TROUBLESHOOTING
The compact camera displays error code
beginning with E:**, C:**, or System error
The handling differs depending on the displayed error.
Check how to handle the concerned error.
C:13:01
System error and C:32:01
E:41:00
Errors that start from E:61, E:62 ,E:91, E:92
C:13:01
Error is displayed when you are using the internal memory
Abnormality occurs in the internal memory.
Turn off the power and turn it on again.
If the situation is not improved, format the internal memory after backing up the stored
data.
WARNING: There is a risk of data loss. When you format the internal memory, all
stored images will be deleted including protected ones.
Error is displayed when you are using a memory card
Abnormality occurs in the memory card.
o Turn off the camera, then insert and remove the memory card several times. After
that, turn on the camera again.
o Insert another memory card.
o When you are using a memory card used on your PC, backup the stored data and
format the memory card with the camera.
WARNING: There is a risk of data loss. When you format the memory card,
all stored images will be deleted including protected ones?
System error and C:32:01
1. Check whether the memory card is supported by the camera.
C:13:01 may be displayed when you shoot large data images such as movies.?
Use the memory cards shown below.
SD memory card
Class 4 or faster SD/SDHC/SDXC memory card
Memory Stick media
Memory Stick media with marks shown below
PRO Duo Memory Stick
PRO Duo (Mark2) media
Memory Stick PRO-HG Duo
media
2. Format the memory card
WARNING: There is a risk of data loss. When you format the memory card,
all stored images will be deleted including protected ones?
If you record and delete images repeatedly, the files on the memory card may
become fragmented and the recording may stop automatically.
After backing up the stored data to your PC, format the memory card with the
camera.
3. Use another memory card
E:41:00
An abnormality may occur on the Wi-Fi connecting part when error E:41:00 is
displayed.?
Turn off the power and remove the battery pack, then attach the battery pack and turn on
the power again after about 1 minute.
Errors start from E:61, E:62, E:91, E:92
When the errors shown below are displayed, turn off the power and remove the battery
pack, then attach the battery pack and turn on the power again after about one minute.
Error
code
Possible causes
E：61：
00
Abnormality of the focus driving part
E：61：
10
Abnormality of the zoom driving part
E：61：
30
Abnormality of the lens driving part
E：62：
02
Abnormality of the image stabilization
E：62：
10
E：62：
11
E：62：
12
E：62：
20
E：91：
01
Abnormality of the flash unit part
E：91：
**
Abnormality of the flash unit part, battery
recognition, etc.
If the issue is still unresolved, service may be required.
The power does not turn ON even if the
battery pack or AC adapter is attached.
The following are the possible causes why the camera is not turning on even if the battery pack
or AC adapter is attached.
When using an AC adapter and USB cable
Check whether the AC adapter and power cord are firmly connected to the main body
and to the electrical outlet.
If you are using a USB cable, attach the battery to the camera and check whether the
equipment, such as a USB cable and the personal computer, are firmly connected.
Depending on your camera, the camera determinates the connection with a USB cable. It
may take some time before the camera turns on.
If the camera does not start after connection, turn on the camera again after about 5
seconds.
When using the battery
If the battery is exhausted, please try again after charging.
Go here if the battery cannot be charged.
The battery does not charge
If the camera cannot be charged, does not turn on even after it was charged, or the power
turns off immediately after it was turned on, inspection is necessary.
If the issue is still unresolved, the product may need service
The battery does not charge.
NOTE:Check the following page for available batteries of your camera.
https://support.d-imaging.sony.co.jp/www/cscs/accessories/
Select your camera's model name in Product Name then select Power from Category to display
compatible batteries and chargers.
Select your battery type and check following the procedures.
N, D, T, R, K, X, G battery
H, V, W, M battery
Step 1. Check if the battery is inserted in the right direction.
Step 2. If the CHARGE/Charge lamp flashes or does not light, the terminal may be dirty or there
may be a problem with the battery.
Wipe off the dirty terminal with a dry cloth, then charge the battery again.
NOTE: Do not touch the battery terminal with your hands or any metal objects.
[A] When there are fingerprints on the terminal.
[B] When there are objects adhering to the terminal.
[C] This is an example of a clean battery terminal.
Check that there is no dust or foreign matter in the gap. If it is unclean, wipe it off.
Step 3. For the battery, AC adapter, USB cable, and battery charger, use Sony exclusive goods.
If you use a non-exclusive product, charging may not be carried out properly or may cause
malfunction.
Step 4. If you charge a battery which has not been charged for a long period of time or from a
state of over-discharge, such as immediately after purchase, the CHARGE/Charge lamp may
flash. In this case, remove the battery and charge again to resolve the issue.
Step 5. In the following situations, you may not be able to charge normally.
Try to recharge under the proper environment.
o The temperature of the camera is high just after a long shooting.
o The ambient temperature is out of the range from 10°C to 30°C (50°F to 86°F).
Check how to charge with your charging method.
When connecting to a computer with a USB cable
NOTE: Depending on the model, the charging method or accessories differ. For details on the
charging method, refer to the manual of your camera.
What accessories or lenses are compatible
with my camera or camcorder?
You can find out which accessories or lenses are compatible with your camera or camcorder on
the Product Page.
1. Getting to your Product Page
1. Make sure you know your model name. If you are unsure, this page can help you find it:
2. Type in your model name in the search bar on the Support website.
IMPORTANT: Make sure you type your model name correctly (including the hyphen (-) if
applicable). The predictive search feature will help you make sure you’re typing the model
correctly.
3. Go to your Product Page by clicking on your product name in the auto-suggest feature or
in the search results.
2. Select the "Compatibility" tab
3. Select the "Accessory Compatibility" or "Lens Compatibility" link
4. Check the Compatibility Information from our compatibility page
1. Accessory Compatibility contains information for compatible flash, memory cards,
power, and other accessories such as casing, etc.
2. Lens Compatibility* list out the compatible lenses for interchangable cameras.
*Not available for compact cameras.
The battery drains quickly.
Check the following concerning handling of the battery.
Battery performance temporarily declines when used in cold temperatures, reducing the
time that it can be used.
To get more operating time out of the battery when cold, warm it up in a pocket or the
like, and then reattach it to the camera just before shooting.
The battery drains quicker if you frequently perform operations such as flash and zoom
photography or shoot movies.
The battery normally discharges slightly even when the camera is turned off. Remove the
battery after charging, and store it separately.
The battery may not be able to charge properly if the battery terminals are dirty.
Wipe off the dirt with a dry cloth, cotton swab, or the like.
The battery has a limited life. Battery capacity will diminish as it is repeatedly used or
over time.
If the time that the battery can be used diminishes substantially, it may be time to replace
it with a new one.
If the issue is still unresolved, the product may need to be repaired.
The battery or camera becomes hot or very
warm to the touch.
The camera or battery is heated to some extent during operation because the power consumed by
the camera is partly converted to heat. Normally, this is not an indication of a malfunction. If
necessary, turn the camera off and allow time for it to cool down.
Is the battery pack always charging while the
camera is connected to a computer or the
supplied AC adaptor via a USB cable?
Turn off the camera before you start charging the battery pack.
If the camera is turned on, charging will not start.
NOTE: An AC adaptor is not supplied with some models.
IMPORTANT: If you are using the camcorder equipped with a built-in USB cable, only
the built-in USB cable can be used to charge the battery
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