2. Contacta
  3. STS-K002L-B

Contacta STS-K002L-B, STS-K001L-B, STS-K001L-G, STS-K002L-G, STS-K003L-B, STS-K003L-G, STS-K035-B, STS-K035-G User guide

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Installation &
User Guide
February 2022
Speech Transfer System
Bridge Bar Kit | Surface Mounted Kit | Flush Mounted Kit |
Slimline Bridge Bar Kit | Curved Microphone Kit | Dual Overhead Speaker Kit
2
Contents
Product Overview
Components
Installation Instructions
Speaker & Microphone Kit Installation
  StaSideInstallation
Customer Side Installation
- Bridge Bar Kit
- Surface Mounted Kit
- Flush Mounted Kit
- Slimline Bridge Bar Kit
- Curved Microphone Kit
- Dual Overhead Speaker Kit
Hearing Loop Installation
 AmplierSetup
Using the System
Troubleshooting
3
3
7
8
8
9
9
11
12
14
16
17
18
19
21
23
Contactahasapolicyofcontinuousproductdevelopment,andthereforesmallspecication
changesmaynotbereectedinthismanual.Images,labels,packaging,accessoriesandproduct
coloursaresubjecttochangewithoutnotice.
3
Product Overview
Components
Speech transfer systems provide assistance for clear communication where
normal speech is impaired by use of glass, a security screen or other similar
barriers.
There is a hearing loop facility included, providing additional assistance for
hearingdevicewearers.
1. Installation and User Manual
2. Amplier
3. Hearing Loop Sticker
4. IEC Lead
5. PowerSupply
6. HearingLoopAerial
7. MountingBracket
There will also be one of the following speaker and microphone kits:
• Bridge Bar Kit (see page 4)
• Surface Mounted Kit (see page 4)
• Flush Mounted Kit (see page 5)
• Slimline Bridge Bar Kit (see page 5)
• Curved Microphone Kit (see page 6)
• Dual Overhead Speaker Kit (see page 6)
Fixing Kit:
• Adhesive Clip x 10
• No.6x1/2”CountersunkScrewsx15
• P-Clips x 6
4
36
7
5
2
1
General Components
Speaker & Microphone Components
4
Speaker and Microphone Kits
Bridge Bar Kit - STS-K001L-G/B
(For installation see page 9)
Surface Mounted Kit - STS-K002L-G/B
(For installation see page 11)
1. StaMicrophone
2. Bridge Bar
2
1
1. StaMicrophone
2. Surface Mounted Speaker and Microphone
2
1
5
Flush Mounted Kit - STS-K003L
(For installation see page 12)
Slimline Bridge Bar Kit - STS-K060
(For installation see page 14)
1. StaMicrophone
2. Slimline Bridge Bar
1. StaMicrophone
2. Flush Speakers and Microphone
2
1
2
1
6
Curved Microphone Kit - STS-K035-B/B-RH/G-RH/G-LH
(For installation see page 16)
Dual Overhead Speaker Kit - STS-K015-01
(For installation see page 17)
1. StaMicrophone
2. Curved Speaker and Microphone
1. StaMicrophone
2. Recessed Bridge Bar
3. Dual Overhead Speakers
2
1
2
13
7
Werecommendthatinstallationiscarriedoutbyaqualiedengineer,
adheringtorelevantstandards.
Checkthecontentsoftheboxtofamiliariseyourselfwiththecomponents.
Thestamicrophoneandampliershouldbeinstalledonthestasideofthe
counter.Thecustomerspeakerandmicrophonekitsshouldbeinstalledon
thecustomersideofthecounter.
Follow all relevant instructions in the following order:
1. Speaker&MicrophoneKitInstallation.
  a.StaSideInstallation(seepage8).
  b.CustomerSideInstallation(seepage9).
2. HearingLoopInstallation(seepage18).
3. AmplierSetup(seepage19).
4. UsingtheSystem(seepage21).
Installation Instructions
A basic toolkit recommended to install the system will include:
There may be a need for a router when installing the Flush Mounted Kit, and a
hacksawfortheBridgeBarKitorSlimlineBridgeBarKit.
• Pliers
• Tape Measure
• Pencil or Marker Pen
• Torch
• Cable Ties
• Electrical Insulation Tape
• Trunking
• Screwdrivers(FlatorBlade2.5mm
and Phillips Head PH2)
• Battery or Mains Drill
• Drillbits: 2mm, 3mm, 5mm and 7mm
• Allen Key Set
• Cable Tacking Gun (10mm)
• WireCutters/Strippers
Recommended Tools
8
1. Placethestamicrophoneonthestasideofthecountertop,ensuring
thatitdoesnotcauseanobstructionandisasclosetostaaspossible.
2. Placetheamplierunderthestacounter,ensuringthatitwillnot
obstructstawhentheyaresitting.
3. Markthefourxingpointsfortheamplierunderthecounter.
4. Drillandxtheamplierinplaceusingthesuppliedscrews.
5. Usethecablemanagementholeinthecountertorunthesta
microphonecablebacktotheamplier.Ifthereisnotalreadyacable
managementhole,drillinasuitablelocationneartherearofthecounter.
6. Installtheamplier’spowersupplyclosetoapowersocketoutletusing
thesuppliedmountingbracketandxingscrews.
Fixing points
StaSideInstallation
Speaker & Microphone Kit Installation
Amplifier Connections
After all relevant components have been installed, connect all green plugs to
thesocketsattherearoftheamplierfollowingthelayoutdetailedbelow.
LED connection or alert tone (if required)
Stamicrophoneconnection
Customer microphone connection
CondenceLED(ifrequired)forstatusalerts
and fault detection
Hearing loop aerial
Line in connection for
external audio source
Staspeakerconnection
Customer speaker connection
Power input
connection
Use power supply
through ground
supply only
Ifremovinganygreenconnectorsforfeedingcablesthroughholes,ensureallareretted
atthecorrectpolaritybeforeconnectiontotheamplier.Itisrecommendedtotake
photosasarecordbeforetakinganycablesapart.Thisistoensureproperreconnection;
incorrectwiringmayimpactperformance.
9
3. Ifthebridgebarneedstobenarrowed,calculatethewidthrequired
(minimum: 450mm) with the following steps:
a. Locatetheallengrubscrewsonthemountingbracketandloosen
themtoallowthebracketstoslidealongthetube.
b. Slidethebracketsinwardsuntilthedesiredwidthisobtained.Ensure
themicrophonestemisanequaldistancefrombothbrackets.
c. Ifnecessary,useahacksawtocutthebridgebartothecounter’s
requiredlength.Becarefultoavoidanydamagetowiring.
d. Ensurethebracketsareinthedesiredlocationandre-tightenthe
grubscrews.
4. Placethemountingbracketsadjacenttoeithersideofthepass-through.
Theyshouldbeapproximately2-3mmawayfromthescreen.
1. Place the bridge bar on the counter top in a central location over the
pass-throughtray.
2. Disassemble the speaker pods by undoing the screws and removing the
housing.
Customer Side Installation
Bridge Bar Kit
Cable
holes
Housing
xingpoints
Allen grub
screws
Allen grub
screws
Fixing points
10
5. Markthefourxingpointsandtwocablemanagementholestobe
drilled.
6. Ensuretherewillbeaccesstoretrievethecables,thendrilltheholes.
7. Fixthespeakerpodstothecounterandfeedthewiringthroughthe
cablemanagementholes.
8. Retthehousingusingthescrewspreviouslyremoved.
9. Routeallthecablingneatlytotheamplierlocationonthestaside.
11
1. Place the speaker and microphone pods on the customer side of the
countertop.
2. Disassemble the speaker and microphone pods by undoing the screws
andremovingthehousing.
3. Place the mounting brackets adjacent to either side of the
pass-throughtray,atleast2-3mmawayfromthescreen.
4. Markthefourxingpointsandtwocableholestobedrilled.
5. Ensuretherewillbeaccesstoretrievethecablesanddrilltheholes.
Surface Mounted Kit
Fixing points
Housing
xingpoints
Cable holes
6. Fixthespeakerandmicrophonepodstothecounter,andfeedthewires
throughthecablemanagementholes.
7. Retthehousingwithpreviouslyremovedscrews.
8. Routeallcablingneatlytotheamplierlocationonthestaside.
12
4. Usearoutertocutouttwoareasfortheushmountedspeakerand
microphonepods,routedtoadepthof1.5mm.
1. Check that there is at least 50mm of free space below the customer side
ofthecountertopforthespeakerandmicrophonepods.
2. Ensurethereisaccesstothewiringunderthecounteronceinstalled.
3. Mark the cut-out dimensions in the diagram below onto the counter top
twice,adjacenttoeithersideofthepass-throughtray.Therecommended
distancebetweeneachcut-outmarkingis500mm.
Flush Mounted Kit
Speaker and microphone pod
container cut-out
52 54 6515
97.5
120
107
5
Recess (hatched)
Cut-out
R6
13
5. Markthefourxingpointsper
cutoutanddrilltheholes.
6. Runthecablesfromthepods
throughthecountertop.
7. Securebothpodstothe
counter using the screws
provided. Fixing
points
Fixing
points
8. Routeallthecablingneatly
totheamplierlocationonthestaside.
14
1. Place the bridge bar on the counter top in a central location, positioned
overthepass-throughtray.
2. Disassemble the speaker pods by undoing the screws and removing the
housing.
3. Place the mounting brackets on the counter top an equal distance to the
centreofthepass-throughtray.
4. Place the stainless steel bridge bar strip between the brackets with each
endlayingslightlyinsidethebrackets.
5. If the bridge bar needs to be narrowed, use a hacksaw to cut it to the
requiredlength.
6. Markthefourxingpointsandtwocablemanagementholestobe
drilled.
7. Ensure there will be access to retrieve the cables and then drill the pilot
holesforthexingscrews.
8. Test the complete assembly by placing it in its intended position,
ensuringitsitsatagainstthesurfaces.
Slimline Bridge Bar Kit
Cable
hole
Fixing
points
Housing
xingpoints
Cable
hole
Housing
xingpoints
Fixing
points
15
9. Placethemicrophoneassemblyontheglassscreenusingthebridgebar
stripasapositioningguide,ensuringthemicrophonestemisvertical.
10. Laythemicrophonecableinthegrooveonthebackofthebridgebar
stripandfeeditbacktooneofthebrackets.
11. Carefullyadherethebridgebarstriptothescreenframe,ensuringthe
microphonecablestaysinitsgroove.
12. Feedthewiringthroughthecablemanagementholes.
13. Retthehousingusingthescrewspreviouslyremoved.
14. Routeallthecablingneatlytotheamplierlocationonthestaside.
16
1. Placethemicrophoneandspeakerunitonthecustomersideofthe
countertop.
2. Disassemblethecustomerpodbyundoingthescrewsandremovingthe
housing.
3. Placethemountingbracketonthecounter:
Curved Microphone Kit
Cable
hole
Fixing
points
Housing
xing
points
a. Ifthemicrophonestem
curves to the left, place
the pod to the right of the
pass-throughtray;ifthestem
curves to the right, place it to
theleft.
b. Ensurethemicrophoneis
positioned centrally over the
pass-throughtray.
4. Markthefourxingsholesand
thecablemanagementhole.
5. Ensuretherewillbeaccesstoretrievethecablesandthendrilltheholes.
6. Fixthecustomerpodtothecounterandfeedthewiringthroughthecable
hole.
7. Retthehousingusingthescrewspreviouslyremoved.
8. Routeallthecablingneatlytotheamplierlocationonthestaside.
17
Dual Overhead Speaker Kit
b. Checkthecableroutetotheampliersituatedunderthecounter.
Ensure there is access through the counter top and suitable cable
length.Ifneccesary,drillacableholethroughtherearofthe
counterorextendcables.
c. Mark2xxingpointstoattachtheoverheadspeakers.
d. Drillpilotholesandattachthespeakerbracketassemblyusing
suppliedscrews.
e. Routethecablefromthespeakerbacktotheamplierinaneat
andtidyfashion,usingcablecontainmentwhererequired.
f. Repeattheabovestepsonthecustomersideofthecounter.
2. Positionthebridgebaruniton
the customer side of the counter
top, in a central location over
thepass-throughtray.
3. Ensurethemicrophoneand
bridgebarareatagainstthe
screen.
4. Markthe2xingpointsand1
cableholereadyfordrilling.
Fixing
points
1. Installtheoverheadspeakers:
a. Findalocationonthestaside
directly above the pass-through
tray.Ensurethereissuicient
space and no glass behind the
drillinglocation.
5. Drillxingpointsandacable
hole and attach the assembly
withthesuppliedscrews.
7. Feedwiringthroughthecableholebacktotheamplier.
8. Attachthebridgebarcoverusingtheprovidedxingpointsandscrews,
carefullyavoidingdamagetowiring.
Fixing
points
Bridge Bar cover
xingpoints
Cable
hole
Cable
hole
18
Theaerialshouldbexedunderthedesk-toporcountercentrallyonthe
customer side, one half mounted horizontally under the counter and the other
halfmountedvertically,facingthecustomer(asintherstscenariobelow).
Position the aerial under the counter using either the provided P-clips
oranotherxingmethodofyourchoice.Seethediagrambelowfor
recommendedpositioning.
Aistheoptimumlayoutforacounterhearingloop.
B and C are acceptable only if A is not possible and the layout is aligned so
thatthemagneticeldwillbedirectedtowardsuser’sheadheights.
Ensureallhearingloopsignageisdisplayedclearly.
XX
Hearing Loop Installation
A B C
19
AmplierSetup
Ouramplierprovidesfullopenduplexcommunicationandiscompatible
withallofourspeechtransfersystems.Itfeaturesindividualdisplaysforsta
orcustomeradjustmentsandindividualfaultlightsforeasyfaultdiagnosis.
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Overview of Front Panel Buttons
Volume In
Increase and decrease
Volume Out
Increase and decrease
Settings
On/Off
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Save and exit engineers mode
Move to the next setup area
Beforeenteringengineersmode,cyclethepower.Todothiseither:
• Switchthepoweroatthewallsocketandbackonagain,
or,
• Remove the power connector and re-insert it
To enter engineers mode, simultaneously press and release the following
buttons within 20 seconds of cycling the power:
• Settings button
• Volume In increase button
• Volume Out increase button
Theon/oandsettingsbuttonsinengineersmodeoperateasfollows:
Please note:
• Saveandexitengineersmodeaftermakinganyadjustments.
• Theamplierwillautomaticallyexitengineersmodewithoutsavingifno
buttonsarepressedfor2minutes.
Engineer’s Mode
20
Setup Area 3: Hearing Loop Drive Adjustment (LED 3 flashes)
Increase drive
Decrease drive
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
LEDs illuminate to
display loop drive
voltage
Iftheamplierdoesnothavealoopattached,turnotheredloopfaultLED
8byadjustingthedrivedowntoo.
Please note:
• Iftheamplierdetectsanerrorinitssettingsmemoryitwillrestoreitself
tofactorydefaultsettings.
Whilstinengineersmode,thereare3editablesetupareas.Youwillalways
entersetuparea1rst.ThegreenVolumeInLEDbarwillashtoindicate
whichsetupareayouarein.
Setup Areas
Setup Area 2: Ducking Adjustment (LED 2 flashes)
Setup Area 1: Maximum Volume Adjustment (LED 1 flashes)
Increase maximum
stavolumelevel
Decrease maximum
stavolumelevel
Increase maximum
customer volume level
Decrease maximum
customer volume level
Increase
ducking level
Decrease
ducking level
Ducking on
(Vol Out LED 1 illuminates)
Duckingo
(VolOutLED1turnso)
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