Polycom Integra VVX 500 User manual

Brand: Polycom

Model: Integra VVX 500

Category: Telephones

Type: User manual

Hookswitch

Dial Pad

Home

Headphones

Speaker

Mute

Hands-Free

Mic

Volume Keys

Message Waiting

Indicator

Color

Touch Screen

Display

Polycom VVX500

Support:

Phone Guides & Online Training

hawaiiantel.com/VoiceSupport

Customer Support

643-8647

Web Portal

bvoip.hawaiiantel.com

How to Make and Answer Calls

Making Calls

1. Pick-up the handset

2. Dial a number and tap

Answering Calls

1. Pick-up the handset, press the Speaker button, or tap

How to Hold and Resume Calls

1. While on an active call tap Hold (In Calls View, highlight the

call first)

2. To resume a call, tap Resume from either the Lines View, or

Calls View

Touch Screen Display Views

Home

Lines

Active

Calls

 Accessed by pressing the

Home button

 Displays phone extension at

top left

 Make new calls, access

Voicemail, Directories, etc.

 Default Display

 Displays phone lines and

up to 5 soft keys

 Tap Email icon to access

Voicemail

 Displayed when you’re on an

active call

 Displays name & number of

calling party

 Can Hold, Transfer, Conference,

Do Not Disturb, Call Park

 Displayed if you have multiple

active calls or calls on-hold

 Color coded call status:

Dark Green - Active (Bright

when highlighted)

Dark Blue - Incoming/Held

(Bright when highlighted)

How to Call Forward

Enabling

1. From the Lines View, tap Forward

2. Select the forwarding type (Always, No Answer, or Busy)

and enter the forwarding number

3. Tap Enable soft key – if selecting Always, you’ll see

Disabling

1. Tap Forward

2. Selet the type of forwarding you wish to disable

3. Tap Disable

How to Access Voicemail

From Home View

1. Tap Messages then tap Message Center

2. Tap Connect. If you have multiple lines, highlight/tap the line,

then tap Connect

3. Enter your voicemail passcord (default is ____)

If you’re accessing your Voicemail for the first time, please

refer to the “How to Set up and Manage Your Voicemail guide”

How to Transfer a Call

Consultative Transfer (With Announcement)

1. On an active call, tap Transfer (the caller will be placed on

hold)

2. When you hear the dial tone, dial the number

of the party you wish to transfer the call to and tap

3. When the party answers, announce the call and

tap Transfer again to complete the transfer

Blind Transfer (Without Announcement)

1. On an active call, tap Transfer (the caller will be placed on

hold)

2. When you hear the dial tone, tap Blind,

dial the number of the party to transfer the

call to (you can also choose a call from the list) and tap

The call is transferred

How to Set up a 3-Way Conference

From the Lines, Calls, or Active Calls View

1. While on an active call, tap Confrnc

(the active call will be placed on hold)

2. When you hear the dial tone, enter the number of

the party you wish to have a conference with and tap

3. After the party answers, tap Confrnc again

All parties will be part of the conference call

To Split and Re-Join a Conference

1. While on a conference call, tap Split

(both active calls will be placed on hold)

2. Highlight/tap one of the held calls

3. To speak only with that party, tap Resume

4. To resume, from the Active Calls View, tap the held call

5. Tap More twice to locate the Join option

6. Tap Join to rejoin all parties

How to Adjust the Ringer and Handset Volume

1. To change the ringer volume: when the phone is idle, press

the - or + buttons located below the Dial Pad

2. To change the handset or speaker volume: during an active

call, press the - or + buttons located below the Dial Pad

How to Set Do Not Disturb (DND)

1. From the Lines View, tap More, then DND

2. If you have more than 1 line, select the line you wish to

enable DND on, then tap the Enable soft key

3. To disable, repeat steps 1 and 2 (multiple lines: select Disable)

How to Park and Retrieve Calls

Park at another extension

1. While on an active call, tap More

2. Tap Call Park. An announcement

is played and the caller is placed on hold.

3. Enter the extension where you wish to park the call and

press the # key. An announcement is played to confirm the

Call Park at the extension entered.

Retrieve the call from another extension

1. To retrieve a parked call, tap Retrieve.

An announcement is played.

2. Enter the extension where the call is parked, press the # key

to retrieve the call and speak with the party

Accessing Placed, Missed and Received Calls

From Home View

1. Tap Directories, then tap Recent.

Icons displayed next to the call indicate:

Missed Call

Received Call

Placed Call

2. To dial, highlight/tap a call in the list

Group Pickup

If you’re part of a Group Pickup, when a call comes in on another

phone, tap Pickup

How to Access the Business Web Portal

1. Using a Web Browser, go to:

bvoip.hawaiiantel.com

2. Enter your User ID ( your 10-digit phone number), and

default Password (____)

3. On first log-in, change your password

How to Set up Voicemail-to-Email

1. From the Options Menu, click Messaging

2. Click Voice Management to set up voicemail options

3. Under “Additionally…”, check Email a carbon copy of the

message to and enter the email address you’d like your

messages sent to

4. Click Apply or OK to save

How to Setup a Monday-Friday Time Schedule

1. From the Options Menu, click Schedules and click Add

2. Enter a name for the schedule (e.g. “M-F Business Hours”)

3. Leave the schedule type as Time and click OK

4. Select the schedule by clicking Edit or the schedule name

5. Click Add to add an event to the schedule

6. In the “Event Name” box, enter Monday to Friday

7. Enter the “Start Date” as any future business day

8. Enter the “Start Time” (e.g. “8:00 AM”)

9. For the “End Date”, select the same day as the “Start Date”

10. Enter the “End Time” (e.g. 4:00 PM)

11. From the “Recurrence Pattern” Drop-down box, select Weekly

12. Check: Mon, Tue, Wed, Thu, and Fri checkboxes

13. Leave “End” as Never and click OK to save the event

You can now map this event to your Business Anywhere

How to Set up Business Anywhere

1. From the Options Menu, select Call Control

2. Click Business Anywhere and click Add

3. Enter the Phone Number where you’d like to receive

simultaneous calls and provide a Description

(e.g. “My Mobile Phone”)

4. Make sure Enable this Location box is selected

5. Click OK to save

Mail icon displays the

number of messages

in inbox

BLIND

Confrnc

Split

Join

Call Park

Retrieve

Pickup

Polycom Integra VVX 500 User manual

Brand: Polycom

Model: Integra VVX 500

Category: Telephones

Type: User manual

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Polycom Integra VVX 500 User manual

Polycom Integra VVX 500 User manual

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