Johnson Controls CK721-A Factory Field Installation

Brand: Johnson Controls

Model: CK721-A

Type: Factory Field Installation

24-10025-199 Revision –

December 2017

CK721-A

Network Controller

version 3.5

factory field installation

Johnson Controls

No part of this document may be reproduced without the prior permission of Johnson Controls.

If this document is translated from the original English version by Johnson Controls, all reasonable

endeavors will be used to ensure the accuracy of translation. Johnson Controls shall not be liable

for any translation errors contained herein or for incidental or consequential damages in connection

with the furnishing or use of this translated material.

Due to continuous development of our products, the information in this document is subject to

change without notice. Johnson Controls shall not be liable for errors contained herein or for

incidental or consequential damages in connection with furnishing or use of this material. Contents

of this publication may be preliminary and/or may be changed at any time without any obligation to

notify anyone of such revision or change, and shall not be regarded as a warranty.

Other Manufacturers’ Documentation

Johnson Controls does not duplicate documentation of other equipment manufacturers. When

necessary, Johnson Controls provides documentation that supplements that of other manufacturers.

When unpacking your equipment, keep all original manufacturer documentation for reference.

Technical Support

For factory technical support, Johnson Controls authorized field technicians or authorized dealer

representatives can contact Global Security Solutions Technical Support by phone at

(866) 893-0423 or (414) 524-1214, or by email at [email protected]

. They

can also call the Field Support Center at (800) 524-1330 or (414) 524-5000 and use options 6, 1, 7.

End users and customers should contact their local Johnson Controls branch or authorized dealer

for any of their support needs (technical support, maintenance contracts, on-site field support,

P2000 Software Service Agreements, Service Partnerships, and so on). Visit

http://www.johnsoncontrols.com/location-finder

to find your local Johnson Controls office.

For material returns contact the branch if the material was purchased through a Johnson Controls

branch or through the Product Sales Operations Team, if ordered through the Advanced Order

Management System (AOMS) and follow the RMA process; or contact the authorized dealer

representative where the material was purchased directly.

Acknowledgments

Metasys® and Johnson Controls® are trademarks of Johnson Controls. All other company and

product names are trademarks or registered trademarks of their respective owners.

Firmware Version 3.5 Factory Field Installation

24-10025-199 Rev. –

FACTORY FIELD INSTALLATION

This document describes how to install CK721-A Firmware Version 3.5 in the

field.

This procedure can be used when a host upgrade cannot be used for installation,

for example, when a P2000 host update fails and the controller constantly

reboots, or fails to come back online with the host. For standard CK721-A

controller firmware upgrade procedures, refer to the CK721-A Software

Release Notes.

NOTE: Procedures described in this document use the Tera Term Pro terminal

emulation software version 2.3. Use of other terminal emulation programs may

require different steps.

OVERVIEW

This document is divided into the following sections:

• System Requirements on page 1

• Computer to CK721-A Controller Connection on page 3

• Computer Configuration on page 4

• Tera Term Pro Configuration on page 6

• Firmware Version 3.5 Installation on page 9

• Restoring the Controller’s Configuration Settings on page 16

• CK721-A Version 3.5 Database Download on page 17

• Re-configuring the Computer on page 18

YSTEM REQUIREMENTS

You need the following hardware and software to perform the factory field

upgrade of the CK721-A controller firmware:

• A computer running Windows® 7, Windows 8.1, or Windows 10.

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NOTE: You are required to change various Microsoft® Windows settings on this

computer. To minimize any future issues you may encounter as a result of these

changes, we recommend keeping track of your customer settings using Ta ble 1:

Computer Settings and restoring them after the upgrade.

• RS232 Null Modem Cable (DB9F/F), for example, Black Box EYN257T-

0015-FF or equivalent

• 10/100Base-T CAT5 Ethernet crossover cable when connecting CK721-A

directly to computer, or a standard CAT5 straight-through cable if

connecting to most laptop computers or to a hub or switch. For straight-

through cable use Black Box EVCRB82-0020 or equivalent

•The CK721a ISO file from the following site:

https://my.jci.com/sites/P2000EngrSup/Pages/Firmware-Downloads-NA.aspx

• Terminal Emulation Software (Tera Term Pro preferred). To use the free

Tera Term Pro software, download and install Version 2.3 from the

following site:

http://hp.vector.co.jp/authors/VA002416/teraterm.html

Cable Wiring

Null Modem Cable

The null modem cable provides an RS-232 serial connection from the

CK721-A controller RS232C A port to the computer’s COM port.

For CK721-A the connector style is 9-pin D-Sub female. Refer to your

computer’s documentation for its connector style.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

RTS = Request to Send

CTS = Clear to Send

SG = Signal Ground

DSR = Data Set Ready

DTR = Data Terminal Ready

3 TX 2 RX

2 RX 3 TX

7 RTS 8 CTS

8 CTS 7 RTS

5 SG 5 SG

6 DSR 4 DTR

4 DTR 6 DSR

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Ethernet Crossover Cable

The Ethernet crossover cable provides a network connection from the

CK721-A controller Ethernet port directly to the computer’s network

port, using RJ-45 modular plugs on each cable end.

Ethernet Straight-through Cable

The Ethernet straight-through cable provides a network connection from

the CK721-A controller Ethernet port to the computer’s network port via

a hub or switch, using RJ-45 modular plugs on each cable end.

OMPUTER TO CK721-A CONTROLLER CONNECTION

To connect the computer to the CK721-A controller:

1. Connect one end of the RS232 Null Modem Cable to the COM 1 or

COM 2 port of the computer. For computers and laptops without

serial connectors use USB to serial adapter. Connect the other end to

the RS232C A port of the CK721-A controller.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 RX+ 3 TX+

2 RX- 6 TX-

3 TX+ 1 RX+

6 TX- 2 RX-

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 TX+ 1 RX+

2 TX- 2 RX-

3 RX+ 3 TX+

6 RX- 6 TX-

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Figure 1: Connections between Computer and CK721-A Controller

2. Connect one end of the Ethernet cable to the network port of the

computer or to a USB to Ethernet adapter. Connect the other end of

the cable to the Ethernet port CK721-A controller.

OMPUTER CONFIGURATION

Once you have properly connected the computer to the CK721-A controller,

you are ready to configure the computer as follows:

• Enable file and printer sharing for Microsoft networks

• Set the computer’s IP address to 192.168.2.1, and subnet mask to

255.255.255.0.

• Disable computer firewall software

Computer

CK721-A Controller

RS232 Null Modem

Cable (DB9F/F)*

COM 1 or 2**

Ethernet

RS232C A

Serial Port

Ethernet Port

10/100Base-T CAT5 Ethernet

Crossover Cable*

(Use straight-through Ethernet cables

if connecting to CK721-A via a hub/

switch or with most laptop computers.)

Power

* Maximum Distance: 15 m (50 ft.)

** Baud Rate: 115200

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Configuring the computer takes approx

imately 2 minutes and need only be

performed once.

IMPORTANT: Before changing the IP address settings of your computer, write

down the current settings (see Table 1: Computer Settings). This information

enables you to re-configure the computer with the original settings once you

have finished upgrading the CK721-A controller. Failure to revert to the original

settings may result in computer network issues or other problems related to the

configuration changes.

The following table provides a quick reference of the required computer

configuration changes:

CK721-A Factory Field File

To extract CK721-A Version 3.5 files from ISO:

1. Copy the ISO file CK721a_v3p5Build14_[date]_CD to the

computer

2. Extract the ISO image to the computer’s Download folder. WinZip

d 7-Zip are two examples of utilities to extract ISO images.

3. From the Download folder, navigate to the newly created

CK721a_v3p5Build14_[date]_CD folder and locate the

Server

Installation su

b-folder.

4. Copy the contents of Factory_Field_Installation sub-folder to C:\

directory.

5. Verify the following files were copied to C:

\FTP\ck721a

Table 1: Computer Settings

Computer Settings Current Settings Change to . . .

File and Printer Sharing for

Microsoft Networks

Enabled

IP Address 192.168.2.1

Subnet Mask 255.255.255.0

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The following files are available in the ck721a subdirectories:

./FTP/CK721a/Step1:

• 1image-721a-factory-field-ftpd001.bin

• load.bat

• load1.bat

• load2.bat

• sendnto.exe

./FTP/CK721a/Step2:

• 2image.bin

•fs.tar

• step2b.sh

• step2a.bat

•step2a.ftp

ERA TERM PRO CONFIGURATION

This section provides instructions on configuring Tera Term Pro. If your

configuration settings currently match the settings required to perform the

upgrade, you may skip this section. The required settings are:

Once you configure Tera Term Pro according to the following instructions, the

settings take effect each time you launch the application.

Setting Value

Connect to serial port COM1 or COM2 (depending on the COM port you are using)

Serial port baud rate 115200

Flow control None

Scroll buffer 10,000 lines

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To configure Tera Term Pro:

1. Open Windows Explorer.

2. Access the following directory: C:\Program Files\TTERMPRO

3. Delete the TERATERM.INI file.

4. Launch Tera Term Pro.

5. In the Tera Term: New connection dialog box, select Serial and

COM1 or COM2 port, depending on the computer COM port you are

using. Click OK.

6. From the menu bar, select Setup > Serial Port.

7. On the Tera Term: Serial port setup dialog box, select 115200 from

the Baud rate drop-down list. Click OK.

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8. From the menu bar, select Setup > Window.

9. On the Tera Term: Window setup dialog box, change the number of

Scroll buffer lines to 10,000 and click OK.

10. From the menu bar, select Setup > Save setup.

11. On the Tera Term: Save setup dialog box, navigate to C:\Program

Files\TTERMPRO and click Save.

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NOTE: Use Tera Term Pro to view the current controller configuration settings.

Write down the current settings. You need to restore these settings when you

complete the firmware upgrade (see Restoring the Controller’s Configuration

Settings on page 16).

FIRMWARE VERSION 3.5 INSTALLATION

Once you set up the computer and Tera Term pro, you are ready to install the

CK721-A firmware.

IMPORTANT: The CK721-A controller will not be operational until the firmware

is successfully installed. This condition poses a high security risk to the building

and its occupants. Before proceeding, discuss the potential security issue with

the building’s Security Manager.

Installing the CK721-A controller firmware takes approximately 15 minutes

per controller.

To install the CK721-A Version 3.5 firmware:

1. Launch Tera Term Pro to establish a Serial logon session to the

CK72

1-A controller.

2. Cycle power to the CK721-A controller by unplugging the power

connector and then re-plugging it into the CK721-A controller po

wer

rt (see Figure 1: Connections between Computer and CK721-

Cont

roller). If the controller is already powered down, simply plug in

the connector to power up the controller.

3. When the following message appears, press <S> within 10 seconds.

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If this message does not appear, the CK721-A controller cannot be

updated due to a hardware problem. Contact Technical Support for

assistance.

If the 10 second time period expires before pressing <S>, cycle the

power on the CK721-A controller. Wait for the message to appear

again and press <S>.

If you press <S> within the specified time, a Download now

message appears.

4. Close Tera Term Pro.

The Tera Term Pro program must be closed in order to free the

COM port for the initial firmware download.

5. Open a command prompt window.

6. Enter the following command and press <Enter>:

cd c:\ftp\ck721a\step1

7. If the computer is connected to CK721-A via COM 1, enter the

following command and press <Enter>:

load1.bat

Or, if the computer is connected to CK721-A via COM 2,

enter the following command and press <Enter>:

load2.bat

To use another COM number, edit the load.bat file replacing

COM 1 with the port to be used.

A message appears displaying what percentage of the process

has been competed.

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8. When the load#.bat procedure is completed, launch Tera Term Pro

soon after to establish a serial port session to the CK721-A controller.

9. Using the previously opened command prompt window, type the

following command and press <Enter>:

cd c:\ftp\ck721a\step2

10. Transfer the CK721-A controller Firmware Update files to the

CK721-A controller. To do so, in the command prompt window enter

the following command and press <Enter>:

step2a

A message appears displaying information about the transfer

process.

Note that file size or transfer time may be different on from the

following example.

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11. In the Tera Term Pro window, at the prompt enter:

cd /ramdisk

12. In the Tera Term Pro window, at the prompt enter:

ls -la

Verify the size of the following firmware update files:

If the three files are missing or are the wrong size, verify the IP

address in the ftp scripts (192.168.2.2) and the connected computer’s

Ethernet IP address (192.168.2.1). Also, review the log output for

FTP transfer error messages or warning messages (step 10). See

Troubleshooting on page 15 for further help if needed.

Then, start over by rebooting the CK721-A controller and

downloading the CK721-A firmware installer image files (see

Firmware Version 3.5 Installation on page 9).

File Name File Size

2image.bin Approximately 1 MB

fs.tar Approximately 32 MB

step2b.sh Approximately 9 kB

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13. Using the Tera Term Pro window, at the prompt, enter the following to

invoke the CK721-A Controller Firmware Installer script:

sh step2b.sh

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14.

The fin

al logging of the CK721-A controller firmware installation

actions appears in the Tera Term Pro window.

When the firmware

installation process is completed, the

CK721-A controller reboots and a Login prompt appears on

Tera Term Pro window.

If Tera Term Pro window does not display a Login prompt, the

firmware installation has failed (see Troubleshooting on

page 15 for more information).

Version and build number

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15. Verify the CK721-A controller firmware version number. If the

installa

tion was successful, the firmware is listed as 3.5 Build-14.

The

CK72

1-A firmware version appears a few lines above the Logi

prompt (see

the highlighted area of the previous screen capture).

If the version number is not 3.5 Build-14, then the firm

ware

stallation failed (see Troubleshooting on page 15 for mo

formation).

16. Repeat the steps in this section for each controller you are upgrading.

Troubleshooting

If the firmware installation fails, answer the following troubleshooting

questions:

Are you are using the correct cable types?

For example, are you using the correct network cable (straight-through

versus crossover)? Check the pin connections if you constructed the

cables yourself. See Cable Wiring on page 2 for more information.

Did you correctly connect the serial null modem and network cables

to the CK721-A controller and computer?

See Figure 1: Connections between Computer and CK721-A Controller

for reference.

Does your computer have Firewall software installed?

If so, you must disable it in order to successfully upgrade the CK721-A

controller firmware.

Did you correctly configure your computer?

Review the required changes to your computer settings as listed in

Table 1: Computer Settings. Verify that the settings on your computer are

correct.

If the firmware installation still fails after performing the previous

troubleshooting steps, the CK721-A controller has experienced a

hardware failure. Return the defective controller to Johnson Controls by

initiating a Return Material Authorization (RMA). To do this, contact

your Johnson Controls Representative or enter an RMA at this Employee

Portal site:

http://spcweb.cg.na.jci.com/rma

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RESTORING THE CONTROLLER’S CONFIGURATION SETTINGS

Use Tera Term Pro to configure the CK721-A controller for operation. You

must configure each controller before connecting it to the Johnson Controls

Security Management System (SMS).

To prepare a CK721-A controller for operation:

1. Enter the IP address of the CK721-A.

2. Enter the netmask of the CK721-A.

3. Enter the IP address of the host.

4. Configure the Download Port number, the Upload Port number, and

the Priority Port number to match those defined at the host.

Once the IP addresses are assigned at the controller, they

cannot be changed from the P2000 software.

5. If needed, modify the encryption information

6. If needed, modify the network polling rate.

7. If needed, modify the route information.

8. If needed, modify the network polling delay.

Once each controller has been configured for operation, reconnect each

controller to the P2000 host. For details on preparing a CK721-A controller for

operation and connecting to the host, refer to the CK721-A Network Controller

Installation and Operation Manual.

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Use the following table to track your settings:

CK721-A V

ERSION 3.5 DATABASE DOWNLOAD

After you reconnect the CK721-A to the P2000 host (controller is online),

download all databases to the controller. Refer to the P2000 Software User

Manual and the CK721-A Software Release Notes for details.

The controller is now ready for normal operation.

To ensure that the downloaded databases remain in the controller in the case of

a power and battery failure, you may want to invoke the controller’s write to

flash feature. After writing to flash, the controller will reboot. Refer to the

P2000 Software User Manual for details on how to invoke the controller’s

write to flash feature.

Table 2: Panel Settings

Panel Settings Current Operational Settings Default Settings

Controller IP Address* 192.168.2.2

Subnet Mask* 255.255.255.0

Primary Host IP Address* 192.168.2.1

Download Port* 41014

Upload Port Number* 41013

Priority Port Number* 41012

Encryption (Y/N)* N (disabled)

Key* No key (all zeros)

Controller Password** master

Route Information*** No route information

* To be found in Panel Parameters Data Entry screen (Main Menu > Panel).

Use <Page Down> to access Encryption and Key settings.

** Configured from Main Menu > Password Change.

*** To be found in Route Configuration Screen (Main Menu > Route Info).

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NOTE: Always wait at least 5 minutes after the host download has been

completed (that is, after the download queue count goes down to 0), before

performing a write to flash operation.

RE-CONFIGURING THE COMPUTER

After the databases have been downloaded to the controller and the system

appears to be operating normally, re-configure your computer and return it to

its original settings (see Table 1: Computer Settings).

You have finished the firmware upgrade procedure.

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Johnson Controls CK721-A Factory Field Installation

Johnson Controls CK721-A Factory Field Installation

Johnson Controls CK721-A Factory Field Installation

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