Trouble Shooting
Q：How many channels can I receive?
A：The received signal will vary depending on geographic location and
location of the lightwave signal, antennas, hills, buildings, etc. Even tall
trees can affect reception. Currently, the receiving channel is different in
each place. You can check the channel you can receive by visiting
dtv.gov/maps or tvfool.com.
Q：Is the antenna suitable for all TV sets?
A：The antenna is required to be connected to a DVB-T/ATSC (Advanced
Television Systems Committee) decoder TV antenna receiving port
instead of the antenna IN or other cable IN port on the back of the TV.
Most of the HDTVs produced after 2016 have built-in DVB-T/ATSC and
can receive ATSC digital TV signals. If your TV was purchased earlier, but
has a digital TV interface, you will need to check with your TV
manufacturer's customer service to see if it really supports DVB-T/ATSC.
If not, you will need to purchase a digital converter box to connect the
antenna.
Q：Do I need an amplifier?
A：If you live in an area close to the tower, you don't need to increase the
signal strength. You can put away the amplifiers we distribute and use
the antenna directly. The amplifier can be used when the signal is weak. If
you live in a weaker area, you may need to use an amplifier to enhance
your reception. The amplifier is a one-way receiving function and does
not emit radiation. Please use it with confidence.
Q：Are all TV channels now broadcast in HD format?
A：Not all digital signals are high definition. Make sure your TV has a HD
Receive Decoder so you can view HD channels. For more information,
visit dtv.gov/maps or tvfool.com to find out which HD channels you can
receive.
Q：Is the channel number the same?
A：In digital systems, the channel number and actual channel number
that appear on the TV screen may and often are different. Many stations
have sub-channels (eg, channel 2, channel 2.1, 2.2, 2.3, etc.). Please
understand that reception will vary depending on the location and
location of the tower antenna and your area.
Q：About our after-sales service
A ： All product of Innoo Tech get our a 90-day return and 24-month
warranty. We provide technical support for customers 24/7. If you have
any questions or issues about your purchase, please feel free to contact
us and we will gladly assist you at any time!
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