Epson WorkForce Enterprise AM-C5000 User guide

AM-C4000/AM-C5000/AM-C6000

User's Guide

3

Contents

AM-C4000/AM-C5000/AM-C6000 User's Guide ....................................................................................... 19

Product Basics .......................................................................................................................................... 20

Product Parts Locations ..................................................................................................................... 20

Product Parts - Front and Inside .................................................................................................... 21

Product Parts - Back...................................................................................................................... 24

Product Parts - Options ................................................................................................................. 26

Optional Accessories and Replacement Parts .............................................................................. 29

Using the Control Panel ..................................................................................................................... 31

Control Panel Buttons and Lights .................................................................................................. 32

Status Icon Information ............................................................................................................. 32

Guide to the Home Screen ............................................................................................................ 34

Entering Characters on the LCD Screen ....................................................................................... 36

Selecting the Date and Time ......................................................................................................... 36

Selecting Your Country or Region ................................................................................................. 37

Changing LCD Screen Language.................................................................................................. 38

Adjusting Control Panel Sounds .................................................................................................... 38

Turning Off the Operation Time Out Setting .................................................................................. 39

Adjusting the Screen Brightness.................................................................................................... 39

Checking the Print Counter............................................................................................................ 39

Using Presets ................................................................................................................................ 40

Checking for Software Updates.......................................................................................................... 40

Using Power Saving Settings ............................................................................................................. 41

Changing the Sleep Timer Settings ............................................................................................... 41

Changing the Power Off Timer Settings ........................................................................................ 42

Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 42

Setting Up Epson Connect Services.............................................................................................. 43

Using Epson Email Print ............................................................................................................... 43

Using Epson Remote Print ........................................................................................................... 44

Using Epson Scan to Cloud........................................................................................................... 44

Using the Epson Smart Panel Mobile App.......................................................................................... 45

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Using AirPrint .................................................................................................................................... 46

Android Printing Using the Epson Print Enabler ................................................................................ 47

Using the Mopria Print Service .......................................................................................................... 47

Wi-Fi or Wired Networking........................................................................................................................ 49

Network Security Recommendations ................................................................................................. 49

Wi-Fi Infrastructure Mode Setup......................................................................................................... 50

Selecting Wireless Network Settings from the Control Panel ........................................................ 51

Wi-Fi Direct Mode Setup .................................................................................................................... 52

Enabling Wi-Fi Direct Mode ........................................................................................................... 53

Modifying the Wi-Fi Direct Network Name or Password ................................................................ 54

Wi-Fi Protected Setup (WPS)............................................................................................................. 55

Using WPS to Connect to a Network ............................................................................................. 55

Printing a Network Status Sheet......................................................................................................... 56

Printing a Network Connection Report ............................................................................................... 56

Network Connection Report Codes and Messages....................................................................... 57

Enabling Epson Universal Print Driver (PCL) or PostScript Printing.................................................... 64

Installing the Epson Universal Print Driver - Windows ....................................................................... 64

Installing the PostScript (PS3) Printer Software - Windows ............................................................... 68

Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 68

Selecting PDL (Page Description Language) Settings ....................................................................... 69

PDL Print Configuration Options.................................................................................................... 69

Selecting Printer Language and Interface Settings ............................................................................ 72

Printing Language and Interface Options ...................................................................................... 72

Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................... 73

Loading Paper ........................................................................................................................................... 74

Loading Paper in the Cassettes and Paper Tray ................................................................................ 74

Paper Loading Orientation............................................................................................................. 76

Using the Optional Paper Cassette Lock............................................................................................ 84

Paper Loading Capacity..................................................................................................................... 87

Double-sided Printing......................................................................................................................... 90

Compatible Epson Papers (U.S. and Canada)................................................................................... 91

Compatible Epson Papers (Latin America) ........................................................................................ 92

Paper or Media Type Settings - Printing Software.............................................................................. 93

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Selecting the Paper Settings for Each Source - Control Panel ........................................................... 94

Paper Type Settings - Control Panel ............................................................................................. 94

Selecting Default Paper Settings - Administrator................................................................................ 95

Selecting the Default Printer Settings ............................................................................................ 95

Paper Source Settings Options................................................................................................. 96

Selecting the Universal Print Settings............................................................................................ 97

Universal Print Settings Options ............................................................................................... 97

Placing Originals on the Product ............................................................................................................. 99

Placing Originals on the Scanner Glass ............................................................................................. 99

Placing Originals in the Automatic Document Feeder ...................................................................... 100

Copying .................................................................................................................................................... 101

Copying Documents or Photos......................................................................................................... 101

Copying Special Originals ................................................................................................................ 102

Copying, Sorting, and Creating Booklets.......................................................................................... 104

Copying and Creating Booklets ................................................................................................... 104

Copying and Creating Finished Booklets..................................................................................... 106

Creating Folded, Stapled, or Punched Copies............................................................................. 107

Stacking Copies Using Orientation .............................................................................................. 108

Stacking Copies Using Offset ...................................................................................................... 108

Inserting Slipsheets ..................................................................................................................... 109

Copying Options............................................................................................................................... 109

Saving Groups for Copying .............................................................................................................. 116

Editing or Deleting a Saved Group for Copying ................................................................................ 116

Omitting Red Characters in Originals When Copying....................................................................... 117

Printing from a Computer ....................................................................................................................... 118

Printing with the Standard Epson Printer Software - Windows ......................................................... 118

Synchronizing Printer Settings for Optional Units - Windows ...................................................... 119

Selecting Basic Print Settings - Windows .................................................................................... 120

Paper Source Options - Windows ........................................................................................... 123

Multi-Page Printing Options - Windows................................................................................... 123

Selecting Double-sided Printing Settings - Windows ................................................................... 124

Double-sided Printing Options - Windows............................................................................... 126

Selecting Finishing Options - Windows ....................................................................................... 126

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Finishing Options - Windows................................................................................................... 128

Using the Manual Stapler........................................................................................................ 128

Selecting Additional Print Options - Windows.............................................................................. 130

Custom Color Correction Options - Windows.......................................................................... 132

Image Options and Additional Settings - Windows.................................................................. 133

Header/Footer Settings - Windows ......................................................................................... 134

Selecting a Printing Preset - Windows......................................................................................... 135

Selecting Extended Settings - Windows ...................................................................................... 136

Extended Settings - Windows ................................................................................................. 137

Printing Your Document - Windows............................................................................................. 138

Printing Slip Sheets and Chapter Papers .................................................................................... 139

Saving Print Set Groups - Windows............................................................................................. 143

Editing or Deleting a Saved Group .............................................................................................. 143

Locking Printer Settings - Windows ............................................................................................. 146

Locked Setting Options........................................................................................................... 148

Entering a User ID and Password for Printing ............................................................................. 149

Selecting Default Print Settings - Windows.................................................................................. 150

Changing the Language of the Printer Software Screens ....................................................... 151

Changing Automatic Update Options .......................................................................................... 152

Printing with the Epson Standard Printer Software - Mac................................................................. 153

Selecting Basic Print Settings - Mac ........................................................................................... 154

Paper Source Options - Mac................................................................................................... 156

Selecting Page Setup Settings - Mac .......................................................................................... 157

Selecting Print Layout Options - Mac........................................................................................... 158

Selecting Double-sided Printing Settings - Mac........................................................................... 158

Double-sided Printing Options and Adjustments - Mac........................................................... 159

Managing Color - Mac ................................................................................................................. 160

Color Matching and Color Options - Mac ................................................................................ 161

Selecting Finishing Options - Mac ............................................................................................... 161

Finishing Options - Mac .......................................................................................................... 162

Selecting Printing Preferences - Mac .......................................................................................... 163

Printing Preferences - Mac...................................................................................................... 164

Printing Your Document - Mac..................................................................................................... 165

7

Checking Print Status - Mac.................................................................................................... 165

Printing with the Epson Universal Print Driver - Windows................................................................. 166

Synchronizing Printer Settings - Epson Universal Print Driver - Windows ................................... 167

Selecting Print Settings - Epson Universal Print Driver - Windows .............................................. 168

Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................. 170

Locking Printer Settings - Epson Universal Print Driver - Windows ............................................. 171

Epson Universal Print Driver Locked Setting Options ............................................................. 173

Adding Network Printers - Epson Universal Print Driver - Windows............................................. 173

Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 176

Selecting Basic Print Settings - PostScript Printer Software - Windows ...................................... 176

Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 179

Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 180

Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 181

Printing from a Smartphone or Tablet............................................................................................... 184

Cancelling Printing Using the Product Control Panel ....................................................................... 184

Scanning .................................................................................................................................................. 185

Starting a Scan................................................................................................................................. 185

Starting a Scan Using the Product Control Panel ........................................................................ 185

Scanning to Email ................................................................................................................... 186

Scanning to a Memory Device ................................................................................................ 187

Scanning to the Cloud............................................................................................................. 188

Scanning to the Product's Hard Drive ..................................................................................... 189

Scanning to a Connected Computer ....................................................................................... 190

Setting Up a WSD Port (Windows 7)....................................................................................... 191

Control Panel Scanning Options ............................................................................................. 192

Setting Up and Scanning to a Network Folder or FTP Server...................................................... 194

Creating a Shared Network Folder.......................................................................................... 194

Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 196

Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 197

Scanning to a Network Folder or FTP Server.......................................................................... 199

Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 200

Starting a Scan from a Scanning Program................................................................................... 201

Starting a Scan from a Smartphone or Tablet.............................................................................. 203

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Scanning with Document Capture Pro or Document Capture .......................................................... 204

Scanning with Simple Scan in Document Capture Pro - Windows .............................................. 204

Scanning with Job Scan in Document Capture Pro - Windows.................................................... 206

Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................. 207

Scanning with Document Capture - Mac ..................................................................................... 210

Scanning in Epson Scan 2 ............................................................................................................... 213

Additional Scanning Settings - Main Settings Tab ....................................................................... 215

Additional Scanning Settings - Advanced Settings Tab............................................................... 216

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 217

Image Format Options................................................................................................................. 218

Scan Resolution Guidelines ........................................................................................................ 219

Scanning Special Projects................................................................................................................ 220

Scanning to a SharePoint Server or Cloud Service - Windows.................................................... 220

Scanning Multi-Page Originals as Separate Files - Windows ...................................................... 222

Entering a User ID and Password for Scanning ............................................................................... 224

Faxing....................................................................................................................................................... 226

Connecting a Telephone or Answering Machine.............................................................................. 226

Setting Up Fax Features .................................................................................................................. 231

Setting Up Basic Fax Features .................................................................................................... 231

Using the Fax Setup Wizard ................................................................................................... 231

Selecting the Line Type........................................................................................................... 233

Setting the Number of Rings to Answer .................................................................................. 233

Selecting Advanced Fax Settings................................................................................................ 234

Basic Settings - Fax ................................................................................................................ 234

Send Settings - Fax................................................................................................................. 237

Receive Settings - Fax............................................................................................................ 238

Report Settings - Fax .............................................................................................................. 240

Security Settings - Fax ............................................................................................................ 241

Setting Up the Fax Utility - Windows............................................................................................ 242

Setting Up Contacts and Contact Groups......................................................................................... 245

Creating a Contact....................................................................................................................... 245

Editing or Deleting a Contact ....................................................................................................... 246

Creating a Contact Group............................................................................................................ 246

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Editing or Deleting a Contact Group ............................................................................................ 247

Sending Faxes ................................................................................................................................. 248

Sending Faxes from the Product Control Panel........................................................................... 248

Sending a Fax Using the Keypad, Contact List, or History...................................................... 248

Fax Sending Options .............................................................................................................. 250

Sending a Fax at a Specified Time ......................................................................................... 252

Sending a Fax on Demand (Polling Send/Box)....................................................................... 253

Sending a Fax on Demand (Bulletin Board Box)..................................................................... 254

Sending a Stored Fax ............................................................................................................. 255

Dialing Fax Numbers from a Connected Telephone ............................................................... 255

Sending Faxes Using the Fax Utility - Windows .......................................................................... 256

Sending Faxes Using the Fax Utility - Mac .................................................................................. 259

Sending IP Faxes Using the Control Panel.................................................................................. 262

IP Fax Destination Examples .................................................................................................. 263

Receiving Faxes............................................................................................................................... 264

Fax Reception ............................................................................................................................. 264

Receiving Faxes Automatically ................................................................................................... 264

Receiving Faxes Manually........................................................................................................... 264

Forwarding Received Faxes........................................................................................................ 265

Viewing a Fax on the LCD Screen (Using the Fax Box)............................................................... 266

Receiving a Fax by Polling .......................................................................................................... 268

Checking Fax Status ....................................................................................................................... 268

Printing Fax Reports......................................................................................................................... 269

Fax Report Options ..................................................................................................................... 269

Using External USB Devices with Your Product................................................................................... 270

Connecting a USB Device................................................................................................................ 270

Viewing and Printing from the LCD Screen ...................................................................................... 270

Printing JPEG Photos.................................................................................................................. 270

Print Setting Options - JPEG Mode......................................................................................... 271

Printing TIFF and PDF Files ....................................................................................................... 274

Print Setting Options - TIFF Mode........................................................................................... 275

Print Setting Options - PDF Mode........................................................................................... 277

Transferring Files on a USB Device ................................................................................................. 280

10

Setting Up USB Device Access ................................................................................................... 280

Using Your Product's Internal Storage.................................................................................................. 281

Storage Folder Types....................................................................................................................... 281

Creating Shared Folders .................................................................................................................. 282

Printing a Stored File........................................................................................................................ 282

Saving Groups for Printing from Storage.......................................................................................... 284

Editing or Deleting a Saved Group ................................................................................................... 284

Saving Stored Files to an External USB Device ............................................................................... 285

Emailing Stored Files ....................................................................................................................... 285

Saving Stored Files to a Network Folder .......................................................................................... 286

Saving Stored Files to Cloud Services ............................................................................................. 286

Storage Menu Options ..................................................................................................................... 287

Searching for Folders and Files........................................................................................................ 293

Deleting Folders and Files from Storage .......................................................................................... 293

Changing the Storage Period of Files............................................................................................... 294

Restricting Shared Folder Access .................................................................................................... 294

Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers................................................ 296

Ink Safety Precautions ..................................................................................................................... 296

Check Cartridge and Maintenance Box Status................................................................................. 298

Checking Ink Status on the LCD Screen...................................................................................... 299

Checking Ink and Maintenance Box Status with Windows .......................................................... 299

Checking Cartridge and Maintenance Box Status - Mac ............................................................. 300

Replacing Ink Cartridges and Maintenance Boxes........................................................................... 300

Purchase Epson Ink Cartridges and Maintenance Box ............................................................... 301

Ink Cartridge and Maintenance Box Part Numbers...................................................................... 301

Removing and Installing Ink Cartridges ....................................................................................... 302

Replacing the Maintenance Box .................................................................................................. 302

Replacing the Paper Feed Rollers ................................................................................................... 303

Replacing the Optional Staple Cartridge .......................................................................................... 303

Adjusting Print Quality............................................................................................................................ 305

Print Head Maintenance................................................................................................................... 305

Checking the Nozzles Using the Product Control Panel .............................................................. 305

Cleaning the Print Head Using the Product Control Panel........................................................... 307

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Automatically Cleaning the Print Head Using the Product Control Panel ......................................... 307

Cleaning and Transporting Your Product ............................................................................................. 308

Cleaning Your Product ..................................................................................................................... 308

Cleaning the Scanner Glass............................................................................................................. 308

Cleaning the Automatic Document Feeder....................................................................................... 310

Moving or Transporting Your Product............................................................................................... 314

Solving Problems .................................................................................................................................... 315

Viewing the Help Screen .................................................................................................................. 315

Product Status Messages ................................................................................................................ 316

Job Status Error Codes .................................................................................................................... 319

Running a Product Check ................................................................................................................ 323

Resetting Control Panel Defaults ..................................................................................................... 324

Solving Setup Problems ................................................................................................................... 326

Product Does Not Turn On or Off................................................................................................. 326

Noise After Ink Installation ........................................................................................................... 326

Software Installation Problems .................................................................................................... 327

Solving Network Problems ............................................................................................................... 327

Product Cannot Connect to a Wireless Router or Access Point .................................................. 328

Network Software Cannot Find Product on a Network................................................................. 329

Wireless Network Connection is Unstable on a Mac ................................................................... 329

USB Connection Problems.......................................................................................................... 330

USB 3.0 Connection is Unstable When Using a USB 2.0 Cable ............................................. 330

Wired Network Connection Becomes Unstable........................................................................... 330

Product Does Not Appear in Mac Printer Window ....................................................................... 331

Cannot Print Over a Network....................................................................................................... 331

Cannot Scan Over a Network ...................................................................................................... 333

Solving Network Security Problems ................................................................................................. 334

Cannot Create the Secure IPP Printing Port................................................................................ 334

Cannot Update a Certificate or Create a CSR ............................................................................. 335

Cannot Import a Digital Certificate............................................................................................... 335

Deleted a CA-signed Certificate .................................................................................................. 336

Digital Certificate Warning Messages.......................................................................................... 336

Solving Copying Problems ............................................................................................................... 338

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Product Cannot Copy .................................................................................................................. 338

Product Makes Noise, But Nothing Copies.................................................................................. 338

Product Makes Noise When It Sits for a While............................................................................. 339

Solving Copy Quality Problems........................................................................................................ 339

Copies Have Incorrect or Faint Colors......................................................................................... 339

Position, Size, or Margins of Copies are Incorrect ....................................................................... 340

Solving Paper Problems................................................................................................................... 340

Paper Feeding Problems............................................................................................................. 340

Originals Do Not Feed From the Automatic Document Feeder.................................................... 341

Paper Jam Problems ................................................................................................................... 342

Paper Ejection Problems ............................................................................................................. 342

Solving Problems Printing from a Computer..................................................................................... 343

Nothing Prints.............................................................................................................................. 343

Product Icon Does Not Appear in Windows Taskbar ................................................................... 345

Printing is Slow ............................................................................................................................ 346

Solving Page Layout and Content Problems.................................................................................... 347

Inverted Image............................................................................................................................. 347

Too Many Copies Print ................................................................................................................ 348

Blank Pages Print ........................................................................................................................ 348

Incorrect Margins on Printout....................................................................................................... 348

Incorrect Characters Print............................................................................................................ 349

Incorrect Image Size or Position.................................................................................................. 349

Slanted Printout........................................................................................................................... 350

Solving Print Quality Problems......................................................................................................... 350

White or Dark Lines in Printout .................................................................................................... 351

Blurry or Smeared Printout .......................................................................................................... 352

Faint Printout or Printout Has Gaps............................................................................................. 353

Grainy Printout............................................................................................................................. 354

Incorrect Colors ........................................................................................................................... 355

Solving Scanning Problems ............................................................................................................. 356

Scanning Software Does Not Operate Correctly ......................................................................... 356

Cannot Start Epson Scan 2 ......................................................................................................... 356

Solving Scanned Image Quality Problems ....................................................................................... 357

13

Image Consists of a Few Dots Only............................................................................................. 358

Line of Dots Appears in All Scanned Images............................................................................... 358

Straight Lines in an Image Appear Crooked ................................................................................ 359

Scanned Image Quality Problems ............................................................................................... 359

Image Colors are Patchy at the Edges ........................................................................................ 361

Ripple Patterns Appear in an Image............................................................................................ 361

Scanned Image Edges are Cropped ........................................................................................... 361

Solving Faxing Problems.................................................................................................................. 361

Cannot Send or Receive Faxes................................................................................................... 362

Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 363

Fax Memory Full Error Appears................................................................................................... 363

Fax Quality is Poor ...................................................................................................................... 363

Sent Fax is Received in an Incorrect Size ................................................................................... 364

Received Fax is Not Printed ........................................................................................................ 364

Solving USB Device Problems ......................................................................................................... 364

Cannot View or Print from a USB Device..................................................................................... 365

Cannot Save Files on a USB Device ........................................................................................... 365

Cannot Transfer Files To or From a USB Device......................................................................... 365

Uninstall Your Product Software....................................................................................................... 365

Uninstalling Product Software - Windows.................................................................................... 366

Uninstalling Product Software - Mac............................................................................................ 367

Where to Get Help (U.S. and Canada) ............................................................................................. 367

Where to Get Help (Latin America)................................................................................................... 368

Administering Your Product................................................................................................................... 371

Accessing the Web Config Utility...................................................................................................... 371

Changing the Administrator Password in Web Config...................................................................... 371

Configuring Product Settings............................................................................................................ 372

Checking Status Information ....................................................................................................... 373

Managing the Network Connection.............................................................................................. 373

Network Settings..................................................................................................................... 374

Setting Control Panel Options ..................................................................................................... 378

Locking Individual Settings .......................................................................................................... 378

Using an Email Server ................................................................................................................. 379

14

Configuring an Email Server ................................................................................................... 379

Email Server Settings ............................................................................................................. 380

Checking the Email Server Connection .................................................................................. 380

Sending Email Notifications .................................................................................................... 381

Using an LDAP Server................................................................................................................. 381

Configuring the LDAP Server and Selecting Search Settings ................................................. 382

LDAP Server Settings ............................................................................................................. 382

LDAP Search Settings ............................................................................................................ 384

LDAP Connection Report Messages ...................................................................................... 384

Adjusting Power Saving Settings................................................................................................. 385

Adjusting Control Panel Sounds .................................................................................................. 386

Erasing Hard Drive Data.............................................................................................................. 386

Importing and Exporting Product Settings ................................................................................... 387

Exporting Settings Using Web Config ..................................................................................... 387

Importing Settings Using Web Config ..................................................................................... 387

Updating Firmware Using Web Config ........................................................................................ 388

Synchronizing the Date and Time with a Time Server ................................................................. 388

Clearing the Internal Memory ...................................................................................................... 389

Adjusting the Contact List View Options...................................................................................... 389

Powering Off or Rebooting the Product Remotely ....................................................................... 389

Restoring Default Product Settings.............................................................................................. 389

Adjusting the Control Panel Layout ............................................................................................. 390

Configuring Security Settings ........................................................................................................... 390

Connecting an Authentication Device.......................................................................................... 391

Restricting Features Available for Users ..................................................................................... 391

User Feature Restriction ......................................................................................................... 391

Configuring User Feature Restrictions .................................................................................... 392

Disabling the External Interface................................................................................................... 393

Setting Up Password Encryption ................................................................................................. 393

Restoring the Password Encryption Key................................................................................. 394

Working with Audit Logs .............................................................................................................. 394

Setting a Password Policy ........................................................................................................... 395

Restricting Application Access .................................................................................................... 395

15

Restricting PDL File Operations .................................................................................................. 395

Enabling Program Verification on Start Up .................................................................................. 396

Restricting Domain Access.......................................................................................................... 396

Using Your Product on a Secure Network ........................................................................................ 396

Configuring Protocols and Services in Web Config ..................................................................... 397

Protocol Settings..................................................................................................................... 397

Configuring SSL/TLS Communication......................................................................................... 402

Configuring SSL/TLS Settings ................................................................................................ 402

Configuring a Server Certificate for the Product...................................................................... 402

Configuring IPsec/IP Filtering ...................................................................................................... 403

About IPsec/IP Filtering .......................................................................................................... 403

Configuring the Default IPsec/IP Filtering Policy..................................................................... 403

Configuring the Group IPsec/IP Filtering Policies ................................................................... 404

IPsec/IP Filtering Policy Settings ............................................................................................ 404

IPsec/IP Filtering Configuration Examples.............................................................................. 410

Configuring an IPsec/IP Filtering Certificate ........................................................................... 411

Connecting the Product to an IEEE 802.1X Network................................................................... 411

Configuring an IEEE 802.1X Network ..................................................................................... 411

IEEE 802.1X Network Settings ............................................................................................... 412

Configuring a Certificate for an IEEE 802.1X Network ............................................................ 413

IEEE 802.1X Network Status .................................................................................................. 413

Configuring S/MIME Settings ...................................................................................................... 414

Configuring S/MIME Basic Settings ........................................................................................ 414

S/MIME Settings ..................................................................................................................... 415

Configuring a Certificate for S/MIME....................................................................................... 416

Using a Digital Certificate ............................................................................................................ 417

About Digital Certification........................................................................................................ 417

Obtaining and Importing a CA-signed Certificate .................................................................... 418

CSR Setup Settings ................................................................................................................ 419

CSR Import Settings ............................................................................................................... 419

Deleting a CA-signed Certificate............................................................................................. 421

Updating a Self-signed Certificate........................................................................................... 421

Importing a CA Certificate....................................................................................................... 422

16

Deleting a CA Certificate......................................................................................................... 422

Setting Up Universal Print (Microsoft) .............................................................................................. 423

Using Epson Device Admin Configuration Software......................................................................... 423

Technical Specifications ........................................................................................................................ 424

Windows System Requirements ...................................................................................................... 425

Mac System Requirements .............................................................................................................. 425

Paper Specifications ........................................................................................................................ 426

Printable Area Specifications ........................................................................................................... 427

Scanning Specifications ................................................................................................................... 428

Automatic Document Feeder (ADF) Specifications .......................................................................... 429

Fax Specifications ............................................................................................................................ 430

Ink Cartridge Specifications.............................................................................................................. 431

Dimension Specifications ................................................................................................................. 431

Electrical Specifications ................................................................................................................... 432

Environmental Specifications ........................................................................................................... 433

Interface Specifications .................................................................................................................... 433

External USB Device Specifications................................................................................................. 433

Storage Specifications ..................................................................................................................... 434

Network Interface Specifications (U.S. and Canada) ....................................................................... 435

Network Interface Specifications (Latin America)............................................................................. 437

Safety and Approvals Specifications (U.S. and Canada) ................................................................. 439

Safety and Approvals Specifications (Latin America)....................................................................... 439

Staple Finisher Specifications .......................................................................................................... 440

Inner Finisher Specifications ............................................................................................................ 447

Super G3/G3 Multi Fax Board Specifications ................................................................................... 452

10/100/1000 Base-T Ethernet Specifications ................................................................................... 452

Inner Tray Specifications.................................................................................................................. 452

High-Capacity Unit Specifications .................................................................................................... 452

Optional Dual Cassette Specifications ............................................................................................. 453

HDD Specifications .......................................................................................................................... 453

Notices ..................................................................................................................................................... 454

Important Safety Instructions............................................................................................................ 454

General Product Safety Instructions ............................................................................................ 454

17

Ink Cartridge Safety Instructions.................................................................................................. 456

Wireless Connection Safety Instructions ..................................................................................... 457

LCD Screen Safety Instructions................................................................................................... 457

Telephone Equipment Safety Instructions ................................................................................... 458

FCC Compliance Statement............................................................................................................. 458

Binding Arbitration and Class Waiver ............................................................................................... 459

Trademarks...................................................................................................................................... 462

Copyright Notice............................................................................................................................... 462

libTIFF Software Acknowledgment.............................................................................................. 463

A Note Concerning Responsible Use of Copyrighted Materials................................................... 464

Default Delay Times for Power Management for Epson Products ............................................... 464

Copyright Attribution.................................................................................................................... 464

19

AM-C4000/AM-C5000/AM-C6000 User's Guide

Welcome to the AM-C4000/AM-C5000/AM-C6000 User's Guide.

For a printable PDF copy of this guide, click here.

20

Product Basics

See these sections to learn about the basic features of your product.

Note: This product contains an encrypted hard drive that is used for storing large and/or authenticated

print, copy, and scan jobs. You may erase data stored on the encrypted hard drive by following the steps

outlined in the link below. It is recommended that data is erased before disposing or giving away the

product.

Note: Printing software instructions in this manual are intended for use with the standard Epson printer

software. For more information on using the Printer Command Language (PCL) or PostScript (PS3)

printer software, please see the appropriate sections.

Product Parts Locations

Using the Control Panel

Checking for Software Updates

Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Using the Epson Smart Panel Mobile App

Using AirPrint

Android Printing Using the Epson Print Enabler

Using the Mopria Print Service

Related tasks

Clearing the Internal Memory

Epson WorkForce Enterprise AM-C5000 User guide

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