HP ENVY 13-ad100 Laptop PC series User guide

Type
User guide

This manual is also suitable for

HP ENVY 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. . Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 923742-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Locating the model number, serial number, product number, and warranty information ............................... 13
Computer components ........................................................................................................................................ 14
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement preliminary requirements ..................................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 27
Electrostatic discharge damage ........................................................................................................ 27
Packaging and transporting guidelines .......................................................................... 28
Workstation guidelines ................................................................................ 28
5 Removal and replacement procedures ........................................................................................................... 30
Component replacement procedures .................................................................................................................. 30
Bottom cover ..................................................................................................................................... 30
Bottom cover retention hooks .......................................................................................................... 32
Battery ............................................................................................................................................... 33
v
Solid-state drive ................................................................................................................................ 34
WLAN module .................................................................................................................................... 35
Front speakers ................................................................................................................................... 37
Fans ................................................................................................................................................... 38
Power connector cable ...................................................................................................................... 40
Display assembly ............................................................................................................................... 41
TouchPad cable .................................................................................................................................. 44
TouchPad ........................................................................................................................................... 45
System board .................................................................................................................................... 47
Heat sink ............................................................................................................................................ 52
Rear speakers .................................................................................................................................... 56
Wireless antenna ............................................................................................................................... 57
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62
8 Specications .............................................................................................................................................. 63
9 Backing up, restoring, and recovering ........................................................................................................... 64
Creating recovery media and backups ................................................................................................................ 64
Using HP Recovery media (select products only) ............................................................................. 64
Using Windows tools ......................................................................................................................... 65
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 66
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 66
What you need to know before you get started ............................................................. 66
Using the HP Recovery partition (select products only) ................................................. 67
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 68
Removing the HP Recovery partition (select products only) ......................................... 68
10 Power cord set requirements ...................................................................................................................... 69
Requirements for all countries ............................................................................................................................ 69
Requirements for specic countries and regions ................................................................................................ 69
vi
11 Recycling .................................................................................................................................................. 71
Index ............................................................................................................................................................. 72
vii
viii
1 Product description
Category Description
Product Name HP ENVY 13 Laptop PC (model numbers 13-ad001 through 13-ad199)
Processors For use only on computer models with model numbers 13-ad001 through 13-ad099:
Intel® Core™ i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB L3
cache, 15-W)
Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB L3
cache, 15-W
Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W
For use only on computer models with model numbers 13-ad100 through 13-ad199:
Intel® Core™ i7-8550U 1.8-GHz (turbo up to 4.0-GHz) dual core processor (2133-MHz FSB, 8.0-MB L3
cache, Quad 15-W)
Intel Core i5-8250U 1.6-GHz (turbo up to 3.4-GHz) dual core processor (2133-MHz FSB, 60-MB L3 cache,
Quad 15-W
Chipset Integrated soldered-on-circuit (SoC)
Graphics Hybrid graphics: NVIDIA™ N17S-LG (GeForce MX150) graphics subsystem with up to 2048-MB of discrete
video memory (256-MB×32 GDDR5×2 pieces, 1.5V/7-Gbps, downgrade to 1.36V/5-Gbps)
Internal graphics: Intel HD Graphics 620 graphics subsystem with UMA video memory (available only on
computer models equipped with an Intel Core i3 or Intel Pentium processor)
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU Performance Scaling (GPS)
Panel
13.3-in, ultra high-denition (UHD), white light-emitting (WLED), BrightView (3840×2160), uslim-at
(2.0-mm), UWVA, eDP1.3+PSR, 340 nits, 16:9 ultra wide aspect ratio, narrow bezel (DBTS), 72% color
gamut, TouchScreen display assembly
13.3-in, UHD, WLED, BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, 340 nits, 16:9
ultra wide aspect ratio, narrow bezel (DBCG), 72% color gamut, ush glass, non-TouchScreen display
assembly
13.3-in, UHD, WLED, BrightView (3840×2160), uslim-at (2.0-mm), UWVA, eDP1.3+PSR, 340 nits, 16:9
ultra wide aspect ratio, narrow bezel, 72% color gamut, non-TouchScreen display assembly
13.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), slim-at (2.4-mm), UWVA,
eDP1.3+PSR, 300 nits, 16:9 ultra wide aspect ratio, narrow bezel (DBTS), 72% color gamut, TouchScreen
display assembly
13.3-in, FHD, WLED, BrightView (1920×1080), slim-at (2.4-mm), UWVA, eDP1.3+PSR, 300 nits, 16:9
ultra wide aspect ratio, narrow bezel (DBCG), 72% color gamut, ush glass, non-TouchScreen display
assembly
13.3-in, FHD, WLED, BrightView (1920×1080), slim-at (2.4-mm), UWVA, eDP1.3+PSR, 300 nits, 16:9
ultra wide aspect ratio, narrow bezel, 72% color gamut, non-TouchScreen display assembly
Memory Support for LPDDR3-1866 dual channel
Supports up to 16-GB of system memory
Supports the following congurations:
1
Category Description
16384-MB (256-MB×32×4, 4 pieces, only on computer models equipped with an Intel i7 processor)
8192-MB (256-MB×16×4, 4 pieces, only on computer models equipped with an Intel i7 or i5 processor)
4096-MB (128-MB×32×2, 4 pieces, only on computer models equipped with an Intel i5 or i3 processor)
Storage Support for next-generation form factor (NGFF), 2280 M.2 solid-state drives, with SATA/Peripheral
Component Interconnect Express (PCIe-3×4), Non-Volatile Memory Express (NVMe) co-layout port:
M.2 SATA-3 TLC solid-state drive
128-GB
256-GB
512-GB
M.2 PCIe NVMe TLC solid-state drive
256-GB
360-GB
512-GB
1-TB
PCIe NVMe Value M.2 solid-state drive
256-GB
512-GB
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Support for an HP Wide Vision HD camera with indicator light, USB 2.0, HD hybrid BSI sensor, f2.2, WDR, 88°
wide eld of vision, 720p by 30 frames per second
Bang & Olufsen
Support for quad speakers
Support for HP Audio Boost 2.0 with discrete amplier
Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noise-
suppression software.
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensors Accelerometer
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Dual M.2/PCIe WLAN antennas built into computer
Integrated wireless personal area network (PAN) supported by Bluetooth
®
4.2 combo card
Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-
vPro) WLAN format
Compatible with Miracast-certied devices
External media cards Micro-Secure Digital (SD®) media reader slot
Ports
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
Display Port (DP1.2+ HDCP 2.2 supporting up to 4096x2160 @ 60Hz)
RJ-45 network
2 Chapter 1 Product description
Category Description
USB 3.x ports (2)
USB Type-C port
Keyboard/pointing
devices
Full-sized, backlit, island-style keyboard
TouchPad requirements:
ClickPad with image sensor
SecurePad with image sensor and ngerprint reader
MultiTouch gestures enabled
Keyboard/pointing
devices (continued)
Support for Modern TrackPad gestures
Taps enabled as default
Power requirements Support for 6-cell, 53-WHr, 2.55-AHr, Li-ion and 3-cell, 51-WHr, 4.45-AHr, Li-ion batteries
Support for the following AC adapters:
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)
65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)
45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)
Support for a 1.00-m power cord with a C5 connector in 15 countries/regions.
Security Support for Trusted Platform Module (TPM) 2.0
Fingerprint reader (only on computer models equipped with a SecurePad)
Operating system Preinstalled: Windows 10 and Windows 10 Professional
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
For China market: CPPP Windows 10 Home High-End China Language Edition and CPPP Windows 10 Home
China Language Edition
For Asia-Pacic/Japan SEAP market (EM/SL): SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home
Plus
Serviceability End user replaceable part: AC adapter
3
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
Select the Start button.
or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data
transfer, and even when the computer is o, charges most
products such as a cell phone, camera, activity tracker, or
smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(2) USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges products such as a cell
phone, camera, activity tracker, or smartwatch.
(3) AC adapter and battery light
White: The AC adapter is connected and the battery is fully
charged.
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is
charging.
O: The battery is not charging.
(4) Power connector Connects an AC adapter.
Right side 5
Left side
Component Description
(1) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data
transfer, and even when the computer is o, charges most
products such as a cell phone, camera, activity tracker, or
smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) MicroSD memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory
card reader.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Infrared camera lights (2, select products only) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images.
(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a
password logon.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
TouchPad
Component Description
(1) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
To use the ngerprint reader, tap or swipe the upper-left
corner of the TouchPad.
NOTE: Select products also support online payments through
the ngerprint reader.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light
On: Computer sound is o.
O: Computer sound is on.
Keyboard area 9
Button and speakers
Component Description
(1) Power button
When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
Type power in the taskbar search box, and then select
Power & sleep settings.
or –
Right-click the Start button, and then select Power Options.
(2) Speakers (2) Produce sound.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11
Bottom
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(2) Speakers (2) Produce sound.
12 Chapter 2 Getting to know your computer
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HP ENVY 13-ad100 Laptop PC series User guide

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User guide
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