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QubitSystemsWarrantyInformation
QUBIT warrants all its instruments to be free from defects in materials or workmanship
foraperiodofoneyearfromthedateofinvoice/shipmentfromQUBIT.
Ifatanytimewithinthiswarrantyperiodtheinstrumentdoesnotfunctionaswarranted,
returnitandQUBITwillrepairorreplaceitatnocharge.Thecustomerisresponsiblefor
shipping and insurance charges (for the full product value) to QUBIT.QUBIT is
responsibleforshippingandinsuranceonreturnoftheinstrumenttothecustomer.
Nowarrantywillapplytoanyinstrumentthathasbeen(i)modified,altered,orrepaired
bypersonsunauthorized by QUBIT;(ii)subjected to misuse, negligence, or accident; (iii)
connected,installed,adjusted,orusedotherwisethaninaccordancewiththeinstructions
suppliedbyQUBIT.
Thewarranty is return‐to‐baseonly, and doesnotincludeon‐siterepair chargessuch as
labour,travel,orotherexpensesassociatedwiththerepairorinstallation ofreplacement
partsatthecustomer’ssite.QUBITrepairsorreplacesthefaultyinstrumentsasquicklyas
possible; maximum time is one month. QUBIT will keep spare parts or their adequate
substitutesforaperiodofatleastfiveyears.
Returned instruments must be packaged sufficiently so as not to assume any transit
damage.Ifdamageiscausedduetoinsufficientpackaging,theinstrumentwillbetreated
asanout‐of‐warrantyrepairandchargedassuch.
QUBITalsooffersout‐of‐warrantyrepairs.Theseareusuallyreturnedtothecustomeron
acash ‐on‐deliverybasis.Wear & Tear Items are excluded from this warranty.The term
Wear & Tear denotes the damage that naturally and inevitably occurs as a result of
normal use or aging even when an item is used competently and with care and proper
maintenance.
ReturnProcedure
BeforereturninganyinstrumenttoQUBIT:
ConsulttheoperatingmanualorcontactQubittoensurethatthe instrument(s)isinfact
faultyandhasnotjustbeensetupimproperly.
ContactQUBITbeforesendinganythingback.WewillissueanRMAnumberandprovide
shipping instructions.QUBIT will refuse any goods
that are returned without an RMA
number,orwhicharesentinamanneroutsideofQUBIT’Sstipulations.
Ifyouhaveencounteredaprogramfailure,weneedaprintedcopyofanyfaultsyouhave
seen,including howto reproduce them.Includethese in the returnpackage alongwith
yourmailingaddress.
IncludeacopyoftheInvoiceonwhichtheproductwasshippedtoyou.
Allreturnsmustbeshippedprepaid.Unpaidpackageswillnotbeaccepted.
IncaseofquestionscontactQUBITby
byphone:(01)‐6133841977,
orbyfax:(01)‐613384‐9118.