Iomega STORCENTER IX12-300R Release Notes

These release notes contain version updates, system requirements, installation

instructions, and known issues for the Iomega StorCenter

device:

◆ New features and changes .................................................................. 2

◆ Resolved issues ..................................................................................... 4

◆ Environment and system requirements............................................ 7

◆ Known issues and limitations ............................................................ 9

◆ Technical notes.................................................................................... 34

◆ Documentation ................................................................................... 35

◆ Troubleshooting and getting help.................................................... 35

Iomega StorCenter

For HMNHD2, ix2-200, ix4-200d, ix12-300r, ix12-350r,

px4-300d, px6-300d, px4-300r

Version 3.2.3

Release Notes

P/N D31599101

December 05, 2011

Iomega StorCenter Network Storage Release Notes version 3.2.3

New features and changes

Iomega StorCenter version 3.2.3 contains the following new features:

Configuration Backup and Restore

The Iomega StorCenter now supports Configuration Backup and Restore, which

allows you to back up and restore system configuration information. Backing up a

configuration saves various system properties, including users, groups, device

identification, and Share names and permissions.

Scheduled Power

The Iomega StorCenter now supports Scheduled Power. You can create a power

schedule to turn your Iomega StorCenter on and off. Scheduled Power can be

one-time events, or recurring events. When you create a power schedule, you can

set the day and time to power down the device. You can also set power on times.

This is supported on px12-350r (ix12), px4-300r, px4-300d, and px6-300d only.

Wake on LAN

The Iomega StorCenter now supports Wake on LAN. Wake On LAN powers on

your Iomega StorCenter when a specific signal is sent over the network.

This is supported on px12-350r (ix12), px4-300r, px4-300d, and px6-300d only.

Encrypted File System

The Iomega StorCenter now features an encrypted file system. This feature allows

you to create an encrypted volume with an assigned password; thus securing the

data on the encrypted volume. Data on the encrypted volume is only accessible

when using the assigned password.

This is only available on PX devices and ix12.

SMART Monitor

SMART Monitor continually monitors and reports on the health of all drives in the

Iomega StorCenter system.

Partner Application Download

Iomega StorCenter now supports download and installation of partnered

third-party applications. These add-on applications extend the functionality and

flexibility of your StorCenter.

Video Surveillance Enhancements - Bosch Camera & Resolution Settings

Iomega StorCenter now features configurable resolution settings and parameters

for Bosch camera support.

New features and changes

Iomega StorCenter Network Storage Release Notes version 3.2.3

SFTP (Secure File Transfer Protocol)

Iomega StorCenter devices now support SFTP (Secure File Transfer Protocol).

SFTP requires limited system resources, and is useful for secure transferring of

data between computers over a network. SFTP reads and writes files from/to a

remote server to an Iomega StorCenter device.

Iomega StorCenter Network Storage Release Notes version 3.2.3

Resolved issues

The following issues have been resolved in version 3.2.3:

Table 1 Resolved issues V3.2.3 (1 of 3)

Issue number Description

15538 Email distribution limitation.

1499 A maximum of 3,000 files can be displayed in the Iomega StorCenter Console Interface.

7152 QuikTransfers can be overwritten when changing removable media on the same drive.

7983 Multiple Copy Jobs running simultaneously can cause device to stop responding.

16729 404 error on Copy Jobs or QuikTransfers with USB stick device.

432 Pictures are not deleted from some cameras after transfer.

11332 Device does not scan media folders after adding media files.

18484 On px6, removing all drives via hot swap requires reboot.

11832 Iomega StorCenter can take a long time to load after main LED is solid blue.

16087 iSCSI page not reporting correct free space.

14160 Personal Cloud does not support double-byte characters.

13301 Personal Cloud copy status incorrectly reports slower speed than actual speed.

1627 Safari issue with reporting language region.

15662 Fedora versions 10 and 14 can not find device on the network.

15314 Secure copy to Rsync server results in incorrect email notification.

11956 Computers running 32-bit Linux 2.6.32 can have problems accessing an Iomega

StorCenter.

17075 When an error occurs during the transfer of QT job, backup LED should flash in pattern.

15104 After disabling "Add shortcuts" on Linux, shortcuts are still created on desktop.

12818 MS initiator cannot find old iSCSI luns by iSNS server after upgrade.

17676 PersonalCloudModify API now supports exposing ports 80 and 443.

17875 Mozy Backup becomes disabled if ESC is pressed on confirmation pop up.

18379 iSCSI with modified access restrictions can still be found via iSNS server.

18505 No warning message when add/modify a VLAN tag to notify users.

18531 Wrong error appears during copy job when the FROM folder doesn't exist.

18532 Copy Jobs: Error log not created and “Failed to load resource error” appears in console

when copy job failed.

18606 Iomega StorCenter device should not allow an upgrade with a different platform build.

18623 Sometimes device won't be restarted after changing device name in Active Directory mode.

18632 Using two of the same brand of USB drive may cause QT failure.

Resolved issues

Iomega StorCenter Network Storage Release Notes version 3.2.3

18701 iSCSI: Cannot connect iSCSI (found via iSNS) after recreating pool.

18703 Could not list all volumes when numbers of volumes exceeds 60.

18724 Copy Jobs: Files are copied to root fs when USB flash drive is source.

18746 In Internet Explorer 7, apply button cannot be activated by changing jumbo frame value of a

vNIC.

19095 Cannot create a new pool after a total drive swap.

19096 Unit powers off when authorizing drive overwrite.

19347 Can't add new drives to a 2-drive RAID1 pool.

16470 IP address not refreshing after modification.

19456 Copy Job username should be re-entered after upgrade.

15526 Unable to view ico pictures in Internet Explorer 8.

18650 Deleting pool to which files are being copied can result in invalid error.

19085 Pools info on destination device may display incorrectly.

19472 Storage Pool behavior inconsistent after factory reset.

19492 Quota value for Administrator can not be properly set.

19493 After restarting device, redundant partitions appear.

18624 Share names longer than 12 characters may overlap in the System Status page.

19476 Secure Delete in Active Directory mode may require reset.

19399 Time Machine not functional in Mac Lion OS.

7726 iTunes version 8 for Windows not compatible with media server.

4202 Cannot view live video when accessing device remotely.

19706 May not be able to transfer files via TFTP after upgrade.

18301 When creating a Share, ‘working’ indicator does not disappear automatically.

19500 Files copied to the device using WebDAV may not be accessible to all users.

19829 King to Mirage upgrade on ix4-200d failed iSCSI in ESX.

19488 Cannot add new drive to ix12 after upgrading to Mirage.

18370 “View Live Camera” link in VS broken over Personal Cloud.

19733 Wrong source/destination path in Copy Jobs when pool name contains blank spaces when

upgraded from PWIII to Mirage.

19766 Total drive size and capacity increases when opening or canceling the DM settings.

19763 CPU utilization is always 100%.

19427 New Volume created during share creation succeeds with invalid volume size.

Table 1 Resolved issues V3.2.3 (2 of 3)

Issue number Description

Iomega StorCenter Network Storage Release Notes version 3.2.3

Resolved issues

19339 HDD not reused when non-catastrophic event happens.

19833 Size may display incorrectly in Change volume allocation paged new.

19742 Unable to reflect the volume “vol1” name in the Volume page.

19433 Deleting a pool during TimeMachine displays an incorrect error message.

19472 Storage Pool behavior inconsistent after factory reset.

18565 Refreshing the Drive Management page during creation of RAID pool may cause the device

to become unresponsive.

16533 Hard drive does not spin down on Samba 3.5.6.

18680 Cannot import users and groups when devices join trusted domain.

19764 Modifying GID can result in deletion of users.

18478 Incoming one-way trust domain should not be listed.

19472 Storage Pool behavior inconsistent after factory reset.

19085 Pools info on destination device may display incorrectly.

20007 Copy Jobs not displaying correctly.

17328 File sizes larger than 1GB fails to upload to Amazon S3.

Table 1 Resolved issues V3.2.3 (3 of 3)

Issue number Description

Environment and system requirements

Iomega StorCenter Network Storage Release Notes version 3.2.3

Environment and system requirements

The following are the system requirements for the Iomega StorCenter Manager

software:

Supported operating systems

Windows Windows XP Professional SP3

Windows XP Home SP3

Windows Vista Home Basic

Windows Vista Ultimate

Windows Vista Home Premium

Windows 2008 Enterprise R2

Windows 2003 Small Business Server R2

Windows 7 Home Premium

Windows 7 Professional

Windows 7 Ultimate

Macintosh Apple Mac OS X 10.4 or later (10.6 or later recommended)

Apple Mac OS X 10.7 Lion

Linux Ubuntu 10.10

Fedora 7, 8, 9

Fedora Core 8

Red Hat Enterprise Linux Desktop/Workstation 4, 5, 6

OpenSUSE 10.3

Debian 4

Supported browsers

Mozilla Firefox 3.x, 4.x, 5.x

Microsoft Internet Explorer 7.x or later

Google Chrome 8.0 or later

Apple Safari 5 or later

Note: For iSCSI on Mac OS X, third-party software is required, and most of those packages

require Mac OS 10.4 or later. For Personal Cloud features, Mac OS 10.6 and later is

recommended.

Refer to the Section ”Technical notes” on page 34 for additional system

requirements and configuration suggestions.

Iomega StorCenter Network Storage Release Notes version 3.2.3

Environment and system requirements

Video surveillance environment and system requirements

The following are the LifeLine Native Video surveillance requirements:

Support statements

◆ The LifeLine video surveillance feature supports UPnP (universal plug and

play) network cameras made by AXIS and Panasonic. Cameras from other

manufacturers can record to a Share. Video surveillance only supports wired

cameras at this time.

◆ The recording segment is a maximum of:

• 5 minutes for LifeLine devices

• 15 minutes for virtual machines

◆ Note that for each video file, there is a 30-second overlap. In other words, in

concurrent video files, the first 30 seconds of each new file will be the same as

the last 30 seconds of the preceding file.

◆ A new video file is created for each recording segment. The number of video

files is limited only by the storage capacity of the StorCenter device.

◆ The camera settings cannot be changed during the video streaming process.

◆ Each Iomega StorCenter device supports a different number of video cameras.

The model and corresponding number of cameras is shown in Table 2.

Recommended MPEG-4 player 3731

The Iomega StorCenter video surveillance movies are encoded as MPEG-4, a

format that is incompatible with supplied video players on Windows, Mac, and

Linux. To view the output videos from the video surveillance feature, you must

install an MPEG-4 compatible player. A recommended version is the VLC player.

VLC players are free and available from a variety of sources on the internet. VLC is

not required to view live video from a camera.

Table 2

Iomega StorCenter model Number of supported cameras

Home Media Network Hard Drive, Cloud Edition N/A

StorCenter ix2-200, Cloud Edition 5

StorCenter ix4-200d, Cloud Edition 6

StorCenter px4-300d 10

StorCenter px6-300d 10

StorCenter ix12-300r

(Firmware version 3.1.10 or higher)

StorCenter px4-300r 12

StorCenter px12-350r 12

Known issues and limitations

Iomega StorCenter Network Storage Release Notes version 3.2.3

Known issues and limitations

This section provides information on specific known issues affecting the Iomega

StorCenter device.

Refer to the Iomega Support site (www.iomega.com/support) for the latest

support information for your Iomega StorCenter.

◆ Configuration issues ...........................................................................10

◆ User Interface: Certificate issues .......................................................12

◆ User Interface: File issues ...................................................................12

◆ User Interface: Copy Jobs issues .......................................................17

◆ User Interface: Log in issues ..............................................................18

◆ User Interface: Media issues ..............................................................18

◆ User Interface: Hardware issues .......................................................19

◆ User Interface: Display issues............................................................21

◆ User Interface: UI issues.....................................................................21

◆ User Interface: Printing issues...........................................................23

◆ User Interface: Remote Access issues...............................................24

◆ USB issues.............................................................................................24

◆ Mac-specific issues ..............................................................................25

◆ Windows-specific issues.....................................................................28

◆ Linux-specific issues ...........................................................................31

◆ Iomega Storage Manager issues........................................................33

◆ Compatibility issues............................................................................33

Iomega StorCenter Network Storage Release Notes version 3.2.3

Known issues and limitations

Configuration issues

When a firewall is configured, cannot discover Iomega StorCenter device 1814 1448

Description: The Iomega StorCenter device cannot be discovered using the Iomega

StorCenter Manager, possibly due to a firewall configuration.

Affected Software Releases: 2.6, 3.1.10, 3.1.12, 3.2.3

Affected Hardware Platforms: All

Workaround: When you fail to find a Iomega StorCenter device on the network

using the Iomega StorCenter Manager, it is recommended that you check if the

Iomega StorCenter Manager software is being blocked by an existing firewall. If

you have a firewall and during the Iomega StorCenter device setup the firewall

opens a dialog presenting access options, you must choose Allow access. As a

workaround, if the firewall can be configured to allow access to specific

applications or ports, it is recommended to configure a rule that allows access on

local UDP port 2152 for the whole application.

Directory path depth and filename size limitations 4106

Description: The absolute path to a directory within a folder cannot be greater than

1024 bytes, and the filename component cannot be greater than 256 bytes.

Affected Software Releases: 2.6, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Cannot access a secure folder through DFS 9061

Description: When Windows DFS is enabled, a user may browse through the

directory tree and see a folder, but not be able to access that folder due to

insufficient permissions.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Ensure appropriate users are granted permission on all secured

folders prior to securing them and making them a part of the DFS Workgroup.

Domain status is incorrect on device after powering off trusted domain server 18476

Description: After enabling a trusted domain, joining it to the local domain, adding

users to the domain, then turning the Iomega StorCenter device off and on, users

or domain status may be reported incorrectly.

Affected Software Releases: 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Known issues and limitations

Iomega StorCenter Network Storage Release Notes version 3.2.3

After configuring Amazon S3 storage, incorrect error message may appear 19548

Description: After enabling Amazon S3 storage, the user may receive a false error

message if they have reached the maximum number of Amazon storage buckets.

The message reads, "The Iomega StorCenter ix4-200d is not yet configured with

your Amazon S3 account information. The 'Amazon S3' application is disabled."

Affected Software Releases: 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Changing RAID type may cause system to become unresponsive 19545

Description: After changing the RAID type on the Iomega StorCenter device, the

device may become unresponsive.

Affected Software Releases: 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: ix4-200d

Workaround: Reboot the Iomega StorCenter device.

iSCSI mapping does not work from Iomega Storage Manager when not logged in as administrator

8457

Description: When performing iSCSI drive mapping in the Iomega Storage

Manager, you must login as PC administrator to map an iSCSI drive, while CIFS

mapping does not require administrative privileges. However, when logged in as

administrator, CIFS mapping does not work. This affects Windows Vista and

Windows 7.

Affected Software Releases: 2.6, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Do not log in as administrator to map the drive. Manually connect the

iSCSI drive using the Microsoft Initiator software.

Migrating from RAID5 to RAID6 may be very slow 18611

Description: The time required to migrate from RAID5 to RAID6 may be unusually

long.

Affected Software Releases: 3.2.3

Affected Hardware Platforms: px4x6-300d

Workaround: —

Iomega StorCenter Network Storage Release Notes version 3.2.3

Known issues and limitations

User Interface: Certificate issues

Device Setup: Certificate Error on Internet Explorer 7 1616

Description: If the Iomega StorCenter Manager is accessed directly through an

Internet Explorer 7 browser using IP rather than through the Iomega StorCenter

Manager, a certification error warning displays.

Affected Software Releases: 2.6, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: None; this error can safely be ignored as it is due to the HTTPS

security access required by the Iomega StorCenter.

Firefox 3.0 displays a confusing error message when accessing the Iomega StorCenter Manager 2840

Description: When using Firefox 3.0 to access the Iomega StorCenter device, Firefox

displays the message, “Secure connection failed. The certificate is not trusted

because it is self-signed.”

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Use the following steps to add an exception for our self-signed

certificate:

1. Click Or you can add an exception...

2. Click Add Exception.

3. In the dialog, select Get certificate, and click Confirm Security Exception.

User Interface: File issues

Cannot upload files containing long Chinese filenames 2381

Description: Cannot upload files containing long Chinese filenames.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: This is a file system limitation that filenames cannot exceed 246 bytes.

Chinese characters are UTF-8, which contain 3 bytes for each character. Therefore,

Chinese filenames cannot exceed 82 words.

Cannot upload files containing non-alphanumeric characters in their filenames 5642

Description: Cannot upload files containing non-alphanumeric characters, such as

*, &, in their filenames.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Remove non-alphanumeric characters, then upload the files.

Known issues and limitations

Iomega StorCenter Network Storage Release Notes version 3.2.3

File Upload limitation 1092

Description: Due to a limitation of HTTP, the Iomega StorCenter Manager's upload

feature cannot support uploads or downloads of files larger than 2 GB.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: For files 2 GB or larger, use the file manager application of the

operating system; for example, Windows Explorer.

Torrent download problem after changing device time 6148

Description: If you change the date and time of the device during a torrent

download, the download fails.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Restart the device after changing the data and time, and then try the

torrent download again.

Users with no write access incorrectly see the Manage torrent download link 6207

Description: If a user does not have write access to folders, the user should not see

the Manage torrent downloads link on the Home page. Currently, the Home page

does display the link, but the user will not be able to perform any torrent

download setup.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

User quotas are ignored when accessing folders through WebDAV or your browser 13070 14108

Description: Users with a quota can access folders through WebDAV or the Iomega

StorCenter device console, and then exceed their quota.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Data may not be deleted when changing Storage Pool protection during FTP transfer 19458

Description: Changing the data protection of a Storage Pool normally deletes any

data on that Storage Pool. In certain cases during an FTP file transfer to a Share on

a Storage Pool, if you change the data protection of the Storage Pool, its data will

not be deleted.

Affected Software Releases: 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: px4px6-300d

Workaround: —

Iomega StorCenter Network Storage Release Notes version 3.2.3

Known issues and limitations

System Status may show available space as 0 after upgrade19507

Description: Periodic consistency check and write caching may become disabled

after an Iomega StorCenter update. This may cause the System Status page to

display the message, "Unable to retrieve the requested information."

Affected Software Releases: 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: ix-12

Workaround: Check the usage bar for each share on the Shares page to display the

actual free space.

Cannot modify or delete files or folders created via WebDAV 19465

Description: Files and folders created using WebDAV may not be edited or deleted.

Affected Software Releases: 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: ix4-200d

Workaround: —

Known issues and limitations

Iomega StorCenter Network Storage Release Notes version 3.2.3

Iomega StorCenter Console cannot download certain language FTP and HTTP resources 6367

Description: The Iomega StorCenter device uses the character sets listed below. You

cannot download FTP and HTTP resources that do not use these character sets.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Disconnecting/reconnecting external storage during Torrent download results in empty download list

15375

Description: If the external storage is disconnected, then reconnected during a

Torrent download, the Torrent download list shows as empty, even though the

download completed.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Files can be incorrectly uploaded to TFTP folders set as read-only 15442

Description: If a read-only folder is set as the destination TFTP folder, files can still

be uploaded to the folder.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Supported Language Character Set

Simplified Chinese GB2312 and UTF-8

Traditional Chinese BIG5 and UTF-8

Russian ISO_8859_5 and UTF-8

Korean EUC_KR and UTF-8

Japanese SHIFT_JIS and UTF-8

Italian ISO_8859_1 and UTF-8

German ISO_8859_1 and UTF-8

French ISO_8859_1 and UTF-8

Spanish ISO_8859_1 and UTF-8

Portuguese ISO_8859_1 and UTF-8

English GB2312 and UTF-8

other languages GB2312 and UTF-8

Iomega StorCenter Network Storage Release Notes version 3.2.3

Known issues and limitations

Unable to upload videos to Facebook via Active Folder 15418

Description: You cannot upload videos to your Facebook account through a

Facebook Active Folder, only pictures.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Cannot play WMV files with security enabled in Content view 16004

Description: When in Content view with security enabled, attempting to play a

Windows Media File results in an error message stating that the security

information from the server cannot be verified. Though the file is associated with

Windows Media Player, the file cannot be played.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: ix-200

Workaround: When security is enabled, all connections through the system’s file

browser are performed via a secure https connection. Some media players do not

support opening and playing files through a secure https connection. If you

experience this issue, try accessing the file via a file browser on a system where the

share with the file is connected.

Backup software cannot restore file/folder security settings 17297

Description: When restoring backed up files/folders with security settings, the

security settings for the files/folders is not restored.

Affected Software Releases: 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Copying more than 12,000 files can generate “Out of memory” error. 19184

Description: Copying more than 12,000 files may result in an “out of memory” error

message.

Affected Software Releases: 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Known issues and limitations

Iomega StorCenter Network Storage Release Notes version 3.2.3

User Interface: Copy Jobs issues

Copy Jobs fail for user names that include a ‘/’ character 7860

Description: If you add a Copy Job to or from a non-Iomega rsync server storage

device and supply a user name for that device that includes a forward-slash (/)

character, the Copy Job fails.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Cannot list folders of devices with periods in their names when adding Copy Jobs 7565

Description: When you enter a device name for a Copy Job and that name contains

periods and is not DNS registered, the folders for that device are not displayed.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Use the IP address of the device instead.

Unable to Delete Files when Copying to an Ubuntu Machine 8121

Description: If you create a Copy Job to a computer running Ubuntu Linux, the files

are copied as read-only. You cannot delete them.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Change the permission of the files to writable.

Copy Jobs does not support copying DFS root using Linux 8690

Description: When adding a Copy Job and using another device (with DFS enabled)

as the source, the Copy Job succeeds, but nothing is copied to that source. The

expected results are that the contents of the DFS root (the target folders) are copied

to the device. This is due to the fact that Copy Jobs does support a remote source

that is a DFS folder.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Copy Jobs: Cannot enable rsync user when rsync user exists in domain controller 15212

Description: If you add a user named rsync to an Active Directory domain and then

join your Iomega StorCenter device to that Active Directory domain, you cannot

enable rsync server on your device with the default username rsync.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Delete the rsync user from the Active Directory domain; then enable

rsync server on your device.

Iomega StorCenter Network Storage Release Notes version 3.2.3

Known issues and limitations

User Interface: Log in issues

An FTP user name cannot contain a space 3763

Description: If an FTP user name contains a space, the user cannot successfully log

in to the device using the FTP client.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: ix2-200

Workaround: Specify an FTP user name without blank spaces.

User Interface: Media issues

No indication of file transfer complete in Picture Transfer Protocol 1579

Description: If the Iomega StorCenter is set to Enable Picture Transfer and Remove

Copied Pictures From Camera, when a camera is connected, the camera’s LCD

might not display a confirmation that the file transfer has completed.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Chinese media name does not display in iTunes 1478

Description: The Iomega StorCenter Media Server does not support the Chinese

ID3 tag encoding with non-unicode formatting.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: To use Chinese ID3 tag encoding, it is recommended that you use

iTunes to convert it from GBK to Unicode.

Wireless video surveillance camera is not detected 3515

Description: After connecting an Axis wireless UPnP camera to a network, the

camera can be seen through the camera’s configuration software, but the Iomega

StorCenter Manager returns a message stating, “No supported cameras can be

found.”

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: At this time, only wired Axis UPnP cameras are supported.

Two cameras cannot transfer pictures simultaneously to the device 5998

Description: If you are transferring pictures from a camera and then connect a

second camera to simultaneously transfer pictures, the first camera stops

transferring pictures.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: It is recommended that you attach only one camera at a time.

Known issues and limitations

Iomega StorCenter Network Storage Release Notes version 3.2.3

Active Directory mode after factory reset changes secure shares and iSCSI luns to public19845

Description: Performing a factory reset in Active Directory mode with the preserve

users and shares option changes all secure shares and iSCSI luns from secure to

public.

Affected Software Releases: 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Enabling Media Server may display "Error: Unable to retrieve requested information" 20234

Description: After enabling Media Server, opening the Media Server page may

display the error message "Error: Unable to retrieve requested information."

However, Media Server functionality is unaffected.

Affected Software Releases: 3.1.14, 3.2.3

Affected Hardware Platforms: PX6-300d, iX12-300r

Workaround: —

User Interface: Hardware issues

Multiple-NIC bonding mode reduces performance on a gigabit LAN 7756 7864

Description: If you bond network interface cards (NICs) on your Iomega StorCenter

device and are running the device in a gigabit LAN, you may experience a

decrease in network performance.

Affected Software Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Disabling bonding is recommended unless you require network

redundancy (failover).

Cell phone may show incorrect Bluetooth device name 16506

Description: After pairing a Bluetooth device with the Iomega StorCenter, scanning

with enabled cell phone may show incorrect Bluetooth device name if device has

been renamed prior to connection.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: HMNHD2

Workaround: Delete the old name from the list of paired devices; then refresh the

list.

Smartphones cannot be mounted as external share 17010

Description: Attempting to pair a smartphone as an external USB device is not

supported in this release.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: HMNHD2

Workaround: —

Iomega StorCenter Network Storage Release Notes version 3.2.3

Known issues and limitations

Share pool cannot be created if partially populated, or if populated with drives of different sizes 16432

Description: If you perform a factory reset and choose to quickly delete all data on

your Iomega StorCenter device, the device shows no storage space if your device

has drives of varying sizes, or if all slots in the device are not populated with

drives.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: “Quick Delete” is not supported with partial drives or incompatible

drives. If a “Quick Delete” is performed under those cases, the storage space

becomes unavailable, but it can be recovered by performing a “Quick Delete”

again with fully compatible drives.

No alert icon when syncing/degrading RAID6 11484

Description: When adding storage pools with RAID5 and RAID6, if drives are

removed during the RAID rebuild, the storage pool becomes unavailable for

several minutes. Afterward, system functionality returns, yet no alert icon displays

for the degraded RAID6.

Affected Software Releases: 3.0, 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

Device may require rebooting after removing all drives of a RAID10 array 18554

Description: After creating a RAID10 array, then removing all RAID10 drives while

the device is powered on, the device may become unresponsive.

Affected Software Releases: 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: px4px6-300d

Workaround: Reboot the Iomega StorCenter device.

User interface may become unavailable if corrupted media files are encountered 18713

Description: With the media server enabled and after media files are copied to an

Iomega StorCenter device, a scan of media files may make the user interface

unavailable if corrupted media files are encountered.

Affected Software Releases: 3.1.10, 3.1.12, 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: Restart Media Server.

Remote camera configuration may not be functional 19748

Description: User can remotely navigate to the video surveillance page, but may

not be able to actually configure the camera remotely.

Affected Software Releases: 3.1.14, 3.2.3

Affected Hardware Platforms: All

Workaround: —

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Iomega STORCENTER IX12-300R, Ix2-200 - StorCenter Network Storage NAS Server, StorCenter, StorCenter HMNHD2, StorCenter ix12-350r, StorCenter ix4-200d, StorCenter px4-300d, StorCenter px4-300r, StorCenter px6-300d Release Notes

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