ADS IntelliServe 2.8.1 Software User guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

IntelliServe



2.8.1 User's Guide

July 2010 #950026A7

A DIVISION OF ADS



LLC

4940 Research Drive

Huntsville, Alabama 35805

www.adsenv.com

(256) 430-3366

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

 2010 ADS Environmental Services



ADS

®

, ADS Environmental Services

®

, FlowShark



, IntelliServe



, MLI

®

,

Profile

®

, and Smart Depth

®

are registered trademarks of ADS LLC.

ADS Model 1502

™

, ADS Model 3500

™

, ADS Model 3600

™

, ADS Model

4000

™

, FlowAlert

™

, and RainAlert II

™

are trademarks of ADS LLC.

Adobe

®

and Acrobat

®

are registered trademarks of Adobe Systems

Incorporated.

IBM

®

is a registered trademark of International Business Machines

Corporation.

Intel

®

and Pentium

®

are registered trademarks of Intel Corporation.

Microsoft

®

, Windows

®

, Excel

®

, and Internet Explorer

®

are registered

trademarks of Microsoft Corporation.

All other brand and product names are trademarks or registered trademarks of

their respective holders.

Publication Notice

The information contained herein represents the latest information available at

the time of publication. ADS LLC reserves the right to make any changes or

modifications to the content of this document, without notice, to reflect the

latest changes to the software. No part of this document may be reproduced in

any form without the written consent of ADS LLC.

Patents Pending

ADS LLC has multiple patents pending on IntelliServe.

Use of software and documentation is subject to the Terms of Use specified in

the Contract and in the Terms of Use viewable from within the IntelliServe

software.

i

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Table of Contents

Chapter 1 Introduction .......................................... 1-1

IntelliServe Features ....................................................................... 1-2

Chapter Overview ........................................................................... 1-3

Hardware and Software Requirements ............................................ 1-4

Accessing the System ...................................................................... 1-5

Logging In ............................................................................... 1-5

Logging Out ............................................................................. 1-6

Changing the Password ............................................................ 1-7

IntelliServe Interface ....................................................................... 1-8

IntelliServe Menu Structure .......................................................... 1-10

System Alarms ....................................................................... 1-10

System Menu ......................................................................... 1-11

IntelliServe Legend ....................................................................... 1-12

IntelliServe Help ........................................................................... 1-13

Weather Information ..................................................................... 1-14

Displayed Data .............................................................................. 1-15

Permissions and User Groups ....................................................... 1-16

Escalation Groups and Chains ...................................................... 1-17

Downloading the ADS Graph Control .......................................... 1-18

External Web Links ...................................................................... 1-19

Chapter 2 Maps and Locations ............................ 2-1

Viewing Full Extent, Individual Basin, or Location Group Maps .. 2-2

Understanding Location Types ....................................................... 2-4

Viewing Name and Current Data for a Location ............................. 2-5

Viewing Map Coordinates .............................................................. 2-7

Viewing Map Tool Tips .................................................................. 2-8

Navigating the Map......................................................................... 2-9

Map Toolbar ............................................................................ 2-9

Map Directional Arrows ........................................................ 2-11

Using the Legend .......................................................................... 2-12

Chapter 3 Alarms and Events ............................... 3-1

Working with Alarms ...................................................................... 3-2

Muting an Active Alarm .......................................................... 3-3

Acknowledging Active Alarms ................................................ 3-4

Clearing Acknowledged Alarms .............................................. 3-8

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®

User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Using the Active Alarm Log .................................................. 3-10

Using the Alarm History Log ................................................. 3-14

Working with Events .................................................................... 3-21

Querying the Event Log ......................................................... 3-21

Sorting the Event Log Display ............................................... 3-26

Viewing Event Details ........................................................... 3-26

Chapter 4 Data Collection ..................................... 4-1

Collecting Data from a Location ..................................................... 4-2

Collecting Data from a Location Group .......................................... 4-4

Collecting Data from a Composite Location ................................... 4-6

Chapter 5 Data Presentation ................................ 5-1

Viewing Current Data ..................................................................... 5-3

Viewing Hydrographs ..................................................................... 5-8

Generating Hydrographs .......................................................... 5-8

Generating Hydrographs for a Location Group ..................... 5-15

Hydrograph Display Options ................................................. 5-18

Viewing Scattergraphs .................................................................. 5-23

Generating a Scattergraph ...................................................... 5-23

Generating Scattergraphs for a Location Group .................... 5-27

Scattergraph Display Features ............................................... 5-31

Viewing Tabular Data ................................................................... 5-33

Generating Tabular Views ..................................................... 5-33

Generating Tabular Data for a Location Group ..................... 5-37

Viewing Uptime Data ................................................................... 5-41

Generating Uptime Charts ..................................................... 5-41

Generating an Uptime Chart for a Location Group ................ 5-44

Viewing Cumulative Rain Data .................................................... 5-48

Viewing Cumulative Rain Data for a Location ...................... 5-48

Viewing Cumulative Rain Data for a Location Group ........... 5-52

Viewing Pump Times .................................................................... 5-56

Viewing Pump Time Data for a Location .............................. 5-56

Viewing Pump Time Data for a Location Group ................... 5-59

Chapter 6 Data Import and Export ....................... 6-1

Importing Data ................................................................................ 6-2

Importing a LIF........................................................................ 6-2

Importing a Raw Data (bin.dat) File ........................................ 6-5

Importing a Profile Data (.IFV) File ........................................ 6-9

iii

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Exporting Data .............................................................................. 6-12

Exporting a LIF ..................................................................... 6-12

Exporting Data in a Text File (.CSV) Format ........................ 6-14

Exporting Data in a Raw Data (bin.dat) Format .................... 6-19

Exporting Data in Profile File (.IFV) Format ........................ 6-22

Chapter 7 Location Information ........................... 7-1

Configuring and Viewing Location Parameters .............................. 7-2

Composite Locations ............................................................... 7-2

Pseudo Sites ............................................................................. 7-7

Rain Gauges ............................................................................. 7-8

Flow Monitors ....................................................................... 7-12

Location Groups .................................................................... 7-29

Working with Documents ............................................................. 7-32

Uploading Documents ........................................................... 7-32

Viewing Documents ............................................................... 7-34

Creating Document Folders ................................................... 7-35

Deleting a Document Folder .................................................. 7-37

Deleting a Document ............................................................. 7-38

Chapter 8 Reports ................................................. 8-1

Creating Reports and Templates ..................................................... 8-2

Creating an Alarm Report ........................................................ 8-2

Creating an Alarm Summary Report ........................................ 8-8

Creating an Event Report ....................................................... 8-12

Creating an Event Summary Report....................................... 8-15

Creating Monitor Report Templates ...................................... 8-18

Creating Data Report Templates ............................................ 8-34

Modifying a Report Template ....................................................... 8-51

Generating, Viewing, and Printing Reports .................................. 8-53

Deleting a Report Template .......................................................... 8-54

Working with Automatic Reports ................................................. 8-55

Configuring an Automatic Report .......................................... 8-55

Adding E-mail Addresses to an Automatic Report ................ 8-58

Modifying an Automatic Report ............................................ 8-61

Deleting an Automatic Report ............................................... 8-62

iv IntelliServe

®

User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Appendix A Events ................................................ A-1

Appendix B Data Entities ...................................... B-1

Appendix C Glossary ............................................ C-1

1-1

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

C H A P T E R 1

Introduction

IntelliServe



is a web-based information management system that automates

the collection, storage, and presentation of data from a network of ADS

®

flow

monitors and rain gauges. Working seamlessly with ADS flow monitors and

rain gauges through telemetry and wireless communication, IntelliServe

collects and securely stores flow, rain, and other system-related data.

IntelliServe is the culmination of 30 years of ADS experience. With this state-

of-the-art system, ADS continues to revolutionize collection system

intelligence as it did in 1974 with its first flow monitor. ADS has multiple

patents pending on technology contained in IntelliServe.

1-2 IntelliServe

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User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

IntelliServe Features

Accessible through a web browser, IntelliServe allows the user to perform the

following tasks:

Note: The access individual users have to specific features and

capabilities is limited to the permissions granted by the System

Administrator.

• View current and historical flow data in a scattergraph, hydrograph, or

tabular format

• Receive visual and/or audible notification of system and flow-related

events escalated to alarms online and through pagers, telephones, and

email

• Collect data from all flow monitor and rain gauges in the system on

demand or scheduled

• Import and export location information and data for review, display,

analysis, and reporting among IntelliServe, Profile

®

, and external

applications

• View or add private and public location-related documents and

information

• Create links to external web sites for easy access

• Generate reports concerning alarms, events, data collection status, and

system performance

• Set up templates to control report formatting, and define schedules for

reports to be generated automatically

• View the collection system, specific basins, individual locations, and

alarm status on a map display

• Access current weather conditions directly through the Internet

Introduction 1-3

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Chapter Overview

Chapter 1 Introduction This chapter provides a summary of IntelliServe

features and information on accessing the system, understanding the menu

structure, and viewing map displays.

Chapter 2 Maps and Locations For customers configured with maps,

this chapter provides instructions for viewing a map of the entire flow

monitoring network, maps of individual basins, and maps for defined monitor

groups. It also provides detailed information on using the map toolbar.

Chapter 3 System Events and Alarms This chapter provides instructions

for querying, sorting, and viewing events and alarms, and using the Active

Alarm, Alarm History, and the Event Logs.

Chapter 4 Data Collection This chapter provides instructions on collecting

data on demand from a flow monitor or rain gauge.

Chapter 5 Data Presentation This chapter provides instructions on

viewing current data and displaying historical data in graphical or tabular

formats.

Chapter 6 Data Importing and Exporting This chapter provides

instructions for importing and exporting location information files and data to

and from the IntelliServe database.

Chapter 7 Location Information This chapter provides instructions for

viewing location configuration parameters and establishing data adjustment

factors. It also describes how to access, view, and upload system- or location-

related documents.

Chapter 8 Reports This chapter provides instructions for adding,

modifying, and deleting reports, and for developing report templates. It also

includes instructions for configuring automatic reports.

Appendix A Events This appendix describes the events configured in the

IntelliServe system.

Appendix B Data Entities This appendix describes the data entities used in

the IntelliServe system.

Appendix C Glossary This appendix contains a glossary of the terms used

in this manual.

1-4 IntelliServe



User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Hardware and Software Requirements

The user must have Microsoft



Windows



2000, Windows XP, or Windows

Vista



with Microsoft Internet Explorer



Version 6.0 (or higher) and

internet access to operate the browser-based IntelliServe user interface. To

view documents in PDF format through IntelliServe, the user must have

Adobe



Acrobat



version 6.0 or later.

The user also must have the following minimum hardware:

• Intel



Pentium



4 processor

• 1 GB RAM

In addition, ADS recommends using at least a 17-inch monitor and selecting

the 1024 x 768 display settings option for optimal viewing.

Introduction 1-5

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Accessing the System

Before accessing IntelliServe, obtain the relevant website address and a valid

user ID and password from your System Administrator. This information is

essential for logging into IntelliServe.

Logging In

Each time you log into IntelliServe, you must enter the user name and

password (consisting of a minimum of 8 characters) provided by the System

Administrator. The System Administrator sets each user password for a

specified period of time. Periodically, the System Administrator will provide

you with a new user name and password to ensure the ongoing integrity of the

system. The administrator also can grant permission for you to change your

own password.

Note: Only the System Administrator can grant and maintain user

names in the system.

IntelliServe Log In window

1-6 IntelliServe

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User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Log into the system in the following way:

1. Open an Internet Explorer browser and enter the appropriate Website

address in the Address field.

2. When the IntelliServe Log In window displays, enter your user name and

password into the corresponding fields.

Note: User names and passwords are not case sensitive.

3. Click on the Log In button.

The system validates the user name and password as entered. IntelliServe

displays the full extent map in your main browser window. Upon request, the

System Administrator can configure your system to display an organizational

or other applicable image or logo, instead of the full extent map, on the

application window (panel) following validation.

Note: If you are logged into IntelliServe and log in again (with the

same user name and password) through another web browser, the

system will end the first session before providing access through the

other browser.

You can navigate through the System Menu to access the system's functional

areas.

Logging Out

For security purposes, log out of the system to end an IntelliServe session by

selecting Logout from the System Menu.

Note: IntelliServe will not log out a user during an extended period

of inactivity. However, closing the browser without logging out

automatically logs out a user and ends a session. If a user logs in with

another session, the first session ends automatically and the system

logs out the user.

Introduction 1-7

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Changing the Password

IntelliServe allows you to change your password at any time, provided you

have the appropriate permissions, in the following way:

1. Select User Config > User Password from the System Menu.

The User Password window displays.

2. Enter your existing password in the Old Password field.

3. Enter your new password in the New Password field, and then re-enter

your new password in the Confirm New Password field.

4. Click on the Save button.

The new password is saved to the IntelliServe database.

1-8 IntelliServe



User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

IntelliServe Interface

IntelliServe’s interface design combines the IntelliServe application panel

and Microsoft Internet Explorer (version 6.0 or higher) dialogs and message

windows. IntelliServe provides these main display areas, as shown on the

following page:

• System Alarms This menu reports the status of alarming basins by

displaying basin names in red (alarming) and yellow (acknowledged). If

your IntelliServe system is configured with maps, clicking a basin name

displays a map of the basin. Clicking System enables the user to view

active system alarms reported in the Active Alarm Log. This display area

also provides an option for silencing the audible portion of active alarms.

• System Menu This menu is a navigation tree consisting of hyperlinks to

the IntelliServe's main display panel. Click a link on the System Menu

to access an operational area of IntelliServe.

• Application Window This window, occupying the right side of the

screen, serves as IntelliServe's main display area for maps (or home page)

and operations.

• Symbols The symbols on the status bar provide links to the following:

IntelliServe online Help

Terms of Use

Legend

In addition, Internet Explorer windows (including dialogs and alert

messages), overlay the IntelliServe interface when you perform certain actions

that require further input.

Introduction 1-9

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

IntelliServe application window with map display

Your organization’s logo displays on the screen above the application window.

1-10 IntelliServe

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User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

IntelliServe Menu Structure

The IntelliServe interface consists of two menus that enable you to navigate

through the application: System Alarms and System Menu. These menus are

located along the left side of the browser window and enable access to the

IntelliServe system data and program features.

System Alarms

The System Alarms menu reports the status of alarming basins by displaying

basin names and System (for system-related alarms) in red (alarming) or

yellow (acknowledged).

It also includes the option for silencing the audible component of active alarms

occurring or received during the current session for the current user.

System Alarms menu

Introduction 1-11

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

System Menu

The System Menu, shown next, provides access to the system’s data structure,

tools, and features through links. The System Menu displays only those links

to functional areas and features you have permission to access, as configured

by the System Administrator.

Expand (or collapse) the menu by clicking on the arrow to the left of the folder

or by clicking directly on the folder. Display the window associated with the

menu item by clicking on the name within the folder.

System Menu

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User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

IntelliServe Legend

The Legend shows how the colors and symbols represent location type/status,

alarm/event status, flow direction, and pseudo site associations on maps (when

applicable) and windows in IntelliServe.

IntelliServe Legend

Display the Legend by selecting Maps > Legend from the System Menu, or

by clicking on the Legend symbol (

) at the bottom of the screen.

Introduction 1-13

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

IntelliServe Help

IntelliServe provides web-based online help for users consisting of application

information and instructions for performing the operations enabled by the

System Administrator. View the IntelliServe Help by clicking the Help

symbol (

) located in the Status Bar at the bottom of the IntelliServe screen

or by selecting Help in the System Menu.

1-14 IntelliServe

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User’s Guide

CONFIDENTIAL – Covered by ADS Terms of Use and Confidentiality Agreement in Contract

Weather Information

Access a weather website on Internet Explorer by selecting Maps > View

Maps > Weather on the System Menu.

intellicast.com weather website

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ADS IntelliServe 2.8.1 Software User guide

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