KVM-TEC kvm-tec First Aid KVM Extender Over IP User manual

Brand: KVM-TEC

Model: kvm-tec First Aid KVM Extender Over IP

Type: User manual

This manual is also suitable for

First Aid KVM Extender Over IP

KVM-TEC kvm-tec First Aid KVM Extender Over IP is a reliable and versatile device that enables users to extend their KVM signals over a standard IP network. With support for various resolutions up to 4K UHD, this extender ensures sharp and detailed video transmission. Its ability to transmit USB signals allows seamless control of peripherals like keyboards, mice, and storage devices. Additionally, the extender features audio transmission, providing a complete multimedia experience.

kvm-tec

First Aid Instruction Manual

www.kvm-tec.com

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TABLE OF CONTENT

Introduction

Issues

1. Mouse Glide & Switch

2. GreyExtenders(oine)   

3. Broadcasts / Package Loss

4. USB Issues

5. Complete Failure

6. Switch Extender to Another Network

Update Procedure

Before you start the Update, follow these steps: 3

1. Update Switching Manager Web

2. Update Extenders

3. Update Switching Manager Web and Extenders

4. How to Back Up

5. Important Notes

INTRODUCTION

This manual is meant to be a guide, if the KVM-TEC system is behaving incorrectly, causing issues or

fails.Additionally,onecanndadetailedguideonhowtoupdatecertainpartsofthenetwork.

INTRODUCTION

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ISSUES

This manual is meant to be a guide, if the KVM-TEC system is behaving incorrectly, causing issues or

fails.Additionally,onecanndadetailedguideonhowtoupdatecertainpartsofthenetwork.

1. MOUSE GLIDE & SWITCH

IfMouseGlideandSwitch(MGS)isnotworkingproperly,pleasedeletetheoldcongurationrst

andcreateanewMouseGlideandSwitchconguration.

Keep in mind that active connections of the MGS will be disconnected when deleting the correspon-

dingconguration.

2. GREY EXTENDER (OFFLINE)

First Possibility is to restart the Extender in the Switching Manager

Second possibility

If an extender is not able to communicate with the Switching Manager, its color changes to grey.

First, delete the extender by clicking on the grey icon. After this step navigate to “Systems” -->

“General Settings” and click on “Search for new Extender”. If the extender does not show up in the

Switching Manager after these steps, check the current state of the device in the OSD (On Screen

Display).Thedefaultshortcuttoopenthemenuis5xAltGr.

Please check the state of the links in the status menu. If the link appears to be down and the icon is

red, replug the corresponding cable.

If none of these steps help, restart the unit.

3. BROADCASTS/PACKAGE LOSS

(stripesinVideo)

Ask your local Network Administrator to check the network for identical Multicast Addresses.

Every Local Unit must have its own Multicast Address.

If there are Local Units sharing the same Multicast Addresses, shut down your Switching Manager

and restart it.

If you are using the Switching Manager Redundancy Feature, close both Managers. Restart the pri-

mary Switching Manager and wait at least 10 seconds before you start the secondary Manager.

4. USB ISSUES

Check the LEDs on your peripherals.

If they are not glowing, try to replug the USB devices connected to your Remote unit.

If they are glowing but you are not able to operate the PCs Operating system, check if you are able

to open the Extenders OSD. If yes, disconnect from your current partner and reconnect again.

If none of these steps help, restart the unit.

5. COMPLETE FAILURE

Afteracompleteshutdownofthenetwork,startyourprimarySwitchingManagerrstandthese-

condary manager 10 seconds later. When both managers are working correctly, start the extenders.

6. SWITCH EXTENDER TO ANOTHER NETWORK

We do NOT recommend doing this,

but if you want to use your devices in a different Network, follow these steps to avoid unwanted

behaviour:

1) Turnoffthedevices

2) Changetheports

3) Restartthedevices

ISSUES ISSUES

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UPDATES PROCEDURE

Before you start the Update, follow these steps:

Make sure, that the maximum number of allowed Switching Managers is not exceeded.

CheckyournetworkforunwantedtracandunauthorizedIP-addresses.

1. UPDATE SWITCHING MANAGER WEB

1) CreateaBackUpofyourcurrentsetup

2) Todothis,followtheguide“HowtoBackUp”

3) Extractthe.zipfolder

4) PlacetheBackendunderC:\Users\Username\Desktop\*

5) PlacetheFrontendintoC:\www\kvmtec*

6) ShutdowneveryactiveSwitchingManagerinyournetwork

7) OpenthenewBackendfolderandstarttheSwitchingManagerWeb

8) Waituntilyoucanseetheextenderswithintheconnectiontab

9) Makesure,thatthelicensesarestillactive

10) Check,thecurrentconnectionsoftheextendersforunwantedbehaviours

11) Ifeverythingworksne,startthesecondSwitchingManagerWeb

12) Checktheextendersagain,toverifythestabilityofthesystem

13) CreateaBackUpofyourcurrentsetup

2. UPDATE EXTENDER

1) Werecommendsplittingtheupdateintotwoparts.

2) First,startwithoneRemoteUnitandthenupdatetheotherones.

3) CheckthedevicesiftheyworkproperlyandthateveryRemoteunithasthenewrmware

version.

4) Aftereverythingisne,starttheupdatefortheLocalunits,alsostartwithoneunitrst.

5) Assoonastheupdateiscomplete,checkthermwareversionontheLocalunits.

6) Checkthecurrentconnections,toverifythestabilityoftheSystem.

3. UPDATE SWITCHING MANAGER WEB AND EXTENDERS

1) CreateaBackUpFileofyourcurrentsetup.

2) Todothis,followtheguide“HowtoBackUp”

3) Werecommendsplittingtheupdateintotwoparts.

4) First,startwithoneRemoteUnitandthenupdatetheotherones.

5) CheckthedevicesiftheyworkproperlyandthateveryRemoteunithasthenewrmware

version.

6) Aftereverythingisne,starttheupdatefortheLocalunits,alsostartwithoneunitrst.

7) Assoonastheupdateiscomplete,checkthermwareversionontheLocalunits.

8) CreateaBackUpofyourcurrentsetup

9) Todothis,followtheguide“HowtoBackUp”

10) Extractthe.zipfolder

11) PlacetheBackendunderC:\Users\Username\Desktop\*

12) PlacetheFrontendintoC:\www\kvmtec*

13) ShutdowneveryactiveSwitchingManagerinyournetwork

14) OpenthenewBackendfolderandstarttheSwitchingManagerWeb

15) Waituntilyoucanseetheextenderswithintheconnectiontab

16) Makesure,thatthelicensesarestillactive

17) Check,thecurrentconnectionsoftheextendersforunwantedbehaviours

18) Ifeverythingworksne,startthesecondSwitchingManagerWeb

19) Checktheextendersagain,toverifythestabilityofthesystem

20) CreateaBackUpofyourcurrentsetup

4. HOW TO BACK UP

1) TheBackendfolderdoesnotneedtobebackedupedandwillbereplacedcompletely.

2) LocalAppData/DatabasefolderislocatedinC:\Users\USER\AppData\Local\Switching

 Manager\data

3) FrontendfolderislocatedinC:\www\kvmtec\

4) Principallyineachofthisfoldersyou’llndatleastan“old”folder.

5) Beforeupdatingandstartinganewversionrstyou’llneedtomakeanewbackupofthe

LocalAppData/Database and Frontend folder.

UPDATE PROCESS UPDATE PROCESS

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6) Ifyoualreadyseeanoldbackup(“NAME-copyanddate”)justcopyitintothe“old”folder.

7) Tobackup,clickontheLocalAppData/Databaseand/orFrontendfolder(whereyoualso

 seethe“old”folder)anddirectlycopyandpastetheLocalAppData/Databasefolder.

8) Thiswillcreatea“NAME-copy”folder.Thisisthenewbackup.

Please make sure you enter the current date to the folder name

 (“NAME-copyddmmyyyy”).

9) repeatedwiththeLocalAppData/DatabaseANDFrontendfolderonBOTHVM’s.

Afternishingthebackup,youcanreplacethelesintheFrontendfolderbutmakesureyoukeep

thecong.jsonleofthefrontendandcopyittothenewfrontend/assetsfolder.

(sobasicallyifyoujustcopythenewfrontendlestothewebfolder,alsothecong.jsonmightbe

overwritten.)

TheLocalAppData/Databasefolderwillbefurtherusedbythesystem,soyoudon’tneedtochange

anything in there.

5. IMPORTANT NOTES

Here are some important notes, to ensure the functionality of your KVM-TEC system:

1) DoNOTswapextendersbetweennetworks,withoutusingtherecommendedexecute

method

2) Makesure,thattheExtendersarebuiltintotheirhousingsproperlytopreventissues 

caused by ESD.

3) Donotcombinedifferentrmwareversionsinthesystem.Everyextendershouldrunthe

 samermwareversion.

IMPORTANT NOTES

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p +43-2253 81 912 – email [email protected]

kvm-tec USA Sales

p+1 213 631 3663 & +43 225381912-22

email:o[email protected]

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email: [email protected]

KVM-TEC kvm-tec First Aid KVM Extender Over IP User manual

Brand: KVM-TEC

Model: kvm-tec First Aid KVM Extender Over IP

Type: User manual

This manual is also suitable for

First Aid KVM Extender Over IP

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KVM-TEC kvm-tec First Aid KVM Extender Over IP User manual

This manual is also suitable for

KVM-TEC kvm-tec First Aid KVM Extender Over IP User manual

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