Oracle E-Series Setup Manual

Brand: Oracle

Model: E-Series

Category: POS terminals

Type: Setup Manual

Oracle

MICROS Tablet and Base Station E-Series

Setup Guide

November 2015

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iii

Contents

Contents ................................................................................................... iii

Tables ....................................................................................................... vi

Figures ..................................................................................................... vii

Preface ...................................................................................................... ix

Audience ................................................................................................................................ ix

Customer Support ................................................................................................................. ix

Documentation ...................................................................................................................... ix

Revision History .................................................................................................................... ix

1 Introduction of the MICROS Tablet and Base Station E-Series ....... 1-1

Tablet E-Series 8 .................................................................................................................. 1-1

Tablet E-Series 8 Features ........................................................................................... 1-1

Optional MSR Sleeve ................................................................................................... 1-2

Tablet E-Series 11 ................................................................................................................ 1-3

Tablet E-Series 11 Features ......................................................................................... 1-3

Optional MSR Sleeve ................................................................................................... 1-3

Base Station E-Series ........................................................................................................... 1-4

Peripheral Support ...................................................................................................... 1-5

Indicators ...................................................................................................................... 1-6

Tablet Rotation ............................................................................................................. 1-6

Base Station E-Series Accessories ...................................................................................... 1-7

Customer Displays ...................................................................................................... 1-7

The Integrated Mini Printer ........................................................................................ 1-9

The Base Station E-Series Wireless Scanner ........................................................... 1-10

Tablet E-Series 11 General Specifications ...................................................................... 1-11

Tablet E-Series 8 General Specifications ........................................................................ 1-12

Base Station E-Series General Specifications ................................................................. 1-13

Base Station E-Series Peripheral Power Specifications ................................................ 1-14

Certifications ...................................................................................................................... 1-15

2 Identifying the Internal Components ............................................... 2-1

Disassembling the Base Station E-Series .......................................................................... 2-1

Base Station E-Series Main Board Description ......................................................... 2-3

Base Station E-Series MCU ......................................................................................... 2-4

U65 - USB5537 7-Port SuperSpeed or High Speed Hub Controller ............................. 2-5

USB 3.0 Overview ........................................................................................................ 2-6

U30 - USB 4-Port HUB USB2513 ................................................................................ 2-7

U6 XR21V1414 High Speed USB to Four Channel UART ...................................... 2-7

U31 XR21V1412L32 High Speed USB to Two Channel UART .............................. 2-7

TI Fuel Gauge IC bq20z80 ........................................................................................... 2-8

TI Charger IC bq24170 ................................................................................................ 2-8

Reassembling Base Station E-Series .................................................................................. 2-8

3 Installing and Operating the Tablet and Base Station E-Series ....... 3-1

Care and Handling ............................................................................................................. 3-1

Equipment Placement ................................................................................................. 3-1

Cleaning the Tablet Display, Cabinet, and Magnetic Stripe Reader ..................... 3-2

Basic Operation of the Tablet E-Series 8 and E-Series 11 ............................................... 3-3

Tablet E-Series 8 Operator Controls .......................................................................... 3-4

Tablet E-Series 11 Operator Controls ........................................................................ 3-5

Using the Power Button .............................................................................................. 3-5

Tablet E-Series Power and Brightness Settings ........................................................ 3-7

Touchscreen Calibration ............................................................................................. 3-7

The Optional MSR Sleeve ........................................................................................... 3-7

Charging the Tablet E-Series 8 and E-Series 11 ..................................................... 3-10

Tablet E-Series Recovery Procedures ............................................................................. 3-12

Using the Tablet E-Series USB Recovery Flash Drive ........................................... 3-12

Recovering the Tablet E-Series from the Recovery Partition ............................... 3-13

Creating or Updating the Tablet E-Series USB Recovery Flash Drive ................ 3-14

Using the Tablet E-Series Recovery Controls ......................................................... 3-15

Windows Embedded 8.1 Industry Pro - Lockdown Features .............................. 3-16

Basic Operation of the Base Station E-Series ................................................................. 3-16

Installing the Optional Base Station E-Series Smart Battery ................................ 3-19

Docking the Tablet E-Series 11 onto the Base Station Tray .................................. 3-20

Base Station E-Series Battery Pack Storage Considerations ................................. 3-21

Battery Pack Warnings - Risk of fire, explosion, or burns .................................... 3-22

Base Station E-Series Peripherals .................................................................................... 3-22

Installing the Series 2 Pole Display Kit ................................................................... 3-22

Installing the Series 2 Integrated Customer Displays ........................................... 3-23

Installing the MICROS Integrated Mini Printer..................................................... 3-24

Installing the Base Station Wireless Scanner .......................................................... 3-26

I/O Panel Overview ......................................................................................................... 3-26

4 Tablet and Base Station E-Series Diagnostics Utilities .................... 4-1

Starting the Diagnostics Utility on the Tablet and Base Station E-Series .................... 4-1

System Information ..................................................................................................... 4-1

Customer Display ........................................................................................................ 4-2

Customer Display EX .................................................................................................. 4-2

Customer Display 20x20 ............................................................................................. 4-3

Cash Drawer ................................................................................................................. 4-3

RS232 Loopback ........................................................................................................... 4-3

RS232 Print .................................................................................................................... 4-3

IDN Loopback .............................................................................................................. 4-3

IDN Print ....................................................................................................................... 4-3

Battery Status ................................................................................................................ 4-3

Hardware Monitor ....................................................................................................... 4-3

Other Devices ............................................................................................................... 4-4

LEDs .............................................................................................................................. 4-4

Appendix A: Equipment Dimensions .................................................. A-1

MICROS Tablet E-Series 8................................................................................................. A-1

MICROS Tablet E-Series 11 ............................................................................................... A-2

MICROS Tablet and Base Station E-Series...................................................................... A-3

MICROS Tablet and Base Station E-Series with Integrated LCD Customer Display A-4

MICROS Tablet and Base Station E-Series LCD Customer Pole Display ................... A-5

MICROS Tablet and Base Station E-Series with Integrated Mini Printer ................... A-6

MICROS Tablet and Base E-Series with Integrated Scanner ........................................ A-7

MICROS Tablet Multi-Unit Charger – Surface Mount ................................................. A-8

MICROS Tablet Multi-Unit Charger - Wall Mount ....................................................... A-9

Appendix B: Connector and Cable Diagrams ...................................... B-1

I/O Panel Connectors ......................................................................................................... B-1

IDN Port ........................................................................................................................ B-1

IDN Port - Driving MICROS IDN Printers ............................................................... B-1

IDN Port - RS232 Peripheral ....................................................................................... B-2

RS232 COM 5 ................................................................................................................ B-2

RS232 COM1 and COM2 ............................................................................................ B-3

Cash Drawer 1 and 2 Connectors .............................................................................. B-3

Tables

Table 1-1 Wireless Scanner Bar Code Symbologies ............................................................. 1-10

Table 1-2 Tablet E-Series 11 General Specifications ............................................................. 1-11

Table 1-3 Tablet E-Series 8 General Specifications ............................................................... 1-12

Table 1-4 Base Station E-Series General Specifications ....................................................... 1-13

Table 1-5 Base Station E-Series Port Power Specifications ................................................. 1-14

Table 1-6 Tablet E-Series Safety and Environmental Certifications .................................. 1-15

Table 1-7 Base Station E-Series Safety and Environmental Certifications ........................ 1-16

Table 3-1 Base Station Battery Charge Levels ...................................................................... 3-20

Table 4-1 Diagnostic Utility – System and Battery Information .......................................... 4-1

Table B-1 Series 2 Cash Drawer Connector and Signals ....................................................... B-3

vii

Figures

Figure 1-1 Tablet E-Series 8 with Optional MSR Sleeve ....................................................... 1-1

Figure 1-2 Optional Tablet E-Series 8 MSR Sleeve ................................................................ 1-2

Figure 1-3 Tablet E-Series 11 with Optional MSR Sleeve ..................................................... 1-3

Figure 1-4 Optional Tablet E-Series 11 MSR Sleeve Details ................................................. 1-4

Figure 1-5 Base Station E-Series with the Tablet E-Series 11 ................................................ 1-4

Figure 1-6 Base Station E-Series Tray ...................................................................................... 1-5

Figure 1-7 Base Station E-Series LED Indicators .................................................................... 1-6

Figure 1-8 Changing the Tablet Orientation ........................................................................... 1-6

Figure 1-9 Base Station E-Series Accessory Mount Points .................................................... 1-7

Figure 1-10 Series 2 Integrated 240x64 and 2x20 Customer Displays ................................. 1-8

Figure 1-11 Series 240x64 Pole Display ................................................................................... 1-8

Figure 1-12 Series 1 (Left) and Series 2 (Right) Pole Display Bases ..................................... 1-9

Figure 1-13 Integrated Mini-Printer Bracket and Location on Base Station ....................... 1-9

Figure 1-14 Wireless Scanner and Dock ................................................................................ 1-10

Figure 2-1 Removing the Base Station Screws ....................................................................... 2-1

Figure 2-2 Removing the Base Station E-Series Cover .......................................................... 2-2

Figure 2-3 Base Station E-Series Cables and Internal Components ..................................... 2-2

Figure 2-4 Base Station E-Series Block Diagram .................................................................... 2-3

Figure 2-5 Base Station E-Series Main Board – Connectors .................................................. 2-4

Figure 2-6 Base Station E-Series Main Board – Components ............................................... 2-4

Figure 2-7 Typical USB 3.0 Type A Receptacle ...................................................................... 2-6

Figure 2-8 Installing the Base Station E-Series Cover ............................................................ 2-9

Figure 3-1 Tablet E-Series 8 Operator Controls ...................................................................... 3-4

Figure 3-2 Tablet E-Series 11 Operator Controls .................................................................... 3-5

Figure 3-3 Checking the MICROS Windows Embedded 8.1 Image Version ..................... 3-6

Figure 3-4 Installing the E-Series 8 MSR Sleeve ..................................................................... 3-7

Figure 3-5 Removing the E-Series 8 MSR Sleeve ................................................................... 3-8

Figure 3-6 Installing the E-Series 11 MSR Sleeve ................................................................... 3-9

Figure 3-7 Removing the E-Series 11 MSR Sleeve ............................................................... 3-10

Figure 3-8 Charging the Tablet E-Series 8 with the Accessory Charger ........................... 3-11

Figure 3-9 Charging the Tablet E-Series 11 with the Accessory Charger ......................... 3-11

Figure 3-10 Using the USB Recovery Flash Drive - Tablet E-Series 8 ............................... 3-15

Figure 3-11 Using the USB Recovery Flash Drive - Tablet E-Series 11 ............................. 3-15

Figure 3-12 Embedded Lock Down Manager ...................................................................... 3-16

Figure 3-13 Front and Rear views of the Base Station E-Series Base ................................. 3-17

Figure 3-14 Base Station E-Series Rotate Button .................................................................. 3-17

Figure 3-15 Base Station E-Series 11 Tray Retention Mechanism ...................................... 3-18

Figure 3-16 Base Station E-Series Base Station LEDs ........................................................... 3-18

Figure 3-17 Installing the optional Base Station Battery Pack ............................................ 3-19

Figure 3-18 Securing the Battery Compartment Door and Battery Check ....................... 3-19

Figure 3-19 Installing the Tablet in Base Station – Position Tray ...................................... 3-20

Figure 3-20 Installing the Tablet in Base Station – Placing Tablet in Tray ....................... 3-20

Figure 3-21 Installing the Tablet in Base Station – Securing the Tablet ............................ 3-21

Figure 3-22 Base Station Peripheral Locations ..................................................................... 3-22

viii

Figure 3-23 Assembling the Series 2 Pole Display ............................................................... 3-23

Figure 3-24 Series 2 Integrated Customer Displays ............................................................. 3-23

Figure 3-25 Installing the Cable Guide .................................................................................. 3-24

Figure 3-26 Installing the Integrated Mini Printer ............................................................... 3-25

Figure 3-27 Integrated Mini Printer Installation .................................................................. 3-25

Figure 3-28 Base Station E-Series I/O Panel ......................................................................... 3-26

Preface ix

Preface

This document provides instructions on how to set up and operate the Tablet E-Series

device with the Base Station. It is not specific to a particular software application.

Audience

This document is intended for users responsible for setting up, installing, and operating

the Tablet E-Series with the Base Station.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

 Product version and program/module name

 Functional and technical description of the problem (include business impact)

 Detailed step-by-step instructions to re-create

 Exact error message received

 Screen shots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at

http://docs.oracle.com

Revision History

Date Description of Change

November 20, 2015  Initial publication.

Introduction of the MICROS Tablet and Base Station E-Series 1-1

1 Introduction of the MICROS Tablet

and Base Station E-Series

The MICROS Tablet E-Series has two models, the E-Series 8 and the E-Series 11, available

in 8” and 10.8” screen sizes. Each tablet is available with an optional MSR Sleeve.

Two POS Sleeves are available for the Tablet E-Series 8, and a second option incorporates

a 1D/2D Imager/Scanner into the casework.

The Tablet E-Series 11 is a mobile device with an available MSR Sleeve that can be

tethered to the Base Station E-Series for peripheral, wired Ethernet connectivity, and

battery charging.

The Base Station E-Series is derived from the Base Station R-Series with a new Main

Board as well as modifications to the docking tray and multi-function connector.

Tablet E-Series 8

The following figure shows front and back views of the Tablet E-Series 8 and available

MSR Sleeve.

Figure 1-1 Tablet E-Series 8 with Optional MSR Sleeve

Tablet E-Series 8 Features

The Tablet E-Series 8 includes a WXGA 1280x800 LCD, 1.33GHz Intel Atom Quad Core

Processor, 2GB DDR3L RAM, and 32GB eMMC storage device.

Also included is an 802.11 a/b/c/g/n Dual Band WiFi Radio, Bluetooth 4.0, and Micro

SD Card Reader supporting up to 64GB.

The Tablet E-Series 8 ships with a Windows Embedded 8.1 Industrial Pro image

customized to include the Oracle MICROS Client Application Loader (CAL) and a Tablet

E-Series Diagnostics Utility.

1-2 Introduction of the MICROS Tablet and Base Station E-Series

OS image recovery methods include restoring the image from a hidden recovery

partition, or by using the appropriate Tablet E-Series USB Recovery Flash Drive. See

Chapter 3 for more information about Factory Recovery.

The Optional MSR Sleeve contains an encryption capable 3-Track head, the same as used

on other MICROS workstations including the Tablet R-Series and Workstation 5A. The

optional MSR Sleeve is also available with a 1D/2D scanner.

Optional MSR Sleeve

The figure below shows details about the optional E-Series 8 sleeve and USB Plug. The

USB Plug attaches to the E-Series 8 Micro USB port during installation. It also contains a

MSR LED to indicate a good MSR read and a light pipe for the charging indicator.

The Micro USB Port on the left of the sleeve is for charging only and accepts inputs from

the charging transformer or future optional multi-gang charging station contacts.

A Tablet E-Series 8 USB Port is routed through the USB Plug to an on-board USB Hub if

the optional 1D/2D scanner is used.

Figure 1-2 Optional Tablet E-Series 8 MSR Sleeve

Introduction of the MICROS Tablet and Base Station E-Series 1-3

Tablet E-Series 11

The figure below shows the front, rear, and MSR views of the Tablet E-Series 11 with the

available MSR sleeve.

Figure 1-3 Tablet E-Series 11 with Optional MSR Sleeve

Tablet E-Series 11 Features

The Tablet E-Series 11 includes a 10.8” WXGA 1920x1080 HD LCD, 1.46GHz Intel Atom

Quad Core Processor, 2GB DDR3L RAM, and 64GB eMMC storage device.

Also included is an 802.11 a/b/c/g/n Dual Band WiFi Radio, Bluetooth 4.0, and Micro

SD Card Reader supporting up to 64GB.

The Tablet E-Series 11 ships with a Windows Embedded 8.1 Industrial Pro image

customized to include the MICROS Client Application Loader (CAL) and the

Tablet/Base Station E-Series Diagnostics Utility.

OS image recovery methods include restoring the image from a hidden recovery

partition, or by using the appropriate Tablet E-Series USB Recovery Flash Drive. See

Chapter 3 for more info about image recovery.

Optional MSR Sleeve

The figure below shows how the connectors on the optional sleeve align with the Tablet

E-Series 11 USB Ports shown on the lower left. The full size USB port is used by the MSR

and is not available. The Micro USB Port is for charging only and accepts input from a

charging transformer or optional gang charging station.

1-4 Introduction of the MICROS Tablet and Base Station E-Series

Figure 1-4 Optional Tablet E-Series 11 MSR Sleeve Details

Base Station E-Series

The Base Station provides peripheral and wired Ethernet connectivity for the Tablet E-

Series 11. The figure below shows the Tablet E-Series 11 with optional MSR sleeve

installed on the Base Station E-Series.

Figure 1-5 Base Station E-Series with the Tablet E-Series 11

The Base Station E-Series is AC powered and features an internal universal power

supply. In addition, it can be equipped with an optional Totex Smart Battery, capable of

powering the Tablet E-Series 11 and peripherals for several hours.

The Base Station E-Series is not stand alone intelligent and relies on the Tablet E-Series 11

for all peripheral functionality. When connected to AC power, or powered from the

optional battery, Base Station E-Series remains in a low power sleep mode until the

Introduction of the MICROS Tablet and Base Station E-Series 1-5

Tablet E-Series 11 is installed. When the Tablet E-Series is removed, it returns to sleep

within 30 seconds.

The Base Station E-Series casework is derived from the Base Station R-Series and

supports the same peripherals—Series 2 Integrated and Pole, a 2 inch thermal printer,

and a 1D/2D Wireless Bar Code scanner.

The Base Station E-Series is assigned a unique identifier by the Oracle application,

allowing it to identify key attributes, including cash drawer assignments by employees.

The Base Station E-Series tray details are below. Pulling the release pin allows the tray to

be raised for installation or removal of the Tablet E-Series 11. After installation, the tray is

closed and can be secured to Base Station E-Series with the provided key lock.

Figure 1-6 Base Station E-Series Tray

Peripheral Support

The Base Station E-Series I/O Panel features the following connectors:

 2 MICROS Series 2 Cash Drawer Ports.

 10/100/1000 Wired Ethernet.

 2 x USB 3.0

 2 x USB 2.0

 4 Serial Ports

– 1 RS232 DB9 /w Software Selectable 5V/9V/12V Power

– 1 RS232 DB9 /w 12V Power (Recommended for the Mini Printer)

– 1 IDN - Switchable RS422/RS232

– 1 RJ45 Serial /w full handshake support.

 1 Customer Display Port

 1 MICROS Powered USB (12V, and 5V), reserved for the Protégé

 Customer Display System

 +12V Auxiliary Power Jack.

1-6 Introduction of the MICROS Tablet and Base Station E-Series

Indicators

The figure below shows the indicator LEDs on the Base Station E-Series tray.

Figure 1-7 Base Station E-Series LED Indicators

Tablet Rotation

The Rotate Button releases the Base Station E-Series tilt and rotate mechanism, allowing

you to change the orientation of the Tablet E-Series 11. The figure below presents

examples of portrait orientation with the mag card reader at the top and landscape

orientation with the mag card reader positioned to the right.

Figure 1-8 Changing the Tablet Orientation

The figure below points out the Base Station E-Series Accessary Mounting points.

Introduction of the MICROS Tablet and Base Station E-Series 1-7

Figure 1-9 Base Station E-Series Accessory Mount Points

Base Station E-Series Accessories

Customer Displays

The Base Station E-Series introduces the Series 2 integrated and pole customer displays

designed to match Base Station R-Series and E-Series styling.

Series 2 Integrated

In the figure below, the Series 2 2x20 Text LCD is on the left and the Series 2 240x64

Graphics LCD is on the right. In the lower half of the figure is the new fixed angle

mounting bracket shared by each Series 2 Customer Display. The mounting bracket

features thumbscrews for quick installation and service.

1-8 Introduction of the MICROS Tablet and Base Station E-Series

Figure 1-10 Series 2 Integrated 240x64 and 2x20 Customer Displays

Series 2 Pole

The figure below shows front and side views of the Series 2 240x64 Pole Display.

Figure 1-11 Series 240x64 Pole Display

The Series 2 pole and base are oval shaped, but the pole centers are compatible with the

Series 1 pole display base, shown below.

Introduction of the MICROS Tablet and Base Station E-Series 1-9

Figure 1-12 Series 1 (Left) and Series 2 (Right) Pole Display Bases

The Integrated Mini Printer

The Integrated Mini-Printer is a compact thermal printer designed to attach to a fixed

location on the Base Station E-Series and R-Series. The Integrated 2-inch Mini Printer is

based on a Fujitsu thermal print mechanism and firmware, and is not Epson compatible.

The printer is RS232 based and includes an interface cable with DB9F connector that is

recommended for COM2, a powered RS232 Port with 12V available.

The figure below highlights the custom printer mounting bracket that attaches to the

Base Station. At the lower half, is a channel that attaches near the I/O panel and in the

upper half, a pair of tabs that attach to a Base Station ventilation slot.

Figure 1-13 Integrated Mini-Printer Bracket and Location on Base Station

1-10 Introduction of the MICROS Tablet and Base Station E-Series

The Base Station E-Series Wireless Scanner

The Base Station Wireless Scanner consists of a compact battery powered Wireless

Scanner and a Dock/Cradle attached to the left or right rear of the Base Station E-Series

and R-Series. The figure below shows an example of the Wireless Scanner installed on the

right rear side of the Base Station E-Series.

Figure 1-14 Wireless Scanner and Dock

The Dock receives power through the USB interface cable to operate the wireless scanner

in presentation mode or to charge the internal AAA batteries for trigger mode.

For fixed operation in presentation mode, the Wireless Scanner can be secured to the

Dock. About six inches clearance in front of the scan window is required and most items

will scan when placed within two to three inches from the window.

The Base Station Wireless Scanner contains a Scan Engine and Image Decoder.

The Scan Engine is composed of a CCD imager, lens, motion sensor, plus illumination

and targeting LEDs housed in small a cube shaped package attached to the scanner

housing with a custom bracket.

The Scan Engine is coupled to a PL3307 Image Decoder, a multi-chip processing system

located on the scanner board. The PL3307 configures the imager through an I2C interface,

acquires the image through its Camera Sensor Interface (CSI) interface, and then decodes

the 1D or 2D bar code symbologies.

After the Image Decoder receives the image and reads the bar code, the scanned data is

sent over a Symbol Simple Serial Interface (SSI) to the Bluetooth Module. The Dock

contains a second Bluetooth Module to receive scanned data, converts it to the SSI

interface and feeds it to a USB to COM Port device.

The Wireless Scanner supports the following bar code symbologies by default.

Table 1-1 Wireless Scanner Bar Code Symbologies

1D Symbologies 2D Symbologies Postal Codes

UPC/EAN PDF417

US Postnet

Bookland EAN MicroPDF417

US Planet

UCC Coupon Code Data Matrix UK Postal

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Oracle E-Series Setup Manual

Brand: Oracle

Model: E-Series

Category: POS terminals

Type: Setup Manual

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Oracle E-Series Setup Manual

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