HP DesignJet 4000 Printer series Owner's manual

Legal notices

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied

warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with

the furnishing, performance, or use of this material.

No part of this document may be photocopied or translated to another language without the prior written consent of Hewlett-

Packard Company.

Trademarks

Adobe®, Acrobat®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

PANTONE® is Pantone, Inc.'s check-standard trademark for color.

Company address

Hewlett-Packard Company

Inkjet Commercial Division

Avenida Graells, 501

08174 Sant Cugat del Vallès

Barcelona, Spain

Contents

1 Introduction ..........................................................................................................7

Using this guide .....................................................................................................7

The printer's main features ....................................................................................8

The printer's main components .............................................................................. 9

The front panel ....................................................................................................10

Printer software ...................................................................................................12

2 How do I assemble the printer?........................................................................13

Getting started .....................................................................................................13

How do I unpack the printer? ...............................................................................14

How do I assemble the stand? ............................................................................16

How do I attach the stand to the printer? .............................................................22

How do I remove packaging materials from the printer? ...................................... 26

How do I assemble the bin? ................................................................................29

How do I switch on the printer for the first time? ..................................................34

How do I install ink cartridges? ............................................................................36

How do I remove the setup printheads? ..............................................................40

How do I install the printheads? ...........................................................................42

How do I install the printhead cleaners? ..............................................................45

How do I load a roll of paper onto the spindle? ....................................................47

How do I load the paper into the printer? .............................................................50

How do I connect the printer? ..............................................................................56

How do I install accessories? ..............................................................................58

3 How do I set up my printer software? ..............................................................63

How do I choose which connection method to use? ............................................63

How do I connect my printer to a network (Windows)? ........................................64

How do I connect my printer to a network (Mac OS X)? ......................................66

How do I connect my printer to a network (Mac OS 9)? ......................................68

How do I connect my printer directly to a computer (Windows)? .........................69

How do I connect my printer directly to a computer (Mac OS X)? .......................70

How do I connect my printer directly to a computer (Mac OS 9)? ........................71

How do I uninstall the printer driver (Windows)? .................................................72

How do I uninstall the printer driver (Mac OS 9)? ................................................72

4 How do I operate the printer?............................................................................73

How do I switch the printer on and off? ................................................................ 73

How do I restart the printer? ................................................................................74

How do I change the language of the front panel? ..............................................74

How do I access the Embedded Web Server? ....................................................75

How do I change the language of the Embedded Web Server? ..........................76

How do I password–protect the Embedded Web Server? ...................................76

How do I request e-mail notification of specific error conditions? ........................77

How do I change the sleep mode setting? ...........................................................77

How do I turn off the buzzer? ...............................................................................77

How do I change the front panel contrast? ..........................................................77

How do I change the units of measurement? ......................................................77

How do I adjust for altitude? ................................................................................78

1

5 How do I handle paper?.....................................................................................79

How do I load a roll onto the spindle? ..................................................................79

How do I load a roll into the printer? ....................................................................83

How do I unload a roll from the printer? ...............................................................88

How do I load a single sheet? ..............................................................................89

How do I unload a single sheet? ..........................................................................93

How do I select supported paper types? .............................................................. 94

How do I view information about the paper? ........................................................95

How do I download media profiles? .....................................................................96

How do I use non-HP paper? ..............................................................................96

How do I cancel the drying time? .........................................................................96

How do I change the drying time? .......................................................................97

6 How do I handle the ink system?......................................................................99

How do I remove an ink cartridge? ......................................................................99

How do I insert an ink cartridge? .......................................................................104

How do I remove a printhead? ...........................................................................106

How do I insert a printhead? ..............................................................................110

How do I manage printhead monitoring? ...........................................................113

How do I recover (clean) the printheads? ..........................................................113

How do I clean a printhead's electrical connections? ........................................113

How do I align the printheads? ..........................................................................119

How do I remove a printhead cleaner? ..............................................................120

How do I insert a printhead cleaner? .................................................................122

How do I check the status of the ink system? ....................................................124

How do I get ink cartridge statistics? .................................................................124

How do I get printhead statistics? ......................................................................125

How do I check printer usage statistics? ............................................................ 125

7 How do I adjust my printed images?..............................................................127

How do I change the page size? .......................................................................127

How do I create a custom page size? ................................................................127

How do I change the print quality? ....................................................................129

How do I choose print quality settings? .............................................................130

How do I print at maximum speed? ...................................................................132

How do I adjust the margins? ............................................................................132

How do I print on oversize page sizes? .............................................................133

How do I change the paper's orientation? .........................................................133

How do I rotate an image? .................................................................................134

How do I print a mirror image? ..........................................................................134

How do I scale an image? .................................................................................134

How do I change the palette settings? ...............................................................135

How do I change the treatment of overlapping lines? ........................................136

How do I change the graphic language setting? ................................................137

8 How do I get accurate colors from my printer?.............................................139

How do I perform color calibration? ...................................................................139

How do I perform black point compensation? ....................................................140

How do I set the rendering intent? .....................................................................140

How do I select the color emulation mode? .......................................................141

How do I produce matching prints from different HP Designjets? ......................141

How do I get accurate colors from Adobe Photoshop CS (HP–GL/2 & RTL

driver)? ..............................................................................................................141

2

How do I get accurate colors from Adobe Photoshop CS (PostScript

driver)? ..............................................................................................................146

How do I get accurate colors from Adobe InDesign CS? ...................................151

How do I get accurate colors from QuarkXPress 6? ..........................................155

How do I get accurate colors from Autodesk AutoCAD 2002? ..........................158

How do I get accurate colors from Microsoft Office 2003? ................................158

How do I get accurate colors from ESRI ArcGIS 9? ..........................................158

9 How do I manage print jobs?...........................................................................163

How do I submit a job? ......................................................................................163

How do I save a job? .........................................................................................164

How do I print a saved job? ...............................................................................164

How do I check ink and paper usage for a job? .................................................164

How do I cancel a job? ......................................................................................164

How do I manage the print queue? ....................................................................165

How do I nest jobs to save roll paper? ...............................................................167

10 How do I maintain my printer?........................................................................169

How do I clean the exterior of the printer? .........................................................169

How do I clean the platen? ................................................................................169

How do I lubricate the printhead carriage? ........................................................171

How do I maintain the ink cartridges? ................................................................172

How do I move or store my printer? ...................................................................172

How do I update my printer's firmware? ............................................................173

11 How do I use the Image Diagnostics Print?...................................................175

How do I print the Image Diagnostics Print? ......................................................175

How do I respond to the Image Diagnostics Print? ............................................176

How do I interpret Image Diagnostics part 1? ....................................................176

How do I interpret Image Diagnostics part 2? ....................................................178

How do I interpret Image Diagnostics part 3? ....................................................180

How do I proceed if I still have a problem? ........................................................181

12 How do I perform paper advance calibration?...............................................183

13 The problem is print quality.............................................................................189

General advice ..................................................................................................189

The problem is banding (horizontal lines across the image) ..............................190

The problem is lines are missing or thinner than expected ................................191

The problem is solid bands or lines printed over the image ...............................192

The problem is graininess ..................................................................................193

The problem is the paper is not flat ...................................................................193

The problem is the print smudges when touched ..............................................194

The problem is ink marks on the paper .............................................................. 194

The problem is a defect near the start of a print ................................................195

The problem is lines are stepped .......................................................................195

The problem is lines are printed double or in wrong colors ................................196

The problem is lines are discontinuous .............................................................. 197

The problem is lines are blurred (ink bleeds from lines) ....................................197

The problem is lines are slightly warped ............................................................197

The problem is color accuracy ...........................................................................198

The problem is PANTONE color accuracy .........................................................198

The problem is color matching between different HP Designjets .......................199

14 The problem is an image error........................................................................203

The problem is the print is completely blank ......................................................203

Contents

3

The problem is the output contains only a partial print ....................................... 203

The problem is the image is clipped ..................................................................204

The problem is the image is in one portion of the printing area .........................204

The problem is the image is unexpectedly rotated ............................................205

The problem is the print is a mirror image of the original ...................................205

The problem is the print is distorted or unintelligible ..........................................205

The problem is one image overlays another on the same sheet .......................206

The problem is pen settings seem to have no effect ..........................................206

15 The problem is with the ink system................................................................207

The problem is I cannot insert an ink cartridge ..................................................207

The problem is I cannot insert a printhead .........................................................207

The problem is I cannot insert a printhead cleaner ............................................207

The problem is the front panel keeps telling me to reseat or replace a

printhead ............................................................................................................207

The problem is an ink cartridge status message ...............................................208

The problem is a printhead status message ......................................................208

The problem is a printhead cleaner status message .........................................208

16 The problem is with the paper.........................................................................209

The problem is the paper cannot be loaded successfully ..................................209

The problem is a paper jam (paper stuck in the printer) ....................................211

The problem is prints do not stack properly in the bin ........................................213

The problem is the printer uses a lot of paper to align the printheads ...............213

17 The problem is something else.......................................................................215

The problem is the printer's start–up process does not complete ......................215

The problem is a front panel message ............................................................... 215

The problem is a “printhead monitoring” message ............................................218

The problem is a “printheads are limiting performance” message .....................218

The problem is the printer does not print ...........................................................219

The problem is a print job is waiting for a time-out ............................................219

The problem is the printer seems slow ..............................................................219

The problem is communication failures between computer and printer .............220

The problem is I cannot access the Embedded Web Server from my

browser ..............................................................................................................221

The problem is an out-of-memory error .............................................................221

The problem is an AutoCAD 2000 memory allocation error ...............................222

The problem is the platen rollers squeak ...........................................................222

18 Tell me about the printer..................................................................................225

Tell me about color emulation modes ................................................................225

Tell me about connecting the printer .................................................................. 227

Tell me about the printer's rear lights .................................................................228

Tell me about the printer's internal prints ...........................................................228

Tell me about preventive maintenance ..............................................................229

19 Tell me about the Embedded Web Server......................................................231

20 Tell me about the ink system ..........................................................................233

Tell me about ink cartridges ...............................................................................233

Tell me about printheads ...................................................................................235

Tell me about printhead cleaners ......................................................................236

Tell me about ink system tips ............................................................................236

21 Tell me about paper..........................................................................................237

Tell me about using paper .................................................................................237

4

Tell me about drying time ..................................................................................238

22 Tell me about printer specifications ..............................................................239

Tell me about functional specifications ..............................................................239

Tell me about physical specifications ................................................................. 242

Tell me about memory specifications ................................................................. 242

Tell me about power specifications ....................................................................242

Tell me about ecological specifications .............................................................. 242

Tell me about environmental specifications .......................................................242

Tell me about acoustic specifications ................................................................243

23 Tell me about ordering supplies and accessories.........................................245

Tell me about ordering ink supplies ...................................................................245

Tell me about ordering paper .............................................................................245

Tell me about ordering accessories ...................................................................248

24 Tell me about getting help...............................................................................249

Tell me about HP Instant Support ......................................................................249

Tell me about HP Customer Care ......................................................................249

Tell me about HP Designjet Online ....................................................................250

Tell me about other sources of information ........................................................251

25 Legal information ............................................................................................253

Worldwide Limited Warranty—HP Designjet 4000 Printer series ......................253

Hewlett-Packard Software License Agreement .................................................256

Open source acknowledgments ........................................................................257

Regulatory notices .............................................................................................258

DECLARATION OF CONFORMITY ..................................................................261

Index.........................................................................................................................263

Contents

5

6

1

Introduction

● “Using this guide” on page 7

● “The printer's main features” on page 8

● “The printer's main components” on page 9

● “The front panel” on page 10

● “Printer software” on page 12

Using this guide

The User's Guide and Quick Reference Guide are organized into the following

chapters.

Introduction

This chapter provides a brief introduction to the printer and its documentation for new

users.

How do I ...

These chapters help you to carry out various procedures such as loading paper or

changing an ink cartridge. Many of these procedures are illustrated with drawings, and

some are also illustrated with animations (in the User's Guide only).

The problem is ...

These chapters help you to solve problems that may occur while printing.

Tell me about ...

Available in the User's Guide only, these chapters contain reference information,

including the specifications of the printer, and the part numbers of paper types, ink

supplies, and other accessories.

Legal information

This chapter contains HP's limited warranty statement, software license agreement,

open source acknowledgments, regulatory notices, and declaration of conformity.

Index

In addition to the table of contents, there is an alphabetical index to help you to find

topics quickly.

7

Introduction

The printer's main features

Your printer is a color inkjet printer designed for printing high-quality images on paper

up to 42 in (1.06 m) wide. Some major features of the printer are shown below:

● Production speeds of up to 1.5 m²/min (16 ft²/min), using HP Universal InkJet

Bond Paper with the Fast print quality option and the Optimize for Lines and

Text option

● Print resolution of up to 2400×1200 optimized dpi, from a 1200×1200 dpi input,

using the Best print quality option, the Maximum Detail and Optimize for

Images options, and glossy paper (for more information on print resolution, see

“Tell me about functional specifications” on page 239)

● Unattended printing using 400 cm³ ink cartridges and rolls of paper up to 90 m or

300 ft in length (see “Tell me about ink cartridges” on page 233)

● High productivity features such as multi-file job submitting, job previewing,

queueing, and nesting using the printer's Embedded Web Server (see “Tell me

about the Embedded Web Server” on page 231)

● Ink and paper usage information is available from the front panel, and on the Web

from the Embedded Web Server

● Accurate and consistent color reproduction features:

– Press emulations for U.S., European, and Japanese standards; and color

monitor RGB emulations (see “Tell me about color emulation

modes” on page 225)

– Automatic color calibration

Chapter 1

8

Introduction

The printer's main components

The following front and rear views of the printer illustrate the main components.

Front view

1. Ink cartridge

2. Platen

3. Printhead carriage

4. Printhead

5. Printhead cleaner

6. Front panel

7. Spindle

8. Blue removable paper stop

9. Bin

10. Ink cartridge drawer

11. Spindle lever

12. Paper load lever

9

Introduction

Rear view

1. Quick Reference Guide holder

2. Power socket and on/off switch

3. Sockets for communication cables and optional accessories

The front panel

Your printer's front panel is located on the front of the printer, on the right-hand side. It

has the following important functions:

● It must be used to perform certain operations, such as loading and unloading

paper.

● It can display up-to-date information about the status of the printer, the ink

cartridges, the printheads, the paper, the print jobs, etc.

● It can provide guidance in using the printer.

● It displays warning and error messages when appropriate.

● It can be used to change the values of printer settings and thus change the

operation of the printer. However, settings in the printer are overridden by

settings in the Embedded Web Server or in the driver.

Chapter 1

10

Introduction

The front panel has the following components:

1. The display area, where information, icons, and menus are displayed.

2. The Power key turns the printer on and off. If the printer is in sleep mode, this

key will wake it up.

3. The Power light is off when the printer is off; amber when the printer is in sleep

mode; green when the printer is on; green and flashing when the printer is in

transition between off and on.

4. The Form Feed and Cut key normally ejects the sheet (if a sheet is loaded) or

advances and cuts the roll (if a roll is loaded). However, if the printer is waiting for

more pages to be nested, this key cancels the waiting time and prints the

available pages immediately.

5. The Reset key restarts the printer (as if it were switched off and switched on

again). You will need an implement with a narrow tip to operate the Reset key.

6. The Cancel key cancels the current operation. It is often used to stop printing the

current print job.

7. The Status light is off when the printer is not ready to print: it may be off, or in

sleep mode. It is green when the printer is ready and idle; green and flashing

when the printer is busy; amber when a serious internal error has occurred;

amber and flashing when awaiting human attention.

8. The Up key moves to the previous item in a list, or increases a numerical value.

9. The Select key selects the item that is currently highlighted.

10. The Back key goes back to the previous menu. If you press it repeatedly, or hold

it down, you will soon return to the main menu.

11. The Down key moves to the next item in a list, or decreases a numerical value.

To highlight an item in the front panel, press the Up or Down key until the item is

highlighted.

To select an item in the front panel, first highlight it and then press the Select key.

11

Introduction

The four front-panel icons are all found in the main menu. If you need to select or

highlight an icon, and you don't see the icons in the front panel, press the Back key

until you can see them.

When this guide shows a series of front panel items like this: Item1 > Item2 > Item3,

it means that you should select Item1, then select Item2, then select Item3.

Information about specific uses of the front panel can be found throughout this guide.

Printer software

The following software is provided with your printer:

● The Embedded Web Server, which runs in the printer and enables you to use a

Web browser on any computer to submit and manage print jobs, and check ink

levels and printer status

● The HP-GL/2 and RTL driver for Windows

● The PostScript driver for Windows

● The PostScript driver for Mac OS 9 and Mac OS X

● The ADI driver for AutoCAD 14

Chapter 1

12

Introduction

2

How do I assemble the printer?

● “Getting started” on page 13

● “How do I unpack the printer?” on page 14

● “How do I assemble the stand?” on page 16

● “How do I attach the stand to the printer?” on page 22

● “How do I remove packaging materials from the printer?” on page 26

● “How do I assemble the bin?” on page 29

● “How do I switch on the printer for the first time?” on page 34

● “How do I install ink cartridges?” on page 36

● “How do I remove the setup printheads?” on page 40

● “How do I install the printheads?” on page 42

● “How do I install the printhead cleaners?” on page 45

● “How do I load a roll of paper onto the spindle?” on page 47

● “How do I load the paper into the printer?” on page 50

● “How do I connect the printer?” on page 56

● “How do I install accessories?” on page 58

Getting started

The following topics describe how to assemble your new printer (also described in the

Setup instructions).

Because some of the components of the printer are bulky, you may need up to four

people to lift them. You will also need at least 3 × 5 m (10 × 16 ft) of empty floor

space, and about two hours.

The symbols on the boxes identify the contents. Refer to the table below:

Symbol on box

Contents of box

Printer body

Stand and bin assembly

Consumables box, including ...

Maintenance Kit (please keep this safe)

Spare box (used while attaching the stand to the

printer)

13

How do I assemble the printer?

How do I unpack the printer?

Before you start unpacking, consider where you are going to put the assembled

printer. You should allow some clear space at the back and at the front of the printer.

The recommended clearances are shown in the illustration below.

When you have identified a suitable location, you can begin unpacking.

1. Remove the two side lids. Then remove all the upper four plastic handles from

both sides of the box (two each side).

Chapter 2

14

How do I assemble the printer?

2. Cut the strap around the boxes carefully, as the boxes may fall as soon as the

strap is cut.

3. Remove the boxes from the top of the main printer box.

4. Remove all eight plastic handles from both sides of the box.

15

How do I assemble the printer?

5. Remove the main printer box.

6. Remove the two packing pieces.

How do I assemble the stand?

Warning When you are unpacking the leg assembly, you will see that there is

anti-slip material around two of the wheels on the feet. Do not remove this

material yet.

1. Remove the first tray from the stand and bin assembly box.

Chapter 2

16

How do I assemble the printer?

2. From the first tray, remove the two boxes marked with L and R. Place them on

the floor as shown.

3. Lower the cross-brace on to the L and R boxes.

4. You now need to identify which is the left and the right side of the cross-brace.

(1) left (2) right (3) one hole (4) two holes

17

How do I assemble the printer?

5. Now you will need the bag of screws and the screwdriver provided. You may

notice that the screwdriver is slightly magnetic.

6. Remove the two leg covers from the left leg.

7. Lower the left leg onto the left side of the cross-brace. The left leg will fit only on

the left side of the cross-brace.

Chapter 2

18

How do I assemble the printer?

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