Aastra 57I CT User manual

Administrator Guide

Release 2.3

SI

SIP

I

IP

PHONE

41-001160-01

Rev 00

9143i, 9480i, 9480i CT

and 5i Series Phones

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from

unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will

not be liable for technical or editorial errors or omissions contained within this documentation. The

information contained in this documentation is subject to change without notice.

41-001160-01, Rev 00, Release 2.3 iii

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a

personal, worldwide, non-transferable, non-sublicenseable and non-exclusive,

restricted use license to use Software in object form solely with the Equipment for

which the Software was intended. This Product may integrate programs, licensed

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such by copyright law as unpublished works and by international treaties to the

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addition, these confidential and proprietary programs are works conforming to the

requirements of Section 401 of title 17 of the United States Code. Customer shall

not disclose to any third party such confidential and proprietary programs and

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damages.

41-001160-01, Rev 00, Release 2.3 v

Third Party Copyright Compliance

This product contains software provided under license to Aastra Telecom by one

or more third parties. In addition to the Aastra SLA shown above, use and

distribution of this product is subject to the following license terms:

Expat XML Parser

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and

associated documentation files (the "Software"), to deal in the Software without restriction,

including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense,

and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do

so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial

portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,

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CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,

TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE

SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

41-001160-00, Release 2.2 Rev 05 vi

M5T SIP Stack - M5T

All intellectual property rights in such portions of the software and documentation are owned by

M5T and are protected by Canadian copyright laws, other applicable copyright laws and

international treaty provisions. M5T and its suppliers retain all rights not expressly granted.

MD5 RSA

License to copy and use this software is granted provided that it is identified as the "RSA Data

Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing this

software or this function. License is also granted to make and use derivative works provided that

such works are identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest

Algorithm" in all material mentioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this

software or the suitability of this software for any particular purpose. It is provided "as is" without

express or implied warranty of any kind.

These notices must be retained in any copies of any part of this documentation and/or software.

OpenSSL

License Issues

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License

and the original SSLeay license apply to the toolkit. See below for the actual license texts.

Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to

OpenSSL please contact op[email protected].

41-001160-00, Release 2.2 Rev 05 vii

OpenSSL License

/* ============================================================

*

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

*

* 1. Redistributions of source code must retain the above copyright

* notice, this list of conditions and the following disclaimer.

*

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in

* the documentation and/or other materials provided with the

* distribution.

*

* 3. All advertising materials mentioning features or use of this

* software must display the following acknowledgment:

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

*

* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

* endorse or promote products derived from this software without

* prior written permission. For written permission, please contact

* openssl-core@openssl.org.

*

* 5. Products derived from this software may not be called "OpenSSL"

* nor may "OpenSSL" appear in their names without prior written

* permission of the OpenSSL Project.

*

* 6. Redistributions of any form whatsoever must retain the following

* acknowledgment:

viii 41-001160-00, Release 2.2 Rev 05

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit (http://www.openssl.org/)"

*

* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

* EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR

* ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

* SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

* NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

* LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN

CONTRACT,

* STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

* ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED

* OF THE POSSIBILITY OF SUCH DAMAGE.

* ====================================================================

*

* This product includes cryptographic software written by Eric Young

* ([email protected]). This product includes software written by Tim

* Hudson ([email protected]).

*/

Original SSLeay License

*

* This package is an SSL implementation written

* by Eric Young ([email protected]).

* The implementation was written so as to conform with Netscapes SSL.

*

* This library is free for commercial and non-commercial use as long as

41-001160-00, Release 2.2 Rev 05 ix

* the following conditions are aheared to. The following conditions

* apply to all code found in this distribution, be it the RC4, RSA,

* lhash, DES, etc., code; not just the SSL code. The SSL documentation

* included with this distribution is covered by the same copyright terms

* except that the holder is Tim Hudson ([email protected]).

*

* Copyright remains Eric Young's, and as such any Copyright notices in

* the code are not to be removed.

* If this package is used in a product, Eric Young should be given attribution

* as the author of the parts of the library used.

* This can be in the form of a textual message at program startup or

* in documentation (online or textual) provided with the package.

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in the

* documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software

* must display the following acknowledgement:

* "This product includes cryptographic software written by

* Eric Young ([email protected])"

* The word 'cryptographic' can be left out if the rouines from the library

* being used are not cryptographic related :-).

* 4. If you include any Windows specific code (or a derivative thereof) from

* the apps directory (application code) you must include an acknowledgement:

* "This product includes software written by Tim Hudson ([email protected])"

*

* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND

* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

x 41-001160-00, Release 2.2 Rev 05

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE

LIABLE

* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR

CONSEQUENTIAL

* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE

GOODS

* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN

CONTRACT, STRICT

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY

WAY

* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

* SUCH DAMAGE.

*

* The licence and distribution terms for any publically available version or

* derivative of this code cannot be changed. i.e. this code cannot simply be

* copied and put under another distribution licence

* [including the GNU Public Licence.]

*/

41-001160-00, Release 2.2 Rev 05 xi

libSRTP (SRTP) - Cisco

Redistribution and use in source and binary forms, with or without modification, are permitted

provided that the following conditions are met:

• Redistributions of source code must retain the above copyright notice, this list of conditions

and the following disclaimer.

• Redistributions in binary form must reproduce the above copyright notice, this list of

conditions and the following disclaimer in the documentation and/or other materials provided

with the distribution.

• Neither the name of the Cisco Systems, Inc. nor the names of its contributors may be used to

endorse or promote products derived from this software without specific prior written

permission.

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LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR

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INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING,

BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS

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HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN

ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE

POSSIBILITY OF SUCH DAMAGE.

xii 41-001160-00, Release 2.2 Rev 05

Wind River Systems - VxWorks software

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reserved. It is licensed for use, not sold. All use of this product and the VxWorks Run-Time

module is subject to agreement with the following EULA terms

With respect to the Run-Time Module, Wind River and its licensors are third party beneficiaries of

the End User License Agreement and that the provisions related to the Run-Time Module are made

expressly for the benefit of, and are enforceable by, Wind River and its licensors.

Activities expressly prohibited: (i) copying the Run-Time Module, except for archive purposes

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exporting the Run-Time Module or underlying technology in contravention of applicable U.S. and

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Aastra Telecom and Wind River Systems: (i) Retain ownership of all copies of the Run-Time

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forth herein.

UPnP - Intel

INTEL SOFTWARE LICENSE AGREEMENT (Final, Site License)

IMPORTANT - READ BEFORE COPYING, INSTALLING OR USING.

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LICENSE. You may copy the Software onto your organization's computers for your organization's

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41-001160-00, Release 2.2 Rev 05 xiii

1. You may not copy, modify, rent, sell, distribute or transfer any part of the Software except as

provided in this Agreement, and you agree to prevent unauthorized copying of the Software.

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4. The Software may include portions offered on terms in addition to those set out here,

as set out in a license accompanying those portions.

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xiv 41-001160-00, Release 2.2 Rev 05

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41-001160-01, Rev 00, Release 2.3 v

Contents

Software License Agreement............................................................................................... iii

Third Party Copyright Compliance ....................................................................................... v

Expat XML Parser ....................................................................................................... v

.

M5T SIP Stack - M5T ................................................................................................. vi.

MD5 RSA ................................................................................................................... vi.

OpenSSL .................................................................................................................... vi.

License Issues ........................................................................................................... vi.

OpenSSL License ..................................................................................................... vii.

Original SSLeay License ...........................................................................................viii.

libSRTP (SRTP) - Cisco ............................................................................................. xi.

Wind River Systems - VxWorks software .................................................................. xii.

UPnP - Intel ............................................................................................................... xii.

Preface

About this guide ..............................................................................................................xvii

.

Introduction ..............................................................................................................xvii.

Audience ..................................................................................................................xvii.

Other Documentation ..............................................................................................xviii.

Chapters and appendixes in this guide .................................................................... xix.

Chapter 1

Overview

.

About this chapter ...........................................................................................................1-1.

IP Phone Models ............................................................................................................1-3.

Description ...............................................................................................................1-3.

Model 9143i IP Phone ..............................................................................................1-6.

Model 9480i and 9480i CT IP Phones ...................................................................1-10.

Model 51i IP Phone ................................................................................................1-15.

Model 53i IP Phone ................................................................................................1-20.

vi 41-001160-01, Rev 00, Release 2.3

Contents

Model 55i IP Phone ................................................................................................1-23.

Model 57i and 57i CT IP Phones ...........................................................................1-27.

Firmware Installation Information .................................................................................1-33.

Description .............................................................................................................1-33.

Installation Considerations .....................................................................................1-33.

Installation Requirements .......................................................................................1-34.

Configuration Server Requirement .........................................................................1-35.

Firmware and Configuration Files .................................................................................1-36.

Description .............................................................................................................1-36.

Configuration File Precedence ...............................................................................1-38.

Installing the Firmware/Configuration Files ............................................................1-39.

Chapter 2

Configuration Interface Methods

.

About this chapter ...........................................................................................................2-1.

Configuration Methods ...................................................................................................2-2.

Description ...............................................................................................................2-2.

IP Phone UI ..............................................................................................................2-2.

Aastra Web UI ..........................................................................................................2-6.

Configuration Files (Administrator Only) ................................................................2-17.

Chapter 3

Administrator Options

.

About this chapter ...........................................................................................................3-1.

Administrator Level Options ...........................................................................................3-3.

Description ...............................................................................................................3-3.

IP Phone UI Options ................................................................................................3-3.

Aastra Web UI Options ............................................................................................3-6.

Configuration File Options ........................................................................................3-8.

Phone Status ............................................................................................................3-9.

Restarting Your Phone ...........................................................................................3-13.

Set Phone to Factory Defaults/Erase Local Configuration .....................................3-15.

Basic Settings ........................................................................................................3-19.

Account Configuration ............................................................................................3-34.

Network Settings ....................................................................................................3-36.

Line Settings ..........................................................................................................3-69.

41-001160-01, Rev 00, Release 2.3 vii

Contents

Softkeys, Programmable Keys, Expansion Module Keys ......................................3-70.

Action URI ..............................................................................................................3-71.

Configuration Server Settings ................................................................................3-73.

Firmware Update Features ....................................................................................3-82.

TLS Support ...........................................................................................................3-83.

802.1x Support .......................................................................................................3-87.

Troubleshooting .....................................................................................................3-90.

Chapter 4

Configuring Network and Session Initiation Protocol (SIP) Features

.

About this chapter ...........................................................................................................4-1.

Overview .........................................................................................................................4-3.

Network Settings ............................................................................................................4-4.

Basic Network Settings ............................................................................................4-4.

Advanced Network Settings ...................................................................................4-26.

Global SIP Settings ......................................................................................................4-66.

Description .............................................................................................................4-66.

Basic SIP Settings ..................................................................................................4-67.

Advanced SIP Settings (optional) ..........................................................................4-80.

Real-time Transport Protocol (RTP) Settings .........................................................4-89.

Autodial Settings ....................................................................................................4-99.

Configuration Server Protocol ....................................................................................4-104.

Configuring the Configuration Server Protocol .....................................................4-104.

Chapter 5

Configuring Operational Features

.

About this chapter ...........................................................................................................5-1.

Operational Features ......................................................................................................5-5.

Description ...............................................................................................................5-5.

User Passwords .......................................................................................................5-5.

Administrator Passwords .........................................................................................5-9.

Locking/Unlocking the Phone .................................................................................5-10.

Defining an Emergency Dial Plan ..........................................................................5-16.

Time and Date ........................................................................................................5-18.

Backlight Mode (9480i, 9480i CT, 55i, 57i, and 57i CT only) .................................5-26.

Live Dial Pad* .........................................................................................................5-29.

viii 41-001160-01, Rev 00, Release 2.3

Contents

Language ...............................................................................................................5-30.

Locking IP Phone Keys ..........................................................................................5-45.

Locking/Unlocking the SAVE and DELETE keys (53i) ...........................................5-46.

Local Dial Plan .......................................................................................................5-49.

Park Calls/Pick Up Parked Calls ............................................................................5-55.

Suppressing DTMF Playback .................................................................................5-59.

Display DTMF Digits ..............................................................................................5-61.

Call Waiting/Call Waiting Tone ...............................................................................5-63.

Stuttered Dial Tone .................................................................................................5-66.

XML Beep Support .................................................................................................5-68.

Status Scroll Delay .................................................................................................5-70.

Incoming Call Interrupts Dialing .............................................................................5-72.

Switch Focus to Ringing Line .................................................................................5-75.

Preferred Line and Preferred Line Timeout ............................................................5-77.

Goodbye Key Cancels Incoming Call .....................................................................5-81.

UPnP Mapping Lines (for remote phones) .............................................................5-83.

Message Waiting Indicator Line .............................................................................5-85.

DND Key Mode ......................................................................................................5-87.

Call Forward Mode .................................................................................................5-89.

Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) and Emergency

Location Identification Number (ELIN) ...................................................................5-93

.

Incoming/Outgoing Intercom with Auto-Answer and Barge In ...............................5-98.

Group Paging RTP Settings .................................................................................5-103.

Key Mapping ........................................................................................................5-109.

Ring Tones and Tone Sets ...................................................................................5-113.

Priority Alerting .....................................................................................................5-118.

Directed Call Pickup (BLF or XML Call Interception) ...........................................5-125.

Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys ................5-137.

Speeddial Prefixes ...............................................................................................5-160.

Busy Lamp Field (BLF) ........................................................................................5-161.

BLF Subscription Period ......................................................................................5-168.

BLF/Xfer and Speeddial/Xfer Keys ......................................................................5-170.

Automatic Call Distribution (ACD) (for Sylantro Servers) .....................................5-176.

ACD Subscription Period .....................................................................................5-186.

BLA Subscription Period ......................................................................................5-188.

41-001160-01, Rev 00, Release 2.3 ix

Contents

Directed Call Pickup/Group Call Pickup (for Sylantro Servers) ............................5-190.

Do Not Disturb (DND) ..........................................................................................5-199.

Bridged Line Appearance (BLA) ..........................................................................5-210.

BLA Support for Third Party Registration .............................................................5-217.

Park/Pick Up Key .................................................................................................5-219.

Last Call Return (lcr) (Sylantro Servers) ..............................................................5-230.

Call Forwarding ....................................................................................................5-234.

Callers List ...........................................................................................................5-273.

Customizable Callers List and Services Keys ......................................................5-279.

Missed Calls Indicator ..........................................................................................5-280.

Directory List ........................................................................................................5-282.

Voicemail (9480i, 9480i CT, 55i, 57i, and 57i CT only) .........................................5-293.

XML Customized Services ...................................................................................5-296.

XML Override for a Locked Phone .......................................................................5-338.

Audio Transmit and Receive Gain Adjustments ...................................................5-339.

Centralized Conferencing (for Sylantro and Broadsoft Servers) ..........................5-341.

Authentication Support for HTTP/HTTPS Download Methods, used with Broadsoft Client

Management System (CMS) ................................................................................5-345

.

Customizing the Display Columns on the 560M Expansion Module ....................5-348.

Chapter 6

Configuring Advanced Operational Features

.

About this chapter ...........................................................................................................6-1.

Advanced Operational Features .....................................................................................6-3.

Description ...............................................................................................................6-3.

MAC Address/Line Number in REGISTER Messages .............................................6-5.

SIP Message Sequence for Blind Transfer ..............................................................6-7.

Update Caller ID During a Call .................................................................................6-8.

Boot Sequence Recovery Mode ..............................................................................6-9.

Auto-discovery Using mDNS ..................................................................................6-10.

Single Call Restriction (57i CT and 9480i CT only) ................................................6-11.

Missed Call Summary Subscription .......................................................................6-13.

As-Feature-Event Subscription ..............................................................................6-17.

Blacklist Duration ...................................................................................................6-22.

Whitelist Proxy .......................................................................................................6-24.

x 41-001160-01, Rev 00, Release 2.3

Contents

Transport Layer Security (TLS) ..............................................................................6-26.

802.1x Support .......................................................................................................6-31.

Symmetric UDP Signaling ......................................................................................6-43.

Removing UserAgent and Server SIP Headers .....................................................6-44.

Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) ...........6-45.

Configurable DNS Queries .....................................................................................6-48.

Ignore Out of Sequence Errors ..............................................................................6-50.

Chapter 7

Encrypted Files on the IP Phone

.

About this chapter ...........................................................................................................7-1.

Encrypted Files on the IP Phone ....................................................................................7-2.

Configuration File Encryption Method ......................................................................7-2.

Procedure to Encrypt Configuration Files ................................................................7-4.

Vendor Configuration File Encryption .......................................................................7-6.

Chapter 8

Upgrading the Firmware

.

About this chapter ...........................................................................................................8-1.

Upgrading the Firmware .................................................................................................8-2.

Manual Firmware Update (TFTP only) .....................................................................8-2.

Manual Firmware and Configuration File Update .....................................................8-4.

Automatic Update (auto-resync) ..............................................................................8-6.

......................................................................................................................................8-10.

Chapter 9

Troubleshooting

.

About this chapter ...........................................................................................................9-1.

Troubleshooting ..............................................................................................................9-3.

Log Settings .............................................................................................................9-3.

Module/Debug Level Settings ..................................................................................9-4.

Support Information ..................................................................................................9-7.

WatchDog Task Feature .........................................................................................9-12.

Troubleshooting Solutions ............................................................................................9-15.

Description .............................................................................................................9-15.

Why does my phone display “Application missing”? ..............................................9-15.

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Aastra 57I CT User manual

Aastra 57I CT User manual

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