User’s Guide
Dell UltraSharp U2417HJ
Model No.: U2417HJ
Regulatory model: U2417HJb
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2016 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of
Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and
Windows are either trademarks or registered trademarks of Microsoft. Corporation in the
United States and/or other countries, Intel is a registered trademark of Intel Corporation in
the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices, Inc. ENERGY
STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY
STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines
for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest
in trademarks and trade names other than its own.
2016 - 01 Rev. A00
Contents | 3
Contents
1 About Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . 5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . 8
Monitor Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Plug and Play Capability . . . . . . . . . . . . . . . . . . . . . . . . . 21
Universal Serial Bus (USB) Interface. . . . . . . . . . . . . . . . 22
LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . 23
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 24
2 Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . 25
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . 25
Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . 31
Attaching the Cable Cover . . . . . . . . . . . . . . . . . . . . . . . 32
Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . 32
Removing the Cable Cover . . . . . . . . . . . . . . . . . . . . . . 33
Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . 33
3 Operating the Monitor . . . . . . . . . . . . . . . . . . . . 35
Power On the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Front Panel Controls . . . . . . . . . . . . . . . . . . . 35
Using the On-Screen Display (OSD) Menu. . . . . . . . . . 37
Setting the Maximum Resolution. . . . . . . . . . . . . . . . . . 51
Using the Tilt, Swivel, and Vertical Extension . . . . . . . . 52
Adjusting the Rotation Display Settings of Your
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using the Wireless Charging Base . . . . . . . . . . . . . . . . . 58
4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Self-Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . 65
4 | Contents
Universal Serial Bus (USB) Specific Problems . . . . . . . 66
Mobile High-Definition Link (MHL) Specific
Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Wireless Charging Specific Problems . . . . . . . . . . . . . . 66
5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
FCC Notices (U.S. Only) and Other Regulatory
Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Setting Up Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . . 68
About Your Monitor | 5
1
About Your Monitor
Package Contents
Your monitor ships with the components shown below. Ensure that you have received all
the components and
Contacting Dell
if something is missing.
NOTE: Some items may be optional and may not ship with your monitor. Some
features or media may not be available in certain countries.
NOTE: To set up with any other stand, please refer to the respective stand setup
guide for setup instructions.
• Monitor
• Wireless Charging Stand
• Cable Cover
• Power Cable (Varies by
Countries)
6 | About Your Monitor
Product Features
The Dell U2417HJ flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD) and LED backlight. The monitor features include:
• 60.47 cm (23.8-inch) viewable area display (measured diagonally).
1920 x 1080 resolution, plus full-screen support for lower resolutions.
• Wide viewing angle to allow viewing from a sitting or standing position, or while
moving from side-to-side.
• Wireless charging stand base makes wireless charging possible for your
smartphones or mobile devices.
• Tilt, swivel, vertical extension and rotate adjustment capabilities.
• DP Cable (Mini-DP to DP)
• USB 3.0 Upstream Cable
(Enables the USB Ports on
the Monitor)
• Micro USB cable (Enables
the Wireless Charging
Stand)
• Drivers and
Documentation Media
• Quick Setup Guide
• Factory Calibration
Report
• Safety, Environmental,
and Regulatory
Information
• Wireless Safety and
Regulatory Information
About Your Monitor | 7
• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier
set up with an elegant viewing experience.
• Removable stand and Video Electronics Standards Association (VESA™) 100 mm
mounting holes for flexible mounting solutions.
• Extensive all digital connectivity with DisplayPort, mini DisplayPort, HDMI (MHL),
USB 3.0 helps future proof your monitor.
• Plug and play capability if supported by your system.
• Color gamut of 96% sRGB (CIE1931) with an average Delta E of <4.
• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
• Software and documentation media includes an Information File (INF), Image Color
Matching File (ICM), and product documentation.
• Dell Display Manager Software included (comes in the CD shipped with the
monitor).
• Energy Saver feature for Energy Star compliance.
• Security lock slot.
• Stand lock.
• Capability to switch from wide aspect to standard aspect ratio while maintaining
the image quality.
• EPEAT Gold Rating.
• BFR/PVC-free (Halogen-free) excluding external cables.
• TCO-Certified Displays.
• Meets NFPA 99 leakage current requirements.
• Arsenic-Free glass and Mercury-Free for the panel only.
• High Dynamic Contrast Ratio (2,000,000:1).
• 0.5 W standby power when in the sleep mode.
• Energy Gauge shows the energy level being consumed by the monitor in real time
(consumption from the wireless charging stand is not included).
About Your Monitor | 9
Back View
*It is recommended to use this port for your wireless USB device whenever possible.
Back View with monitor stand
Label Description Use
1 VESA mounting holes (100 mm x
100 mm - behind attached VESA
Cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x
100 mm).
2 Regulatory label Lists the regulatory approvals.
3 Stand release button Releases stand from monitor.
4 Security lock slot Secures monitor with security lock
(security lock not included).
5 Barcode serial number label Refer to this label if you need to contact
Dell for technical support.
6 USB downstream port* Use this port for your USB device or
connect to the micro USB port on the
stand for Qi/PMA compliance device
charging.
7 Cable management slot Uses to organize cables by placing them
through the slot.
8 Micro USB port Connect to the USB downstream port on
the monitor for Qi/PMA compliance
device charging.
10 | About Your Monitor
Side View
45-degree side view
Label Description Use
1 Wireless charging pad • Charge your Qi (WPC) or PMA compliance devices.
• Align your device to the pad to get max charging.
2 Wireless charging LED Indicates the wireless charging status.
About Your Monitor | 11
Bottom View
* Headphone usage is not supported for the audio line out connector.
Bottom view without monitor stand
Label Description Use
1 AC power cord
connector
Connect the power cable.
2 Dell Soundbar
mounting slots
Attach the optional Dell Soundbar. (Concealed below
removable plastic sheets)
3 DP in connector Connect your computer with DP cable.
4 Mini DisplayPort in
connector
Connect your computer with Mini-DP to DP cable.
5 DisplayPort out (MST)
connector
DisplayPort output for MST (Multi-Stream Transport)
capable monitor. DP 1.1 monitor can only be
connected as the last monitor in the MST chain. To
enable MST, refer to instruction on section
"
Connecting the monitor for DP Multi-Stream Transport
(MST) function
".
6 HDMI (MHL) port
connector
Connect your MHL devices with MHL cable.
7 Audio-Line out Connect your speakers*.
8 USB upstream port Connect the USB cable that came with your monitor
to the computer. Once this cable is connected, you
can use the USB connectors on the monitor.
9 USB downstream port Connect your USB device. You can only use this
connector after you have connected the USB cable to
the computer and USB upstream connector on the
monitor.
10 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).
12 | About Your Monitor
Monitor Specifications
Flat Panel Specifications
* [U2417HJ] sRGB coverage is 96%.
Resolution Specifications
Model U2417HJ
Screen type Active matrix - TFT LCD
Panel type In Plane Switching
Viewable image
Diagonal
Horizontal, Active Area
Vertical, Active Area
Area
604.70 mm (23.8 inches)
527.04 mm (20.75 inches)
296.46 mm (11.67 inches)
156246.28 mm
2
(242.18 inch
2
)
Pixel pitch 0.2745 mm
Viewing angle 178° (vertical) typical
178° (horizontal) typical
Luminance output 250 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
2M to 1 (typical Dynamic Contrast On)
Faceplate coating Anti-Glare with 3H hardness
Backlight LED edgelight system
Response time 8 ms (typical) with Overdrive
Color depth 16.77 million colors
Color gamut CIE1976 (85%), CIE 1931* (72%)
Model U2417HJ
Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz
About Your Monitor | 13
Supported Video Modes
Preset Display Modes
MHL Source Display Modes
Model U2417HJ
Video display capabilities
(HDMI & DP playback)
480p, 480i, 576p, 720p, 1080p, 576i, 1080i
Display Mode Horizontal
Frequency (kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/
Vertical)
VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
Display Mode Frequency (Hz)
640 x 480p 60
720 x 480p 60
720 x 576p 50
1280 x 720p 60
1280 x 720p 50
1920 x 1080i 60
1920 x 1080i 50
1920 x 1080p 30
1920 x 1080p 60
1920 x 1080p 50
14 | About Your Monitor
Electrical Specifications
* Not Support HDMI 1.4 optional specification, include HDMI Ethernet Channel (HEC),
Audio Return Channel (ARC), standard for 3D format and resolutions, standard for 2K and
4K digital cinema resolution.
** Support DP1.2 (CORE) specification, include HBR2, MST and DP audio.
720 (1440) x 480i 60
720 (1440) x 576i 50
Model U2417HJ
Video input signals • HDMI 1.4 (MHL 2.0)*, 600mV for each differential
line, 100 ohm input impedance per differential pair
• DisplayPort 1.2**, 600mV for each differential line,
100 ohm input impedance per differential pair
AC input voltage/frequency/
current
100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A
(typical)
Inrush current • 120 V: 42 A (Max.) at 0 °C (cold start)
• 240 V: 80 A (Max.) at 0 °C (cold start)
About Your Monitor | 15
Physical Characteristics
Model U2417HJ
Connector type DP, black connector (include DP in and DP
out); Mini DisplayPort; HDMI (MHL); USB 3.0
Signal cable type • Digital: detachable, HDMI, 19 pins
• Digital: detachable, MHL, 19 pins
• Digital: detachable, Mini-DP to DP, 20
pins
• Universal Serial Bus: detachable, USB, 9
pins
Dimensions (with stand)
Height (extended) 505.2 mm (19.89 inches)
Height (compressed) 415.2 mm (16.35 inches)
Width 539.1 mm (21.22 inches)
Depth 201.0 mm (7.91 inches)
Dimensions (without stand)
Height 321.1 mm (12.64 inches)
Width 539.1 mm (21.22 inches)
Depth 45.6 mm (1.80 inches)
Stand dimensions
Height (extended) 419.3 mm (16.51 inches)
Height (compressed) 329.3 mm (12.96 inches)
Width 265.0 mm (10.43 inches)
Depth 201.0 mm (7.91 inches)
Weight
Weight with packaging 8.11 kg (17.87 lb)
Weight with stand assembly and cables 6.04 kg (13.31 lb)
Weight without stand assembly (For wall
mount or VESA mount considerations -
no cables)
3.56 kg (7.85 lb)
Weight of stand assembly 2.16 kg (4.76 lb)
Front frame gloss Black Frame - 17±3% gloss unit (max.)
16 | About Your Monitor
Environmental Characteristics
Power Management Modes
NOTE: Below power are indicative WITHOUT the micro USB charging cable
connected.
If you have VESA's DPM™ compliance display card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is
referred to as Power Save Mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.
The OSD functions only in the normal operation mode. When any button is pressed in
the Active-off mode, one of the following messages will be displayed:
Model U2417HJ
Temperature
Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-operating • Storage: -20 °C to 60 °C (-4 °F to 140 °F)
• Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating • Storage: 5% to 90% (non-condensing)
• Shipping: 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,400 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation • 250.99 BTU/hour (maximum)
• 54.20 BTU/hour (typical)
VESA Modes Horizontal
Sync
Vertical
Sync
Video Power
Indicator
Power
Consumption
Normal
operation
Active Active Active White 74 W (maximum)**
16 W (typical)
Active-off
mode
Inactive Inactive Blanked White (Breathing) Less than 0.5 W
Switch off - - - Off Less than 0.5 W
Energy Star Power Consumption
On Mode 18.1 W***
About Your Monitor | 17
or
Activate the computer and the monitor to gain access to the OSD.
* Zero power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.
** Maximum power consumption with max luminance, and USB active.
*** Energy consumption (On Mode) is tested at 230 Volts / 50 Hz.
This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals you
ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.
**** Measurements are indicative for monitor head only without charging base turned
on.
NOTE: This monitor is ENERGY STAR
®
-compliant.
18 | About Your Monitor
Pin Assignments
DisplayPort Connector
Pin
Number
20-pin Side of the Connected
Signal Cable
1 ML0(p)
2 GND
3 ML0(n)
4 ML1(p)
5 GND
6 ML1(n)
7 ML2(p)
8 GND
9 ML2(n)
10 ML3(p)
11 GND
12 ML3(n)
13 GND
14 GND
15 AUX(p)
16 GND
17 AUX(n)
18 GND
19 Re-PWR
20 +3.3 V DP_PWR
About Your Monitor | 19
Mini DisplayPort Connector
Pin
Number
20-pin Side of the Connected
Signal Cable
1 GND
2 Hot Plug Detect
3 ML3(n)
4 GND
5 ML3(n)
6 GND
7 GND
8 GND
9 ML2(n)
10 ML0(p)
11 ML2(p)
12 ML0(p)
13 GND
14 GND
15 ML1(n)
16 AUX(p)
17 ML1(p)
18 AUX(n)
19 GND
20 +3.3 V DP_PWR
20 | About Your Monitor
HDMI Connector
Pin
Number
19-pin Side of the Connected
Signal Cable
1 TMDS DATA 2+
2 TMDS DATA 2 SHIELD
3 TMDS DATA 2-
4 TMDS DATA 1+
5 TMDS DATA 1 SHIELD
6 TMDS DATA 1-
7 TMDS DATA 0+
8 TMDS DATA 0 SHIELD
9 TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5V POWER
19 HOT PLUG DETECT
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