HP EliteDesk 880 G3 Base Model Tower PC User guide

Category
Notebooks
Type
User guide
Maintenance and Service Guide
HP EliteDesk 800 G3 TWR Business PC
HP EliteDesk 880 G3 TWR Business PC
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2017
Document Part Number: 913316-001
Product notices
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
In accordance with Microsoft’s support policy,
HP does not support the Windows® 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product features ........................................................................................................................................... 1
Standard conguration features ........................................................................................................................... 1
Front panel components ........................................................................................................................................ 2
Rear panel components ......................................................................................................................................... 3
Serial number location .......................................................................................................................................... 4
2 Illustrated parts catalog ................................................................................................................................ 5
TWR chassis spare parts ........................................................................................................................................ 5
Computer major components ............................................................................................................. 5
Miscellaneous parts ............................................................................................................................. 7
Boards, cards, and ports ..................................................................................................................... 8
Cables and adapters ............................................................................................................................ 9
Drives ................................................................................................................................................. 10
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 11
Electrostatic discharge information .................................................................................................................... 11
Generating static ............................................................................................................................... 11
Preventing electrostatic damage to equipment ............................................................................... 12
Personal grounding methods and equipment .................................................................................. 12
Grounding the work area ................................................................................................................... 12
Recommended materials and equipment ........................................................................................ 13
Operating guidelines ........................................................................................................................................... 13
Routine care ......................................................................................................................................................... 14
General cleaning safety precautions ................................................................................................ 14
Cleaning the Computer Case ............................................................................................................. 14
Cleaning the keyboard ....................................................................................................................... 14
Cleaning the monitor ......................................................................................................................... 15
Cleaning the mouse ........................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Power supply fan ............................................................................................................................... 15
Tools and software Requirements .................................................................................................... 15
Screws ............................................................................................................................................... 16
Cables and connectors ...................................................................................................................... 16
Hard Drives ........................................................................................................................................ 16
Lithium coin cell battery .................................................................................................................... 16
SATA hard drives .................................................................................................................................................. 17
v
SATA hard drive cables ......................................................................................................................................... 17
SATA data cable ................................................................................................................................. 17
SMART ATA drives ................................................................................................................................................ 17
Cable management .............................................................................................................................................. 18
4 Removal and replacement procedures – Microtower (MT) chassis .................................................................... 19
Preparation for disassembly ............................................................................................................................... 19
Access panel ......................................................................................................................................................... 20
Front bezel ........................................................................................................................................................... 21
Front bezel security ............................................................................................................................................. 22
Removing bezel blanks ........................................................................................................................................ 23
Optional front bezel dust lter ............................................................................................................................ 24
Memory ................................................................................................................................................................ 25
Populating DIMM sockets .................................................................................................................. 25
Removing and installing DIMMs ........................................................................................................ 26
Drive cage ............................................................................................................................................................ 28
Expansion cards ................................................................................................................................................... 30
Drives ................................................................................................................................................................... 35
Drive positions ................................................................................................................................... 36
System board connections ................................................................................................................ 37
Installing and removing drives .......................................................................................................... 38
Removing a 5.25-inch drive ............................................................................................ 38
Installing a 5.25-inch drive ............................................................................................. 39
Removing a 9.5 mm slim optical drive ........................................................................... 41
Installing a 9.5 mm slim optical drive ............................................................................ 42
Installing a 9.5 mm slim optical drive ............................................................................ 43
Removing a 3.5-inch hard drive ...................................................................................... 45
Installing a 3.5-inch hard drive ....................................................................................... 46
Removing a 2.5-inch hard drive ...................................................................................... 50
Installing a 2.5-inch hard drive ....................................................................................... 51
Removing and installing an M.2 SSD storage card ......................................................... 52
WLAN module ...................................................................................................................................................... 54
Front I/O and power switch assembly ................................................................................................................. 55
Fan sink ................................................................................................................................................................ 57
Processor ............................................................................................................................................................. 59
Speaker ................................................................................................................................................................ 60
Rear fan ................................................................................................................................................................ 61
Hood lock (solenoid) ............................................................................................................................................ 62
Hood sensor ......................................................................................................................................................... 63
Power supply ....................................................................................................................................................... 64
Option board ........................................................................................................................................................ 67
vi
Antennas .............................................................................................................................................................. 68
System board ....................................................................................................................................................... 72
System board callouts ....................................................................................................................... 73
5 Computer Setup (F10) Utility ........................................................................................................................ 75
Computer Setup (F10) Utilities ............................................................................................................................ 75
Using Computer Setup (F10) Utilities ................................................................................................ 75
Computer Setup–Main ....................................................................................................................... 77
Computer Setup—Security ............................................................................................................... 79
Computer Setup—Advanced ............................................................................................................. 81
Computer Setup—UEFI Drivers ......................................................................................................... 86
Recovering the Conguration Settings ............................................................................................................... 86
6 Troubleshooting without diagnostics ............................................................................................................ 87
Safety and comfort .............................................................................................................................................. 87
Before you call for technical support .................................................................................................................. 87
Helpful hints ........................................................................................................................................................ 88
Solving general problems .................................................................................................................................... 89
Solving power problems ...................................................................................................................................... 93
Solving hard drive problems ................................................................................................................................ 94
Solving media card reader problems ................................................................................................................... 96
Solving display problems .................................................................................................................................... 97
Solving audio problems ..................................................................................................................................... 101
Solving printer problems ................................................................................................................................... 103
Solving keyboard and mouse problems ............................................................................................................ 104
Solving Hardware Installation Problems ........................................................................................................... 106
Solving Network Problems ................................................................................................................................ 107
Solving memory problems ................................................................................................................................ 110
Solving CD-ROM and DVD problems .................................................................................................................. 111
Solving USB ash drive problems ..................................................................................................................... 113
Solving front panel component problems ........................................................................................................ 115
Solving Internet access problems ..................................................................................................................... 115
Solving software problems ............................................................................................................................... 117
7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 118
POST numeric codes and text messages .......................................................................................................... 118
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 123
8 Password security and resetting CMOS ........................................................................................................ 125
Resetting the password jumper ........................................................................................................................ 125
vii
Clearing and resetting the BIOS ........................................................................................................................ 127
9 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 128
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 128
10 Backing up, restoring, and recovering ........................................................................................................ 130
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 130
Creating recovery media and backups ............................................................................................ 130
Creating HP Recovery media (select products only) .................................................... 130
Using Windows tools ....................................................................................................................... 131
Restore and recovery ...................................................................................................................... 132
Recovering using HP Recovery Manager ...................................................................... 132
What you need to know before you get started ........................................ 132
Using the HP Recovery partition (select products only) ............................ 133
Using HP Recovery media to recover ......................................................... 133
Changing the computer boot order ............................................................ 134
Removing the HP Recovery partition (select products only) ..................... 135
Backing up, restoring, and recovering in Windows 7 ........................................................................................ 135
Creating recovery media and backups ............................................................................................ 135
Guidelines ..................................................................................................................... 136
Creating recovery media with HP Recovery Disc Creator ............................................. 136
Creating recovery media ............................................................................ 136
Backing up your information ........................................................................................ 136
Performing a system recovery ........................................................................................................ 137
Using the Windows recovery tools ............................................................................... 137
Using f11 recovery tools (select products only) .......................................................... 138
Using Windows 7 operating system media .................................................................. 139
Appendix A Battery replacement ................................................................................................................... 140
Appendix B Power Cord Set Requirements ...................................................................................................... 143
General Requirements ....................................................................................................................................... 143
Japanese Power Cord Requirements ................................................................................................................. 143
Country-Specic Requirements ........................................................................................................................ 144
Appendix C Statement of memory volatility ................................................................................................... 145
Nonvolatile memory usage ............................................................................................................................... 147
Questions and answers ..................................................................................................................................... 149
Using HP Sure Start (select models only) .......................................................................................................... 150
viii
Appendix D Specications ............................................................................................................................. 151
TWR Specications ............................................................................................................................................ 151
Index ........................................................................................................................................................... 153
ix
x
1 Product features
Standard conguration features
Features may vary depending on the model. For support assistance and to learn more about the hardware
and software installed on your computer model, run the HP Support Assistant utility.
NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Standard conguration features 1
Front panel components
Drive conguration may vary by model. Some models have a bezel blank covering one or more drive bays.
Front panel components
1 5.25-inch half-height drive bay (behind bezel) 7 Audio-out (headphone) jack
2 Slim optical drive (optional) 8 USB 2.0 port with HP Sleep and Charge
3 SD card reader (optional) 9 USB 2.0 port
4 Power button 10 USB 3.x ports (2)
5 Hard drive activity light 11 USB Type-C charging port
6 Audio-out (headphone)/Audio-in (microphone) combo
jack
NOTE: The light on the power button is normally white when the power is on. If it is ashing red, there is a problem with
the computer and it is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code.
2 Chapter 1 Product features
Rear panel components
Rear panel components
1 Audio-out jack for powered audio devices 6 Audio-in jack
2 DisplayPort monitor connectors (2) 7 RJ-45 (network) jack
3 Optional port (DisplayPort, HDMI, VGA or USB-C)
(USB-C option has alt mode DisplayPort or 15W
output)
8 Optional serial port
4 USB 2.0 ports with wake from S4/S5 (2) 9 Power cord connector
5 USB 3.x ports (4)
NOTE: Your model may have additional optional ports available from HP.
When a device is plugged into either audio jack, a dialog box will appear on the monitor screen asking if you want to use the
jack for a microphone or a headphone. You can also recongure the jacks at any time by double-clicking the Audio Manager
icon in the Windows taskbar.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the
integrated graphics on the system board may be used. The specic graphics card installed and software conguration will
determine the behavior.
The system board graphics can be disabled by changing settings in BIOS F10 Setup.
Rear panel components 3
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the
computer. Keep these numbers available for use when contacting customer service for assistance.
4 Chapter 1 Product features
2 Illustrated parts catalog
TWR chassis spare parts
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Item Description
(1) Front bezel
HP EliteDesk 800 G3 models
HP EliteDesk 880 G3 models
(2) Access panel
(3) System board (includes replacement thermal material)
(4) Fan sink (includes replacement thermal material)
95 W
65 W
(5) Power supply
500W, 90% ecient
TWR chassis spare parts 5
Item Description
250W, 92% ecient
250W, 85% ecient (800 models)
250W, 85% ecient (880 models)
* Memory modules (PC4-2400)
16-GB
8-GB
4-GB
2-GB
* Processors (include replacement thermal material; not illustrated))
Intel Core i7-7700 processor
Intel Core i7-7700K processor
Intel Core i5-7600 processor
Intel Core i5-7500 processor
Intel Core i3-7320 processor
Intel Core i3-7300 processor
Intel Core i3-7100 processor
Intel Core i7-6700 processor
Intel Core i5-6600 processor
Intel Core i5-6500 processor
Intel Core i3-6100 processor
Intel Pentium G4620 processor
Intel Pentium G4600 processor
Intel Pentium G4560 processor
Intel Celeron G3950 processor
Intel Celeron G3930 processor
6 Chapter 2 Illustrated parts catalog
Miscellaneous parts
Item Description
(1) Front I/O assembly
(2) Fan
(3) Hood sensor
(4) Hood lock
(5) Speaker
* Secure Digital (SD) card reader
* Optical drive latch
* Bezel dust lter
* Bezel blank, main
* Bezel blank, slim optical drive
* Rubber feet
* Hard drive grommet
* Mouse
PS2, optical
USB, laser
USB, optical
USB, antimicrobial
USB, washable
TWR chassis spare parts 7
Item Description
USB, hardened
USB, grey
* Keyboards
PS/2 slim
USB grey
USB slim
Wireless keyboard, mouse, and dongle
Boards, cards, and ports
Description
Graphics cards:
Nvidia GeForce GT730 2 GB PCIe x8
Nvidia GeForce GT720 1 GB PCIe x8
AMD Radeonâ„¢ RX 480 2 GB FH PCIe x16
AMD Radeon RX 460 2 GB FH PCIe x16
AMD Radeon R7 450 4 GB FH PCIe x16 G5
Nvidia GTX 1080 8 GB FH PCIe x16
Graphics card holder bracket
WLAN modules
Intel 8265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro
Intel 7265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro
Intel 3168 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro
Option boards:
HDMI option board
DisplayPort option board
USB 3.1 Type C option board
VGA option board
Serial port
Serial/PS2 port
RS-232 module
RS-232 to PS2 module
Printer port, PCIe card
USB 3.1 Type-C connector, PCIe card
8 Chapter 2 Illustrated parts catalog
Cables and adapters
Item Description
(1) SATA drive power cable
(2) SATA data cable, 6 inch, 2 straight ends
* SATA data cable (RF solution), 6 inch, 2 straight ends
(3) SATA data cable, 6 inch, 1 straight end, 1 angled end
* SATA data cable (RF solution), 6 inch, 1 straight end, 1 angled end
* SATA data cable, 14 inch, 1 straight end, 1 angled end
* SATA data cable (RF solution), 14 inch, 1 straight end, 1 angled end
* SATA data cable, 15 inch, 1 straight end, 1 angled end
* SATA data cable (RF solution), 15 inch, 1 straight end, 1 angled end
* Serial port cable
* Serial/PS2 port cable
* DisplayPort cable, 1.8 m
* DVI to DVI cable
* Internal antennas
* Antenna cover
* Adapters
DisplayPort to HDMI 1.4
DisplayPort to VGA
TWR chassis spare parts 9
Item Description
DisplayPort to DVI
USB-C to USB 3.0
USB 3.1 Type-C to DisplayPort
Drives
Description
Hard drives
2-TB, 7200-rpm, 3.5-inch
1-TB, 7200-rpm, 3.5-inch
1-TB, 7200-rpm, 2.5-inch
1-TB, 7200-rpm,. hybrid SSD, 3.5-inch
1-TB, 5400-rpm,. hybrid SSD, 3.5-inch
500 GB, 7200 rpm, 3.5-inch
500 GB, 7200 rpm, 7 mm
500-GB, 7200-rpm, OPAL2, self-encrypting drive (SED)
500-GB, 5400-rpm, FIPS
500-GB, 5400-rpm, hybrid SSD
Solid-state drives, 2280, 2.5-inch
512-GB, FIPS-140-2
256-GB, FIPS-140-2
256-GB
128-GB
Solid-state drives, 2280, NVMe, M.2
1 TB, TLC
512-GB, MLC
512-GB, TLC
256-GB, MLC
256-GB, TLC
256-GB, PCIe
Optical drives, 9.5 mm
DVD±RW drive
DVD-ROM drive
10 Chapter 2 Illustrated parts catalog
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82
  • Page 83 83
  • Page 84 84
  • Page 85 85
  • Page 86 86
  • Page 87 87
  • Page 88 88
  • Page 89 89
  • Page 90 90
  • Page 91 91
  • Page 92 92
  • Page 93 93
  • Page 94 94
  • Page 95 95
  • Page 96 96
  • Page 97 97
  • Page 98 98
  • Page 99 99
  • Page 100 100
  • Page 101 101
  • Page 102 102
  • Page 103 103
  • Page 104 104
  • Page 105 105
  • Page 106 106
  • Page 107 107
  • Page 108 108
  • Page 109 109
  • Page 110 110
  • Page 111 111
  • Page 112 112
  • Page 113 113
  • Page 114 114
  • Page 115 115
  • Page 116 116
  • Page 117 117
  • Page 118 118
  • Page 119 119
  • Page 120 120
  • Page 121 121
  • Page 122 122
  • Page 123 123
  • Page 124 124
  • Page 125 125
  • Page 126 126
  • Page 127 127
  • Page 128 128
  • Page 129 129
  • Page 130 130
  • Page 131 131
  • Page 132 132
  • Page 133 133
  • Page 134 134
  • Page 135 135
  • Page 136 136
  • Page 137 137
  • Page 138 138
  • Page 139 139
  • Page 140 140
  • Page 141 141
  • Page 142 142
  • Page 143 143
  • Page 144 144
  • Page 145 145
  • Page 146 146
  • Page 147 147
  • Page 148 148
  • Page 149 149
  • Page 150 150
  • Page 151 151
  • Page 152 152
  • Page 153 153
  • Page 154 154
  • Page 155 155
  • Page 156 156
  • Page 157 157
  • Page 158 158
  • Page 159 159
  • Page 160 160
  • Page 161 161
  • Page 162 162
  • Page 163 163
  • Page 164 164
  • Page 165 165

HP EliteDesk 880 G3 Base Model Tower PC User guide

Category
Notebooks
Type
User guide

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI