Brother DCP-L5650DN User guide

Basic User's Guide

DCP-L5500DN

DCP-L5600DN

DCP-L5650DN

MFC-L5700DW

MFC-L5800DW

MFC-L5850DW

MFC-L5900DW

MFC-L6700DW

MFC-L6800DW

Brother recommends keeping this guide next to your Brother machine for quick reference.

Online User's Guide

This Basic User's Guide contains basic

instructions and information for your Brother

machine.

For more advanced instructions and information,

see the Online User's Guide at

solutions.brother.com/manuals

If you need to call Customer Service

Please complete this information for future reference:

Model Number:

(Circle your model

number)

DCP-L5500DN/DCP-L5600DN/DCP-L5650DN/

MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/

MFC-L5900DW/MFC-L6700DW/MFC-L6800DW

Serial Number:

1

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the machine. Retain this User’s Guide with your sales

receipt as a permanent record of your purchase, in the event of theft, fire or warranty

service.

Register your product online at

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the original

owner of the product. Your registration with Brother:

• may serve as confirmation of the purchase date of your product if you lose

your receipt;

• may support an insurance claim by you in the event of product loss

covered by insurance; and,

• will help us notify you of enhancements to your product and special offers.

Complete and fax the Brother Warranty Registration and Test Sheet, or

register online at

http://www.brother.com/registration.

Brother Numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within that country.

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function

Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips

to learn how to get the most from your Brother product.

support.brother.com

• Check here for Brother driver updates.

• To keep your machine’s performance up to date, check here for the latest firmware

upgrade.

For Customer Service

In USA:

http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax sending and fax receiving operations)

In Canada:

http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)

or visit http://www.brother-usa.com/service.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit http://www.brother.ca/support.

i

Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother

retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover,

American Express credit card, or PayPal account, you can order directly from Brother. Visit us

online for a complete selection of the Brother accessories and supplies that are available for

purchase.

In Canada, only Visa and MasterCard are accepted.

NOTE

In USA:

1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com

In Canada:

http://www.brother.ca

ii

Order Information

Description Item

Toner cartridge

TN-820 (Approximately 3,000 pages)

1 2 3

TN-850 (Approximately 8,000 pages)

1 2 4

TN-880 (Approximately 12,000 pages)

1 2 5 6

Drum Unit

DR-820 (Approximately 30,000 pages)

7

1

Approximate cartridge yield is declared in accordance with ISO/IEC 19752.

2

Letter or A4 size 1-sided pages

3

Standard toner cartridge

4

High yield toner cartridge

5

Super high yield toner cartridge

6

For MFC-L6700DW/MFC-L6800DW

7

Approximately 30,000 pages based on 1 page per job and 50,000 pages based on 3 pages per job [A4/letter simplex

pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and

media size.

iii

Notice - Disclaimer of Warranties (USA and

Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR

AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE

ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE

SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS

OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE

SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT

PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE

ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY

OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to

download drivers.

To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

iv

User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine.

See this Guide for trademarks and legal

limitations.

Printed / In the box

Quick Setup Guide Follow the instructions for setting up your

machine, and installing the drivers and

software for the operating system and

connection type you are using.

Printed / In the box

Basic User's Guide Learn the basic Fax, Copy and Scan

operations and basic machine maintenance.

See troubleshooting tips.

Printed / In the box

Online User's Guide This guide includes the additional contents of

the Basic User’s Guide.

In addition to information about the Print,

Scan, Copy, Fax and Brother ControlCenter

operations, useful information is included

about using the machine on a network.

HTML and PDF file /

Brother Solutions

Center

1

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother

machine, as well as downloading images,

printing data and uploading files directly to

Internet services.

PDF file / Brother

Solutions Center

1

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.8.5 or later

and your iPhone, iPod touch, iPad, or other

iOS device to your Brother machine without

installing a printer driver.

PDF file / Brother

Solutions Center

1

Google Cloud Print Guide This Guide provides details about how to use

Google Cloud Print

™

services for printing

over the Internet.

PDF file / Brother

Solutions Center

1

Mobile Print/Scan Guide

for Brother iPrint&Scan

This Guide provides useful information about

printing from your mobile device, and

scanning from your Brother machine to your

mobile device when connected to a Wi-Fi

®

network.

PDF file / Brother

Solutions Center

1

Visit solutions.brother.com/manuals.

v

The Online User's Guide Helps You Get the Most

Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please

take a look at our Online User's Guide. It offers:

Quicker Navigation!

Search box

Navigation index in a separate panel

Comprehensive!

Every topic in one guide

Simplified Layout!

Provides step-by-step instructions

Feature summary at the top of the page

1

2

3

4

1. Search Box

2. Navigation

3. Summary

4. Step-by-Step Instructions

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

(Windows

®

)

You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is

included in the standard installation and, when installed, you can find it either as a shortcut on

your desktop, or from the Windows

®

Start menu.

vi

Questions or Problems? Take a Look at our FAQs,

Solutions, and Videos Online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at

support.brother.com.

• Provides several ways to search!

• Displays related questions for more information

• Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screen is subject to change without

notice.

vii

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in

death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor

or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in

damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of

use.

Tips icons indicate helpful hints and supplementary information.

Electrical Hazard icons alert you to possible electrical shock.

Fire Hazard icons alert you to the possibility of a fire.

Hot Surface icons warn you not to touch hot machine parts.

Prohibition icons indicate actions you must not perform.

Bold

Bold style identifies buttons on the machine's control panel or computer screen.

Italics

Italicized style emphasizes an important point or refers you to a related topic.

[Courier New]

Courier New font identifies messages shown on the machine's LCD.

viii

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,

covering the latest product's descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

Important Note

• This documentation is for both MFC and DCP models. Read 'XXX-XXXX' as 'MFC/DCP-

XXXX' (where XXXX is the name of your model).

ix

1

General Information ............................................................................................ 1

Control Panel Overview.............................................................................................1

Touchscreen LCD Overview ......................................................................................3

How to Navigate the Touchscreen LCD.....................................................................5

Access Brother Utilities (Windows

®

) .........................................................................6

Uninstall the Brother Software and Drivers (Windows

®

) .................................6

Initial Setup................................................................................................................7

Set the Date and Time .....................................................................................7

Adjust the Machine's Volume...........................................................................7

2

Paper Handling .................................................................................................... 8

Load Paper................................................................................................................8

Load Paper in the Paper Tray..........................................................................8

Load Paper in the Multi‑purpose Tray (MP Tray)...........................................10

Change the Check Paper Size Setting ..........................................................11

Change the Paper Size and Paper Type.................................................................12

Recommended Print Media ....................................................................................12

Using Special Paper................................................................................................13

3

Print .................................................................................................................... 14

Print from Your Computer........................................................................................14

Print a Document (Macintosh) .......................................................................14

Print a Document (Windows

®

).......................................................................14

Print on Both Sides of the Paper Automatically (Windows

®

).........................14

Print More Than One Page on a Single Sheet of Paper (N in 1)

(Windows

®

)....................................................................................................15

Print on Envelopes, Thick Paper or Labels....................................................16

4

Copy ................................................................................................................... 18

Copy a Document....................................................................................................18

Copy Settings ..........................................................................................................20

Copy Options .................................................................................................20

Copy Multiple Pages on Both Sides of the Paper..........................................22

Copy a 2-sided Document Using the ADF.....................................................23

Copy a 2-sided Document Using the Scanner Glass ....................................24

Copy an ID Card ............................................................................................24

5

Scan.................................................................................................................... 26

Scan from Your Computer (Windows

®

)...................................................................26

Save Scanned Documents and Photos to a Folder as a PDF File Using

ControlCenter4 Advanced Mode (Windows

®

) ...............................................26

Table of Contents

x

Scan Using the Scan Button on Your Brother Machine...........................................27

Scan Using the Scan Button on the Machine ................................................27

6

Fax ...................................................................................................................... 29

Before Faxing ..........................................................................................................29

Set Your Station ID ........................................................................................29

Set Telephone Line Compatibility for Interference and VoIP Systems...........30

Receive Modes ..............................................................................................30

Choose the Correct Receive Mode................................................................32

Set the F/T Ring Time (Pseudo/Double-ring).................................................34

Set the Number of Rings Before the Machine Answers (Ring Delay) ...........34

Store Numbers ........................................................................................................35

Store Address Book Numbers .......................................................................35

Change or Delete Address Book Names or Numbers ...................................35

Telephone Services and External Devices ..............................................................37

Voice Mail ......................................................................................................37

Distinctive Ring ..............................................................................................37

Voice Over Internet Protocol (VoIP)...............................................................37

Connection of an External Telephone Answering Device (TAD)....................37

External and Extension Telephones ..............................................................38

Send and Receive a Fax Using Your Machine ........................................................39

Send a Fax ....................................................................................................39

Fax Using Your Computer (PC-FAX).......................................................................41

Send Faxes from Your Computer ..................................................................41

Receive Faxes on Your Computer (Windows

®

only) .....................................41

A

Troubleshooting ................................................................................................ 43

Identify the Problem.................................................................................................43

Error and Maintenance Messages...........................................................................44

Fax and Telephone Problems..................................................................................50

Troubleshooting for Other Fax Problems.......................................................51

Print or Scan Problems............................................................................................53

Document and Paper Jams.....................................................................................55

Find the Jammed Document or Paper...........................................................55

Clear the Document Jam ...............................................................................55

Clear the Paper Jam......................................................................................56

B

Appendix ............................................................................................................ 63

How to Enter Text on Your Brother Machine ...........................................................63

Supplies...................................................................................................................65

C

Index ................................................................................................................... 66

xi

Control Panel Overview

4

321

5

1. Near Field Communication (NFC) Reader (available only for certain models)

You can use card authentication by touching the IC card to the NFC Reader on the control

panel.

If your Android

™

device supports the NFC feature, you can print from your device or scan

documents to your device in the same way.

2. Touchscreen Liquid Crystal Display (LCD)

Access menus and options by pressing them on the Touchscreen.

3. Touchpanel

(Back)

Press to go back to the previous menu.

(Home)

• Press to return to the Home screen.

• While the machine is in Sleep Mode, the Home icon blinks.

(Cancel)

Press to cancel an operation (available when lit).

Dial Pad (Numerical buttons)

Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter the

number of copies.

1

General Information

1

General Information

1

4. Power On/Off

• Turn on the machine by pressing .

• Turn off the machine by pressing and holding down . The LCD displays [Shutting

Down] for a few seconds before going off. If you have an external telephone or TAD

connected, it is always available.

5. (WiFi)

(For infrastructure mode)

When the WiFi light is on, your Brother machine is connected to a wireless access point.

When the WiFi light blinks, the wireless connection is down, or your machine is in the process

of connecting to a wireless access point.

(For Ad-Hoc mode)

The WiFi LED is always off.

2

Touchscreen LCD

Overview

You can select from two types of screens to

set the Home screen: Function screens and

Shortcuts screen. When a Function screen is

displayed, swipe left or right or press d or c to

display the other Function screens.

The Home screen displays the machine’s

status when the machine is idle. This screen

is also called the Ready Mode screen. When

displayed, this screen indicates that your

machine is ready for the next command.

If Active Directory

®

Authentication or LDAP

Authentication is enabled, the machine's

control panel will be locked.

The available features vary depending on

your model.

Function screens

The Function screens provide access to

features, such as Fax, Copy and Scan.

Shortcuts screen

Create Shortcuts for frequently-used

operations, such as sending a fax, copying,

scanning and using Web Connect.

Eight Shortcuts tabs are available with six

Shortcuts on each Shortcuts tab. A total

of 48 Shortcuts are available.

1. Modes

• [Fax]

Press to access Fax mode.

• [Copy]

Press to access Copy mode.

• [Scan]

Press to access Scan mode.

• [Secure Print]

Press to access the [Secure Print]

option.

1

General Information

3

• [Web]

Press to connect the Brother machine

to an Internet service. For more

information, see the Web Connect

Guide. Go to your model's Manuals

page on the Brother Solutions Center at

support.brother.com to download the

guide.

• [Apps]

Press to connect the Brother machine

to the Brother Apps service. For more

information, see the Web Connect

Guide. Go to your model's Manuals

page on the Brother Solutions Center at

support.brother.com to download the

guide.

• [USB]

Press to access the Direct Print and

Scan to USB menus.

• [2 in 1 ID Copy]

Press to access the 2 in 1 ID Copy

option.

2. or (Wireless Status)

Press to configure wireless settings.

If you are using a wireless connection, a

four-level indicator displays the current

wireless signal strength.

0 Max

3. (Toner)

Displays the remaining toner life. Press to

access the [Toner] menu.

4. (Settings)

Press to access the [Settings] menu.

If Setting Lock has been turned on, a lock

icon appears on the LCD. You must

unlock the machine to change settings.

5. Date & Time

Displays the date and time set on the

machine.

6. [Shortcuts]

Press to access the [Shortcuts]

screen.

7. (Function screens)

Press to access the Function screens.

New Fax

When [Fax Preview] is set to [On], the

number of new faxes you received into the

memory appears at the top of the screen.

Warning icon

The warning icon appears when there

is an error or maintenance message; press

to view it, and then press to

return to Ready Mode.

This product adopts the font of ARPHIC

TECHNOLOGY CO., LTD.

NOTE

4

How to Navigate the

Touchscreen LCD

Press your finger on the LCD to operate it. To

display and access all the options, swipe left,

right, up, down or press d c or a b on the LCD

to scroll through them.

The following steps explain how to change a

machine setting. In this example, the LCD

Backlight setting is changed from [Light] to

[Med].

IMPORTANT

DO NOT press the LCD with a sharp object,

such as a pen or stylus. It may damage the

machine.

DO NOT touch the LCD immediately after

plugging in the power cord or turning on the

machine. Doing this may cause an error.

NOTE

1

Press [Settings].

2

Press [All Settings].

3

Swipe up or down or press a or b to

display the [General Setup] option,

and then press [General Setup].

4

Swipe up or down or press a or b to

display the [LCD Settings] option,

and then press [LCD Settings].

5

Press [Backlight].

6

Press [Med].

7

Press .

1

General Information

5

Access Brother Utilities

(Windows

®

)

Brother Utilities is an application launcher

that offers convenient access to all Brother

applications installed on your computer.

1

Do one of the following:

• (Windows

®

XP, Windows Vista

®

,

Windows

®

7, Windows Server

®

2003,

Windows Server

®

2008 and Windows

Server

®

2008 R2)

Click

(Start) > All Programs >

Brother > Brother Utilities.

• (Windows

®

8 and Windows Server

®

2012)

Tap or click (Brother Utilities)

either on the Start screen or the

desktop.

• (Windows

®

8.1 and Windows

Server

®

2012 R2)

Move your mouse to the lower left

corner of the Start screen and click

(if you are using a touch-based

device, swipe up from the bottom of

the Start screen to bring up the Apps

screen).

When the Apps screen appears, tap

or click (Brother Utilities).

2

Select your machine (where XXXX is

the name of your model).

3

Choose the operation you want to use.

Uninstall the Brother

Software and Drivers

(Windows

®

)

1

Launch (Brother Utilities).

2

Click the drop-down list, and then select

your model name (if not already

selected). Click Tools in the left

navigation bar, and then click Uninstall.

Follow the instructions in the dialog box

to uninstall the software and drivers.

6

Initial Setup

Set the Date and Time

1

Press [Settings] > [All

Settings] > [Initial Setup] >

[Date & Time] > [Date].

2

Enter the last two digits of the year

using the LCD, and then press [OK].

3

Enter the two digits for the month using

the LCD, and then press [OK].

4

Enter the two digits for the day using the

LCD, and then press [OK].

5

Press [Clock Type].

6

Press [12h Clock] or [24h Clock].

7

Press [Time].

8

To enter the time, do one of the

following:

• If you selected [12h Clock] as the

format in the [Clock Type] setting,

enter the time (in 12-hour format)

using the LCD.

Press

to select [AM] or

[PM].

Press [OK].

• If you selected [24h Clock] as the

format in the [Clock Type] setting,

enter the time (in 24-hour format)

using the LCD.

Press [OK].

(For example: enter 19:45 for

7:45 PM.)

9

Press

.

Adjust the Machine's

Volume

1

Press [Settings] > [All

Settings] > [General Setup] >

[Volume].

2

Press one of the following options:

(The options will vary depending on your

machine.)

• [Ring]

Adjust the ring volume.

• [Beep]

Adjust the volume of the beep you

hear when you press a button, make

a mistake, or after you send or

receive a fax.

• [Speaker]

Adjust the speaker volume.

3

Swipe up or down or press a or b to

display the [Off], [Low], [Med] or

[High] option, and then press the

option you want.

4

Press

.

1

General Information

7

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Brother DCP-L5650DN User guide

Brother DCP-L5650DN User guide

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