Lexmark 496 User manual

X950 Series

User's Guide

March 2013 www.lexmark.com

Machine type(s):

7558

Model(s):

032, 036, 232, 236, 432, 436, 496

Contents

Safety information.......................................................................................7

Learning about the printer...........................................................................9

Finding information about the printer......................................................................................................9

Selecting a location for the printer..........................................................................................................10

Printer configurations.............................................................................................................................11

Basic functions of the scanner.................................................................................................................13

Understanding the ADF and scanner glass..............................................................................................14

Understanding the printer control panel................................................................................................15

Understanding the home screen................................................................16

Understanding the home screen.............................................................................................................16

Using the touch-screen buttons..............................................................................................................18

Setting up and using the home screen applications....................................21

Accessing the Embedded Web Server.....................................................................................................21

Showing or hiding icons on the home screen.........................................................................................21

Activating the home screen applications................................................................................................22

Setting up Forms and Favorites ........................................................................................................................22

Setting up Scan to Network ..............................................................................................................................22

Setting up My MFP ...........................................................................................................................................23

Understanding WS‑Scan ...................................................................................................................................23

Setting up Remote Operator Panel...................................................................................................................23

Exporting and importing a configuration................................................................................................24

Additional printer setup.............................................................................25

Turning on the printer.............................................................................................................................25

Installing internal options........................................................................................................................26

Installing hardware options.....................................................................................................................40

Attaching cables......................................................................................................................................43

Verifying printer setup............................................................................................................................44

Setting up the printer software...............................................................................................................45

Setting up wireless printing.....................................................................................................................47

Installing the printer on an Ethernet network........................................................................................52

Changing port settings after installing a new network Internal Solutions Port......................................55

Setting up serial printing.........................................................................................................................56

Contents 2

Minimizing your printer's environmental impact........................................59

Saving paper and toner...........................................................................................................................59

Saving energy..........................................................................................................................................60

Recycling..................................................................................................................................................63

Loading paper and specialty media............................................................64

Setting the paper size and type...............................................................................................................64

Configuring Universal paper settings......................................................................................................64

Loading the standard or optional 520‑sheet tray...................................................................................64

Loading the optional 850‑ and 1,150‑sheet trays...................................................................................67

Loading the 2000‑sheet high‑capacity feeder.........................................................................................70

Loading the multipurpose feeder............................................................................................................72

Linking and unlinking trays......................................................................................................................75

Paper and specialty media guide................................................................77

Paper guidelines......................................................................................................................................77

Supported paper sizes, types, and weights.............................................................................................81

Printing......................................................................................................88

Printing a document................................................................................................................................88

Printing from a mobile device.................................................................................................................89

Printing from a flash drive.......................................................................................................................90

Printing on specialty media.....................................................................................................................92

Printing confidential and other held jobs................................................................................................94

Printing information pages......................................................................................................................95

Canceling a print job................................................................................................................................96

Copying......................................................................................................97

Making copies.........................................................................................................................................97

Copying film photos................................................................................................................................98

Copying on specialty media.....................................................................................................................98

Customizing copy settings.......................................................................................................................99

Placing information on copies...............................................................................................................104

Canceling a copy job..............................................................................................................................104

Understanding the copy screens and options.......................................................................................105

Contents 3

E-mailing..................................................................................................108

Getting ready to e-mail.........................................................................................................................108

Creating an e-mail shortcut...................................................................................................................109

E-mailing a document............................................................................................................................110

Customizing e-mail settings...................................................................................................................111

Canceling an e-mail...............................................................................................................................112

Understanding e-mail options...............................................................................................................112

Faxing......................................................................................................115

Getting the printer ready to fax............................................................................................................115

Creating shortcuts.................................................................................................................................121

Sending a fax.........................................................................................................................................122

Customizing fax settings........................................................................................................................124

Canceling an outgoing fax.....................................................................................................................125

Understanding fax options....................................................................................................................126

Holding and forwarding faxes...............................................................................................................128

Scanning...................................................................................................130

Scanning to an FTP address...................................................................................................................130

Scanning to a computer or flash drive..................................................................................................134

Understanding printer menus...................................................................139

Menus list..............................................................................................................................................139

Supplies menu.......................................................................................................................................140

Paper menu...........................................................................................................................................142

Reports menu........................................................................................................................................153

Network/Ports menu.............................................................................................................................154

Security menu.......................................................................................................................................167

Settings menu........................................................................................................................................173

Help menu.............................................................................................................................................227

Securing the hard disk and other installed memory..................................228

Statement of Volatility..........................................................................................................................228

Erasing volatile memory........................................................................................................................228

Erasing non‑volatile memory................................................................................................................229

Erasing printer hard disk memory.........................................................................................................229

Configuring printer hard disk encryption..............................................................................................230

Contents 4

Maintaining the printer............................................................................231

Cleaning the exterior of the printer......................................................................................................231

Cleaning the scanner glass....................................................................................................................232

Cleaning the printhead lenses...............................................................................................................233

Emptying the hole punch box................................................................................................................237

Storing supplies.....................................................................................................................................238

Checking the status of parts and supplies.............................................................................................239

Ordering parts and supplies..................................................................................................................239

Replacing parts and supplies.................................................................................................................241

Moving the printer................................................................................................................................262

Administrative support............................................................................263

Finding advanced networking and administrator information.............................................................263

Checking the status of the printer.........................................................................................................263

Checking the virtual display...................................................................................................................263

Setting up e‑mail alerts.........................................................................................................................263

Viewing reports.....................................................................................................................................264

Restoring factory default settings.........................................................................................................264

Clearing jams............................................................................................265

Avoiding jams........................................................................................................................................265

Understanding jam numbers and locations..........................................................................................265

201–202 paper jams..............................................................................................................................267

203 paper jam.......................................................................................................................................268

230 paper jam.......................................................................................................................................270

231 paper jam.......................................................................................................................................270

24x paper jam........................................................................................................................................272

250 paper jam.......................................................................................................................................278

281 paper jam.......................................................................................................................................279

4yy.xx paper jams..................................................................................................................................281

455 staple jam.......................................................................................................................................286

28y.xx paper jams..................................................................................................................................288

Troubleshooting.......................................................................................289

Understanding printer messages..........................................................................................................289

Solving basic printer problems..............................................................................................................305

Contents 5

Solving printing problems.....................................................................................................................305

Solving copy problems..........................................................................................................................309

Solving scanner problems.....................................................................................................................312

Solving fax problems.............................................................................................................................314

Solving home screen applications problems.........................................................................................317

Solving option problems........................................................................................................................318

Solving paper feed problems.................................................................................................................321

Solving print quality problems..............................................................................................................322

Solving color quality problems..............................................................................................................335

Embedded Web Server does not open.................................................................................................338

Contacting customer support................................................................................................................338

Notices.....................................................................................................339

Product information..............................................................................................................................339

Edition notice........................................................................................................................................339

Power consumption..............................................................................................................................343

Index........................................................................................................354

Contents 6

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a

lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local

regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the printer before moving it.

• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same

time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.

You must understand the section in your operating instructions that discusses the guidelines for selecting print media

to avoid the possibility of harmful emissions.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided

with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public

switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system

connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture

and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly

for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug

the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

Safety information 7

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or

make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning

storm.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray

separately. Keep all other drawers or trays closed until needed.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input

option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and

faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Safety information 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Setup documentation—The setup documentation came

with the printer and is also available on the Lexmark Web

site at

http://support.lexmark.com.

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Configuring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

User's Guide and Quick Reference Guide—The guides are

available on the Software and Documentation CD.

For updates, visit our Web site at

http://support.lexmark.com.

Instructions for:

• Connecting the printer to an Ethernet network

• Troubleshooting printer connection problems

Networking Guide—Open the Software and

Documentation CD, and then look for Printer and

Software Documentation under the Pubs folder. From

the list of publications, click the Networking Guide link.

Help using the printer software Windows or Mac Help—Open a printer software program

or application, and then click Help.

Click

?

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on

your operating system.

Learning about the printer 9

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark Support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site.

Support telephone numbers and hours of operation for

your country or region can be found on the Support Web

site or on the printed warranty that came with your

printer.

Record the following information (located on the store

receipt and at the back of the printer), and have it ready

when you contact customer support so that they may

serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the US—See the Statement of Limited Warranty

included with this printer, or at

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with your printer.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any

options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee

156 standard.

• Provide a flat, sturdy, and stable surface.

• Keep the printer:

– Away from the direct airflow of air conditioners, heaters, or ventilators

– Free from direct sunlight, humidity extremes, or temperature fluctuations

– Clean, dry, and free of dust

– Away from stray staples and paper clips

• Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer 10

1

2

3

4

5

1 Right side 307.34 mm (12.1 in.)

2 Front 444.5 mm (17.5 in.)

3 Left side 374.65 mm (14.75 in.)

4 Rear 100 mm (3.9 in.)

5 Top 304.8 mm (12 in.)

Printer configurations

CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using a high‑capacity input tray, a duplex unit and an input

option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and

faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

Learning about the printer 11

Basic model

1

2

3

4

6

7

8

5

1 Automatic Document Feeder (ADF)

2 ADF input tray

3 ADF exit bin

4 Printer control panel

5 Exit tray 2

6 Standard exit bin

7 Standard 520‑sheet tray

8 Multipurpose feeder

Configured models

You can configure your basic printer by adding optional trays. A 2,000-sheet high‑capacity feeder and a finisher bin can

also be added.

1

2

3

4

1 Optional 520‑sheet tray (Tray 2)

2 Optional 520‑sheet tray (Tray 2, Tray 3, and Tray 4)

3 Optional 520‑sheet tray (Tray 2)

Learning about the printer 12

4 Optional 2,000‑sheet tandem‑tray module

• 850‑sheet tray (Tray 3)

• 1,150‑sheet tray (Tray 4)

Fully configured model

1

2

1 Finisher bin

The finisher bin can either be one of the following:

• Standard finisher (Punch/Stapler)

• Booklet finisher (Punch/Stapler/Booklet)

2 2,000‑sheet high‑capacity feeder

Basic functions of the scanner

The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:

• Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.

• Send a fax using the printer control panel.

• Send a fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.

• Scan documents and send them to another printer (PDF by way of FTP).

Learning about the printer 13

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF) Scanner glass

Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or

photos), transparencies, photo paper, or thin media (such as magazine

clippings).

You can use the ADF or the scanner glass to scan documents.

Using the ADF

The ADF can scan multiple pages including two‑sided (duplex) pages. When using the ADF:

Note: Duplex scanning is available only in select printer models.

• Load the document into the ADF faceup, short edge first.

• Load up to 110 sheets of plain paper into the ADF.

• Scan sizes from 125 x 85 mm (4.9 x 3.35 in.) wide to 297 x 432 mm (11.69 x 17 in.) long.

• Scan media weights from 38 to 128 g/m

2

(25.67 to 86.48 lb).

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)

into the ADF. Place these items on the scanner glass.

Using the scanner glass

The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:

• Place a document facedown on the scanner glass in the corner with the green arrow.

• Scan or copy documents up to 297 x 432 mm (11.69 x 17 in.).

• Copy books up to 12.7 mm (0.5 in.) thick.

Learning about the printer 14

Understanding the printer control panel

1

@ ! .

2

A B C

3

D E F

4

G H I

5

J K L

6

M N O

7

P Q R S

8

T U V

9

W X Y Z

*

0

#

1

2

4

6

7

5

3

Item Description

1 Display Shows the status of the printer, and allows printer setup and operation

2 Indicator light

• Off—The printer is off.

• Blinking green—The printer is warming up, processing data, or printing.

• Solid green—The printer is on, but idle.

• Blinking red—The printer requires operator intervention is needed.

3 Sleep Enables Sleep Mode or Hibernate Mode

The following are the statuses of the indicator light and the Sleep button:

• Entering or waking from Sleep Mode—The indicator light is illuminated solid green, Sleep button

is unilluminated.

• Operating in Sleep Mode—The indicator light is illuminated solid green, Sleep button is

illuminated solid amber.

• Entering or waking from Hibernate Mode—The indicator light is illuminated solid green, Sleep

button is illuminated blinking amber.

• Operating in Hibernate Mode—The indicator light is unilluminated, Sleep button is blinking

amber for 1/10 of a second, then go completely unilluminated for 1.9 seconds in pulsing pattern.

The following actions wake the printer from Sleep Mode:

• Touching the screen or any hard button presses.

• Opening an input tray, cover, or door.

• Sending a print job from the computer.

• Performing a Power On Reset (POR) with the main power switch.

4 Keypad Lets you enter numbers, letter, or symbols

5 Submit Lets you submit changes made in the printer settings

6 Stop/Cancel Stops all printer activity

Note: A list of option is displayed once Stopped appears on the display.

7 Home Lets you navigate back to the home screen

Learning about the printer 15

Understanding the home screen

When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen

buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to

messages.

Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings,

administrative setup, and active embedded solutions.

123.123.123.123

Touch To

Copy Access the Copy menus and make copies.

E-mail Access the E-mail menus and send e‑mails.

Fax Access the Fax menus and send fax.

Access the printer menus.

Note: These menus are available only when the printer is in the Ready state.

FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.

Status message bar

• Show the current printer status such as Ready or Busy.

• Show printer conditions such as Toner Low or Cartridge Low.

• Show intervention messages so the printer can continue processing.

Status/Supplies

• Display a warning or error message whenever the printer requires intervention to continue

processing.

• Access the messages screen for more information on the message, and how to clear it.

USB or USB Thumbdrive View, select, print, scan, or e‑mail photos and documents from a flash drive.

Note: This button appears only when you return to the home screen while a memory card or

flash drive is connected to the printer.

Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.

Note: The tree view supports only bookmarks created from this function, and not from any

other application.

Held Jobs Display all current held jobs.

Understanding the home screen 16

Other buttons that may appear on the home screen:

Touch To

Search held jobs Search on any of the following items:

• User name for held or confidential print jobs

• Job names for held jobs, excluding confidential print jobs

• Profile names

• Bookmark container or print job names

• USB container or print job names for supported file types

Release Held Fax Access the list of held faxes.

Note: This button appears only when there are held faxes with a

scheduled hold time previously set.

Lock Device Open a password entry screen. Enter the correct password to lock the

printer control panel.

Note: This button appears only when the printer is unlocked and

password has been set.

Unlock Device Open a password entry screen. Enter the correct password to unlock

the printer control panel.

Note: This button appears only when the printer is locked. The

printer control panel buttons and shortcuts cannot be used while

this appears.

Cancel Jobs Open the Cancel Jobs screen. The Cancel Jobs screen shows three

headings: Print, Fax, and Network.

The following options are available under the Print, Fax, and Network

headings:

• Print job

• Copy job

• Fax profile

• FTP

• E-mail send

Each heading has a list of jobs shown in a column under it which can

show only three jobs per screen. If more than three jobs exist in a

column, then an arrow appears enabling you to scroll through the jobs.

Change Language Launch the Change Language pop‑up window that lets you change the

primary language of the printer.

Understanding the home screen 17

Features

Feature Description

Menu trail line

Sample:

Menus > Settings > Copy

Settings > Number of Copies

A menu trail line is located at the top of each menu screen. This feature shows the

path taken to arrive at the current menu.

Touch any of the underlined words to return to that menu.

Number of Copies is not underlined since this is the current screen. If you touch an

underlined word on the Number of Copies screen before the Number of Copies is

set and saved, then the selection is not saved, and it does not become the default

setting.

Attendance message alert

If an attendance message affects a function, then this icon appears and the red

indicator light blinks.

Warning

If an error condition occurs, then this icon appears.

Printer IP address

Sample: 123.123.123.123

The IP address of your network printer is located at the top left corner of the home

screen and appears as four sets of numbers separated by periods. You can use the

IP address when accessing the Embedded Web Server so you can view and remotely

configure printer settings even when you are not physically near the printer.

Using the touch-screen buttons

Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings,

administrative setup, and active embedded solutions.

Sample touch screen

Touch To

Submit Submit changes made in the printer settings.

Sample Copy Print a sample copy.

Understanding the home screen 18

Touch To

Right arrow

Scroll to the right.

Left arrow

Scroll to the left.

Home

Return to the home screen.

Right increase

Select a higher value.

Left decrease

Select a lower value.

Exit

Exit from the current screen.

Tips

Open a context-sensitive Help dialog on the touch screen.

Other touch-screen buttons

Touch To

Accept

Save a setting.

Cancel

• Cancel an action or a selection.

• Exit a screen and return to the previous screen without saving changes.

Understanding the home screen 19

Touch To

Reset

Reset values on the screen.

Understanding the home screen 20

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Lexmark 496 User manual

Lexmark 496 User manual

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