Ruckus Wireless ZoneFlex 7761-CM Installation guide

Ruckus Wireless

™

ZoneFlex

™

7761-CM Dual Band 802.11n

Outdoor Access Point

with Integrated Cable Modem

ZF7761-JP22 for Japan Markets

Installation Guide

Part Number 800-70290-002 Rev A

Published August 2012

www.ruckuswireless.com

i

1 About This Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using ZoneDirector to Manage the CMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Unpacking the CMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3 Finding the Access Point and Cable Modem MAC Addresses . . . . . . . . . . . . . . . . . . . . . 5

4 Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Preconfiguring the Access Point (Standalone Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Step 1: Prepare the Administrative Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Step 2: Supply DC Power to the CMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Step 3: Log Into the Access Point’s Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Step 4: Configure the Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Step 5: Disconnect the CMAP from the Administrative Computer . . . . . . . . . . . . . . 15

Step 6: Restore the Administrative Computer’s Network Settings . . . . . . . . . . . . . . 15

Pointing the CMAP to ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Use SSH to Set the ZoneDirector IP Address on the CMAP . . . . . . . . . . . . . . . . . . . . 17

Configure Option 43 on the DHCP Server (ZoneDirector Management Only) . . . . . 18

5 Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Weight and Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Ethernet/PoE-Out Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Reading the CMAP LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Supported Power Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Heaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

ii

6 Cable Modem Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Logging Into the CM Web Interface using Dynamic IP . . . . . . . . . . . . . . . . . . . . . . . . . 40

Logging Into the CM Web Interface using the CMAP Ethernet Port . . . . . . . . . . . . . . 40

Viewing the Software Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Viewing the Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Configuring the Downstream Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Administering the Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Viewing the SNMP Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

7 Before You Begin Installing the CMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Prepare the Required Hardware and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Perform a Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

8 Powering the CMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using DC Power (Staging or Debugging Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Power Over Cable (Actual Deployment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

9 Verifying Access Point Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

10 Verifying Cable Modem Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

11 Switching LEDs to Cable Modem Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using the AP’s Web Interface to Switch LEDs to CM Mode . . . . . . . . . . . . . . . . . . . . . 54

Using SNMP to Switch LEDs to CM Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

12 Resetting CM and AP to Factory Default Settings Simultaneously . . . . . . . . . . . . . . . . . 56

Using the Reset Switch on the DC Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using the Reset Shunt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

13 Resetting the AP Only to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

14 Resetting the CM Only to Factory Default Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

15 Remotely Rebooting the AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

16 Mounting the CMAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Grounding the CMAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

iii

17 Installing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

18 What to Do Next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Change the Administrative Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configuring Advanced Settings and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Read Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

19 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Retrieving the CM’s MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Retrieving the CM’s MAC Address using the CM CLI . . . . . . . . . . . . . . . . . . . . . . . . . 68

Retrieving the CM’s MAC Address using the AP CLI . . . . . . . . . . . . . . . . . . . . . . . . . 69

How Radio Frequency Scanning Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Contacting Ruckus Wireless Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

iv

1

1 About This Installation Guide

This Installation Guide provides information on how to set up the Cable Modem Access

Point (CMAP) for Japan markets on your network. Topics covered in this guide include

installation, basic configuration, operation and mounting.

This guide is intended for use by those responsible for installing and setting up network

equipment. Consequently, it assumes a basic working knowledge of local area networking,

cable modem setup and configuration, wireless networking, and wireless devices.

NOTE: The cable modem and access point each has its own independent firmware load

that is updated independently.

Related Documentation

In addition to this guide, each Cable Modem Access Point documentation set includes

the following:

■ User Guide: Provides detailed information on how to configure the functions of the

unit. The User Guide is available for download on the Ruckus Wireless Support Web

site at

http://support.ruckuswireless.com/documents

■ Ruckus Wireless External Antenna Mounting Reference Sheet: Provides instructions for

mounting compatible Ruckus Wireless external antennas onto the strand interface for

the Cable Modem Access Point.

■ Release Notes: Provides late-breaking information about the current software release,

including new features, enhancements, and known issues. If the information in the

Release Notes differs from the information in this guide, follow the instructions in the

Release Notes.

■ Online Help: Accessible from the CMAP’s Web interface, the Online Help provides

information that helps you configure the device from the Web interface.

Using ZoneDirector to Manage the CMAP

If you are planning to use a Ruckus Wireless ZoneDirector to manage the CMAP, this guide

describes the required steps that enable the access point to report to and communicate

with ZoneDirector successfully. Refer to “

Configure Option 43 on the DHCP Server

(ZoneDirector Management Only)” on page 18.

2

About This Installation Guide

Terms Used in This Guide

Before continuing, Ruckus Wireless recommends that you become familiar with the

following terms:

■ Access Point (AP): The Wi-Fi component of the Cable Modem Access Point (CMAP).

■ Cable Modem (or CM): The cable modem component of the Cable Modem Access

Point (CMAP).

■ Cable Modem Access Point (or ZF7761-CM): The whole unit, which includes the CM

and AP, as well as the power supply.

Documentation Feedback

Ruckus Wireless is interested in improving its documentation and welcomes your

comments and suggestions. You can email your comments to Ruckus Wireless at

[email protected]

When contacting us, please include the following information:

■ Document title

■ Document part number (on the cover page)

■ Page number (if appropriate)

For example:

■ Ruckus Wireless ZoneFlex 7761-CM Dual Band 802.11n Outdoor Access Point with

Integrated Cable Modem Installation Guide

■ Part number: 800-70290-002

■ Page 60

3

Unpacking the CMAP

Package Contents

2 Unpacking the CMAP

1. Open the CMAP package, and then carefully remove the contents.

2. Return all packing materials to the shipping box, and put the box away in a dry location.

3. Verify that all items listed in Package Contents

below are included in the package.

Check each item for damage. If any item is damaged or missing, notify your authorized

Ruckus Wireless sales representative.

Package Contents

A complete ZoneFlex 7761-CM package contains all of the items listed below:

■ ZoneFlex 7761-CM unit

■ Service Level Agreement / Limited Warranty Statement

■ Regulatory Statement

■ Reset shunt

■ Hard line-to-RG11 cable adapter

■ This Installation Guide

NOTE: The CMAP supports up to three external antennas: two vertically-polarized

antennas and one horizontally-polarized antenna. These antennas are not included in the

CMAP package. To order these three antennas contact an authorized Ruckus Wireless

reseller and order:

Part Number 911-0636-VH02, which includes one horizontally- and one vertically-

polarized antenna, and

Part Number 911-0636-VP01, which includes one vertically-polarized antenna.

NOTE: The CMAP comes preinstalled with the cable strand interface, which you will use

to mount the assembly onto the cable strand. You only need to attach three external

antennas (sold separately) to the cable strand interface (after mounting the CMAP on the

strand) to complete the assembly. See “

Installing the Antennas” on page 65 for more

information.

4

Unpacking the CMAP

Package Contents

Figure 1. The CMAP comes preassembled with the cable strand interface

Cable Strand

Interface

Access Point

Vertically-polarized antennas

Horizontally-polarized antenna

5

Finding the Access Point and Cable Modem MAC Addresses

Package Contents

3 Finding the Access Point and Cable

Modem MAC Addresses

The CMAP has separate MAC addresses for the internal AP and Cable Modem (CM). See

Figure 2

for the location of the AP MAC address label. See Figure 3 for the CM MAC

address label location.

Figure 2. Access Point MAC address label location

Figure 3. Cable Modem MAC address label location

6

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

4 Preparing for Installation

This section describes the tasks that you need to perform before proceeding with the

installation. The required tasks depend on whether you are deploying the access point as

a standalone device or as a ZoneDirector-managed device.

■ Preconfiguring the Access Point (Standalone Only)

■ Configure Option 43 on the DHCP Server (ZoneDirector Management Only)

NOTE: A standalone access point refers to a device that is not managed by Ruckus

Wireless ZoneDirector or Ruckus Wireless FlexMaster.

Preconfiguring the Access Point (Standalone Only)

If you are deploying the access point as a standalone device, Ruckus Wireless strongly

recommends that you preconfigure (or “stage”) the unit before mounting it. It is more

convenient to connect the administrative computer to the access point and configure the

device in the lab than when the device is already mounted on the cable strand.

Preconfiguring the access point requires the following tasks to be completed:

■ Step 1: Prepare the Administrative Computer

■ Step 2: Supply DC Power to the CMAP

■ Step 3: Log Into the Access Point’s Web Interface

■ Step 4: Configure the Wireless Settings

■ Step 5: Disconnect the CMAP from the Administrative Computer

■ Step 6: Restore the Administrative Computer’s Network Settings

Before starting, prepare the following requirements:

■ DC power supply (see DC Power Supply in “Connectors” on page 34)

■ One Ethernet cable

■ An administrative computer (any computer running Windows that you can use to

preconfigure the access point)

7

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

Step 1: Prepare the Administrative Computer

■ “On Microsoft Windows 7” on page 7

■ “On Microsoft Windows XP” on page 8

NOTE: The following procedures are applicable if the administrative computer is running

on Windows 7 or Windows XP. If you are using a different operating system, refer to the

documentation that was shipped with your operating system for information on how to

modify the computer’s IP address settings.

On Microsoft Windows 7

NOTE: Before you start this procedure, make sure that all system firewalls are turned off.

1. Click the orb, and then click Control Panel.

2. Double-click Network and Sharing Center.

3. On the left menu, click Change Adapter Settings. The Network Connections page

appears and displays the available network interfaces on the computer.

4. Look for the network connection icon labeled Local Area Connection.

5. Right-click Local Area Connection, and then click Properties. The Local Connection

Properties dialog box appears.

6. Under This connection uses the following items, look for Internet Protocol Version 4

(TCP/IPv4), and then double-click the item. The Internet Protocol Version 4 (TCP/IPv4)

Properties dialog box appears.

7. Write down all of the currently active network settings. You will need this information

later when you restore your computer to its current network configuration.

8. On the General tab, Click Use the following IP address, and then configure the IP

address settings with the values listed in Tab le 2

. For a sample configuration, refer to

Figure 5

.

Table 1. Configure your computer’s IP address settings

IP address 192.168.100.77 or any address on the 192.168.100.x network

except:

- 192.168.100.2 which is already used by the access point, or

- 192.168.100.1 which is already used by the cable modem.

Subnet mask 255.255.255.0

8

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

9. Click OK to save your changes and close the Internet Protocol Version 4 (TCP/IPv4)

Properties dialog box.

10. Click OK again to close the Local Area Connection Properties dialog box.

Windows saves the IP address settings that you configured.

Figure 4. Sample configuration in the Internet Protocol Version 4 (TCP/IPv4)

Properties dialog box

On Microsoft Windows XP

1. Click Start > Control Panel > Network Connections.

2. When the Network Connections window appears, right-click the icon for Local Area

Connection, and then click Properties.

NOTE: Make sure that you configure the Local Area Connection properties, not the

Wireless Network Connection properties.

3. When the Local Area Connection Properties dialog box appears, select Internet

Protocol (TCP/IP) from the list, and then click Properties. The Internet Protocol (TCP/

IP) Properties dialog box appears.

4. Write down all of the currently active network settings. You will need this information

later when you restore your computer to its current network configuration.

9

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

5. Click Use the following IP address, and then configure the IP address settings with

the values listed in Tab le 2

. For a sample configuration, refer to Figure 5.

6. Click OK to save your changes and close the Internet Protocol (TCP/IP) Properties

dialog box.

7. Click OK again to close the Local Area Connection Properties dialog box.

Windows saves the IP address settings that you configured.

Figure 5. Sample configuration in the Internet Protocol (TCP/IP) Properties dialog box

Table 2. Configure your computer’s IP address settings

IP address 192.168.100.77 or any address on the 192.168.100.x network

except:

- 192.168.100.2 which is already used by the access point, or

- 192.168.100.1 which is already used by the cable modem.

Subnet mask 255.255.255.0

10

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

Step 2: Supply DC Power to the CMAP

In this step, you connect the CMAP to the administrative computer, and then you power

it on using 12 VDC power.

The customer provides a separate 2A 12 VDC power supply (Figure 6

) from a local or online

electronics supply store. The power supply, which is designed to be used by a CCTV or

similar application, includes a 2.5mm inner-diameter, 5.5mm outer-diameter center plug.

Figure 6. Typical CMAP customer-supplied DC power supply

Contact your authorized Ruckus Wireless reseller for a reset pushbutton assembly for the

CMAP, similar to the one shown in Figure 7

.

Figure 7. Typical CMAP reset pushbutton assembly, part number 902-0103-0000

Use the following to connect the CMAP to the administrative computer and then power

it on using 12 VDC power.

1. Connect one end of an Ethernet cable to the Ethernet port on the CMAP, and then

connect the other end to the administrative computer’s Ethernet port.

2. Remove the protective cap from the DC connector on the CMAP.

3. Connect the power adapter assembly to the DC connector on the CMAP.

4. Connect the DC power supply to the barrel of the power adapter assembly.

5. Connect the DC power into an AC power outlet.

The CMAP is now powered by DC, and you can press the reset button on the power

adapter assembly to reboot the CMAP.

11

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

Step 3: Log Into the Access Point’s Web Interface

1. On the administrative computer, open a Web browser window.

2. In the address or location bar, type the following address:

https://192.168.100.2

3. Press <Enter> on the keyboard to connect to the access point’s Web interface. A

security alert message appears.

4. Click Yes or OK (depending on the browser) to continue. The access point’s login page

appears.

Figure 8. The ZoneFlex Access Point login page

5. In User name, type super.

6. In Password, type sp-admin.

7. Click Log In. The Web interface appears, displaying the Device page.

8. Continue to “

Step 4: Configure the Wireless Settings”.

12

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

Step 4: Configure the Wireless Settings

To complete this step, you need to configure the settings on the Common tab and at least

one Wireless # tab. These are the essential wireless settings that enable wireless devices

on the network to associate with the access point.

NOTE: The CMAP has one 2.4GHz radio and one 5GHz radio. The wireless settings for

each radio need to be configured separately on the Web interface (except for the country

code setting, see note in Tab l e 3

). To configure the 2.4GHz radio settings, click

Configuration > Radio 2.4G. To configure the 5GHz radio settings, click Configuration

> Radio 5G.

For your reference, the default wireless settings on the access point are listed in Ta ble 3 .

Configure Common Wireless Settings

1. On the left menu of the Web interface, click Configuration > Radio 2.4G. The

Common page appears.

Figure 9. The Configuration > Radio 2.4G > Common tab

Table 3. Default wireless settings

Setting Default Value

SSID (network name) Wireless 1 to Wireless 8 (8 WLANs)

Encryption (security) Disabled on all WLANs

Default management IP address 192.168.100.2

13

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

2. Verify that the common wireless settings are configured as listed in Table 2.

3. If you made any changes to the Common tab that you want to save, click Update

Settings.

4. Repeat Step 1 through Step 3 for Configuration > Radio 5G.

5. Continue to Configure Wireless # Settings

.

Table 4. Common wireless configuration

Setting Recommended Value

Wireless Mode Auto-select

Channel SmartSelect

Channel Width 20MHz or 40MHz

Country Code

• If you purchased the access point outside of the United States, verify

that the value is set to your country or region. Selecting the correct

country code ensures that the access point uses only the radio

channels allowed in your country or region.

• If you purchased the access point in the United States, this value is

fixed to United States at the factory and is not user-configurable.

NOTE: The two radios on the CMAP are always configured with the

same country code setting. If you change the country code for Radio

2.4G, for example, the same change is automatically applied to Radio

5G.

14

Preparing for Installation

Preconfiguring the Access Point (Standalone Only)

Configure Wireless # Settings

1. Click one of the Wireless # tabs.

Figure 10. The Configuration > Radio 2.4 > Wireless 1 tab

2. In Wireless Availability, click Enabled.

3. In Broadcast SSID, click Enabled.

4. Clear the SSID box, and then type a unique and descriptive name that you want to call

this wireless network.

For example, you can type Ruckus Wireless AP. This SSID is the name that helps

users identify this wireless network in their wireless network connection application.

NOTE: You may also configure other wireless settings on this and other Wireless # tabs

(in addition to the settings described above), although it is not necessary for completing

the access point installation.

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Ruckus Wireless ZoneFlex 7761-CM Installation guide

Ruckus Wireless ZoneFlex 7761-CM Installation guide

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