Ricoh Pro C9500 User guide

For safe and correct use, be sure to read Safety Information before

using the machine.

For information not found in this manual,

see the online manuals available on our

web site (https://www.ricoh.com/) or via the

control panel.

Backup/Restore

Replacing Consumables

Troubleshooting

Printing on Envelopes

Printing on Special and Thick Paper with

Optimal Settings

Loading Paper

Notes on What to do Before Using the

Machine

Basic Operation/

Printing Guide

Original Instructions

TABLE OF CONTENTS

1. Notes on What to do Before Using the Machine

How to Search for Information on Using the Product and Troubleshooting.................................................. 3

Manuals for This Machine.............................................................................................................................3

Searching the Manual for Information on Troubleshooting........................................................................4

Notes on Marks..............................................................................................................................................5

Turning On and Off the Power.......................................................................................................................... 6

Touch Panel/Attention Light...............................................................................................................................7

Intuitive Screen Operation Using Fingertips.................................................................................................8

Confirming the Counter..................................................................................................................................8

Attention Light................................................................................................................................................. 9

2. Loading Paper

Fanning the Paper............................................................................................................................................ 11

Loading Paper into the Paper Tray................................................................................................................. 13

Loading Paper into the Multi Bypass Tray (Tray A).......................................................................................18

Recommended Paper Sizes and Types......................................................................................................20

3. Printing on Special and Thick Paper with Optimal Settings

Overview of Paper Settings.............................................................................................................................31

Why Paper Settings Are Required..............................................................................................................31

Overview of Paper Settings.........................................................................................................................31

Types of Paper Settings............................................................................................................................... 33

Registering Custom Paper Based on the Data Registered in Master Library...............................................34

Changing a Setting of Registered Custom Paper......................................................................................34

Paper Weight Conversion Table................................................................................................................ 35

Managing Custom Paper................................................................................................................................ 38

Deleting a Custom Paper.............................................................................................................................38

Exporting/Importing the Custom Paper Settings.......................................................................................38

4. Printing on Envelopes

Measuring the Envelope Size......................................................................................................................... 41

Loading Envelops............................................................................................................................................. 43

5. Troubleshooting

When Paper Is Jammed...................................................................................................................................45

Density Fluctuation, Streaks and Background Staining.................................................................................46

Adjust Image Density...................................................................................................................................46

1

Background Stain, White Spots, Density Fluctuation and Faint Blacks (Developer Refreshing)...........47

Streaks Appear after Changing the Paper Size (Fusing Belt Smoothing)............................................... 47

Adjusting Stapling and Folding Positions....................................................................................................... 49

Finisher..........................................................................................................................................................49

Fold............................................................................................................................................................... 49

When Adjusting Color Shift.............................................................................................................................51

When a Deviation in Color Registration Appears.....................................................................................51

Frequently Asked Questions (FAQ)................................................................................................................ 52

If an EC Appears..........................................................................................................................................54

6. Replacing Consumables

Replacing the Toner......................................................................................................................................... 55

Disposing Exhausted Toners (mainly Europe and Asia)......................................................55

Disposing Exhausted Toners (mainly North America)..........................................................56

Replenishing the Staples..................................................................................................................................57

Removing Chad and Paper Debris................................................................................................................. 58

Punching....................................................................................................................................................... 58

Stapling.........................................................................................................................................................58

Paper Cutting................................................................................................................................................58

Replacing the Waste Toner Bottle...................................................................................................................59

Disposing the Used Waste Toner Bottle (mainly Europe and Asia)................................... 59

Disposing the Used Waste Toner Bottle (mainly North America).......................................59

7. Backup/Restore

Creating a Backup of/Restoring the Setting Information of the Machine...................................................61

2

1. Notes on What to do Before Using

the Machine

How to Search for Information on Using the

Product and Troubleshooting

Manuals for This Machine

Manual (Paper)

Included with the product.

• Safety Information

Before using the machine, be sure to read the section of this manual entitled Safety

Information. It also describes each regulation and environmental conformance.

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Manual (Electronic Format)

Read these via the control panel and web pages.

• User Guide (HTML)

Provides detailed information on how to operate the machine.

Read this for information on machine operation not covered by this manual.

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• Basic Operation/Printing Guide

3

This manual describes basic use of the machine and how to achieve high-quality printing.

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• Operator's Guide

Regarding the basic usage of this machine, frequently used functions, troubleshooting when

an error message appears, etc., summaries are provided for each user manual.

• Paper Fundamentals

Explains the properties of different types of paper and how to handle them.

Searching the Manual for Information on Troubleshooting

The machine has a built-in manual/help function. You can display the manual and help on the control

panel of the machine, and browse the description of the functions and the information on the operation

of the machine.

There are two types of help function that are available on the machine as follows:

• HTML manual of the machine

• Help on each setting item

When viewing Help from a client computer, check that JavaScript is enabled in the setting menu of

the web browser.

Displaying the HTML Help

To view the HTML manual of the machine, press [ ] on the navigation bar [Help]. You can

read the description of the machine functions and how to operate them.

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1. Notes on What to do Before Using the Machine

4

Displaying the Help by Each Setting Item

Press the Help icon by a setting item to display the help content that corresponds to the item. You

can configure or operate the item as you read the help by item.

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Notes on Marks

: Indicates a tip on using the machine.

: Indicates the title of the section to refer to in the manual (control panel / web

pages).

: Indicates a note on using the applicable function.

: (mainly Europe and Asia), (mainly Europe), or (mainly Asia)

: (mainly North America)

Differences in the functions of Region A and Region B models are indicated by two symbols. Read the

information indicated by the symbol that corresponds to the region of the model you are using. For

details about which symbol corresponds to the model you are using, see "Model-

Specific Information".

How to Search for Information on Using the Product and Troubleshooting

5

Turning On and Off the Power

1. Open the main power switch cover, and then push the main power switch.

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Notes on Turning the Power On

The main power indicator at the lower left of the control panel lights when you turn the machine on

with the main power switch.

Do not press the main power switch soon after you press the main power of the machine. When

you turn the power on or off, wait at least 10 seconds after confirming that the main power

indicator on the control panel has turned on or off.

If the machine does not turn on even if you press the main power switch, open the left mainframe

front cover and make sure that the AC power switch is turned on. For details about the AC power

switch, see below.

"Notes on Usage of the Machine"

Notes on Turning the Power Off

If you press the main power switch to turn the power off, the message "Shutting down...Please wait.

Main power will be turned off automatically." appears. When the power is turned off, the main

power indicator at the lower left of the control panel goes out. Wait without touching any buttons

until the power is turned off.

When the power of the DFE is set to sync with the power of the machine, turning the power of the

machine on or off also turns the power of the DFE on or off. Turn on the power of the machine first, and

then turn on the power of the DFE if the power of the DFE is not set to sync with the machine. To turn off

the power of the machine and DFE, turn off the power of the DFE first, and then turn off the machine.

1. Notes on What to do Before Using the Machine

6

Touch Panel/Attention Light

1

5

4

2

3

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1. Switch Hub

Switches between the operation screens (Hubs) that appear on the touch screen panel.

2. Alert Icon

Turns on when there is a message from the system.

You can read the content of the message on the [System Messages] tile of [Home] hub.

Also, the notification screen is displayed when a malfunction occurs on the machine, and the user needs to be

notified of the error details or how to resolve the problem.

3. Solving Problems

Press [Help] of [ ] to display the user manual of the machine.

4. Operation Screen

The screen comprises the following hubs:

• [Home] hub

The [Home] hub shows the status of the printer and its trays, system messages, job list, and other

information.

• [Media] hub

You can configure and manage the paper trays and the paper that is loaded in each tray.

• [Schedule] hub

You can view or create working schedules such as printing or performing maintenance on the machine.

• [Task] hub

Displays the list of tasks for the logged-in user. Tasks such as adjusting or cleaning the machine, or

replacing a consumable can be grouped by category or item.

• [Printer Adjustment] hub

You can adjust the image position and quality in addition to the various settings of the printer and other

optional devices.

Touch Panel/Attention Light

7

• [DFE Console] hub

Press [ DFE Console] to connect to the DFE that is connected to the network remotely.

"Connecting to the Fiery Controller Remotely from the Control Panel"

• [Fiery Settings] hub

The [Fiery Settings] hub displays the setting items of the Fiery controller that is connected to the machine.

On the hub, the frequently used print settings appear directly, allowing you to change the settings of a

job without having you connect remotely to the DFE.

"Using the [Fiery Settings] Hub"

• [Settings] hub

Press [ ] on the navigation bar to display the [Settings] hub.

You can configure the items on the control panel, specify the machine behavior, create, or edit the timer,

configure the network, and specify other system-wide settings of the machine.

5. Main power indicator

The main power indicator lights up when you turn on the main power switch.

If the indicator keeps flashing even after you turn the power off, do not remove the power plug from the

receptacle.

Intuitive Screen Operation Using Fingertips

On each screen of the control panel, you can perform the following operation by touching the screen

with your fingertips.

Flick (Scrolling the Screen)

Flick the screen up or down to scroll through the screens.

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Confirming the Counter

You can check the number of sheets used in printing.

Press [ ] [Printer Settings] [Counter] to display the counter screen.

1. Notes on What to do Before Using the Machine

8

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Attention Light

The Attention light lights or flashes to indicate the machine status from a distance.

Flashing blue Steady blue Flashing yellow Steady red

D0CPIC0251

D0CPIC0252

DoCPIC0254

D0CPIC0253

Data in Printing Warning

Problem such as toner

almost out or waste

toner bottle almost full

Error occurred

Problem such as paper

jam, paper running out,

toner running out, or

memory shortage

Touch Panel/Attention Light

9

1. Notes on What to do Before Using the Machine

10

2. Loading Paper

Fanning the Paper

• If you load coated paper, label paper, transparencies, or thick paper of 150.1–470.0 g/m2

(55.1 lb. Cover–172 lb. Cover), it is important that you fan the sheets thoroughly. Misfeeds may

occur if paper is not fanned thoroughly. If the machine feeds several sheets of paper together or it

does not feed paper, fan paper and load it again.

1. Fan the stack of paper to load.

D0CMIC1421

2. Holding its shorter ends, flex the stack back and forth to create space between the sheets.

Repeat this several times.

D0CMIC1422

11

D0CMIC1423

3. Make sure there is space between the sheets.

D0CMIC1424

4. Hold the stack of paper in both hands and tap the long and short edges of the paper

against a flat surface to align them.

D0CMIC1425

2. Loading Paper

12

Loading Paper into the Paper Tray

This section explains how to load paper in Trays 1 to 2 and the wide large capacity tray.

Each paper tray is loaded in the same way. The wide LCT is identified as Tray 3, Tray 4, Tray 5, Tray 6,

Tray 7, and Tray 8.

• Check the paper edges are aligned on the left side.

• Depending on the degree of paper curl, a notification indicating that the paper tray is overloaded

may appear even if the height of the loaded paper stack remains below the upper limit sign. If this

notification appears, remove the paper from the tray, and load it again.

1. Check that paper in the paper tray is not being used, and then pull the tray carefully out

until it stops.

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2. Remove paper if loaded.

3. Release the fence.

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Loading Paper into the Paper Tray

13

4. Loosen the screw on the arm holding the side fence in place.

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5. Release the fence.

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6. Load paper by aligning the paper with the left side of the paper tray.

Place paper with print side up.

Load a stack of paper about 5–10 mm (0.2–0.4 inches) high.

Make sure the paper rest on top of the supporting plates on both sides.

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When you load paper that is 204 mm (8.04 inches) or smaller, remove the supporting plates from

the bottom of the paper tray.

2. Loading Paper

14

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1

1. Supporting plates

Check that the paper retainer is extended when you load paper of 220 g/m2 (55 lb. Bond) or

lower. Push on the lever on the fence to extend the paper retainer.

1

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1. Paper retainer

Check that the paper retainer is retracted when you load paper of 220.1 g/m2 (55 lb. Bond) or

higher.

Use the paper size indicators on the bottom of the paper tray to adjust the fences the space

provided by the fences is somewhat wider than the paper size. Load paper so that both sides are

on the auxiliary fences.

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Loading Paper into the Paper Tray

15

7. Take the grip of the fences with your fingers, and adjust the fences to the paper.

Set the paper flush against the inner fence.

Check that the scale numbers on the top of the fences are roughly the same.

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8. Load additional sheets, if necessary.

Do not stack paper over the limit mark.

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9. Tightly fit the fence to the loaded paper, and then re-lock the fence again.

Make sure there are no gaps between the paper and fence.

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2. Loading Paper

16

10. Tighten the screw on the arm holding the side fence in place.

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11. Carefully push the paper tray fully in until it clicks.

• Various sizes of paper can be loaded in the wide LCT by adjusting the positions of fences.

• When you are changing the paper size, see "Changing Tray Paper Settings".

• You can load envelopes in the wide LCT. When loading envelopes, place them in the correct

orientation. For details, see below.

• "Envelope Orientation and Recommended Status"

• When you are using a special printing feature such as banner printing, cover page, and separation

sheets, the indicator on the front side of the tray remains lit until printing is completed. You cannot

reload paper while the indicator remains lit.

Loading Paper into the Paper Tray

17

Loading Paper into the Multi Bypass Tray (Tray

A)

Use the multi bypass tray (Tray A) to use transparencies, translucent paper, and paper that cannot be

loaded in the paper trays.

• The maximum number of sheets you can load at the same time depends on paper type. Do not

stack paper over the limit mark. For the maximum number of sheets you can load, see below.

• "Recommended Paper Sizes and Types"

• Check the paper edges are aligned at the left side.

• When loading a low number of sheets, be sure not to squeeze the fences in too tightly. If the fences

are squeezed too tightly against the paper, the edges may crease, the paper may misfeed, or if it

weighs between 52.3–63.0 g/m2 (14.0–16.9 lb. Bond), it may wrinkle.

1. Set the fences to the paper, and then square the paper and load it print side up.

Do not stack paper over the limit mark.

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2. Set the fence.

2

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1

1. Fence

2. Loading Paper

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Ricoh Pro C9500 User guide

Ricoh Pro C9500 User guide

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