Johnson Controls CK721-A Factory Field Upgrade

Brand: Johnson Controls

Model: CK721-A

Type: Factory Field Upgrade

24-10025-113 Revision –

June, 2015

CK721-A

Network Controller

version 3.3

factory field upgrade

Johnson Controls, Inc.

No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.

If this document is translated from the original English version by Johnson Controls, Inc., all

reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.

shall not be liable for any translation errors contained herein or for incidental or consequential

damages in connection with the furnishing or use of this translated material.

Due to continuous development of our products, the information in this document is subject to

change without notice. Johnson Controls, Inc. shall not be liable for errors contained herein or for

incidental or consequential damages in connection with furnishing or use of this material. Contents

of this publication may be preliminary and/or may be changed at any time without any obligation to

notify anyone of such revision or change, and shall not be regarded as a warranty.

Other Manufacturers’ Documentation

Johnson Controls does not duplicate documentation of other equipment manufacturers. When

necessary, Johnson Controls provides documentation that supplements that of other manufacturers.

When unpacking your equipment, keep all original manufacturer documentation for reference.

Technical Support

For factory technical support, Johnson Controls authorized field technicians can contact Global

Security Solutions by phone at (866) 893-0423 or (414) 524-1214, or by email at

support.globalsecur[email protected]

. They can also call the Field Support Center at

(800) 524-1330 or (414) 524-5000 and use options 6, 1, 7.

Customers who require technical support or who have other support needs (maintenance contracts

or on-site field support) should contact their local Johnson Controls office; visit

http://www.johnsoncontrols.com/content/us/en/locations.html

to find your local office.

Acknowledgments

Metasys® and Johnson Controls® are trademarks of Johnson Controls, Inc. All other company and

product names are trademarks or registered trademarks of their respective owners.

Software Version 3.3 Factory Field Upgrade

24-10025-113 Rev. –

FACTORY FIELD UPGRADE

This document describes how to upgrade CK721-A controllers in the field to

Version 3.3. This is the only supported method for upgrading CK721-A

controllers when a P2000 host update fails and the controller constantly reboots

or fails to come back online with the host.

For standard CK721-A controller firmware upgrade procedures, refer to the

CK721-A Software Release Notes. The upgrade method described in this

document does not require the host.

NOTE: Procedures described in this document use the Tera Term Pro terminal

emulation software version 2.3. Use of other terminal emulation programs may

require different steps.

OVERVIEW

This document is divided into the following sections:

• System Requirements on page 1

• Computer to CK721-A Controller Connection on page 3

• Computer Configuration on page 4

• Tera Term Pro Configuration on page 6

• Firmware Version 3.3 Installation on page 9

• Restoring the Controller’s Configuration Settings on page 18

• CK721-A Version 3.3 Database Download on page 19

• Re-configuring the Computer on page 19

YSTEM REQUIREMENTS

You need the following hardware and software to perform the factory field

upgrade of the CK721-A controller firmware:

• A computer running Microsoft Windows XP® Professional or higher, or

Windows 2000 Professional

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NOTE: You are required to change various Microsoft® Windows® settings on

this computer. To minimize any future issues you may encounter as a result of

these changes, we recommend keeping track of your customer settings using

Table 1: Computer Settings and restoring them after the upgrade.

• RS232 Null Modem Cable (DB9F/F), for example, Black Box EYN257T-

0015-FF or equivalent

• 10/100Base-T CAT5 Ethernet crossover cable or a standard CAT5 straight-

through cable if connecting to a hub/switch, for example, Black Box

EVCRB82-0020 or equivalent

•The CK721a_Factory_FieldUpdate_FW_3-3Build14.exe self-extracting

archive file. This file is located on the CK721-A Version 3.3 Upgrade CD,

or from the following site:

https://my.jci.com/sites/NA-SecurityFireSafety/SitePages/

P2000%20Version%203.14.aspx

• Terminal Emulation Software (Tera Term Pro Preferred). To use the free

Tera Term Pro software, download and install Version 2.3 from the

following site:

http://hp.vector.co.jp/authors/VA002416/teraterm.html

Cable Wiring

Null Modem Cable

The null modem cable provides an RS-232 serial connection from the

CK721-A controller RS232C A port to the computer’s COM port.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

RTS = Request to Send

CTS = Clear to Send

SG = Signal Ground

DSR = Data Set Ready

DTR = Data Terminal Ready

3 TX 2 RX

2 RX 3 TX

7 RTS 8 CTS

8 CTS 7 RTS

5 SG 5 SG

6 DSR 4 DTR

4 DTR 6 DSR

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Ethernet Crossover Cable

The Ethernet crossover cable provides an network connection from the

CK721-A controller Ethernet port directly to the computer’s network

port.

Ethernet Straight-through Cable

The Ethernet straight-through cable provides an network connection from

the CK721-A controller Ethernet port to the computer’s network port via

a hub or switch.

OMPUTER TO CK721-A CONTROLLER CONNECTION

To connect the computer to the CK721-A controller:

1. Connect one end of the RS232 Null Modem Cable to the COM 1 or

COM 2 port of the computer. Connect the other end to the RS232C A

port of the CK721-A controller.

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 RX+ 3 TX+

2 RX- 6 TX-

3 TX+ 1 RX+

6 TX- 2 RX-

Connector 1 Pinout Connector 2 Pinout

TX = Transmit

RX = Receive

1 TX+ 1 RX+

2 TX- 2 RX-

3 RX+ 3 TX+

6 RX- 6 TX-

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Figure 1: Connections between Computer and CK721-A Controller

2. Connect one end of the Ethernet cable to the network port of the

computer. Connect the other end of the cable to the Ethernet port

CK721-A controller.

OMPUTER CONFIGURATION

Once you have properly connected the computer to the CK721-A controller,

you are ready to configure the computer as follows:

• Copy and run the CK721-A Version 3.3 self-extracting archive file (see

CK721-A Self-extracting Archive File on page 5 for details)

• Enable file and printer sharing for Microsoft networks

• Set the computer’s IP address to 192.168.2.1, and subnet mask to

255.255.255.0.

• Disable computer firewall software

Computer

CK721-A Controller

RS232 Null Modem

Cable (DB9F/F)*

COM 1 or 2**

Ethernet

RS232C A

Serial Port

Ethernet Port

10/1000Base-T CAT5

Ethernet Crossover Cable*

(Use straight-through Ethernet

cables if connecting to CK721-A

via a hub/switch.)

Power

* Maximum Distance: 15 m (50 ft.)

** Baud Rate: 115200

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Configuring the computer takes approximately 2 minutes and must only be

performed once. Installing the CK721-A controller firmware takes

approximately 15 minutes per controller.

IMPORTANT: Before changing the IP address settings of your computer, write

down the current settings (see Table 1: Computer Settings). This information

enables you to re-configure the computer with the original settings once you

have finished upgrading the CK721-A controller. Failure to revert to the original

settings may result in computer network issues or other problems related to the

configuration changes.

The following table provides a quick reference of the required computer

configuration changes:

CK721-A Self-extracting Archive File

To copy and run the CK721-A Version 3.3 self-extracting archive file:

1. Copy the CK721a_Factory_FieldUpdate_FW_3-3Build14.exe file

to the computer’s C:\ directory.

2. Double-click the archive file. The WinZip Self-Extractor dialog box

appears.

3. Verify that C:\ is listed in the Unzip to folder field.

4. Click Unzip.

The self-extracting archive file saves the CK721-A firmware files in

the following directory:

C:\FTP\ck721a

Table 1: Computer Settings

Computer Settings Current Settings Change to . . .

File and Printer Sharing for

Microsoft Networks

Enabled

IP Address 192.168.2.1

Subnet Mask 255.255.255.0

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The following files are available in the ck721a subdirectories:

./FTP/CK721a/Step1:

• 1image-721a-factory-field-ftpd001.bin

• load.bat

• load1.bat

• load2.bat

• sendnto.exe

./FTP/CK721a/Step2:

• 2image.bin

•fs.tar

• step2b.sh

• step2a.bat

•step2a.ftp

5. Click OK when the Files successfully extracted message appears.

ERA TERM PRO CONFIGURATION

This section provides instructions on configuring Tera Term Pro. If your

configuration settings currently match the settings required to perform the

upgrade, you may skip this section. The required settings are:

Once you configure Tera Term Pro according to the following instructions, the

settings take effect each time you launch the application.

Setting Value

Connect to serial port COM1 or COM2 (depending on the COM port you are using)

Serial port baud rate 115200

Flow control None

Scroll buffer 10,000 lines

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To configure Tera Term Pro:

1. Open Windows Explorer.

2. Access the following directory: C:\Program Files\TTERMPRO

3. Delete the TERATERM.INI file.

4. Launch Tera Term Pro.

5. In the Tera Term: New connection dialog box, select Serial and

COM1 or COM2 port, depending on the COM port you are using.

Click OK.

6. From the menu bar, select Setup > Serial Port.

7. On the Tera Term: Serial port setup dialog box, select 115200 from

the Baud rate drop-down list. Click OK.

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8. From the menu bar, select Setup > Window.

9. On the Tera Term: Window setup dialog box, change the number of

Scroll buffer lines to 10,000 and click OK.

10. From the menu bar, select Setup > Save setup.

11. On the Tera Term: Save setup dialog box, navigate to C:\Program

Files\TTERMPRO and click Save.

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NOTE: Use Tera Term Pro to view the current controller configuration settings.

Write down the current settings. You need to restore these settings when you

complete the firmware upgrade (see Restoring the Controller’s Configuration

Settings on page 18).

FIRMWARE VERSION 3.3 INSTALLATION

Once you set up the computer and Tera Term pro, you are ready to install the

CK721-A firmware.

IMPORTANT: The CK721-A controller will not be operational until the firmware

is successfully installed. This condition poses a high security risk to the building

and its occupants. Before proceeding, discuss the potential security issue with

the building’s Security Manager.

Configuring the computer takes approximately 2 minutes and must only be

performed once. Installing the CK721-A controller firmware takes

approximately 15 minutes per controller.

To install the CK721-A Version 3.3 firmware:

1. Launch Tera Term Pro to establish a Telnet logon session to the

CK721-A controller.

2. Cycle power to the CK721-A controller by unplugging the power

connector and then re-plugging it into the CK721-A controller power

port (see Figure 1: Connections between Computer and CK721-A

Controller). If the controller is already powered down, simply plug in

the connector to power up the controller.

3. When the following message appears, press <S> within 10 seconds.

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If this message does not appear, the CK721-A controller cannot be

updated due to a hardware problem. Contact Technical Support for

assistance.

If the 10 second time period expires before pressing <S>, cycle the

power on the CK721-A controller. Wait for the message to appear

again and press <S>.

If you press <S> within the specified time, a Download now

message appears.

4. Close Tera Term Pro.

The Tera Term Pro program must be closed in order to free the

COM port for the initial firmware download.

5. Open a DOS window by selecting the following:

Start>Programs>Accessories>Command Prompt

6. At the DOS prompt, enter the following command and press

<Enter>:

cd c:\ftp\ck721a\step1

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7. If the computer is connected to CK721-A via COM 1, enter the

following command and press <Enter>:

load1.bat

Or, if the computer is connected to CK721-A via COM 2,

enter the following command and press <Enter>:

load2.bat

A Percent Complete message appears.

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8. When the load1.bat or load2.bat procedure is completed, launch Tera

Term Pro soon after to establish a serial port session to the CK721-A

controller.

9. Using the previously opened DOS window, type the following

command and press <Enter>:

cd c:\ftp\ck721a\step2

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10. Transfer the CK721-A controller Firmware Update files to the

CK721-A controller by entering the following command and pressing

<Enter>:

step2a

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11. In the Tera Term Pro window, at the prompt enter:

cd /ramdisk

12. In the Tera Term Pro window, at the prompt enter:

ls -la

Verify the size of the following firmware update files:

If the three files are missing or are the wrong size, verify the IP

address in the ftp scripts (192.168.2.2) and the connected computer’s

Ethernet IP address (192.168.2.1). Also, review the log output for

FTP transfer error messages or warning messages (step 10). See

Troubleshooting on page 17 for further help if needed.

Then, start over by rebooting the CK721-A controller and

downloading the CK721-A firmware installer image files (see

Firmware Version 3.3 Installation on page 9).

File Name File Size

2image.bin Approximately 1 MB

fs.tar Approximately 14 MB

step2b.sh Approximately 9 kB

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13. Using the Tera Term Pro window, invoke the CK721-A Controller

Firmware Installer script. At the prompt, enter:

sh step2b.sh

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14. The final logging of the CK721-A controller firmware installation

actions appears in the Tera Term Pro window. Verify that you see the

same data as shown in the following figure.

When the firmware installation process is completed, the

CK721-A controller reboots and a Login prompt appears on

Tera Term Pro window.

If Tera Term Pro window does not display a Login prompt, the

firmware installation has failed (see Troubleshooting on

page 17 for more information).

Version and build number

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15. Verify the CK721-A controller firmware version number. If the

installation was successful, the firmware is listed as 3.3 Build-14. The

CK721-A firmware version appears a few lines above the Login

prompt (see the highlighted area of the previous screen capture).

If the version number is not 3.3 Build 14, then the firmware

installation failed (see Troubleshooting on page 17 for more

information).

16. Repeat the steps in this section for each controller you are upgrading.

Troubleshooting

If the firmware installation fails, answer the following troubleshooting

questions:

Are you are using the correct cable types?

For example, are you using the correct network cable (straight-through

versus crossover)? Check the pin connections if you constructed the

cables yourself. See Cable Wiring on page 2 for more information.

Did you correctly connect the serial null modem and network cables

to the CK721-A controller and computer?

See Figure 1: Connections between Computer and CK721-A Controller

for reference.

Does your computer have Firewall software installed (besides

Windows XP Firewall)?

If so, you must disable it in order to successfully upgrade the CK721-A

controller firmware.

Did you correctly configure your computer?

Review the required changes to your computer settings as listed in

Table 1: Computer Settings. Verify that the settings on your computer are

correct.

If the firmware installation still fails after performing the previous

troubleshooting steps, the CK721-A controller has experienced a

hardware failure. Return the defective controller to Johnson Controls by

initiating a Return Material Authorization (RMA). To do this, contact

your Johnson Controls Representative or enter an RMA at this Employee

Portal site:

http://spcweb.cg.na.jci.com/rma

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RESTORING THE CONTROLLER’S CONFIGURATION SETTINGS

Use Tera Term Pro to configure the upgraded CK721-A controllers for

operation. You must configure each controller before connecting it to the

Johnson Controls Security Management System (SMS). When preparing a

CK721-A controllers for operation, you must:

• Enter the IP address of the CK721-A

• Enter the netmask of the CK721-A

• Enter the IP address of the P2000 server

• Configure the Download Port number, the Upload Port number, and the

Priority Port number to match those defined at the P2000 Server. The

default values are:

Once the IP addresses are assigned at the controller, they cannot be

changed from the P2000 software.

• Modify the network polling rate, if needed

• Modify the route information, if needed

• Modify the network polling delay, if needed

Once each controller has been configured for operation, reconnect each

controller to the P2000 host. For details on preparing a CK721-A controller for

operation and connecting to the host, refer to the CK721-A Network Controller

Installation and Operation Manual.

Port Type Port Number

Download Port 41014

Upload Port Number 41013

Priority Port Number 41012

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Johnson Controls CK721-A Factory Field Upgrade

Johnson Controls CK721-A Factory Field Upgrade

Johnson Controls CK721-A Factory Field Upgrade

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