QNAP TS-h977XU-RP User guide

Brand: QNAP

Model: TS-h977XU-RP

Category: NAS & storage servers

Type: User guide

This manual is also suitable for

TS-hx77XU-RP

TS-h977XU-RP

TS-h1277XU-RP

TS-h1677XU-RP

TS-h2477XU-RP

User Guide

Document Version: 3

07/06/2021

Contents

1. Preface

About This Guide.......................................................................................................................................... 3

Audience.......................................................................................................................................................3

Document Conventions................................................................................................................................ 3

2. Product Overview

About the TS-hx77XU-RP.............................................................................................................................4

Hardware Specifications............................................................................................................................... 4

Package Contents........................................................................................................................................ 7

Components................................................................................................................................................. 8

Front Panel...............................................................................................................................................8

Rear Panel..............................................................................................................................................10

System Board.........................................................................................................................................12

Drive Numbering.....................................................................................................................................15

Installation Requirements........................................................................................................................... 17

Safety Information.......................................................................................................................................17

Setting Up the NAS.....................................................................................................................................18

3. Installation and Configuration

Hardware Installation.................................................................................................................................. 20

Drive Installation.....................................................................................................................................20

Replacing Memory Modules...................................................................................................................27

Replacing Expansion Cards................................................................................................................... 34

Hot-Swapping Redundant Power Supply Units......................................................................................42

Installing Handles on the TS-h977XU-RP.............................................................................................. 44

Rail Kits.................................................................................................................................................. 45

Expansion Unit Installation..................................................................................................................... 45

QuTS hero Installation................................................................................................................................ 51

Installing QuTS hero Using Qfinder Pro................................................................................................. 52

Installing QuTS hero Using the Cloud Key.............................................................................................54

4. Basic Operations

Power Button.............................................................................................................................................. 57

Reset Button............................................................................................................................................... 57

LEDs........................................................................................................................................................... 58

Audio Alert.................................................................................................................................................. 59

5. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 61

Hot-swapping Failed Drives........................................................................................................................61

Support and Other Resources.................................................................................................................... 62

6. Glossary

Cloud Key................................................................................................................................................... 63

myQNAPcloud............................................................................................................................................ 63

myQNAPcloud Link.....................................................................................................................................63

QNAP ID..................................................................................................................................................... 63

Qfinder Pro................................................................................................................................................. 63

QuTS hero.................................................................................................................................................. 63

TS-hx77XU-RP User Guide

7. Notices

Limited Warranty.........................................................................................................................................64

Disclaimer................................................................................................................................................... 64

GNU Public License....................................................................................................................................64

CE Notice....................................................................................................................................................72

FCC Notice................................................................................................................................................. 72

VCCI Notice................................................................................................................................................ 72

BSMI Notice................................................................................................................................................73

SJ/T 11364-2006.........................................................................................................................................73

1. Preface

About This Guide

This guide provides information about the device and step-by-step instructions on installing the hardware. It

also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has

a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description

Notes provide default configuration settings and other supplementary

information.

Important notes provide information on required configuration settings and other

critical information.

Tips provide recommendations or alternative methods of performing tasks or

configuring settings.

Warnings provide information that, when ignored, may result in potential loss,

injury, or even death.

TS-hx77XU-RP User Guide

Preface 3

2. Product Overview

This chapter provides basic information about the QNAP device.

About the TS-hx77XU-RP

Equipped with an AMD Ryzen™ processor, the TS-hx77XU-RP NAS is a powerful solution for the storage,

backup, sharing, and centralized management of your data. The new powerful AMD Ryzen™ processors

enable the TS-hx77XU-RP to run on QNAP's NAS ZFS file based operating system QuTS hero. Featuring a

versatile PCIe expansion card slot and scaling up to 64 GB of memory, the TS-hx77XU-RP adapts to your

changing business needs. Each TS-hx77XU-RP also features four network ports (two 10GbE SFP+ and two

1GbE RJ45) for increased bandwidth and throughput, and a pre-installed dual-port 10Gbase-T RJ45 network

expansion card. The TS-hx77XU-RP is able to leverage its AES-NI encryption engine to accelerate the

performance of encrypted file transfers.

Hardware Specifications

Tip

Model specifications are subject to change without prior notice. To see the latest

specifications, go to https://www.qnap.com.

Ordering P/N Drive bays Memory Power supply

TS-h977XU-RP-3700X-32G 9 AMD Ryzen™ 7 3700X Redundant

TS-h1277XU-RP-3700X-32G 12 AMD Ryzen™ 7 3700X Redundant

TS-h1277XU-RP-3700X-128G 12 AMD Ryzen™ 7 3700X Redundant

TS-h1677XU-RP-3700X-32G 16 AMD Ryzen™ 7 3700X Redundant

TS-h2477XU-RP-3700X-32G 24 AMD Ryzen™ 7 3700X Redundant

Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G

TS-h1277XU-

RP-3700X-128G

TS-h1677XU-RP-3700X-32G

TS-h2477XU-RP-3700X-32G

Processor

CPU AMD Ryzen™ 7 3700X

Frequency 8-core/16 thread 3.6 GHz base/Turbo 4.4 GHz

Architecture x86 64-bit

Encryption

engine

AES-NI

Memory

Pre-installed

memory

TS-h977XU-RP-3700X-32G, TS-h1277XU-RP-3700X-32G:

32 GB RAM: 2 x 16 GB UDIMM DDR4

TS-h1277XU-RP-3700X-128G:

128 GB RAM: 4 x 32 GB UDIMM DDR4

32 GB RAM: 2 x 16 GB

UDIMM DDR4

TS-hx77XU-RP User Guide

Product Overview 4

Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G

TS-h1277XU-

RP-3700X-128G

TS-h1677XU-RP-3700X-32G

TS-h2477XU-RP-3700X-32G

Memory slots 4 x Long-DIMM DDR4

Important

• Use only QNAP memory modules to maintain system performance

and stability. For NAS devices with more than one memory slot, use

QNAP modules with identical specifications.

• Using unsupported modules may degrade performance, cause

errors, or prevent the operating system from starting.

Maximum

memory

128 GB RAM: 4 x 32 GB

Flash

memory

5 GB (dual-boot OS protection)

Storage

Drive bays • 4 x 3.5-inch SATA 6

Gbps

• 5 x 2.5-inch SATA 6

Gbps

12 x 3.5-inch SATA 6 Gbps TS-h1677XU-RP:

16 x 3.5-inch SATA 6 Gbps

TS-h2477XU-RP:

24 x 3.5-inch SATA 6 Gbps

Note

The drive bays are backward compatible with SATA 3 Gbps drives.

Drive

compatibility

3.5-inch bays:

• 3.5-inch SATA hard disk drives

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid-state drives

2.5-inch bays:

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid-state drives

Important

2.5-inch drive trays only support drives with a maximum height of 9.5

mm.

SSD cache

acceleration

support

• 3.5-inch drive bays:

1 to 4

• 2.5-inch drive bays:

5 to 9

3.5-inch drive bays: 1 to 12 • TS-h1677XU-RP: 3.5-

inch drive bays:

1 to 16

• TS-h2477XU-RP:3.5-inch

drive bays:

1 to 24

Hot-swapping Supported

Network

10 Gigabit

Ethernet

ports

• 2 x 10GbE SFP+ SmartNIC

• 2 x 10GbaseT RJ45

2 x 10GbE SFP+ SmartNIC

TS-hx77XU-RP User Guide

Product Overview 5

Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G

TS-h1277XU-

RP-3700X-128G

TS-h1677XU-RP-3700X-32G

TS-h2477XU-RP-3700X-32G

Gigabit

Ethernet

ports

2 x GbE RJ45

External I/O Ports & Expansion Slots

PCIe slots 1 x PCIe 3.0 x16 • 2 x PCIe 3.0 x4

• 2 x PCIe 3.0 x8

Note

Certain PCIe slot lengths are affected by

installation of expansion cards in neighboring

PCIe slots. For details, see Replacing

Expansion Cards.

Tip

For the list of compatible drive models and expansion cards, go to

https://www.qnap.com/compatibility.

USB ports • 4 x USB 3.2 Gen 1 Type-

• 1 x USB 3.2 Gen 2

(10Gbps) 5V/1A Type-A

• 4 x USB 3.2 Gen 1 Type-A

• 1 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C

• 1 x USB 3.2 Gen 2 (10Gbps) 5V/1A Type-A

Interface

Buttons • Power

• Reset

Dimensions

Form factor 1U Rackmount 2U Rackmount • TS-h1677XU-RP:

3U Rackmount

• TS-h2477XU-RP:

4U Rackmount

Dimensions

(H x W x D)

43.3 x 482.6 x 505.54 mm

(1.70 x 19.00 x 19.90 in)

88.3 x 482 x 562 mm

(3.48 x 18.98 x 22.13 in)

• TS-h1677XU-RP: 130 x

481 x 573.5 mm

(5.11 x 18.94 x 22.58 in)

• TS-h2477XU-RP: 176.15

x 481.04 x 672.02 mm

(6.94 x 18.94 x 26.46 in)

Net weight 8.62 kg (19.00 lbs) 13.73 kg (30.27 lbs) • TS-h1677XU-RP:

15.26 kg (33.64 lbs)

• TS-h2477XU-RP:

22.66 kg (49.96 lbs)

Others

TS-hx77XU-RP User Guide

Product Overview 6

Component TS-h977XU-RP-3700X-32G TS-h1277XU-RP-3700X-32G

TS-h1277XU-

RP-3700X-128G

TS-h1677XU-RP-3700X-32G

TS-h2477XU-RP-3700X-32G

Rail

compatibility

• TS-h977XU-RP, TS-h1277XU-RP: RAIL-B02

• TS-h1677XU-RP: RAIL-A03

• TS-h2477XU-RP: RAIL-A02

Note

• Rail kits are not included with the NAS and must be purchased

separately. For details, contact an authorized reseller or go to http://

shop.qnap.com.

• Information on rail kit installation can be found in the installation

guide included in the rail kit package.

Power supply

unit

• TS-h977XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz

• TS-h1277XU-RP: 2 x 300W, 100-240V AC, 50/60 Hz

• TS-h1677XU-RP: 2 x 500W, 100-240V AC, 50/60 Hz

• TS-h2477XU-RP: 2 x 800W, 100-240V AC, 50/60 Hz

System

battery

CR2032 lithium battery (3V, 225 mAh)

Important

Dispose of used batteries according to local regulations or the

instructions of the battery manufacturer.

Sound level 43.8 db(A) 37.2 db(A) TS-h1677XU-RP:

46.6 db(A)

TS-h2477XU-RP:

27.5 db(A)

Note

The sound level was tested at a bystander position, which is within one

meter of the NAS. The test NAS operated at low speed with the

maximum number of drives installed.

Fans System: 3 x 40 mm, 12V DC

fans

System: 2 x 70 mm, 12V DC

fans

System: 4 x 92 mm, 12V DC

fans

Operating

temperature

0˚C to 40˚C (32˚F to 104˚F)

Relative

humidity

• Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

Package Contents

Item Quantity

TS-hx77XU-RP 1

Power cord 2

TS-hx77XU-RP User Guide

Product Overview 7

Item Quantity

Ethernet cable • TS-h977XU-RP, TS-h1277XU-RP:

2 x 1GbE (Cat5e), 2 x 10GbE (Cat6a)

• TS-h1677XU-RP, TS-h2477XU-RP:

1 x 1GbE (Cat5e)

Screws for 2.5-inch drives • TS-h977XU-RP: 32

• TS-h1277XU-RP: 36

• TS-h1677XU-RP: 64

• TS-h2477XU-RP: 96

Screws for 3.5-inch drives • TS-h977XU-RP: 16

• TS-h1277XU-RP: 48

• TS-h1677XU-RP: 64

• TS-h2477XU-RP: 96

Quick Installation Guide (QIG) 1

Components

Front Panel

TS-h977XU-RP

No. Component No. Component

1 Status LED 3 Drive LEDs

2 LAN LED 4 Power button

TS-hx77XU-RP User Guide

Product Overview 8

TS-h1277XU-RP

No. Component No. Component

1 Drive LEDs 4 LAN LED

2 Power button 5 Expansion unit LED

3 Status LED - -

TS-h1677XU-RP, TS-h2477XU-RP

No. Component No. Component

1 Power button 4 Expansion unit LED

2 Status LED 5 Drive LEDs

3 LAN LED - -

TS-hx77XU-RP User Guide

Product Overview 9

Rear Panel

TS-h977XU-RP

No. Component No. Component

1 Ethernet port 3 (10GbE SFP+) 7 Power supply unit 2

2 USB 3.2 Gen 2 Type-A port 8 Ethernet port 2 (GbE RJ45)

3 Ethernet port 1 (GbE RJ45) 9 USB 3.2 Gen 1 Type-A ports

4 Ethernet port 6 (10GBase-T RJ45) 10 Ethernet port 4 (10GbE SFP+)

5 Ethernet port 5 (10GBase-T RJ45) 11 Reset button

6 Power supply unit 1 - -

TS-h1277XU-RP

TS-hx77XU-RP User Guide

Product Overview 10

No. Component No. Component

1 Ethernet port 3 (10GbE SFP+) 8 Ethernet port 5 (10GBase-T RJ45)

2 USB 3.2 Gen 2 Type-A port 9 Ethernet port 2 (GbE RJ45)

3 Ethernet port 1 (GbE RJ45) 10 USB 3.2 Gen 2 Type-C port

4 Ethernet port 6 (10GBase-T RJ45) 11 USB 3.2 Gen 1 Type-A ports

5 PCIe low-profile covers 12 Ethernet port 4 (10GbE SFP+)

6 Power supply unit 1 13 Reset button

7 Power supply unit 2 - -

TS-h1677XU-RP

No. Component No. Component

1 Power supply unit 1 7 USB 3.2 Gen 2 Type-C port

2 Power supply unit 2 8 USB 3.2 Gen 1 Type-A ports

3 PCIe full-height covers 9 Ethernet port 3 (10GbE SFP+)

4 Ethernet port 1 (GbE RJ45) 10 Ethernet port 4 (10GbE SFP+)

5 Ethernet port 2 (GbE RJ45) 11 Reset button

6 USB 3.2 Gen 2 Type-A port - -

TS-hx77XU-RP User Guide

Product Overview 11

TS-h2477XU-RP

No. Component No. Component

1 Power supply unit 1 7 Ethernet port 2 (GbE RJ45)

2 Power supply unit 2 8 USB 3.2 Gen 2 Type-A port

3 PCIe full-height covers 9 USB 3.2 Gen 2 Type-C port

4 Ethernet port 4 (10GbE SFP+) 10 USB 3.2 Gen 1 Type-A ports

5 Ethernet port 3 (10GbE SFP+) 11 Reset button

6 Ethernet port 1 (GbE RJ45) - -

System Board

TS-h977XU-RP

TS-hx77XU-RP User Guide

Product Overview 12

No. Component No. Component

1 PCIe slot 1 (PCIe 3.0 x16)

Note

A dual-port 10Base-T expansion

card is installed on this PCIe slot.

4 Memory slot 2 (Channel A, DIMM 2)

2 Memory slot 4 (Channel B, DIMM 4) 5 Memory slot 1 (Channel A, DIMM 1)

3 Memory slot 3 (Channel B, DIMM 3) - -

TS-h1277XU-RP

No. Component No. Component

1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)

2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)

3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2 (Channel A, DIMM 2)

4 PCIe slot 4 (PCIe 3.0 x8)

Note

A dual-port 10Base-T expansion

card is installed on this PCIe slot.

8 Memory slot 1 (Channel A, DIMM 1)

TS-hx77XU-RP User Guide

Product Overview 13

TS-h1677XU-RP

No. Component No. Component

1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)

2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)

3 PCIe slot 3 (PCIe 3.0 x4) 7 Memory slot 2 (Channel A, DIMM 2)

4 PCIe slot 4 (PCIe 3.0 x8) 8 Memory slot 1 (Channel A, DIMM 1)

TS-h2477XU-RP

No. Component No. Component

1 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 4 (Channel B, DIMM 4)

2 PCIe slot 2 (PCIe 3.0 x8) 6 Memory slot 3 (Channel B, DIMM 3)

TS-hx77XU-RP User Guide

Product Overview 14

No. Component No. Component

3 PCIe slot 3 (PCIe 3.0 x8) 7 Memory slot 2 (Channel A, DIMM 2)

4 PCIe slot 4 (PCIe 3.0 x4)

Note

A dual-port 10GbE (SFP+)

expansion card is installed on

this PCIe slot.

8 Memory slot 1 (Channel A, DIMM 1)

Drive Numbering

TS-h977XU-RP 3.5-inch Trays

TS-h977XU-RP 2.5-inch Trays

TS-hx77XU-RP User Guide

Product Overview 15

TS-h1277XU-RP

TS-h1677XU-RP

TS-hx77XU-RP User Guide

Product Overview 16

TS-h2477XU-RP

Installation Requirements

Category Item

Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)

• Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

• Flat, anti-static surface without exposure to direct sunlight, liquids,

or chemicals

Hardware and peripherals • Storage drives

For the list of compatible drive models, go to https://www.qnap.com/

compatibility.

• Network cable

Tools • Phillips #1 or #2 screwdriver

• Anti-static wrist strap

Safety Information

The following instructions help ensure personal safety and environmental safety. Read these instructions

carefully before performing any operations.

General Instructions

• The device should be stored in a secure location with restricted access, controlled through the use of a

tool, lock and key, or any means of security.

• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,

and installation and maintenance procedures should have physical access to the device.

TS-hx77XU-RP User Guide

Product Overview 17

• To avoid potential injury or damage to components, ensure that the drives and other internal system

components have cooled before touching them.

• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.

Power

• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly

grounded electrical outlet.

•

Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid

serious injuries, a trained service technician must disconnect all PSU cords from the device before

installing or replacing system components.

System Battery

• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace

the existing battery with a battery of the same type.

• Dispose of used batteries properly according to local regulations or the instructions of the battery

manufacturer.

Moving Parts

•

Moving fan blades: Keep your body parts away from moving fan blades while the device is connected

to a power source.

•

Moving components: Keep your body parts away from other moving components.

Setting Up the NAS

Important

Read all safety requirements and information carefully before setting up the NAS or

installing NAS components.

1. Place your NAS device in an environment that meets the requirements.

For details, see Installation Requirements.

2. Optional: Replace memory modules.

For details, see Replacing Memory Modules.

3. Optional: Replace expansion cards.

For details, see Replacing Expansion Cards.

4. Install the NAS on a rack.

TS-hx77XU-RP User Guide

Product Overview 18

5. Install the drives.

For details, see the following topics:

•Installing 3.5-inch Hard Drives on 3.5-inch Trays

•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays

•Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP

6. Connect the power cord and all applicable cables.

7. Power on the NAS.

8. Install QuTS hero.

For details, see QuTS hero Installation.

9. Log on to QuTS hero.

TS-hx77XU-RP User Guide

Product Overview 19

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QNAP TS-h977XU-RP User guide

Brand: QNAP

Model: TS-h977XU-RP

Category: NAS & storage servers

Type: User guide

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QNAP TS-h977XU-RP User guide

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