Epson DM-D500 Series Technical Reference

Brand: Epson

Model: DM-D500 Series

Category: Cash registers

Type: Technical Reference

DM-D500

Technical Reference Guide

Describes features of the product.

Describes setup and installation of the product.

Describes information required to develop applications.

Describes how to handle the product.

Describes the hardware of the product.

Describes the character code tables.

M00087600

Rev. A

Product Overview

Setup

Handling

Application Development Information

Hardware

Character Code Tables

CAUTIONS

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by

any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permis-

sion of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest informa-

tion.

• While every precaution has taken in the preparation of this document, Seiko Epson Corporation assumes no

responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third par-

ties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident,

misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or

(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance

instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any

options or any consumable products other than those designated as Original Epson Products or Epson

Approved Products by Seiko Epson Corporation.

TRADEMARKS

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft

and Windows

are registered trademarks of Microsoft Corporation in the United States and/or

other countries.

ESC/POS

Proprietary Command System

Epson took the initiative by introducing ESC/POS, a proprietary POS printer command system including pat-

ented commands and enabling versatile POS system construction with high scalability. Compatible with all

types of Epson POS printers and displays, this proprietary control system also offers the flexibility to easily

make future upgrades. Its popularity is worldwide.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following

carefully before handling the product.

Warnings

WARNING

You must follow warnings carefully to avoid serious bodily injury.

CAUTION

Provides information that must be observed to prevent damage to the equipment or loss of data.

• Possibility of sustaining physical injuries.

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Notes have important information and useful tips on the operation of your equipment.

WARNING

• Remove your equipment immediately if it produces smoke, a strange odor, or unusual noise. Con-

tinued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko

Epson service center for advice.

• Never attempt to repair this product yourself. Improper repair work can be dangerous.

• Never disassemble or modify this product. Tampering with this product may result in injury or fire.

• Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead to

fire.

• Do not connect cables in ways other than those mentioned in this manual. Different connections

may cause equipment damage and burning.

• Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may

cause equipment damage or fire.

Cautions

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices

related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or

functional/precision devices, etc., you should use this product only after giving consideration to including fail-

safes and redundancies into your design to maintain safety and total system reliability. Because this product was

not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,

main communication equipment, nuclear power control equipment, or medical equipment related to direct

medical care, etc., please make your own judgment on this product's suitability after a full evaluation.

About the Modular-type Connector

This product uses a modular-type connector as dedicated connector for the customer display. Never use this

connector to connect to LAN or public telephone line.

CAUTION

• Be sure to set this equipment on a firm, stable, horizontal surface. The product may break or cause

injury if it falls.

• Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment

may fall or collapse, causing breakage and possible injury.

• Do not connect multiple extension struts. If the device topples over, there is a risk of damage or injury.

• The horizontal rotating angle of the screen unit is limited by a stopper. Do not apply excess force to

rotate the screen unit past the limit set by the stopper. Doing so may cause damage.

• Take care when handling the customer display not to drop or knock it because it has a built-in fluores-

cent display tube.

• Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may

cause fire.

• If water or other liquid spills into this equipment, unplug the cable and contact your dealer or Seiko

Epson service center for advice.

• Using in the presence of silicon gas (silicon adhesive, silicon oil, silicon powder, etc.) including silox-

ane and of malignant gas (nitric acid, hydrosulfuric, ammonia, chlorine, etc.) may cause contact failure

at contact points in a mechanical switch and a DC motor, etc., in a short time because of adhesion or

oxidization of the insulation film.

About this Document

Aim of this Document

This document aims to provide all necessary information for the development, design, and installation of POS

systems, or development and design of printer applications.

Document Structure

This document is composed of the following chapters and appendices:

Chapter 1 Product Overview

Chapter 2 Setup

Chapter 3 Application Development Information

Chapter 4 Handling

Appendix A Hardware

Appendix B Character Code Tables

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Contents

■ For Safety..................................................................................................................................3

Key to Symbols.................................................................................................................................................................... 3

Warnings ............................................................................................................................................................................... 3

Cautions................................................................................................................................................................................. 4

■ Restriction of Use ....................................................................................................................4

■ About the Modular-type Connector....................................................................................4

■ About this Document.............................................................................................................5

Aim of this Document ...................................................................................................................................................... 5

Document Structure ......................................................................................................................................................... 5

■ Contents....................................................................................................................................7

Product Overview ............................................................................................9

■ Product Overview ...................................................................................................................9

Features ................................................................................................................................................................................. 9

■ Product Information............................................................................................................ 11

Parts Name .........................................................................................................................................................................11

Options ................................................................................................................................................................................13

■ System Configuration.......................................................................................................... 14

Connection Patterns .......................................................................................................................................................14

Connecting a TM Printer and Option........................................................................................................................18

■ Product Specifications ........................................................................................................ 20

Specifications.....................................................................................................................................................................20

Dimensional Drawing.....................................................................................................................................................21

■ Options................................................................................................................................... 22

DP-501..................................................................................................................................................................................22

DP-502..................................................................................................................................................................................23

DP-503..................................................................................................................................................................................25

Power Supply Unit (PS-180)..........................................................................................................................................26

Setup ...............................................................................................................27

■ Flow of Setup ........................................................................................................................ 27

■ Choosing the Installation Method.................................................................................... 28

■ Precautions for Installation................................................................................................ 29

■ Installing the Customer Display ........................................................................................ 30

Attaching to DP-501........................................................................................................................................................30

Attaching to DP-502 (TM-H6000 series / TM-U675) ............................................................................................36

Attaching to DP-502 (TM-U950) .................................................................................................................................42

Attaching to DP-503 (TM-H5000II).............................................................................................................................46

■ Setting the DIP Switches..................................................................................................... 48

■ Checking the DM-D500 Operation ................................................................................... 51

Self-test................................................................................................................................................................................ 51

Application Development Information ...................................................... 53

■ How to Control the Customer Display.............................................................................. 53

Selecting a Driver............................................................................................................................................................. 53

■ Software and Manuals......................................................................................................... 55

Drivers.................................................................................................................................................................................. 55

Download........................................................................................................................................................................... 56

■ Storing and Retrieving Graphics ....................................................................................... 57

OPOS .................................................................................................................................................................................... 57

APD ....................................................................................................................................................................................... 57

ESC/POS .............................................................................................................................................................................. 57

Handling ........................................................................................................ 59

■ Precautions for Handling.................................................................................................... 59

■ Turning and Tilting the Display ......................................................................................... 59

Hardware ....................................................................................................... 61

■ Interface Signal Wiring Block Diagram ............................................................................ 61

■ Data Flow ............................................................................................................................... 62

Stand-alone Connection ............................................................................................................................................... 62

Pass-through Connection............................................................................................................................................. 63

Y Connection..................................................................................................................................................................... 64

■ Connectors ............................................................................................................................ 65

DM-D500 (Connector).................................................................................................................................................... 65

DP-501 ................................................................................................................................................................................. 66

Character Code Tables.................................................................................. 69

■ Character Code Tables......................................................................................................... 69

Chapter 1 Product Overview

Product Overview

This chapter describes the features and specifications of this product.

Product Overview

This is a customer display capable of displaying kanji characters. By using an installation option, it can be

attached to a system or installed on a countertop.

Features

The DM-D500 has the following features.

Display

• Dot matrix display with 256 columns x 64 lines. It allows for multi-colored expressions with kanji characters,

shop logo and so on.

Kanji character: 16 columns x 4 lines (character size of 16x16 dots)

Alphanumeric character: 32 columns x 4 lines (when character size is 8x16 dots)

• Vacuum fluorescent display. It allows for wide viewing angle and good legibility in both well-lit and dark

locations.

In addition, the vacuum fluorescent display has a long life. (Avoid continuously turning on the same dot for

long periods of time as it may cause luminance degradation)

• Green display color with adjustable brightness.

• NV memory to store and display graphics.

Installation

• When attached to the optional DP-501 (dedicated stand), it can be installed stand-alone on a countertop.

• By using the optional DP-502 (DM-D pole unit for TM printers), it can be attached to a TM printer.

(For details, see "Connecting a TM Printer and Option" on page 18)

Installed on a countertop using the

optional DP-501 (dedicated stand)

Attached to a TM printer using the optional

DP-502 (DM-D pole unit for TM printers)

Interface

• The DM-D500 is provided with an RS-232C compliant modular jack.

It can connect to the DM-D connector on TM printers.

• When combined with the DP-501 dedicated stand, it can be connected to a computer and a TM printer via

serial. It can also share the power source with the TM printer.

• The DM-D500 (using DP-501), an Epson TM printer, and a cash drawer can all be controlled using one serial

port of a computer.

Software

• Supported by EPSON OPOS ADK, EPSON OPOS ADK for .NET, EPSON JavaPOS ADK and EPSON

Advanced Printer Driver Ver.4 (APD4).

• It can also be controlled with ESC/POS commands. For this reason, it can also be used in an environment

where other than the Windows OS is running.

Compatibility

• This product can replace DM-D10X/20X without any changes to the application.

In the case of OPOS ADK, the character mode needs to be changed to 2x20.

In the case of APD4, the 20x2 driver is required.

In the case of ESC/POS command control, the DM-D500 needs to be set to 20 columns 2 lines mode.

Chapter 1 Product Overview

Product Information

Parts Name

DM-D500

OFF

Connector

Screen

DIP switch

(rear side of the

display)

Power switch (underside of the

display)

Modular cable

DM-D500 + DP-501

DM-D500 + DP-502

DP-501

Base plate

Connector for power

supply connection

Connector for DM-D500

connection

Connector for power extension

cable connection

Connector for computer

connection (serial)

DM-D connector

JP2

JP1

Connector for printer

connection (serial)

DM-D500

DM-D500 cable

(for printer connection)

DP-502

DM-D500

Chapter 1 Product Overview

Options

The following products are available as options for DM-D500.

∗ 9pin-25pin serial cable is necessary for stand-alone connection and pass-through connection.

Model

No.

Product name Purpose

DP-105 Pole unit Extends the pole length of the DM-D500. It is used in combination with DP-

501.

DP-501 DM-D stand The stand used when using DM-D500 as a stand-alone display.

DP-502 DM-D pole unit

for TM printers

The pole unit used to attach DM-D500 to H6000IV/ U675/ U950.

DP-503 DM-D pole unit

for TM printers

The pole unit used to attach DM-D500 to TM-H5000II.

PS-180 Power supply unit The power supply unit. It requires the separately sold AC cable.

System Configuration

Connection Patterns

There are several connection patterns to choose from depending on the customer's system and type of TM

printer to be used simultaneously.

Stand-alone connection (Serial)

The stand-alone connection uses one serial port of the computer for the customer display. It requires the DP-

501 dedicated stand.

PS-180

DM-D500 + DP-501

Computer

Serial

Data flow in stand-alone connection

Computer

DM-D500

Serial

Chapter 1 Product Overview

Pass-through connection (Serial)

The pass-through connection is a connection in which the computer is connected to the TM printer and cash

drawer via the customer display. This is possible only when all equipment is connected in serial, and requires

the DP-501 dedicated stand.

TM Printer

PS-180

Computer

Power extension cable

DM-D500 + DP-501

Serial Serial

Computer

DM-D500

TM Printer

DP-501

Serial

Data flow in pass-through

connection

Y connection (Serial)

The Y connection is a connection in which the computer is connected to the customer display via the TM

printer. This is possible when the TM printer is equipped with a DM-D connector, and connected using serial

connection. The power supply is connected to the TM printer.

PS-180

TM Printer

DM-D500 + DP-502

Serial

Computer

TM Printer

PS-180

DM-D500 + DP-501

Computer

Serial

With DP-502

With DP-501

Computer

DM-D500

TM Printer

Serial

DM-D500 Modular Cable

Data flow in Y

connection

Chapter 1 Product Overview

USB controlled (Serial)

The USB controlled is a connection in which the product is connected to the TM printer's USB interface (with

DM-D connector) via an RS-232 cable, and the TM printer and a computer are connected via a USB cable.

Power is supplied from the TM printer.

TM Printer

DM-D110/DM-D210

Computer

USB

USB I/F

PS-180

Connecting a TM Printer and Option

DP-501

DP-501 can be used with the following TM printers.

DP-502

DP-502 can be used with the following TM printers.

Model Interface

Connection pattern

Stand-alone

connection

Pass-

through

connection

Y connec-

tion

USB con-

trolled

TM-T70

TM-T90

TM-L90

TM-T88IV series

TM-U220 series

TM-U295

Serial Yes Yes No No

Parallel Yes No No No

USB Yes No No Yes

Ethernet/

wireless

LAN

Yes No No No

TM-J2100/J2000

TM-H6000IV

TM-U675

TM-U950

TM-U590

Serial Yes Yes No No

Parallel Yes No No No

USB Yes No No Yes

TM-H5000II Serial Yes Yes No No

Parallel Yes No No No

USB Yes No No Yes

TM-T285 Serial Yes Yes No No

Model Interface

Connection pattern

Stand-alone

connection

Pass-

through

connection

Y connec-

tion

USB con-

trolled

TM-H6000IV

TM-U675

TM-U950

TM-U590

Serial No No Yes No

Parallel No No No No

USB No No No Yes

Chapter 1 Product Overview

DP-503

DP-503 can be used with the following TM printers.

Model Interface

Connection pattern

Stand-alone

connection

Pass-

through

connection

Y connec-

tion

USB con-

trolled

TM-H5000II Serial No No Yes No

Parallel No No No No

USB No No No Yes

Product Specifications

Specifications

Specification overview

Display type Vacuum fluorescent display

Number of dots displayed 256 (W) x 64 (H) dots

Number of characters displayed Maximum 32 columns x 4 lines (when using font A)

Maximum 42 columns x 8 lines (when using font B)

Maximum 16 columns x 4 lines (when using kanji characters)

Maximum 20 columns x 2 lines (when operating in DM-D10x/20x compatible mode)

Display color Green (505 nm)

Brightness Maximum 300 cd/m

(adjustable with driver and ESC/POS command)

Character classes Alphanumeric characters: 95 characters

International characters: 37 characters

Graphic characters: 128 characters x 12 pages (including 2 user-defined pages)

Kanji characters (JIS Level 1 and 2, GB2312, KS C5601, BIG5)

Character composition

(device font)

Font A: 8 x 16 dot matrix

Font B: 5 x 7 dot matrix

Kanji: 16 x 16 dot matrix

Character size Font A: 4.4 x 8.8 mm

Font B: 3.3 x 4.4 mm

Kanji: 8.8 x 8.8 mm

Interface Standard Compliant with RS-232C

Connector

RJ-45

Expected product lifetime 30,000 hours (Time for the luminance of the vacuum fluorescent display to become

half its initial value. Avoid continuously turning on the same dot for

long periods of time as it may cause luminance degradation.)

Rated voltage DC 11.4 V to 48 V

Power consumption Approximately 6 W

Case Color Epson Cool White

Tilt angle Maximum 48° (4 steps, 5 positions)

Horizontal rotation angle Maximum 90° (45° each to left and right)

Power supply

When connected to TM printer: Supplied by the TM printer

When connected to DP-501: Supplied by the PS-180 power supply unit

Chapter 1 Product Overview

Dimensional Drawing

External dimensions

Display dimensions

Environmental

specifications

Tempera-

ture

Operation 5 to 40 °C

Storage -10 to 50 °C

Humidity Operation 30 to 85% (without dew condensation)

Storage 30 to 90% (without dew condensation)

Weight Main unit, DM-D500: 460 g

Option, DP-501: 440 g

Option, DP-502: 264 g

Package contents Manual

Warranty

Specification overview

213 mm

83 mm

51 mm

DM-D500

0.55

35.0

0.55

140.6

(Unit: mm)

Display Size 256 x 64 dot

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Epson DM-D500 Series Technical Reference

Brand: Epson

Model: DM-D500 Series

Category: Cash registers

Type: Technical Reference

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Epson DM-D500 Series Technical Reference

Epson DM-D500 Series Technical Reference

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