Talkswitch TS-850i User manual

ANSWERS WITH INTELLIGENCE

®

TALKSWITCH USER GUIDE

TALKSWITCH

TS-850i TELEPHONE

CT.TP005.011102

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed

under the copyright laws.

Information in this user guide is subject to change without notice and does not represent any commitment on

the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means,

electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or trans-

lated to another language, for any purpose other than the licensee’s personal use and as specifically allowed in

the licensing agreement, without the express written permission of TalkSwitch.

CT.TP005.011102

January 2009

TalkSwitch is a division of Centrepoint Technologies Inc.

EVERY CALL COUNTS I

TABLE OF CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Codecs and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

TS-850i handset — front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

TS-850i handset — side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Handset charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Base — front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Base — rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Handset screen — idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handset screen — main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the TS-850i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the handset charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Charging the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Registering handsets with the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the handset charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the handset itself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Deregistering a handset from a base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Viewing all handsets registered with a base . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Checking and updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring the TS-850i as an IP extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the TS-850i for use within the office . . . . . . . . . . . . . . . . . . . . . . . . 13

Activate extension area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP extension details area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Configuring the TS-850i for use outside the office . . . . . . . . . . . . . . . . . . . . . . . 15

Checking the firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Selecting the extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Activate extension area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

IP extension details area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuring the external IP extension handset . . . . . . . . . . . . . . . . . . . . . . 17

Configuring the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Enabling auto answer mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Changing the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Restoring the default display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Changing the audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

II TS-850i USER GUIDE

Using the TS-850i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the handset volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Locking and unlocking the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Activating silent mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Typing text and numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Inserting a symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Changing the input mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Calling an outside number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Calling an extension‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Calling a voice mailbox‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Making a call using a system speed dial number‡ . . . . . . . . . . . . . . . . . . . . . . . 23

Calling the receptionist‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making a call using contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making a call using the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making a call using redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Making a call using a speed dial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Making an emergency call‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Making a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making an analog call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Answering call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answering a queued call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Picking up a call for any extension‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Picking up a call for a specific extension‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answering an analog call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the TS-850i with a traditional phone line . . . . . . . . . . . . . . . . . . . . . . . . . 28

Holding and transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Taking a call off hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Attended transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Parking calls and paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Retrieving a parked call‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Two-way intercom paging‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

One-way group paging‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Overhead paging‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting up voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

EVERY CALL COUNTS III

Checking voicemail using the TalkSwitch feature code . . . . . . . . . . . . . . . . . . . . 33

Checking voicemail using the voicemail menu . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Controlling message playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Other features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Toggling do not disturb mode‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Attaching an account code to the last call‡ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Viewing numbers in the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adding a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Choosing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing the ring tone for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing the default number for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Specifying a speed dial number for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Adding a call log number to contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Adding a call log number to an existing contact . . . . . . . . . . . . . . . . . . . . . . . . . 40

Creating a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Editing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Adding a contact to a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Removing a contact from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Changing a ring tone for a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Appendix A — Optional configuration methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Configuring the TS-850i as an analog local extension . . . . . . . . . . . . . . . . . . . . 48

Activate Extension area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Configuring the analog local extension handset . . . . . . . . . . . . . . . . . . . . . 49

Configuring the TS-850i as a standalone IP phone . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring a static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring the voice settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Legal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Telephone repair and warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

TalkSwitch limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

For products purchased in the U.S. or Canada . . . . . . . . . . . . . . . . . . . . . . . . . . 54

For products purchased outside of the U.S and Canada . . . . . . . . . . . . . . . . . . . 55

EVERY CALL COUNTS 1

INTRODUCTION

Congratulations on your purchase of the TS-850i Cordless DECT Phone!

This guide describes how to install, configure and use your TS-850i with a

TalkSwitch system. Read the installation section from beginning to end. The rest

of the guide shows how to use the features. For more information, visit the

support section at http://global.talkswitch.com.

If you require technical support, have your serial number and MAC address (found

on the bottom of the base) ready when contacting us. For inquiries concerning

telephony services, contact your Internet Telephony Service Provider (ITSP). For

inquiries concerning your broadband connection, contact your Internet Service

Provider (ISP).

Phone features

• Multiple handsets per base with support for multiple bases.

• Call transfer, hold, park, unpark, pickup, conference, do not disturb and page.

• Call log and contacts.

• Superior sound quality with mute, volume controls, ring tones, speakerphone

and 2.5 mm headphone jack.

• Telephony via Internet and PSTN/POTS.

• Indoor range up to 150 feet (50 m). Outdoor range up to 1000 feet (300 m).

• Talk time up to 8 hours. Standby up to 240 hours.

Codecs and protocols

• Enhanced G.711 (64 kbps, A-law & µ-law) and G.729AB.

• ILBC (Internet Low Bit Rate CODEC) (RFC 3951/RFC 3952).

• SIP (Session Initiation Protocol).

• ToS (Type of Service).

• DiffServ (Differentiated Services tagging).

• IP sound quality: GIPS NetEQTM.

2 TS-850i USER GUIDE

Parts list

In addition to the TS-850i Start Guide and the TS-850i User Guide, the following

items are included in your TS-850i package. Check this list before installation to

ensure that you have received each item. If you are missing any items, please

contact your system administrator or reseller.

Base

Power adapter for base

Power adapter for handset charge

r

TS-850i handset and belt clip

Handset charger

Tele

p

hone cable

Ethernet cable

Rechargeable AA batteries

EVERY CALL COUNTS 3

TS-850i handset — front view

Star key

used to access TalkSwitch

features, capitalize letters

and enter numbers

Keypad

used to dial numbers and

enter characters

Message indicator

signifies new voicemail

R # key

used to send

a flash/recall signal

press and hold for two seconds

Soft keys

used to select

context-sensitive options

OK key

used to select menus

and options

Earpiece

Microphone

Navigation keys

used to scroll through menus

Green Phone key

used to place a call

Color display

Red Phone key

used to end calls,

leave menus and turn the

handset on or off

4 TS-850i USER GUIDE

TS-850i handset — side view

Volume keys

adjust audio and ringer volume.

Pressing the up key in Idle mode

shows the system status of the phone

(MAC address, IP address, software

version and handset ID).

Speakerphone

activation and deactivation key

Loudspeaker

for speakerphone

Headset jack (2.5mm)

EVERY CALL COUNTS 5

Handset charger

Base — front view

Base — rear view

Power supply connector

Front view Rear view

Power indicator

indicates power on

VoIP indicator

indicates the base has a connection to

the TalkSwitch unit or an Internet Telephony Service Provider

I-net indicator

indicates the base has

received an IP address

Call indicator

indicates landline or

Internet call in progress

Reset button

enables handset registration

WAN port

for Ethernet cable

Power port

Line port

for telephone cable

6 TS-850i USER GUIDE

Handset screen — idle mode

Handset screen — main menu

The Main menu has seven icons. The icons provide access to menus, which allow

you to change your settings, and to access voicemail (page 33), the call log

(page 36) and contacts (page 37).

In Idle mode, press the OK key to access the Main menu. Use the navigation keys

to choose a menu icon, and then press the OK key to select a menu.

Handset 1

01:27

01/01/07

OK key indicator

signifies that the OK key is active

Time and date

Handset name

Battery status

and charging indicator

Options

for redial and active calls

(activated with soft keys)

Connection status indicators

Black/black – out of range of the base

Yellow/black – within range of the base,

but not ready for

Internet calls

Yellow/yellow – within range of

the base, and

ready for

Internet calls

Call log

for incoming, outgoing and missed calls

(activated with soft keys)

Messages

voicemail

Contacts

list of contacts

Intercom

unused

Onscreen

information services

reserved for future use

Settings

handset setup

Call log

incoming, outgoing

and missed calls

Call services

reserved for future use

EVERY CALL COUNTS 7

INSTALLING THE TS-850i

Installing the base

1. Place the base near a wired Ethernet

router, either on a tabletop or

mounted on a wall. Avoid placing the

base in a location with a lot of metal,

or near devices that

cause interference.

2. Connect the Ethernet cable from the

WAN port on the base to a LAN port

on your router or Ethernet switch.

The TalkSwitch unit must be

connected to the same LAN.

3. Optionally connect the telephone

cable from the Line port on the base

to the telephone wall socket. This

will allow you to use the TS-850i with

a traditional phone line.

Base / WAN

Router / LAN

Base

Phone socket

8 TS-850i USER GUIDE

4. Connect the power adapter from the

power outlet to the power supply

connector. Use a continuous power

outlet without a switch, which

provides uninterrupted power. We

recommend using an AC surge

arrester in the power outlet. This is

to avoid damage to the equipment

caused by lightning and other

electrical surges.

Only use the power supply included

with the product. Using an

unauthorized power supply will

invalidate the product warranty and

may damage the telephone.

Installing the handset charger

1. Place the handset charger within the signal range of the base. The handset

has an indoor signal range of up to 150 feet (50 meters) from the base.

Concrete and metal objects might affect the signal range.

2. Connect the power adapter from the power

outlet to the power supply connector. Use

a continuous power outlet without a

switch, which provides uninterrupted

power. We recommend using an AC surge

arrester in the power outlet. This is to

avoid damage to the equipment caused by

lightning and other electrical surges.

Only use the power supply included with

the product. Using an unauthorized power

supply will invalidate the product

warranty and may damage the telephone.

Base

AC 110/220 V

EVERY CALL COUNTS 9

Installing the batteries

1. Push in and down

on the two holes

in the back of the

handset to release

the battery cover.

2. Insert the

batteries into the

handset, making

sure that their

plus and minus

ends are facing as

shown in the

illustration.

3. Slide the battery

cover shut.

Charging the batteries

1. Place the handset in the handset

charger. The handset turns on, and

the battery charge indicator in the

display starts to flash.

2. Charge the batteries for at least 10

hours before first use.

Use only approved AA Nickel Metal Hydride (Ni-MH) rechargeable batteries

(1800+ mAh 1.2V). Never use other batteries or conventional alkaline batteries.

10 TS-850i USER GUIDE

Registering handsets with the base

You must register the handsets with the base. You can use the handset charger, or

you can use the handset itself.

NOTE: If the handset you want to register is already registered with another base,

you need to deregister the handset from that base before you can register it with

a new base. See Deregistering a handset from a base on page 11.

Using the handset charger

1. Press the Reset button on the back of the base. A five-minute registration

period starts, which allows handsets to register with the base.

NOTE: If you have multiple bases, only reset one base at a time, and wait five

minutes before resetting the next base.

2. If the handset is turned off, press the Red Phone key to turn it on.

3. Place the handset in the handset charger. The handset automatically registers

with the base, and the Configure SIP Domain message appears on the

display. This message indicates that you must configure the TS-850i as an IP

extension, as described later. Once the handset is registered, the left

connection status indicator in the display will turn yellow. See Handset screen

— idle mode on page 6.

4. Once the handset is registered, you can place additional handsets in the

handset charger for registration. If the five-minute registration period has

expired, but the handsets aren’t all registered, press the Reset button on the

back of the base to start a new registration period.

A base can support up to three handsets with three concurrent calls. It can

support up to eight handsets if they aren’t all used at once. If you have more

than three handsets and are getting busy signals, add more bases to your

installation in order to handle more calls.

Reset button

enables handset registration

EVERY CALL COUNTS 11

Using the handset itself

1. Press the Reset button on the back of the base. A five-minute registration

period starts.

2. In Idle mode, press the OK key on the handset to access the Main menu.

3. Choose Settings, and then press the OK key.

4. Choose System settings, and then press the OK key.

5. Choose Handset settings, and then press the OK key.

6. Choose Register handset, press the OK key, and then press the Yes softkey

when prompted to register the handset. The handset automatically registers

with the base.

Deregistering a handset from a base

1. In Idle mode, press the OK key to access the Main menu.

2. Choose Settings, and then press the OK key.

3. Choose System settings, and then press the OK key.

4. Choose Handset settings, and then press the OK key.

5. Choose Deregister handset, press the OK key, and then press the Yes softkey

when prompted to deregister the handset.

Viewing all handsets registered with a base

1. In Idle mode, press the OK key to access the Main menu.

2. Choose Settings, and then press the OK key.

3. Choose System settings, and then press the OK key.

4. Choose Handset settings, and then press the OK key.

5. Choose Handsets, and then press the OK key. A list appears with the

handsets registered with the base.

12 TS-850i USER GUIDE

Checking and updating firmware

Occasionally, you may want to check and/or update the TS-850i firmware.

To check the current firmware version:

1. In Idle mode, press the Increase Volume button on the left side of the

handset. After a brief delay the phone will display a System Status screen.

2. Press the down arrow button to show the second screen, which includes the

firmware version (next to the title "SW:").

To check for firmware updates perform the following steps:

1. Make sure that no calls are in progress on handsets connected to the base

station you wish to update. If your system uses repeaters to extend the range

of your handsets, turn the repeaters off until the update process completes.

2. On a handset connected to the base, press the OK key to view the main menu.

3. Use the up arrow key to select the Settings symbol, then press the OK key.

4. Use the up arrow key to select the System Settings menu, then press the

OK key.

5. Use the up arrow key to select Firmware update, then press the OK key. The

handset will search for available updates.

6. If a newer version is available, a Firmware upd. screen will appear. Ensure the

newest version is selected (use the arrow keys if needed) then press the OK key.

7. A screen will appear with language options. Use the up/down arrow keys to

select the preferred language for your handset, then press the OK key.

8. A warning dialog will appear notifying that updates may take up to 20

minutes per handset, and asking whether to proceed. Select either the Yes

softkey to proceed, or the No softkey to go to the previous menu.

9. If an update is selected, all handsets will display a progress screen describing

the update process. Each handset on the base station will be updated

sequentially.

10. When the update process completes, the handset will display a Firmware upd.

dialog stating the new firmware version number. Press the OK key to return to

normal handset operation. If you use repeaters and turned them off in step 1,

turn them back on and ensure their correct operation.

For instructions on obtaining firmware for your region and language, contact your

Authorized TalkSwitch reseller. If you purchased directly from TalkSwitch, visit

http://global.talkswitch.com to obtain further information or assistance.

EVERY CALL COUNTS 13

CONFIGURING THE TS-850i AS AN

IP EXTENSION

After following the procedures described in Installing the TS-850i on page 7,

configure your phone as an IP extension. The phone can be located within the

office, or outside the office (i.e. an external IP extension).

Before configuring a phone, ensure that no handsets registered with the

associated base are being used. If a handset is on a call, the call will be

terminated when the system resets the base during configuration of the phone.

NOTE: The TS-850i requires version 6.11 or greater of the TalkSwitch management

software, which is available at http://global.talkswitch.com.

Configuring the TS-850i for use within the office

If the TS-850i is located within the office, it connects to your TalkSwitch system

over the local area network (LAN).

1. Launch the TalkSwitch management software.

2. Select the Local Extensions/Fax page.

3. Select an available extension number.

Activate extension area

1. Ensure the Activate extension check box is selected.

2. Set the Extension type to IP extension.

3. Enter the user’s First name and Last name. The names are used for caller ID,

and appear within other pages of the TalkSwitch management software. The

Last name is used with the dial-by-name directory.

14 TS-850i USER GUIDE

4. Select TalkSwitch as the Type of phone, and then select TalkSwitch 850i as

the model.

5. Select the language for prompts heard by the user of the extension in the

System prompt language list.

IP extension details area

1. Set the Location to Internal.

2. Select the Phone MAC address of the base associated with the handset. The

MAC address is a 12-digit alphanumeric string located on the box and under

the base.

a) Click MAC Assignment. The MAC Assignment window appears with the

MAC addresses of the bases connected to the LAN.

b) Select the MAC address of the base associated with the handset, and then

click Select.

Alternatively, you can enter the MAC address directly.

Note that multiple IP extensions can share the same base.

3. Select the Handset ID for the extension. Use the handset name from the

handset screen (see Handset screen — idle mode on page 6).

4. See Local Extensions/Fax in Help within the TalkSwitch management software,

for instructions on configuring direct line access, hunt group permissions,

caller ID settings (VoIP only), call handling and voicemail.

5. After configuring the extensions, choose File > Save. The TalkSwitch system

will automatically configure each handset.

Page is loading ...

Talkswitch TS-850i User manual

Talkswitch TS-850i User manual

Related papers

Other documents