2. KVM-TEC
  3. First Aid KVM Extender Over IP
First Aid KVM Extender Over IP

KVM-TEC First Aid KVM Extender Over IP, kvm-tec First Aid KVM Extender Over IP User manual

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kvm-tec
First Aid Instruction Manual
www.kvm-tec.com
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TABLE OF CONTENT
Introduction
1
Issues
2
1. Mouse Glide & Switch
2
2. GreyExtenders(oine)
2
3. Broadcasts / Package Loss
2
4. USB Issues
3
5. Complete Failure
3
6. Switch Extender to Another Network
3
Update Procedure
3
Before you start the Update, follow these steps: 3
1. Update Switching Manager Web
4
2. Update Extenders
4
3. Update Switching Manager Web and Extenders
4
4. How to Back Up
5
5. Important Notes
6
INTRODUCTION
This manual is meant to be a guide, if the KVM-TEC system is behaving incorrectly, causing issues or
fails.Additionally,onecanndadetailedguideonhowtoupdatecertainpartsofthenetwork.
INTRODUCTION
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ISSUES
This manual is meant to be a guide, if the KVM-TEC system is behaving incorrectly, causing issues or
fails.Additionally,onecanndadetailedguideonhowtoupdatecertainpartsofthenetwork.
1. MOUSE GLIDE & SWITCH
IfMouseGlideandSwitch(MGS)isnotworkingproperly,pleasedeletetheoldcongurationrst
andcreateanewMouseGlideandSwitchconguration.
Keep in mind that active connections of the MGS will be disconnected when deleting the correspon-
dingconguration.
2. GREY EXTENDER (OFFLINE)
First Possibility is to restart the Extender in the Switching Manager
Second possibility
If an extender is not able to communicate with the Switching Manager, its color changes to grey.
First, delete the extender by clicking on the grey icon. After this step navigate to “Systems” -->
“General Settings” and click on “Search for new Extender”. If the extender does not show up in the
Switching Manager after these steps, check the current state of the device in the OSD (On Screen
Display).Thedefaultshortcuttoopenthemenuis5xAltGr.
Please check the state of the links in the status menu. If the link appears to be down and the icon is
red, replug the corresponding cable.
If none of these steps help, restart the unit.
3. BROADCASTS/PACKAGE LOSS
(stripesinVideo)
Ask your local Network Administrator to check the network for identical Multicast Addresses.
Every Local Unit must have its own Multicast Address.
If there are Local Units sharing the same Multicast Addresses, shut down your Switching Manager
and restart it.
If you are using the Switching Manager Redundancy Feature, close both Managers. Restart the pri-
mary Switching Manager and wait at least 10 seconds before you start the secondary Manager.
4. USB ISSUES
Check the LEDs on your peripherals.
If they are not glowing, try to replug the USB devices connected to your Remote unit.
If they are glowing but you are not able to operate the PCs Operating system, check if you are able
to open the Extenders OSD. If yes, disconnect from your current partner and reconnect again.
If none of these steps help, restart the unit.
5. COMPLETE FAILURE
Afteracompleteshutdownofthenetwork,startyourprimarySwitchingManagerrstandthese-
condary manager 10 seconds later. When both managers are working correctly, start the extenders.
6. SWITCH EXTENDER TO ANOTHER NETWORK
We do NOT recommend doing this,
but if you want to use your devices in a different Network, follow these steps to avoid unwanted
behaviour:
1) Turnoffthedevices
2) Changetheports
3) Restartthedevices
ISSUES ISSUES
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UPDATES PROCEDURE
Before you start the Update, follow these steps:
Make sure, that the maximum number of allowed Switching Managers is not exceeded.
CheckyournetworkforunwantedtracandunauthorizedIP-addresses.
1. UPDATE SWITCHING MANAGER WEB
1) CreateaBackUpofyourcurrentsetup
2) Todothis,followtheguide“HowtoBackUp”
3) Extractthe.zipfolder
4) PlacetheBackendunderC:\Users\Username\Desktop\*
5) PlacetheFrontendintoC:\www\kvmtec*
6) ShutdowneveryactiveSwitchingManagerinyournetwork
7) OpenthenewBackendfolderandstarttheSwitchingManagerWeb
8) Waituntilyoucanseetheextenderswithintheconnectiontab
9) Makesure,thatthelicensesarestillactive
10) Check,thecurrentconnectionsoftheextendersforunwantedbehaviours
11) Ifeverythingworksne,startthesecondSwitchingManagerWeb
12) Checktheextendersagain,toverifythestabilityofthesystem
13) CreateaBackUpofyourcurrentsetup
2. UPDATE EXTENDER
1) Werecommendsplittingtheupdateintotwoparts.
2) First,startwithoneRemoteUnitandthenupdatetheotherones.
3) CheckthedevicesiftheyworkproperlyandthateveryRemoteunithasthenewrmware
version.
4) Aftereverythingisne,starttheupdatefortheLocalunits,alsostartwithoneunitrst.
5) Assoonastheupdateiscomplete,checkthermwareversionontheLocalunits.
6) Checkthecurrentconnections,toverifythestabilityoftheSystem.
3. UPDATE SWITCHING MANAGER WEB AND EXTENDERS
1) CreateaBackUpFileofyourcurrentsetup.
2) Todothis,followtheguide“HowtoBackUp”
3) Werecommendsplittingtheupdateintotwoparts.
4) First,startwithoneRemoteUnitandthenupdatetheotherones.
5) CheckthedevicesiftheyworkproperlyandthateveryRemoteunithasthenewrmware
version.
6) Aftereverythingisne,starttheupdatefortheLocalunits,alsostartwithoneunitrst.
7) Assoonastheupdateiscomplete,checkthermwareversionontheLocalunits.
8) CreateaBackUpofyourcurrentsetup
9) Todothis,followtheguide“HowtoBackUp”
10) Extractthe.zipfolder
11) PlacetheBackendunderC:\Users\Username\Desktop\*
12) PlacetheFrontendintoC:\www\kvmtec*
13) ShutdowneveryactiveSwitchingManagerinyournetwork
14) OpenthenewBackendfolderandstarttheSwitchingManagerWeb
15) Waituntilyoucanseetheextenderswithintheconnectiontab
16) Makesure,thatthelicensesarestillactive
17) Check,thecurrentconnectionsoftheextendersforunwantedbehaviours
18) Ifeverythingworksne,startthesecondSwitchingManagerWeb
19) Checktheextendersagain,toverifythestabilityofthesystem
20) CreateaBackUpofyourcurrentsetup
4. HOW TO BACK UP
1) TheBackendfolderdoesnotneedtobebackedupedandwillbereplacedcompletely.
2) LocalAppData/DatabasefolderislocatedinC:\Users\USER\AppData\Local\Switching
 Manager\data
3) FrontendfolderislocatedinC:\www\kvmtec\
4) Principallyineachofthisfoldersyou’llndatleastan“old”folder.
5) Beforeupdatingandstartinganewversionrstyou’llneedtomakeanewbackupofthe
LocalAppData/Database and Frontend folder.
UPDATE PROCESS UPDATE PROCESS
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6) Ifyoualreadyseeanoldbackup(“NAME-copyanddate”)justcopyitintothe“old”folder.
7) Tobackup,clickontheLocalAppData/Databaseand/orFrontendfolder(whereyoualso
 seethe“old”folder)anddirectlycopyandpastetheLocalAppData/Databasefolder.
8) Thiswillcreatea“NAME-copy”folder.Thisisthenewbackup.
Please make sure you enter the current date to the folder name
 (“NAME-copyddmmyyyy”).
9) repeatedwiththeLocalAppData/DatabaseANDFrontendfolderonBOTHVM’s.
Afternishingthebackup,youcanreplacethelesintheFrontendfolderbutmakesureyoukeep
thecong.jsonleofthefrontendandcopyittothenewfrontend/assetsfolder.
(sobasicallyifyoujustcopythenewfrontendlestothewebfolder,alsothecong.jsonmightbe
overwritten.)
TheLocalAppData/Databasefolderwillbefurtherusedbythesystem,soyoudon’tneedtochange
anything in there.
5. IMPORTANT NOTES
Here are some important notes, to ensure the functionality of your KVM-TEC system:
1) DoNOTswapextendersbetweennetworks,withoutusingtherecommendedexecute
method
2) Makesure,thattheExtendersarebuiltintotheirhousingsproperlytopreventissues 
caused by ESD.
3) Donotcombinedifferentrmwareversionsinthesystem.Everyextendershouldrunthe
 samermwareversion.
IMPORTANT NOTES
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