HP ENVY 17-1100 Notebook PC series User guide

HP ENVY 17

Maintenance and Service Guide

Development Company, L.P.

Intel is a trademark of Intel Corporation in

the U.S. and other countries. Microsoft,

Windows, and Windows Vista are U.S.

registered trademarks of Microsoft

Corporation.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

Second edition: September 2010

First Edition: April 2010

Document Part Number: 595029-001

Revision B

Revision history

Revision Publication

date

Description

A September 2010

●

Chapter 1 — added new descriptions for the following components:

◦

Intel Quad Core i7-840QM 1.86-GHz, Intel Quad Core i7-740QM

1.73-GHz, and Intel Dual Core i5-450M 2.40-GHz processors

◦

300-GB solid-state drive

◦

Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR

Combo Adapter

●

Chapter 3 and Chapter 4 — added new spare part numbers and descriptions

for the following components:

◦

AC adapters

◦

300-GB solid-state drive

◦

640-GB, 7200-rpm hard drive

◦

Intel Quad Core i7-840QM 1.86-GHz, Intel Quad Core i7-740QM

1.73-GHz, and Intel Dual Core i5-450M 2.40-GHz processors

◦

System boards for use with computer models equipped with FHD

display assembly

◦

Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR

Combo Adapter

◦

Power cord for use in Thailand

◦

Keyboard for use in Latin America

A October 2010

●

Chapter 1 — added new descriptions for the following components:

◦

17.3-in, WVA 3D, LED, AntiGlare display

◦

Intel Dual Core i5-580M 2.66-GHz processor

◦

Intel Dual Core i5-560M 2.66-GHz processor

◦

Intel Dual Core i5-460M 2.53-GHz processor

●

Chapters 3 and 4 — added new spare part numbers and descriptions for the

following components:

◦

17.3-in AG, FG, 3D display assembly, spare part number 620775-001

(updated in the following locations:

Computer major components

on page 18, Sequential part number listing on page 27, and Display

assembly on page 71)

◦

3D glasses with nose pieces, spare part number 622779-001 (updated

in the following locations:

Miscellaneous parts on page 26 and

Sequential part number listing on page 27)

◦

Display Cable Kit for use with computer models equipped with a 3D

display assembly, spare part number 621337-001 (updated in the

iii

Revision Publication

date

Description

following locations:

Display assembly subcomponents on page 23,

Sequential part number listing on page 27, and Display assembly

on page 71)

◦

Display enclosure for use with computer models equipped with a 3D

display assembly, spare part number 621336-001 (updated in the

following locations:

Display assembly subcomponents on page 23,

Sequential part number listing on page 27, and Display assembly

on page 71)

◦

Infrared emitter board, spare part number 631398-001 (updated in the

following locations:

Miscellaneous parts on page 26 and Sequential

part number listing on page 27)

◦

Intel Dual Core i5-580M 2.66-GHz processor, spare part number

625825-001 (updated in the following locations:

Computer major

components on page 18, Sequential part number listing on page 27,

and

Processor on page 67)

◦

Intel Dual Core i5-560M 2.66-GHz processor, spare part number

625824-001 (updated in the following locations:

Computer major

components on page 18, Sequential part number listing on page 27,

and

Processor on page 67)

◦

Intel Dual Core i5-460M 2.53-GHz processor, spare part number

626039-001 (updated in the following locations:

Computer major

components on page 18, Sequential part number listing on page 27,

and

Processor on page 67)

◦

Protective case for 3D glasses, spare part number 622778-001 (updated

in the following locations:

Miscellaneous parts on page 26 and

Sequential part number listing on page 27)

◦

System board for use with computer models equipped with HD5850

chipset and 3D display assembly, spare part number 620774-001

(updated in the following locations:

Computer major components

on page 18, Sequential part number listing on page 27, and System

board on page 61)

iv Revision history

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,

such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC

adapter comply with the user-accessible surface temperature limits defined by the International

Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 6

Top components ....................................................................................................................... 6

Display components .................................................................................................. 6

Button ...................................................................................................................... 7

Keys ........................................................................................................................ 8

Lights ....................................................................................................................... 9

TouchPad ............................................................................................................... 10

Front components ................................................................................................................... 11

Left-side components ............................................................................................................... 12

Right-side components ............................................................................................................ 14

Bottom components ................................................................................................................ 15

3 Illustrated parts catalog .................................................................................................. 16

Service tag ............................................................................................................................ 17

Computer major components ................................................................................................... 18

Display assembly subcomponents ............................................................................................. 23

Plastics Kit ............................................................................................................................. 24

Mass storage devices ............................................................................................................. 25

Miscellaneous parts ................................................................................................................ 26

Sequential part number listing .................................................................................................. 27

4 Removal and replacement procedures ............................................................................ 31

Preliminary replacement requirements ....................................................................................... 31

Tools required ......................................................................................................... 31

Service considerations ............................................................................................. 31

Plastic parts ............................................................................................. 31

Cables and connectors ............................................................................. 31

Drive handling ......................................................................................... 32

Grounding guidelines .............................................................................................. 32

Electrostatic discharge damage .................................................................. 32

Packaging and transporting guidelines ........................................ 34

vii

Component replacement procedures ........................................................................................ 36

Service tag ............................................................................................................. 36

Computer feet ......................................................................................................... 37

Battery ................................................................................................................... 38

Primary hard drive .................................................................................................. 39

RTC battery ............................................................................................................ 42

Memory module ...................................................................................................... 43

Secondary hard drive .............................................................................................. 45

WLAN module ........................................................................................................ 49

Keyboard ............................................................................................................... 51

Top cover ............................................................................................................... 53

Power button board ................................................................................................. 56

USB/Card Reader board ......................................................................................... 57

Optical drive .......................................................................................................... 58

Power connector cable ............................................................................................ 60

System board ......................................................................................................... 61

Fan/heat sink assembly ........................................................................................... 65

Processor ............................................................................................................... 67

Speakers ................................................................................................................ 69

Subwoofer ............................................................................................................. 70

Display assembly .................................................................................................... 71

5 Setup Utility (BIOS) ......................................................................................................... 78

Starting Setup Utility ............................................................................................................... 78

Using Setup Utility .................................................................................................................. 78

Changing the language of Setup Utility ...................................................................... 78

Navigating and selecting in Setup Utility .................................................................... 79

Display system information ....................................................................................... 79

Restoring factory default settings in Setup Utility .......................................................... 79

Exiting Setup Utility ................................................................................................. 79

Updating the BIOS ................................................................................................................. 80

Determining the BIOS version ................................................................................... 80

Downloading a BIOS update .................................................................................... 81

6 Specifications ................................................................................................................. 83

Computer specifications .......................................................................................................... 83

17.3-inch, WVA, FHD, LED AntiGlare display specifications ....................................................... 84

17.3-inch, SVA, HD+, LED AntiGlare display specifications ......................................................... 85

Hard drive specifications ........................................................................................................ 86

Blu-ray ROM DVD±RW Super Multi Double-Layer Drive specifications .......................................... 87

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ................................ 88

viii

7 Backup and recovery ...................................................................................................... 89

Recovery discs ....................................................................................................................... 90

Performing a system recovery .................................................................................................. 91

Recovering using the dedicated partition (select models only) ....................................... 91

Recovering using the recovery discs ........................................................................... 91

Backing up your information .................................................................................................... 92

Using Windows Backup and Restore ......................................................................... 92

Using system restore points ....................................................................................... 93

When to create restore points .................................................................... 93

Create a system restore point ..................................................................... 93

Restore to a previous date and time ............................................................ 93

8 Connector pin assignments ............................................................................................. 94

Audio-in (microphone) ............................................................................................................ 94

Audio-out (headphone) ........................................................................................................... 94

External monitor ..................................................................................................................... 95

HDMI ................................................................................................................................... 96

RJ-45 (network) ...................................................................................................................... 97

Universal Serial Bus ................................................................................................................ 97

9 Power cord set requirements .......................................................................................... 98

Requirements for all countries .................................................................................................. 98

Requirements for specific countries and regions ......................................................................... 99

10 Recycling .................................................................................................................... 100

Battery ................................................................................................................................ 100

Display ............................................................................................................................... 100

Index ............................................................................................................................... 106

ix

x

1 Product description

Category Description

Product Name HP ENVY 17

Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology):

●

Intel Quad Core i7-840QM 1.86-GHz processor (SC turbo up to 3.20-MHz), 8-MB L3

cache, 1333-MHz front side bus (FSB), 45-W

●

Intel Quad Core i7-820QM 1.73-GHz processor (SC turbo up to 3.06-GHz), 8-MB L3

cache, 45-W

●

Intel Quad Core i7-740QM 1.73-GHz processor (SC turbo up to 2.93-GHz), 6-MB L3

cache, 1333-MHz FSB, 45-W

●

Intel Quad Core i7-720QM 1.60-GHz processor (SC turbo up to 2.80-GHz), 6-MB L3

cache, 45-W

Intel Dual Core processors (support Intel Turbo Boost Technology):

●

Intel Dual Core i5-580M 2.66-GHz processor, (SC turbo up to 3.33-GHz), 3-MB L3

cache, 35-W

●

Intel Dual Core i5-560M 2.66-GHz processor, (SC turbo up to 3.20-GHz), 3-MB L3

cache, 35-W

●

Intel Dual Core i5-540M 2.53-GHz processor, (SC turbo up to 3.06-GHz), 3-MB L3

cache, 35-W

●

Intel Dual Core i5-520M 2.40-GHz processor, (SC turbo up to 2.93-GHz), 3-MB L3

cache, 35-W

●

Intel Dual Core i5-460M 2.53-GHz processor, (SC turbo up to 2.80-GHz), 3-MB L3

cache, 35-W

●

Intel Dual Core i5-450M 2.40-GHz processor, (SC turbo up to 2.93-GHz), 3-MB L3

cache, 35-W

●

Intel Dual Core i5-430M 2.26-GHz processor, (SC turbo up to 2.53-GHz), 3-MB L3

cache, 35-W

Chipset Intel HM55 Express chipset

Graphics ATI Mobility Radeon HD 5850 discrete graphics with 1024-MB of GDDR5 dedicated video

memory (32 MB × 32 MB × 8 PCs); Supports BD and or HD-DVD playback with HD

decode, and DX11 support and HDMI support

1

Category Description

Panel 17.3-in, WVA 3D, LED, AntiGlare (1920×1080, 6.5 mm) display; typical brightness:

300 nits

17.3-in, WVA full high-definition (FHD), LED, AntiGlare (1920×1080, 6.0 mm) display;

typical brightness: 300 nits

17.3-in, SVA high-definition+ (HD+), LED, AntiGlare (1600×900, 6.0 mm) display; typical

brightness: 200 nits

All display assemblies include 2 wireless local area network (WLAN) antenna cables

Supports flush display panel cover

Supports 16:9 ultra wide aspect ratio

Lighted logo on top bezel

Memory 2 customer-accessible/upgradable memory module slots

Supports dual-channel memory

Supports up to 8192 GB of system RAM

DDR3 1333-MHz, PC3-10600

1333-MHz bus speed on computer models equipped with Quad Core processors

1066-MHZ bus speed on computer models equipped with Dual Core and Core Duo

processors

Supports the following configurations:

●

8192-MB total system memory (4096 × 2)

●

6144-MB total system memory (4096 × 1 + 2048 × 1)

●

4096-MB total system memory (4096 × 1)

●

4096-MB total system memory (2048 × 2)

Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.5-mm (.49-in) and 9.5-mm (.37-in)

thicknesses

Customer-accessible

Supports dual hard drive configuration, including solid-state drive

Serial ATA

Accelerometer (HP Mobile Data Protection System 3D) RAID 0/1 Support

2 Chapter 1 Product description

Category Description

Supports the following dual hard drive configurations:

●

2 TB: 1-TB hard drive (5200-rpm, 12.5-mm) × 2

●

1500 GB: 750-GB hard drive (5200-rpm, 12.5-mm) × 2

●

1280 GB: 640-GB hard drive (7200-rpm, 9.5-mm) × 2

●

1280 GB: 640-GB hard drive (5400-rpm, 9.5-mm) × 2

●

1000 GB: 500-GB hard drive (7200-rpm, 9.5-mm) × 2

●

800 GB: 160-GB solid-state drive + 640-GB hard drive (7200-rpm, 9.5-mm)

●

800 GB: 160-GB solid-state drive + 640-GB hard drive (5400-rpm, 9.5-mm)

●

660 GB: 160-GB solid-state drive + 500-GB hard drive (7200-rpm, 9.5-mm)

●

640 GB: 320-GB hard drive (7200-rpm, 9.5-mm) × 2

Supports the following single hard drive configurations:

●

1 TB: 1-TB hard drive (5200-rpm, 12.5-mm)

●

750 GB: 750-GB hard drive (5200-rpm, 12.5-mm)

●

640 GB: 640-GB hard drive (7200-rpm, 9.5-mm)

●

640 GB: 640-GB hard drive (5400-rpm, 9.5-mm)

●

500 GB: 500-GB hard drive (7200-rpm, 9.5-mm)

●

320 GB: 320-GB hard drive (7200-rpm, 9.5-mm)

●

300 GB: 160-GB solid-state drive

●

160 GB: 160-GB solid-state drive

Optical drives Fixed

Customer-accessible

Serial ATA

12.7-mm slot load

Supports the following drives:

●

Blu-ray ROM DVD±RW Super Multi Double-Layer Drive

●

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive

Audio and video Integrated dual-array digital microphones with beam-forming, echo-cancellation, noise-

suppression software

HD audio

Beats audio

Supports Microsoft Premium Requirements

Integrated HP triple bass reflex subwoofer

3

Category Description

HP ENVY HD webcam (fixed, no tilt) with activity LED, 1280×800 by 24 frames per second

Ethernet Integrated 10/100/1000 GB network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless

module:

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

●

Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter

●

Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter

●

Intel Centrino Advanced-N 6200 802.11a/b/g/n WLAN module

Integrated personal area network (PAN) options by way of Bluetooth®

module:

Support for no-WPAN option

Intel Centrino Bluetooth

External media card One Digital Media Slot, supporting the following optional formats:

●

Memory Stick

●

Memory Stick Pro

●

MultiMediaCard

●

Secure Digital Memory Card

●

Secure Digital High Capacity Memory Card

●

xD-Picture Card

Ports

●

3-pin AC power

●

Combination audio-in (mono microphone)/audio-out (stereo headphone)

●

eSATA

●

HDMI version 1.3c supporting up to 1080p, 1920×1080 at 60 Hz and 1920×1200

at 60 Hz in DVI mode

●

Mini Display Port

●

RJ-45 (Ethernet, includes link and activity lights)

●

eSATA/USB 2.0 (1), USB 2.0 (2)

●

VGA (Dsub 15-pin) supporting 1920×1200 and 1600×1200 external resolution at

75-GHz (hot plug/unplug with auto-detect

Keyboard/pointing

devices

Full-size, backlit, island-style keyboard with DuraCoat

Keyboard eject key design with eject icon

Supports Multitouch gestures (enabled by default)

4 Chapter 1 Product description

Category Description

Taps enable by default

Power requirements 120-W HP Smart Adapter and 65-W Slim Travel Adapter AC adapters with localized cable

plug support (3-wire plug with ground pin, supports 3-pin DC connector)

Support for the following batteries:

●

9-cell, 2.80-Ah (93-Wh) Li-ion battery

●

6-cell, 2.80-Ah (62-Wh) Li-ion battery

Security Security cable slot

Operating system Preinstalled:

●

Windows® 7 Home Premium 64

●

Windows 7 Professional 64

●

Windows 7 Ultimate

●

Linux embedded HP QuickWeb

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Hard drive (primary and secondary)

●

RTC battery

●

WLAN module

●

Memory modules (2)

5

2 External component identification

Top components

Display components

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with

wireless local area networks.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures still photographs.

6 Chapter 2 External component identification

Item Component Description

(5) Internal display switch Turns off the display and initiates Sleep if the display is

closed while the power is on.

NOTE: The internal display switch is not visible from

the outside of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and

Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Button

Component Description

Power button*

●

When the computer is off, press the button to turn

on the computer.

●

When the computer is on, press the button briefly

to initiate Sleep.

●

When the computer is in the Sleep state, press the

button briefly to exit Sleep.

●

When the computer is in Hibernation, press the

button briefly to exit Hibernation.

If the computer has stopped responding and Windows

shutdown procedures are ineffective, press and hold

the power button for at least 5 seconds to turn off

the computer.

To learn more about your power settings, select Start

> Control Panel > System and Security >

Power Options, or refer to the HP Notebook

Reference Guide.

Top components

7

Keys

Item Component Description

(1) esc key Displays system information when pressed in

combination with the fn key.

(2) fn key Executes frequently used system functions when

pressed in combination with the b key or the esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

(5) Windows applications key Displays a shortcut menu for items beneath the pointer.

(6) Integrated numeric keypad Can be used like an external numeric keypad.

(7) Optical drive eject key Ejects the optical drive.

8 Chapter 2 External component identification

Lights

Item Component Description

(1) TouchPad off indicator

●

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

(2) Caps lock light

●

White: Caps lock is on.

●

Off: Caps lock is off.

(3) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

(4) Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(5) Wireless light

●

White: An integrated wireless device, such as a

wireless local area network device, is on.

NOTE: Wireless devices are enabled at

the factory.

●

Amber: All wireless devices are off.

Top components

9

TouchPad

Item Component Description

(1) TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap the

TouchPad off indicator to turn the TouchPad

on and off.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

(4) TouchPad zone Moves the pointer and selects or activates items on

the screen.

10 Chapter 2 External component identification

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