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14 Troubleshooting paper issues ......................................................................................................................................................... 153
Paper cannot be loaded successfully ............................................................................................................................... 154
Paper type is not in the driver ............................................................................................................................................ 155
Printer printed on the wrong paper type ......................................................................................................................... 156
Automatic cut not available ............................................................................................................................................... 156
On hold for paper ................................................................................................................................................................. 156
The paper has jammed in the print platen ...................................................................................................................... 157
The paper has jammed in the stacker .............................................................................................................................. 162
The printer reports unexpectedly that the stacker is full ............................................................................................. 162
A strip stays on the output tray and generates jams .................................................................................................... 163
Printer displays out of paper when paper is available ................................................................................................... 163
Prints do not fall neatly into the basket ........................................................................................................................... 163
Sheet stays in the printer when the print has been completed ................................................................................... 163
Paper is cut when the print has been completed ........................................................................................................... 163
Cutter does not cut well ...................................................................................................................................................... 163
Roll is loose on the spindle ................................................................................................................................................. 163
Recalibrate the paper advance .......................................................................................................................................... 164
15 Troubleshooting print-quality issues ............................................................................................................................................. 166
General advice ...................................................................................................................................................................... 168
Horizontal lines across the image (banding) ................................................................................................................... 168
Whole image is blurry or grainy ......................................................................................................................................... 169
Paper is not at .................................................................................................................................................................... 170
Print is scued or scratched ............................................................................................................................................... 170
Ink marks on the paper ....................................................................................................................................................... 171
Black horizontal lines on yellow background .................................................................................................................. 171
Black ink comes o when you touch the print ................................................................................................................ 172
Edges of objects are stepped or not sharp ..................................................................................................................... 172
Edges of objects are darker than expected ..................................................................................................................... 172
Horizontal lines at the end of a cut sheet print .............................................................................................................. 172
Vertical lines of dierent colors ......................................................................................................................................... 173
White spots on the print ..................................................................................................................................................... 173
Colors are inaccurate ........................................................................................................................................................... 173
Colors are fading .................................................................................................................................................................. 174
Image is incomplete (clipped at the bottom) .................................................................................................................. 174
Image is clipped ................................................................................................................................................................... 174
Some objects are missing from the printed image ........................................................................................................ 175
Lines are too thick, too thin or missing ............................................................................................................................ 176
Lines appear stepped or jagged ........................................................................................................................................ 176
Lines print double or in the wrong colors ........................................................................................................................ 177
Lines are discontinuous ...................................................................................................................................................... 177
vi ENWW