QNAP TVS-h1288X User guide

TVS-hx88X

TVS-h1288X

TVS-h1688X

User Guide

Document Version: 1

19/11/2020

Contents

1. Preface

About This Guide.......................................................................................................................................... 3

Audience.......................................................................................................................................................3

Document Conventions................................................................................................................................ 3

2. Product Overview

About the TVS-hx88X................................................................................................................................... 4

Hardware Specifications............................................................................................................................... 4

Package Contents........................................................................................................................................ 7

Components................................................................................................................................................. 7

Front Panel...............................................................................................................................................7

Rear Panel................................................................................................................................................9

Left Panel................................................................................................................................................11

Right Panel.............................................................................................................................................12

Drive Numbering.....................................................................................................................................14

Safety Information.......................................................................................................................................14

Installation Requirements........................................................................................................................... 15

Setting Up the NAS.....................................................................................................................................16

3. Installation and Configuration

Hardware Installation.................................................................................................................................. 17

Drive Installation.....................................................................................................................................17

Installing Expansion Cards.....................................................................................................................37

Replacing Memory Modules...................................................................................................................42

Replacing CPU Fans..............................................................................................................................47

Installing Expansion Units...................................................................................................................... 53

QuTS hero Installation................................................................................................................................ 58

Installing QuTS hero Using Qfinder Pro................................................................................................. 58

Installing QuTS hero Using the Cloud Key.............................................................................................60

4. Basic Operations

Power Button.............................................................................................................................................. 63

Reset Button............................................................................................................................................... 63

USB One Touch Copy Button..................................................................................................................... 64

LCD Panel.................................................................................................................................................. 64

LCD Panel Buttons.................................................................................................................................64

Viewing TCIP/IP Settings....................................................................................................................... 64

Configuring TCIP/IP Settings..................................................................................................................65

Viewing Drive Information.......................................................................................................................65

Viewing Volume Information...................................................................................................................65

Viewing System Information...................................................................................................................66

Powering Off the NAS............................................................................................................................ 66

Restarting the NAS.................................................................................................................................66

Changing the LCD Password................................................................................................................. 66

LCD Error Messages..............................................................................................................................67

LEDs........................................................................................................................................................... 68

Audio Alert.................................................................................................................................................. 70

5. NAS Migration

NAS Migration Requirements..................................................................................................................... 72

TVS-hx88X User Guide

1

Status and Setting Changes After NAS Migration...................................................................................... 72

Migrating a NAS..........................................................................................................................................73

6. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 75

Hot-swapping Failed Drives........................................................................................................................75

Recovering Unintentionally Removed Healthy Drives................................................................................ 76

Support and Other Resources.................................................................................................................... 76

7. Glossary

Cloud Key................................................................................................................................................... 77

myQNAPcloud Link.....................................................................................................................................77

myQNAPcloud............................................................................................................................................ 77

QNAP ID..................................................................................................................................................... 77

Qfinder Pro................................................................................................................................................. 77

QuTS hero.................................................................................................................................................. 77

8. Notices

Limited Warranty.........................................................................................................................................78

Disclaimer................................................................................................................................................... 78

GNU Public License....................................................................................................................................78

FCC Notice................................................................................................................................................. 86

CE Notice....................................................................................................................................................86

SJ/T 11364-2006.........................................................................................................................................87

2

1. Preface

About This Guide

This guide provides information about the device and step-by-step instructions on installing the hardware. It

also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for storage administrators. This guide assumes that the user is knowledgeable

and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage

systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate

actions the user needs to take to prevent personal injury and damage to data and property.

Document Conventions

Symbol Description

Notes provide default configuration settings and other supplementary

information.

Important notes provide information on required configuration settings and other

critical information.

Tips provide recommendations or alternative methods of performing tasks or

configuring settings.

Warnings provide information that, when ignored, may result in potential loss,

injury, or even death.

TVS-hx88X User Guide

Preface 3

2. Product Overview

This chapter provides basic information about the QNAP device.

About the TVS-hx88X

The TVS-h1288X and TVS-h1688X run on the ZFS-based QuTS hero operating system and is powered by a

6-core 3.3 GHz processor with a boost of 4.7 GHz. With two M.2 NVMe Gen 3 x4 SSD slots, the NAS

delivers high performance within a compact chassis. The TVS-h1288X and TVS-h1688X feature two Gen 3

x4 PCIe slots that support optional Thunderbolt™ 3 expansion cards to perform high-speed video editing and

media collaboration. The Gen 3 x8 PCIe slot also comes preinstalled with a 2-port 10 Gigabit Ethernet card.

The NAS is also equipped with an HDMI 1.4b port to enhance your multimedia experience. With dual 10

Gigabit Ethernet ports and 2.5 Gigabit Ethernet ports, the NAS supports port trunking and failover to meet

bandwidth-demanding business applications.

Hardware Specifications

Warning

• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-

authorized service center for maintenance or replacement. Any attempt to repair or

perform maintenance procedures on the product by you or an unauthorized third-party

invalidates the warranty.

• QNAP is not responsible for any damage or data loss caused by unauthorized

modifications and installation of unsupported third-party applications.

• For details, see the QNAP Warranty Terms and Conditions.

Tip

Model specifications are subject to change without prior notice. To see the latest

specifications, go to https://www.qnap.com.

Ordering P/N CPU Memory Power supply

TVS-h1288X-

W1250-16G

Intel® Xeon® W-1250 16 GB Single

TVS-h1688X-

W1250-32G

Intel® Xeon® W-1250 32 GB Single

Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G

Processor

CPU Intel® Xeon® W-1250

Frequency 6-core/12-thread 3.3 GHz base/4.7 GHz boost

Architecture x86 64-bit

Encryption engine AES-NI

Memory

Pre-installed memory 16 GB RAM: 2 x 8 GB DDR4 ECC

UDIMM

32 GB RAM: 2 x 16 GB DDR4

ECC UDIMM

TVS-hx88X User Guide

Product Overview 4

Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G

Memory slots 4 x DDR4 Long-DIMM

Note

Use only QNAP memory modules to maintain system

performance and stability. For NAS devices with more

than one memory slot, use QNAP modules with

identical specifications.

Using unsupported modules may degrade

performance, cause errors, or prevent the operating

system from starting.

Note

For dual-DIMM configurations, use identical DDR4

modules.

Maximum memory 128 GB RAM: 4 x 32 GB

Flash memory 5 GB (dual-boot OS protection)

Storage

Drive bays • 8 x 3.5-inch SATA 6 Gbps

• 4 x 2.5-inch SATA 6 Gbps

• 12 x 3.5-inch SATA 6 Gbps

• 4 x 2.5-inch SATA 6 Gbps

Note

The drives are backward compatible with 3 Gbps.

Drive compatibility 3.5-inch bays:

• 3.5-inch SATA hard disk drives

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid-state drives

2.5-inch bays:

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid-state drives

M.2 SSD slots 2 x M.2 NVMe PCIe Gen 3 x4

M.2 SSD form factor • 2280

• 22110

SSD cache acceleration support • 3.5-inch drive bays: 1 to 8

• 2.5-inch drive bays: 1 to 4

• M.2 SSD slots: 1 to 2

• 3.5-inch drive bays: 1 to 12

• 2.5-inch drive bays: 1 to 4

• M.2 SSD slots: 1 to 2

Hot-swapping Supported

Network

10 Gigabit Ethernet ports 2 x 10GBASE-T (10GbE/1GbE)

2.5 Gigabit Ethernet ports 4 x 2.5 GbE RJ45

External I/O Ports & Expansion Slots

TVS-hx88X User Guide

Product Overview 5

Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G

PCIe slots • 1 x PCIe 3.0 x8

Note

This slot comes preinstalled with a 10 GbE network

expansion card.

• 2 x PCIe 3.0 x4

USB ports Front:

1 x USB 3.2 Gen 2 Type-A

Note

This USB port supports

One Touch Copy.

Rear:

• 2 x USB 3.2 Gen 2 Type-C

• 2 x USB 3.2 Gen 2 Type-A

Front:

1 x USB 3.2 Gen 2 Type-A

Note

This USB port supports

One Touch Copy.

Rear:

• 2 x USB 3.2 Gen 2 Type-C

• 3 x USB 3.2 Gen 2 Type-A

HDMI ports 1 x HDMI 1.4b (up to 4096 x 2160 resolution at 30 Hz)

Audio ports • 1 x 3.5 mm dynamic microphone jacks

• 1 x speaker

• 1 x 3.5 mm line-out jack

Note

You cannot use speakers and line-out jacks

simultaneously.

Interface

Display panel Monochrome backlit LCD display

Buttons • Power

• Reset

• LCD enter

• LCD select

Switches Power

Dimensions

Form factor Tower

Dimensions (H x W x D) 234.6 x 369.9 x 319.8 mm

(9.2 x 14.6 x 12.6 in)

303.84 x 369.89 x 319.8 mm

(11.96 x 14.56 x 12.59 in)

Net weight 11.27 kg (24.85 lbs) 13.41 kg (29.56 lbs)

Others

Power supply unit 550W, 100-240V AC, 50/60 Hz

System battery CR2032 lithium battery 3V

Sound level 26 db(A) 25.8 db(A)

Fans System: 3 x 80 mm, 12V DC fan

CPU: 2 x 97 mm fan

System: 3 x 92 mm, 12V DC fan

CPU: 2 x 97 mm fan

TVS-hx88X User Guide

Product Overview 6

Component TVS-h1288X-W1250-16G TVS-h1688X-W1250-32G

Operating temperature 0˚C to 40˚C (32˚F to 104˚F)

Relative humidity • Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

Security slot Kensington security slot

Tip

For the list of compatible expansion cards, go to https://www.qnap.com/compatibility.

Package Contents

Item Quantity

TVS-h1288X or TVS-h1688X NAS 1

Power cord 1

Ethernet cable 1 x Cat 6A

Drive tray keys 2

Screws for 3.5-inch drives TVS-h1288X: 24

TVS-h1688X: 36

Screws for 2.5-inch drives TVS-h1288X: 24

TVS-h1688X: 36

M.2 SSD heatsinks 2

Quick Installation Guide (QIG) 1

Components

Front Panel

TVS-h1288X

TVS-hx88X User Guide

Product Overview 7

No. Component No. Component

1 LCD panel 6 USB One Touch Copy button

2 Enter button 7 USB 3.2 Gen 2 (10Gbps) Type-A port

3 Select button 8 Drive LEDs

4 M.2 LEDs 9 SSD LEDs

5 Power button - -

TVS-h1688X

No. Component No. Component

1 Enter button 6 USB One Touch Copy button

2 Select button 7 USB 3.2 Gen 2 (10Gbps) Type-A port

3 M.2 LEDs 8 Drive LEDs

4 SSD LEDs 9 LCD panel

5 Power button - -

TVS-hx88X User Guide

Product Overview 8

Rear Panel

TVS-h1288X

No. Component No. Component No. Component

1 PCIe 3.0 x8 slot 1

Note

This slot comes

preinstalled with a

NIC.

7 Kensington security slot 13 USB 3.2 Gen 2 (10Gbps)

Type-C ports

2 3.5 mm line-out jack 8 2.5 Gigabit Ethernet activity

LEDs

14 3.5 mm dynamic

microphone jack

3 USB 3.2 Gen 2 (10Gbps)

Type-A ports

9 2.5 Gigabit Ethernet speed

LEDs

15 COM port

Note

This port is for

engineering

purposes only.

4 Power switch 10 Reset button 16 PCIe 3.0 x4 slot 3

Note

Only the PCIe 3.0 x4

slot supports the

QNAP QXP-T32P

Thunderbolt 3

expansion card.

TVS-hx88X User Guide

Product Overview 9

No. Component No. Component No. Component

5 Power port 11 HDMI 1.4b port 17 PCIe 3.0 x4 slot 2

Note

Only the PCIe 3.0 x4

slot supports the

QNAP QXP-T32P

Thunderbolt 3

expansion card.

6 Speakers 12 2.5 Gigabit Ethernet ports - -

TVS-h1688X

No. Component No. Component No. Component

1 PCIe 3.0 x8 slot 1

Note

This slot comes

preinstalled with a

NIC.

7 Speaker 13 2.5 Gigabit Ethernet speed

LEDs

2 3.5 mm dynamic

microphone jack

8 Kensington security slot 14 USB 3.2 Gen 2 (10Gbps)

Type-C ports

3 USB 3.2 Gen 2 (10Gbps)

Type-A ports

9 Reset button 15 3.5 mm line-out jack

4 2.5 Gigabit Ethernet ports 10 COM port

Note

This port is for

engineering

purposes only.

16 PCIe 3.0 x4 slot 3

Note

Only the PCIe 3.0 x4

slot supports the

QNAP QXP-T32P

Thunderbolt 3

expansion card.

TVS-hx88X User Guide

Product Overview 10

No. Component No. Component No. Component

5 Power switch 11 HDMI 1.4b port 17 PCIe 3.0 x4 slot 2

Note

Only the PCIe 3.0 x4

slot supports the

QNAP QXP-T32P

Thunderbolt 3

expansion card.

6 Power port 12 2.5 Gigabit Ethernet activity

LEDs

- -

Left Panel

TVS-h1288X

TVS-hx88X User Guide

Product Overview 11

TVS-h1688X

No. Component No. Component

1 PCIe 3.0 x8 slot

Note

This slot comes preinstalled with a

NIC.

- -

Right Panel

TVS-h1288X

TVS-hx88X User Guide

Product Overview 12

No. Component No. Component

1 M.2 SSD slot 2 5 Memory slot 3

2 M.2 SSD slot 1 6 Memory slot 4

3 Memory slot 1 7 PCIe 3.0 x4 slot 3

4 Memory slot 2 8 PCIe 3.0 x4 slot 2

TVS-h1688X

No. Component No. Component

1 M.2 SSD slot 1 5 Memory slot 3

2 M.2 SSD slot 2 6 Memory slot 4

3 Memory slot 1 7 PCIe 3.0 x4 slot 3

4 Memory slot 2 8 PCIe 3.0 x4 slot 2

TVS-hx88X User Guide

Product Overview 13

Drive Numbering

TVS-h1288X

TVS-h1688X

Safety Information

The following instructions help ensure personal safety and environmental safety. Read these instructions

carefully before performing any operations.

General Instructions

• The device should be stored in a secure location with restricted access, controlled through the use of a

tool, lock and key, or any means of security.

• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,

and installation and maintenance procedures should have physical access to the device.

TVS-hx88X User Guide

Product Overview 14

• To avoid potential injury or damage to components, ensure that the drives and other internal system

components have cooled before touching them.

• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.

Power

• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly

grounded electrical outlet.

•

Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid

serious injuries, a trained service technician must disconnect all PSU cords from the device before

installing or replacing system components.

System Battery

• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace

the existing battery with a battery of the same type.

• Dispose of used batteries properly according to local regulations or the instructions of the battery

manufacturer.

Moving Parts

•

Moving fan blades: Keep your body parts away from moving fan blades while the device is connected

to a power source.

•

Moving components: Keep your body parts away from other moving components.

Installation Requirements

Category Item

Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)

• Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

• Flat, anti-static surface without exposure to direct sunlight, liquids,

or chemicals

• Free from objects that may obstruct NAS ventilation or apply

pressure to the NAS or power cord

TVS-hx88X User Guide

Product Overview 15

Category Item

Hardware and peripherals • Storage drives

Tip

For the list of compatible drive models, go to https://

www.qnap.com/compatibility.

• Network cable

Tools • Phillips #1 or #2 screwdriver

• Anti-static wrist strap

Setting Up the NAS

Important

Read all safety requirements and information in Safety Information carefully before setting

up the NAS or installing NAS components.

1. Place your NAS device in an environment that meets the requirements.

For details, see Installation Requirements.

2. Install the drives.

For details, see the following topics.

•Installing 3.5-inch Hard Drives on 3.5-inch Trays

•Installing 2.5-inch or Solid-State Drives on 3.5-inch Trays

•Installing 2.5-inch Hard Drives on 2.5-inch Drive Trays

•Installing M.2 Solid-State Drives on the Right Panel

3. Optional: Install expansion cards.

For details, see Installing Expansion Cards

4. Optional: Replace memory modules.

For details, see Replacing Memory Modules

5. Optional: Connect the expansion units.

For details, see Installing Expansion Units

6. Connect the power cord and all applicable cables.

7. Power on the NAS.

8. Install QuTS hero.

For details, see QuTS hero Installation

9. Log on to QuTS hero.

TVS-hx88X User Guide

Product Overview 16

3. Installation and Configuration

This chapter provides specific hardware and operating system installation and configuration steps.

Hardware Installation

This section provides information on installing drives, memory modules, and expansion cards.

Drive Installation

The TVS-h1288X and the TVS-h1688X are compatible with 3.5-inch hard drives, 2.5-inch hard drives, and

2.5-inch solid-state drives.

Installing 3.5-inch Hard Drives on 3.5-inch Trays

Warning

• Installing a drive deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

•

Moving fan blades: Keep your hands and other body parts away from moving fan

blades.

•

Other moving components: Keep your hands and other body parts away from other

moving components.

1. Power off the NAS.

2. Remove the drive tray.

a. Optional: Unlock the tray.

TVS-hx88X User Guide

Installation and Configuration 17

b. Pull the handle to release the tray.

c. Pull the tray out.

Note

The preinstalled drive trays come unlocked.

Important

Ensure the drive tray keys are stored in a safe place.

3. Install a drive on the tray.

a. Remove the fastening panels from the sides of the drive tray.

TVS-hx88X User Guide

Installation and Configuration 18

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on

the sides of the tray.

c. Attach the fastening panels to lock the drive to the tray.

d. Attach the screws to lock the drive to the tray.

TVS-hx88X User Guide

Installation and Configuration 19

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