HP dv6-3000sb User guide

HP Pavilion dv6 Entertainment PC

Maintenance and Service Guide

Development Company, L.P.

ATI Mobility Radeon is a registered

trademark of Advanced Micro Devices, Inc.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-

Packard Company under license. Intel,

Celeron, Core, and Pentium are trademarks

of Intel Corporation in the U.S. and

other countries. Microsoft, Windows, and

Windows Vista are U.S. registered

trademarks of Microsoft Corporation.

SD Logo is a trademark of its proprietor.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: July 2010

Document Part Number: 597854-001

MSG revision history

Revision Publication date Description

A August 2010

●

Updated commodities in the following location:

Product description

on page 1.

●

Added newly supported processors to spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and Processor on page 98.

●

Removed obsolete processors from spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and Processor on page 98.

●

Added newly supported system boards to spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and System board on page 91.

●

Removed obsolete system boards from spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and System board on page 91.

●

Added newly supported hard drives to spare parts listings in the following

locations:

Computer major components on page 18, Mass storage devices

on page 32, Sequential part number listing on page 35, and Hard drive

on page 55.

●

Added newly supported WLAN modules to spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and WLAN module on page 57.

●

Added newly supported keyboards to spare parts listings in the following

locations:

Computer major components on page 18 and Sequential part

number listing on page 35.

●

Updated miscellaneous parts to spare parts listings in the following locations:

Miscellaneous parts on page 34 and Sequential part number listing

on page 35.

●

Updated hard drive specifications in the following location:

Hard drive

specifications on page 107.

iii

B November 2010

●

Updated commodities in the following location: Product description

on page 1.

●

Added newly supported processors to spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and Processor on page 98.

●

Added newly supported Thermal Pad Kit to spare parts listings in the following

locations:

Miscellaneous parts on page 34 and Sequential part number listing

on page 35.

●

Added newly supported system boards to spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and System board on page 91.

●

Added newly supported display assemblies and removed obsolete display

assemblies from spare parts listings in the following locations:

Computer major

components on page 18, Sequential part number listing on page 35, and

BrightView display assembly on page 77.

●

Added newly supported hard drives and removed obsolete hard drives from

spare parts listings in the following locations:

Computer major components

on page 18, Mass storage devices on page 32, Sequential part number

listing on page 35, and Hard drive on page 55.

●

Added newly supported optical drives to spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and Optical drive on page 63.

●

Added newly supported keyboards to spare parts listings in the following

locations:

Computer major components on page 18 and Sequential part

number listing on page 35.

●

Added newly supported top covers to spare parts listings in the following

locations:

Computer major components on page 18, Sequential part number

listing on page 35, and Top cover on page 67.

●

Added newly supported fan/heat sink assembly to spare parts listings in the

following locations:

Computer major components on page 18, Sequential

part number listing on page 35, and Fan/heat sink assembly on page 95.

●

Updated miscellaneous parts to spare parts listings in the following locations:

Miscellaneous parts on page 34 and Sequential part number listing

on page 35.

●

Updated optical disc specifications in the following location:

Blu-ray Writer

with DVD±R/RW SuperMulti DL Drive on page 110.

iv MSG revision history

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a

hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer

and the AC adapter comply with the user-accessible surface temperature limits defined by the

International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 6

Top components ....................................................................................................................... 6

TouchPad ................................................................................................................. 6

TouchPad buttons ...................................................................................................... 7

Lights ....................................................................................................................... 8

Buttons and Fingerprint Reader (select models only) ....................................................... 9

Keys ...................................................................................................................... 10

Front components ................................................................................................................... 11

Right-side components ............................................................................................................ 11

Left-side components ............................................................................................................... 12

Bottom components ................................................................................................................ 13

Display components ............................................................................................................... 14

Wireless antennas .................................................................................................................. 15

3 Illustrated parts catalog .................................................................................................. 16

Service tag ............................................................................................................................ 16

Computer major components ................................................................................................... 18

Display assembly components ................................................................................................. 28

Touchscreen display assembly spare parts .................................................................. 29

BrightView display assembly spare parts .................................................................... 30

Mass storage devices ............................................................................................................. 32

Plastics Kit ............................................................................................................................. 33

Miscellaneous parts ................................................................................................................ 34

Sequential part number listing .................................................................................................. 35

4 Removal and replacement procedures ............................................................................ 45

Preliminary replacement requirements ....................................................................................... 45

Tools required ......................................................................................................... 45

Service considerations ............................................................................................. 45

vii

Plastic parts ............................................................................................. 45

Cables and connectors ............................................................................. 46

Drive handling ......................................................................................... 46

Grounding guidelines .............................................................................................. 47

Electrostatic discharge damage .................................................................. 47

Packaging and transporting guidelines ........................................ 48

Workstation guidelines .............................................................. 48

Equipment guidelines ................................................................. 49

Component replacement procedures ........................................................................................ 50

Service tag ............................................................................................................. 50

Computer feet ......................................................................................................... 52

Battery ................................................................................................................... 53

Hard drive cover ..................................................................................................... 54

Hard drive ............................................................................................................. 55

WLAN module ........................................................................................................ 57

Memory module ...................................................................................................... 60

RTC battery ............................................................................................................ 62

Optical drive .......................................................................................................... 63

Keyboard ............................................................................................................... 65

Top cover ............................................................................................................... 67

Power button board ................................................................................................. 70

Touchscreen display assembly .................................................................................. 72

BrightView display assembly .................................................................................... 77

Webcam/microphone module .................................................................................. 82

Bluetooth module .................................................................................................... 83

Speaker assembly ................................................................................................... 85

USB board ............................................................................................................. 87

Power connector ..................................................................................................... 89

System board ......................................................................................................... 91

Fan/heat sink assembly ........................................................................................... 95

Processor ............................................................................................................... 98

5 Setup Utility (BIOS) ....................................................................................................... 100

Starting Setup Utility ............................................................................................................. 100

Using Setup Utility ................................................................................................................ 100

Changing the language of Setup Utility .................................................................... 100

Navigating and selecting in Setup Utility .................................................................. 101

Displaying system information ................................................................................. 101

Restoring default settings in Setup Utility ................................................................... 102

Exiting Setup Utility ............................................................................................... 102

Setup Utility menus ............................................................................................................... 103

viii

Main menu ........................................................................................................... 103

Security menu ....................................................................................................... 103

System Configuration menu .................................................................................... 103

Diagnostics menu .................................................................................................. 104

6 Specifications ............................................................................................................... 105

Computer specifications ........................................................................................................ 105

39.6-cm (15.6-inch) display specifications .............................................................................. 106

Hard drive specifications ...................................................................................................... 107

LightScribe DVD±R/RW SuperMulti DL Drive specifications ....................................................... 108

Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specifications ............................. 109

Blu-ray Writer with DVD±R/RW SuperMulti DL Drive ................................................................ 110

System DMA specifications .................................................................................................... 111

UMA system interrupt specifications ........................................................................................ 112

Discrete system interrupt specifications .................................................................................... 113

Switchable graphics system interrupt specifications .................................................................. 114

Switchable graphics system I/O address specifications ............................................................. 115

UMA system I/O address specifications .................................................................................. 118

Discrete system I/O address specifications .............................................................................. 120

System memory map specifications ......................................................................................... 123

7 Backup and Recovery ................................................................................................... 124

Recovering system information ............................................................................................... 124

Creating recovery discs ......................................................................................... 125

Backing up your information .................................................................................................. 126

When to back up .................................................................................................. 126

Backup suggestions ............................................................................................... 126

Using system restore points ..................................................................................... 126

When to create restore points .................................................................. 127

Create a system restore point ................................................................... 127

Restore to a previous date and time .......................................................... 127

Performing a recovery .......................................................................................................... 128

Recovering from the recovery discs .......................................................................... 128

Recovering from the dedicated recovery partition (select models only) ......................... 128

8 Connector pin assignments ........................................................................................... 130

Audio-in (microphone) .......................................................................................................... 130

Audio-out (headphone) ......................................................................................................... 130

External monitor ................................................................................................................... 131

HDMI ................................................................................................................................. 132

ix

RJ-11 (modem) ..................................................................................................................... 133

Universal Serial Bus .............................................................................................................. 133

9 Power cord set requirements ........................................................................................ 134

Requirements for all countries or regions ................................................................................. 134

Requirements for specific countries or regions .......................................................................... 135

10 Recycling .................................................................................................................... 136

Battery ................................................................................................................................ 136

Display ............................................................................................................................... 136

Index ............................................................................................................................... 140

x

1 Product description

Category Description

Product Name HP Pavilion dv6 Entertainment PC

Processors Intel® Core™ 2 Quad Intel Core i7 Processors

Intel Core i7-840QM processor with 1.86 GHz, SC turbo up to 3.2 GHz, Quad 45 W

Intel Core i7-820QM processor with 1.73 GHz, SC turbo up to 3.06GHz, Quad 45 W

Intel Core i7-740QM processor with 1.73 GHz, SC turbo up to 2.93 GHz, Quad 45 W

Intel Core i7-720QM processor with 1.6 GHz, SC turbo up to 2.8 GHz, Quad 45 W

Intel Core 2 Duo Intel Core i5 Processors

Intel Core i5-580M processor with 2.66 GHz, SC turbo up to 3.33 GHz, Dual 35 W

Intel Core i5-560M processor with 2.66 GHz, SC turbo up to 3.33 GHz, Dual 35 W

Intel Core i5-540M processor with 2.53 GHz, SC turbo up to 3.06 GHz, Dual 35 W

Intel Core i5-520M processor with 2.4 GHz, SC turbo up to 2.93 GHz, Dual 35 W

Intel Core i5-480M processor with 2.66 GHz, SC turbo up to 2.93 GHz, Dual 35 W

Intel Core i5-460M processor with 2.53 GHz, SC turbo up to 2.8 GHz, Dual 35 W

Intel Core i5-450M processor with 2.4 GHz, SC turbo up to 2.66 GHz, Dual 35 W

Intel Core i5-430M processor with 2.26 GHz, SC turbo up to 2.53 GHz, Dual 35 W

Intel Core i3 Processors

Intel Core i3-390M processor with 2.66 GHz, Dual 35 W

Intel Core i3-380M processor with 2.53 GHz, Dual 35 W

Intel Core i3-370M processor with 2.4 GHz, Dual 35 W

Intel Core i3-350M processor with 2.26 GHz, Dual 35 W

Intel Pentium P6 Processors

Intel Pentium P6300 processor with 2.26 GHz

Intel Pentium P6200 processor with 2.13 GHz

Intel Pentium P6100 processor with 2.00 GHz

Intel Pentium P6000 processor with 1.86 GHz

1

Category Description

Chipset Intel HM55 Express Chipset

Graphics Intel HD graphics

Switchable discrete graphics

ATI Capilano Pro (ATI Mobility Radeon™ HD 6550) graphics with 1024-MB of dedicated

video memory (64MB x 16 DDR3 @ 800 MHz x 8 pcs) and 128-MB of sideport video

memory

ATI Robson XT (ATI Mobility Radeon HD 6370) graphics with 512-MB of dedicated video

memory (64MB x 16 DDR3 @ 800 MHz x 4 pcs) and 128-MB of sideport video memory

ATI Madison Pro (ATI Mobility Radeon HD 5650) graphics with 1024-MB of dedicated

video memory (64MB x 16 DDR3 @ 800 MHz x 8 pcs) and 128-MB of sideport video

memory

ATI Park XT (ATI Mobility Radeon HD 5470) graphics with 512-MB of dedicated video

memory (64MB x 16 DDR3 @ 800 MHz x 4 pcs) and 128-MB of sideport video memory

Supports Blu-ray and/or HD-DVD playback with HD Decode, DX11 support

and HDMI support

Panels 39.6-cm (15.6-inch) SVA HD LED BrightView (1366x768) (5.5 mm max)

39.6-cm (15.6-inch) HD+ LED Touchscreen

Supports lighted logo on top bezel

Memory Two customer-accessible/upgradeable SODIMM slots

DDR3 PC3-10600 1333-MHz memory

Supports dual channel

DDR3/1333-MHz and DDR3/1066-MHz (only computer models equipped with the Intel

Core i7-840QM 1.86 GHz processor, the Intel Core i7-820QM 1.73GHz processor, the

Intel Core i7-740QM 1.73 GHz processor, and the Intel Core i7-720QM 1.6 GHz

processor run at DDR3/1333-MHz; all other computer models run at DDR3/1066-MHz)

Supports up to 8 GB system memory in the following configurations:

1024-MB total system memory (1024 MB x 1)

2048-MB total system memory (1024 MB x 2, dual-channel)

2048-MB total system memory (2048 MB x 1)

3072-MB total system memory (1024 MB x 1 + 2048 MB x 1)

4096-MB total system memory (2048 MB x 2, dual-channel)

6144-MB total system memory (2048 MB x 1 + 4096 MB x 1)

8192-MB total system memory (4096 MB x 2, dual-channel)

Hard drives Supports 6.35-cm (2.5-in) hard drives (HD), 12.7-mm (.50-in), and 9.5-mm (.37-in)

thicknesses

Supports one hard drive

Supports solid state drives (SSD)

2 Chapter 1 Product description

Category Description

Supports Accelerometer Hard Drive Protection

Single hard drive configurations:

160-GB SSD

250 GB (7200 rpm, 9.5 mm)

320 GB (7200 rpm, 9.5 mm)

500 GB (7200 rpm, 9.5 mm)

640 GB (5400 rpm and 7200 rpm, 9.5 mm)

750 GB (5400 rpm and 7200 rpm, 9.5 mm)

1 TB (5400 rpm, 12.7 mm)

Optical drives 12.7-mm tray load

Serial ATA (SATA)

Fixed (removal of one screw required)

Supports the following optical drives:

LightScribe DVD±R/RW SuperMulti DL Drive

DVD±R/RW SuperMulti DL Drive

Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive

Blu-ray ROM with DVD±R/RW SuperMulti DL Drive

Blu-ray Writer with DVD±R/RW SuperMulti DL Drive

Webcam Low-light VGA camera

Fixed (no tilt)

Activity LED

640 × 480 by 24 frames per second

Microphone 2 omnidirectional microphones, dual-array with appropriate software (supports beam

forming, echo cancellation, and noise suppression)

Audio HD Audio

Dolby advance audio

Integrated subwoofer

Supports Microsoft® Premium Requirements

Pavilion-branded Altec Lansing speakers

Ethernet Integrated 10/100/1000 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless

module:

Atheros AR9285 802.11b/g/n 1x1 WLAN module

3

Category Description

Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter

Intel® Centrino® Advanced–N + WiMAX 6250 WLAN module

Intel Centrino Wireless-N 1000 802.11b/g/n 1x2

Broadcom 4313 802.11b/g/n 1x1 WLAN module

Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter

Broadcom 43225 802.11b/g/n WLAN module

Broadcom 43224 802.11a/b/g/n 2x2 WLAN module

TV tuner DVB-T TV tuner module (select models only)

DVB-T TV tuner antenna (select models only)

Remote control (full-function with teletext) (select models only)

External media card 5-n-1 Digital Media Reader

Digital Media Slot supports Secure Digital (SD ) Memory Card, MultiMediaCard (MMC),

Secure Digital High Capacity (SDHC), Memory Stick (MS), Memory Stick Pro (MSP), xD-

Picture Card (XD)

Supports mini versions with adapter (adapter not included)

Internal card expansion One half-size mini-card slot for WLAN

Ports VGA, 15-pin supporting 1920 × 1200 resolution at 75 Hz

VGA, 15-pin supporting 1600 × 1200 resolution at 75 Hz

Hot Plug/Unplug and auto detect for correct output to wide-aspect versus standard aspect

video

High-Definition Multimedia Interface (HDMI) v1.3 supporting 1080p and 1920 x 1080 at

60 Hz and 1920 x 1200 at 60 Hz DVI Mode

eSATA port combo with fourth USB port

USB 2.0 (three ports)

RJ-45 Ethernet

Headphone/line out

Microphone input (audio-in)

AC Smart Pin adapter plug

Keyboard/pointing

devices

38.1-cm (15-inch) full-size keyboard

Dura-coat, island-style

Backlit dura-coat, island-style (select models only)

Mylar clickpad cover

4 Chapter 1 Product description

Category Description

Clickpad

Multitouch gestures enabled as default

Taps enabled as default

Power requirements 6-cell, 55-Wh, 2.55-Ah Li-ion battery

6-cell, 62-Wh, 2.8-Ah Li-ion battery

9-cell, 93-Wh, 2.8-Ah Li-ion battery

65-W AC adapter

90-W AC adapter

120-W AC adapter

65-W slim travel adapter (smart-pin)

Security Security cable slot

Fingerprint reader with Digital Persona software support (select models only)

Operating system Preinstalled:

Windows® 7 Professional (32 and 64 bit)

Windows 7 Home Premium (32 and 64 bit)

Windows 7 Home Basic (32 and 64 bit)

FreeDOS

Serviceability AC adapter

Battery (system)

Hard drive

Memory module

Optical drive

Mini Card components

5

2 External component identification

Top components

TouchPad

Component Function

TouchPad Moves the pointer and selects or activates items on the screen.

To view or change the pointing device preferences:

1. Select Start > Devices and Printers.

2. Right-click the device representing the computer.

3. Select Mouse settings.

6 Chapter 2 External component identification

TouchPad buttons

Item Description Function

(1)

TouchPad On/Off button Turns the TouchPad on and off. Quickly double-tap

to turn the TouchPad on and off.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external

mouse.

To view or change pointing device preferences:

1. Select Start > Devices and Printers.

2. Right-click the device representing your computer.

3. Select Mouse settings.

Top components

7

Lights

Item Description Function

(1) TouchPad light Amber—The TouchPad is disabled.

(2) Caps Lock light On—The Caps Lock is on.

(3) Power light

●

On—The computer is on.

●

Flashing—The computer is in Sleep.

●

Off—The computer is off or in Hibernation.

(4) Volume Mute light Amber—The computer sound is off.

(5) Wireless light

●

White—An integrated wireless device, such as a

wireless local area network (WLAN) device and/or

a Bluetooth® device, is detected.

●

Amber—No wireless devices are detected.

(6) Fingerprint Reader light

●

White—The fingerprint was read.

●

Amber—The fingerprint was not read.

8 Chapter 2 External component identification

Buttons and Fingerprint Reader (select models only)

Item Description Function

(1) Power button Press the Power button to:

●

Turn on the computer.

●

Initiate Sleep.

●

Exit Sleep.

●

Exit Hibernation.

If the computer has stopped responding and Windows

shutdown procedures are ineffective, press and hold the

Power button for at least five seconds to shut down the

computer.

For more information about the power settings, select

Start > Control Panel > System and Security >

Power Options.

(2) Fingerprint Reader (select models only) Allows a fingerprint logon to Windows, instead of a

password logon.

For information about changing the factory settings, see Help and Support.

Top components

9

Keys

Item Description Function

(1) esc key Press the esc and fn keys at the same time to display

system information.

(2) E-mail key Opens a new e-mail in the default e-mail client.

(3) Media Application key Launches the MediaSmart application.

(4) Web Browser key Launches the default web browser.

(5) Print key Sends the currently-active document to the default printer.

(6) Calculator key Launches the Calculator application.

(7) fn key Press the fn key at the same time as a function key or the

esc key to execute frequently used system functions.

(8) Windows Logo key Displays the Windows Start menu.

(9) Function keys Press a function key and the fn key at the same time to

execute frequently used system functions.

(10) Windows Application key Displays a shortcut menu for items beneath the pointer.

(11) QuickLock key Initiates QuickLock.

(12) Backlight key Turns the backlit keyboard on or off.

10 Chapter 2 External component identification

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