 85Hz (on
computer models equipped with an AMD
Athlon, Phenom, Turion, or V-series
processor)
2560×1600 external resolution @ 60Hz (on
computer models equipped with an AMD
E450 or E350 processor)
1920×1600 external resolution @ 60Hz (on
computer models equipped with an AMD A8,
A6, A4, or E2 processor)
Hot plug and unplug and auto-detection for
correct output to wide-aspect vs. standard
aspect video
√√
Keyboard/pointing
devices
Full-size, textured, pocket keyboard √√
TouchPad with gesture support √√
Taps enabled by default √√
Power
requirements
90W slim travel AC adapter with localized cable plug
support (3-wire plug with ground pin, supports 3-pin
DC connector)
65W slim travel AC adapter with localized cable plug
support (3-wire plug with ground pin, supports 3-pin
DC connector)
√√
Support for the following batteries:
9-cell, 3.00-Ah (100-Wh) Li-ion battery
6-cell, 2.80-Ah (62-Wh) Li-ion battery
6-cell, 2.55-Ah (55-Wh) Li-ion battery
6-cell, 2.20-Ah (47-Wh) Li-ion battery
Supports fast charge on 6-cell batteries
√√
Security Security cable slot √√
7
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Operating system Preinstalled:
Windows 7 Home Basic 64-bit
Windows 7 Home Premium 64-bit
Windows 7 Starter (32-bit; only with 500 GB and
smaller hard drives, 2 GB and less of system
memory, Intel Pentium P6200 processor, AMD V-
series or Athlon II processor, cannot support
switchable graphics)
FreeDOS
Windows 7 Home Basic 64-bit
Windows 7 Home Premium 64-bit
Windows 7 Home Professional 64-bit
Windows 7 Professional 64- and 32-bit
Windows 7 Starter (32-bit; only with 500 GB and
smaller hard drives, 2 GB and less of system
memory, Intel Pentium P6200 processor, AMD V-
series or Athlon II processor, cannot support
switchable graphics)
FreeDOS
Serviceability End-user replaceable parts:
AC adapter
Battery
Hard drive
Memory modules (2)
Optical drive
WLAN module
√√
8 Chapter 1 Product description
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLAN devices.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures still photographs. To use
the webcam, select Start > All Programs >
CyberLink YouCam > CyberLink YouCam.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display 9
Top
Button
Component Description
Power button* When the computer is off, press the button to
turn on the computer.
When the computer is on, press the button
briefly to initiate Sleep.
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
If the computer has stopped responding and
Windows® shutdown procedures are ineffective,
press and hold the power button for at least 5
seconds to turn off the computer.
To learn more about your power settings, select Start
> Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference
Guide.
10 Chapter 2 External component identification
Keys
Item Component Description
(1) esc key Displays system information when pressed in
combination with the fn key.
(2) fn key Displays system information when pressed in
combination with the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath
the pointer.
(5) Action keys Execute frequently used system functions.
Top 11
Lights
Item Component Description
(1) TouchPad light
Off: The TouchPad is on.
Amber: The TouchPad is off.
(2) Caps lock light
White: Caps lock is on.
Off: Caps lock is off.
(3) Power light
White: The computer is on.
Blinking white: The computer is in the Sleep
state.
Off: The computer is off or in Hibernation.
(4) Wireless light White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
Amber: All wireless devices are off.
12 Chapter 2 External component identification
TouchPad
Item Component Description
(1) TouchPad light
Off: The TouchPad is on.
Amber: The TouchPad is off.
(2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap
the TouchPad on/off button to turn the TouchPad on
and off.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) TouchPad zone Moves the pointer and selects or activates items on
the screen.
(5) Right TouchPad button Functions like the right button on an external mouse.
Top 13
Left side
Item Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(3) RJ-45 (network) jack Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as
a high-definition television, or any compatible digital
or audio component.
(5) USB ports (2) Connect optional USB devices.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset,
or television audio.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(8) Drive light
Blinking white: The hard drive is being accessed.
Off: The hard drive is idle.
(9) Power light
White: The computer is on.
Blinking white: The computer is in the Sleep
state.
Off: The computer is off or in Hibernation.
(10) Digital Media Slot Supports the following digital card formats:
MultiMediaCard
Secure Digital (SD) Card
14 Chapter 2 External component identification
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HP Pavilion g4-1300 Notebook PC series User guide

Category
Notebooks
Type
User guide

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